Absolutely terrible experience. It started with them coming out to do a bid on a window…read morereplacement. The person that came out, struggled to get the measurement, but was pleasant. I was clear that this job would require scaffolding and was tricky to get to. They sent me a bid, which seemed pretty low, but after speaking with other providers I went with Elite Pacific. Communication slowed from there, but they eventually got back to me and asked to remeasure the window. The person came out and remeasured, during that time she was complaining about the company and how they promised her a "glazer" position. Regardless, after that they went completely dark for about 4 days. I finally called and got ahold of Omid. Omid apologized and said they had to remeasure (3rd time). I asked why, he said that the original measurement was incorrect and the 2nd measurement never got to them because the person quit.
Although frustrated, I said fine, and they sent two guys, much more knowledgeable than the others to remeasure. Again, they were pleasant and asked to take the trim off the window. I was fine with this, but it did expose mold (the window was leaking), this is key to this review. After the last measurement (3rd time), they went dark again. I finally got ahold of Omid (after around 5 days) and he said that he was sorry, he had to rebid the project, because they had NOT considered all the scaffolding necessary. Even though I was frustrated, I said fine and awaited the updated bid.
I waited about 3 more days, but the bid never came to me. I called, which thery did not answer, left a voicemail, waited another day, with no response. Over the next 7 days, I called about 5 times, left voicemails, and sent 4 emails directly to Omid. I never received a reply. This is not a professional company. I believe they are a company owned by a bigger company (as you go through a messaging service each time you call). I also believe they were screening my calls. The simple truth, is that they did not want to do this job, which is fine, but then just inform me. I am also pursuing a complaint with the BBB, because they did expose mold in my home, which I had to cut out of the drywall myself. I wasted weeks with them because they did not have maturity to simply say "not interested". To compare, there were three other companies that said, because of the location, this was not the job for them and suggested other providers.
I cannot stress this enough, stay away. They do not deserve your business.