This review will represent two different experiences at this store. The first time I desired a dress from here, it was for three for my bridal party. Regina made a whole bunch of calls and talked to their district manager to see if we would be able to order 3 dresses from other places, but that fell through. She helped locate the rest and I was able to find the last one myself. There was tons of communication and lots of appreciation for what she did in her position. This was about in June/July. The second one was today, and I went by myself to look for a dress to wear to my bridal shower this upcoming weekend. Regina was there, again. And we got to chatting and she pulled a dress that she thought would look good on me. It wasn't a dress I would have personally tried...but when I tried it on I felt it was very different, and pretty trendy depending on what you dress it up with. Extremely content with her taste and idea of what will fit best. I walked out of the mall with 3 dresses that are very wearable for under $40, and I couldn't be happier. Be careful of sizing... it's a store that's very difficult to order online from unless you've tried it on in-store. Check the garments for any marks or tears in the fabrics. You can't be too careful. I wish we had more of these stores up here, but I'm also content just having one! Regina is definitely the reason I'm writing this review, the girl deserves to be recognized for her friendliness and knowledge with her clothing. Greatly appreciated, yet again. read more

I just have to say that I absolutely love the store and the fashions they provide which are somewhat affordable. However, their online customer service sucks! I usually never order online. I usually go to the store to purchase. However I made purchased online cuz the dress I wanted, they didn't have it in stock at my local windsor. I ordered the dress and paid $23.95 for expedited shipping cuz I needed the dress in 2 days for an event. I didnt receive the dress on time and have been going back and forth w Windsor customer service for them to return the amount I paid for shipping. They'e said they will not refund me the shipping. I've asked for a supervisor and no one has replied. I paid for expedited shipping for a reason! Cuz I needed the dress quick! I didn't get the dress in time, had to go out and buy another dress and they refuse to help. Im extremely disappointed in the lack of customer service provided and the lack of "management" stepping in when I asked!!! This is no way to treat a customer especially one that shops frequently at Windsor... Guess its time to shop elsewhere! read more

My daughter just bought a prom dress at Windsor in the Milford Post Mall in Connecticut with fun accessories, jewelry, and shoes for under half the price of the dresses we had been eyeing at other stores. Manager Becky helped her find dresses she loved that she never would have predicted would have looked good on her. Becky continued to run back and forth from the dressing room, accommodating my daughter's feedback. She was patient and has a great sense of style and knows her inventory. She was attentive without being pushy. First class service, excellent quality, fair prices! Store and staff came through for us. Nice to see customer service and fine products make for a positive and bonding experience for my daughter and me. Thank you Becky! read more

I went to Windsor at the palisade's mall on black Friday for a specific outfit I had in mind. Unfortunate I did not find what I was looking for. However, Cherline was very helpful. She took the time to help me pick out a new outfit. She was very patient with me, I must have tried on 5 different outfits. With each outfit she was patient and help me chose what was best for my body type and skin. Throughout, the entire experience she never discouraged me she had such an upbeat attitude. When I left the store, I felt very confidence about my purchase. Plus, the staff was very friendly and helpful everyone had a great attitude on a black Friday evening. I'm glad I had the chance to meet Cherline she was very cheerful. read more

I was with my daughter looking for a dress for winter ball on 11/22. As my daughter was in the fitting room I was waiting and could not help but notice Ericia while she worked. I could tell she loved her job just by the way she interacted with customers and was on top of everything and made sure customers were happy. She made sure the fitting rooms were clean, etc. I haven't seen that level of performance/professionalism in a very long time. She is hands down a valuable employee and Windsor is very lucky to have Ericia as an employee. read more

Sofia is the absolute sweetest!! I first came for a dress to impress my man at homecoming, and it was just so incredibly stressful. But Sofia came and had offered me help, and I found a gorgeous great quality dress, that suited me so perfectly. I realized how much I loved the personal help I received, so I came back. But she wasn't working :(( So I came when her coworker had told me her next shift is. Her customer service was just extraordinary, I bought dresses for all my grandchildren! Give this woman a raise!! #loveit!! read more

My daughter and I went shopping for her Homecoming Dress last night. Alexis helped us and she was amazing. She was so helpful and patient. When we went to check out, the manager informed us that Alexis had picked my daughter for the Cinderella Project and that her dress was free. We were both so surprised and so happy. What a kind thing for Windsor to do for its customers. We were so grateful to Alexis and the manager at Windsor. My daughter already loved this store, but now we are both fans for life. read more

I am not a regular customer of Windsor, but I will be now. Their dresses, clothes and accessories are fantastic, but moreso, their customer service was excellent. Lesly at the Vernon Hills location was not only welcoming but so helpful with my transaction. She directed me to online customer service where I was helped by Genesis. She was excellent!! Thank you, Genesis, for your patience and above and beyond help with my order. Your professionalism and kindness are very much appreciated. read more

Terrible attitude. Very disrespectful. My daughter found this place and loves their style of clothes but with people that works there not friendly THERE'S NO WAY I WILL BE LETTING HER GO BACK THERE EVER! You have to remember, your staff are your seller factors. If they cant attract customers because they have attitude problem then you have a bigger problem. Good luck! Shop is located at Hip Mall in Norridge. (#25585) read more

I couldn't find a perfect dress for holiday for a really long time but i did today because of the wonderful girl Cindy who works at Windsor. She showed so many options for me. She asked the right questions to identify what I'm looking for. I found a perfect dress for holiday party and I'm so happy. Thank you so much Cindy for making it happen. Happy holidays!!! read more

I love this store! I first visited this location yesterday and they had a great selection, many sizes, and excellent customer service. Madison rang me up and she reminded me of the Windsor email coupons. Thanks to her, I received my 30% off. The store was clean, organized, and followed health guidelines. I will definitely be back. Can't wait read more

I am going clubbing for the first time so I knew I had to go to Windsor to find a dress. The attendant Claire was super helpful and must have helped my sister find/try on over 15 dresses until we found the perfect ones. She was so cheery and attentive to us throughout our duration in the store. Best customer service I've ever had!! read more

The windsor location in Oglethorpe mall Savannah--- Darlexus was awesome. She went in the back to help find a larger size in the new shipment because I'm getting married soon and needed something last minute for the rehearsal. Even though it didn't work out, she was kind for doing that. Thank you! read more

My 13 year old daughter a needed a dress for an evening boat cruise---Nikki at Broadway Mall in Hicksville was Fabulous! Very helpful and sweet! She suggested ordering the dress online since they sold out in the store! Thank you for making it an easy afternoon shopping! read more

I want to THANK Haley and Laney at Windor East Towne mall and the young lady at Windsor West Towne mall!!! I had a formal dinner aardvark needed an outfit immediately, these ladies did a great job managing my multiple requests. Dress, Shaw and Shoes from Windsor read more

everyone was nice and pleasant. very helpful in finding my idems. store was very neat and clean. the ladies have a wonderful attitude and loving. Maddison and Rhandy were so awesome and helpful. thank you ladies read more

We were shopping for a homecoming dress and decided to visit Windsor. The store was clean, organized and the staff were quick and extremely helpful. Thanks Amanda and staff for the great service! read more

Worst customer service, will never return here!! Little kids working, and showing away too much attitude. Zero maturity how to handle customers. read more

Super great store! My clothes got to me in four days and the quality was fantastic!!! I couldn't have asked for better service! Thank you guys! read more