We do not recommend Window Fellas to anyone. We chose them due to great reviews on yelp and google but we should have checked bbb.org first! Just read complaint on bbb.org and how Petr responded and you have an idea how you are going to end up if you choose them. Almost everything described there happened to us. Of course, Petr can say again that this all is a lie but we hope some people will read this and draw some conclusions. Please, check these photos as a proof: imgur.com/a/nAIEs
It all started when ordered windows replacement. When we first visited their office back in August, their office manager told us that estimated installation date was the second half of October. Several days later Petr came to our house to take windows measurements and confirmed the same dates so we agreed, signed contract and payed them 50% of the money. Petr also told they was going to contact us 2 weeks prior the installation to schedule exact date. Then we didn't get anything from until mid-October so we decided to email Petr and ask about installation dates. Petr answered that they are behind "roughly 2 1/2 months out on the installations". They never mentioned this before. After telling them that this is unacceptable and we would never sign the contract with such schedule we finally got out installation date - November, 9th.
Secondly, then Petr visited us to take measurements we told him we have HOA rules and all our front windows must have a grid. It turned out that he ordered one of the front windows with no grid. When my wife signed the contract, she believed that Petr was a professional and knows what he was ordering. They installed incorrect window and after we mentioned this they agreed to order a new "glass with grid" and install it. Petr mentioned that it was our mistake and they are not responsible for and even if we agree that it was partially our mistake it is unacceptable how they handle this. First of all, they left a lot of scratched on the new window during replacement, installed wrong trim around the glass and after we mentioned this they had to install correct trim but from another old window which they had in their car so our new window doesn't look like new now. Secondly, installation guy told us we should use our window warranty from Milgard to fix these scratches he left but then we actually called Milgard they said they do not cover installation issues. And they actually asked us to pay additional money for this.
We also got many other problems during installation:
1. We got a huge leakage in one of the windows after installation.
2. They put ugly trims on almost every window which we didn't order and Petr actually assured us that everything would look like before after installation but they still decided to put these ugly trims.
3. Installation guys left trash around our house and never bother to clean after themselves.
4. They say in contract that they wash all windows after installation but all windows were very dirty after installation and we have to ask them to wash them several times before they actually did it. But they only washed 3 out of 17 windows!
5. They forgot to order mosquito grid for kitchen window and one of their installation guys had to basically assemble it from materials he had in his car.
6. Left small wholes from nails on windows.
We also would like to mention that Petr is the most impolite person we have ever met here. He thinks it is OK to lie in the eye and treat his customers as trash. He made my wife cry because of how rude he spoke to her.
Update after response:
As I said, we expected something like that from Petr. First, Petr's statement about never meeting me is a lie - we meet in person in April when he visited us. Secondly, I was involved in the process all the time; I just could not be home since I have to go to work and what is why my wife signed the contract. About estimate, we have three people who clearly heard about mid-October, and you only gave as November 9 date after we complained. About wrong window, as I said it was partially our mistake but I wanted to show how you handled that situation. I do not know if vinyl stops are new but they do not look like new, they look very different from vinyl stops on other windows. Btw, installation person also damaged wall around this windows which we noticed only a couple of days ago. About "ugly trim", no one ever mentioned that you were going to put it; you said everything is going to look like before and before we did not have that trim. We did not show picture after because we hired another company to put normal trims around all windows and did not want to show work which wasn't done by you. About cleaning, may be you do clean up on the last day walkthrough but you did not do it this time for sure. About dirty windows, this is how most of the windows were left after you and we asked installation person to clean it multiple times but he decided that cleaning three windows was enough. read more