Worst bartending service in town. Expect smiles one day and an attitude the next from Rachel. I can't think of an explanation for the behavior she displayed the other night. As a long-time regular and fan of the food and ambiance, I was astonished by the reaction I received from the staff(including the manager). No resolution was offered for the bad service and humiliation I received in this establishment. A complaint in store and on yelp probably won't yield an adequate acknowledgement of my poor experience. Folks, expect better service at Cheesecake Factory and save your money. Don't ruin your dining at this place as I did. read more

First timer? If it's the weekend, you're going to want to call and make a reservation, as this place gets packed pretty quickly. If there are no reservations available, attempt to get here in the early afternoon. Order the M champagne. Trust me, after the first Sioux you're hooked. The food is pretty good, but the ambiance is even better. It gets a little loud, so I don't recommend it if you're on a first date. Unless you're both massive foodies like my wife and I, then no talk necessary. Try the steak! Willard Hicks is known for its steak, so make sure to give it a try. read more

Willard Hicks - New American Near Me - Campbell, California

Huge portions! Came here with friends and got to try the garlic ponzu rib eye, scallop risotto, mac n cheese, fries, and baked potato. The rib eye was really flavorful and juicy and came on an aesthetic wooden cutting board. The scallop risotto was perfectly creamy. I definitely recommend getting either dish! The side dishes were disappointing. My favorite was the mac n cheese which was pretty average. The fries were just giant blocks of potato and were pretty flavorless despite the cheese on top. read more

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YUM. The food iis cooked to perfection! I had the lamb and it was fantastic. And the sauce was delicious as well. Even the side mashed potatoes were yummy. They really know how to make good food here. It's kinda pricey, but its a great celebration/date night spot. The drinks were good, but not as good as the food. Will definitely be back. read more

Even if I look really hard, and I don't see any reason to do that, I don't think I can find a reason to give this place less than a perfect score. I mean, I could be nit picking, but seriously this place is awesome so why bother. One of the best dining experiences I had in quite a long time! Great location, great atmosphere, it looks great and then there's awesome food and top notch service. I think maybe the steaks are a bit on the expensive side for what you get but they taste good. The ribeye could be cut a little thicker if it was up to me and I would add some more beers to the beer list too. This place is great for anything from a date to a group dinner with friends and is a very good option for business dinners. Background music is good, but not too loud for a conversation. read more

Willard Hicks - View from the front door to the bar area. Very classy! - New American Near Me - Campbell, California

I didn't mind waiting. The two best things about my experience: the atmosphere and the Blackberry Glazed Filet Mignon. Marinated beef filet was juicy and savory. With a glass of wine the total for the meal came around 50$. Reservation is recommended. read more

Not quite 5 stars. I'd say 4.5 I got the Tea Garden Cooler. Pim's Gin, cucumber, mint, deliciousness. Cornbread with cream corn. Like a pot pie. Also phenomenal. Brussels A+ Ribeye A+ Rissoto with scallops A+ Then cause we were go big or go home Beignets. Those we're not even close to a beignets. Those were 3 stale donut holes with regular sugar on them (menu said it would be powdered sugar) in a cone with cold flavorless popcorn. Everything was perfect till desert. So that's why the 4 stars. Though I'd give it 4.5 if it were an option. Aside from dessert it was perfect. read more

I love this place !!! It's clean and the kitchen is so fast and delicious !!! I'll be back soon read more

Willard Hicks - I love this place !!!! - New American Near Me - Campbell, California

Last night I brought my family in for dinner. We all had a super time thanks to the wonderful host C. Michael and our server Sandra. Along with us was our children and the host and server were both really patient with them. The food, of course was excellent and we had the special dessert that was recommended to us by the host. It topped off a very nice evening. Thanks to the understanding staff you have assembled at this restaurant. Olando D. Williams read more

I came here with my guy on a lovely Thursday evening. Although we made a reservation for 2 at 5:30pm, the restaurant wasn't crowded yet, so that was nice. It was my first time here and the atmosphere is suuuper chill. The setting is comfortable and spacious, with plenty of seating! Outdoor seating as well! Coming into dinner, I thought I wanted to order a ribeye, but instead, I ended up ordering the risotto with scallops. J ordered the ponzu rib eye and we shared the cornbread between the two of us. We also ordered a drink each. Portions are so large here, I came hungry and couldn't even finish my plate! The risotto was flavored nicely, but my scallops were a little salty. I had a few pieces of the ribeye and it was so delicious! The flavors tied it all together and it was perfectly cooked at medium. I'm drooling rn. Can't wait to come back here again to try other things on the menu! read more

Willard Hicks - Risotto with scallops & ponzu ribeye! - New American Near Me - Campbell, California

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I love American restaurants...and Willard Hicks is one of the best of them .. I recommend it for every American restaurant lovers

Oh man... where do I even start? To sum up our dining experience last night - it was THE worst service we've ever experienced at any restaurant ever, and we dine out a LOT. It took, and this not an exaggeration, 4 HOURS to get an drink, app, entree, and pay... the food was good enough to bump to 2 stars. We made reservations at WH for 4:30pm to celebrate. Upon arriving, it took over 15mins to get seated at our table (many open tables, just not set up). It took another 15 to get our drinks and order a salad. The wedge salad was awesome, and we ate it and it was cleared away. In all that time, no sign of our waiter. He came back after we were sitting there for a while with empty cups and no food and said he'd check on the food... the food we either ate, or the food we didn't have a chance to order over an hour and a half into our evening... Eventually, after a long long time (due to a "system glitch" although there were constant to-go orders coming out) the steaks came out and they were pretty good! A bit over cooked like they were left under a heat lamp for too long, but flavor and cuts were quite nice. During all this wait we already knew we wouldn't get dessert here so we made dessert reservations at Nashcmarkt for 8:45pm. We got to that one at 8:40 lol. When it came time to pay, the waiter again was missing. Eventually he came to get the card and disappeared for another 15 mins. He came back and said the system was down and disappeared again... it ended up with the restaurant writing down our card number to charge later. Something we weren't comfortable with, and blows my mind because casual places have alternate payment methods, pay online, Apple Pay, etc. I can't in good conscious recommend that anyone go here... there are better options in Campbell including even KFC to be honest, that's how horrible this service was. We spent $250 for 2 people and this is the service we got. Diner beware... read more

My hubby ordered the Blackberry Glazed Filet Mignon. The presentation was awesome and tasted as good as it looked. I ordered the Ginger-Ponzu Ribeye and asked for a small side of peppercorn sauce. My Ribeye was cooked to perfection and the peppercorn sauce was really tasty. We shared a side of Brussel Sprouts but they fell short of what I expected them to taste like. Some people had told me how pricey this place is but you get what you pay for. I cherished every bite of my Ribeye and a couple of bites of Filet (worth every penny)! Looking forward to tasting their French Onion soup next visit. read more

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Place was amazing!! I came here for a birthday dinner with 12 people and we had 15 show up and right away the staff made sure we could all sit together. We had a reservation and had a huge table all ready for us! Great drink menu with wine and mixed drinks. I had a great glass of Merlot. We enjoyed their beef burger with fries that was the largest burger I have ever seen! You must split with someone or just bring half home. It was so tasty and like a gourmet burger with all the fixings. They also have yummy steaks, mac n cheese, pesto cheesy bread, etc. We had a great time and they brought out a yummy cookie and ice cream for the birthday boy that he loved! I recommend a reservation on the weekend since it was packed on a Friday night. Prices are on the higher side but giant portions so not bad. Great time by all! read more

Lackluster. 30-minutes in, my draft beer arrived. At the 60-minute mark, our starter along with our entrees arrived. My WH Signature Steak (Peppercorn New York Strip) was overcooked and marginal in flavor profile. The WH Sticky Chicken was good. The Fancy Pants craft libation was good too. The Manager shared the reason for this was being severely understaffed. Next time, I will stay at their sister restaurant Mo's. read more

I love, love, love the music here. DJ Goodfoot was excellent at setting a lively yet chill vibe for our dinner. The ambiance is classy and hip without white linen pretention. The steak portions at Willard Hicks are good to share. I split the Ginger Ponzu Bone-In Ribeye (18oz. of meat perfectly cooked with a balanced, tasty glaze), mashed potatoes sans horseradish, and mushrooms. I had this dish first at their Morgan Hill location and I am happy to report that the quality is consistent across locations. The fries are largely cut akin to lincoln logs. They are some nine fat pieces stacked on each other but still enjoyable. Other items tried that were great include: green beans, mushrooms, brussels sprouts, and mac and cheese. I also want to note that all of the staff here are both friendly and cool and I think it says a lot. I plan on returning again. read more

What a great restaurant for a business meeting! I chose Willard Hicks for a work dinner and I was so happy everything went well. Our reservation was at 6:45 pm and we were seated promptly as soon as our entire party arrived. To my surprise, the corkage fee is $15 and your first bottle is free which was wonderful since we like to bring our own wine. I took a look at the wine list and I was pleasantly surprised to notice that most bottles are fairly priced and not marked up. Our server was very attentive and our appetizers and meals came out on time. There was background music but not too loud so you can't hear the other people at your table. I will definitely make another reservation in the future at Willard Hicks. We had a group of 7 and I found their prices to be very affordable without compromising quality. read more

Okay, I'm going four stars because of the woman at the front of the house and our two bartenders. My gorgeous wife and I visited on Saturday September 14th around ten. We were warmly greeted by the hostess. I like the fact that you do not try and compete with all the nonsense going on around you (I.e., discotheques). You are better than that. Great recommendation from the male bartender - meaty cheesy bites. Followed by dessert recommendation from the female bartender - beignets. Extraordinary! Now for the issue - la jefecita - babe, why you don't come by and ask, "what's good?" Do you have the shy's? Big mistake. Honay, you are in the wrong business. Get it together, love; you are giving la gente a bad name. If we are going to have leadership opportunities, you need to quit paying so much attention to old men with bad hairpieces and spread your attention. read more

One enjoyable dinner at Willard Hicks. Indeed it was, upon entering the restaurant (with a reservation), we were greeted by the hostess and promptly seated in the main dining room. The ambiance of the restaurant was simply eye catching, chic and warmth thanks to the application of rustic wooden interior and dark loving colors. And if you enjoy a more casual atmosphere, there is a bar area next to the main dining table, with huge screens across the wall. Seems like Willard Hicks not only aim to provide a nice place to hang out, but for dine in as well. For the food, we ordered: + Crab cakes: Had this as an appetizer, each serving come in pairs and the main ingredients were fresh lump of crabs, sweet pepper and poblano aoili. It was pretty delicious with spot-on seasoning and generous thick yet soft and flavorful crab meats. Much love for this delicious dish! + Ginger Ponzu Bone-in Ribeye: When the steak first comes to my table, I was happy with the gorgeous presentation. It looks goddamn tempting with delicate deep fried crunchy toppings plated on top of a wooden board. And I must say, their portion had me momentarily gasped in disbelief... as they are BIG. Taste-wise, it was alright, the ginger ponzu seasoning was a tad too salty for my liking, but the beef was juicy and cooked perfectly to my medium rare request. Sadly, despite the fantastic food, it was overshadowed by the lackluster service. Our waitress had a distant attitude and was rushing our orders. Other than that, we had a great time at Willard Hicks. Overall, if you want a different, slightly more impressive and fancier dinner with your loved one, Williard Hicks would probably be a right choice for you. The food is nice, the ambiance is even better. read more

Willard Hicks - Delicious crab cakes appetizer. - New American Near Me - Campbell, California

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I genuinely don't have anything negative to say about this place. From its central location in Campbell, to the relaxed atmosphere to the great food. It's a wonderful date place or if you're looking at upping your game from bar food and pizza. The prices are reasonable 35_45 for steaks. The black raspberry steak is delicious and absolutely beautiful. I've also had the scallops risotto which was just mouth watering. They do get poppin on the weekend so i suggest making a reservation. Now I'm salivating. read more

My wife and I loved Willard Hicks, but due to the pandemic, we had not returned in a couple of years and boy have things changed. Overall, they have a nice date night feel with a DJ as an added touch. The lights and sound system add to the experience and improve the vibe. Their pricing on food is perfectly in-line with the feel of an affordable date night steak house. I still recommend them for their steaks, but only at a sacrifice of potentially poor service. We have read the reviews mentioning poor service and even a few friend's personal accounts of it, but we had to see for ourselves. TL;DR, they were right. Host: 2/5; Upon arrival to our 6 pm reservation on 1/1/22 for four, we asked to be seated at one of the many available booths but were told they were being prepared for parties of five arriving soon. Throughout our dining experience, we noticed that the booths were never filled and at best had 50% of them filled with parties. This is not a huge mark against them... but an easy request to be fulfilled especially for a reservation. Waiter: Our experience with our waiter deserves 1/5 stars, where his 1 star is because he was not directly rude or aggressive. When he first greeted us, I informed him we're here for my wife's birthday. He replied with, "ok"... Next he motioned toward our bottle of wine that we brought and asked, "Do you want this opened now?". We said sure and he proceeded to open the bottle and spilled red wine on the table, our shoes, and the floor. He did immediately apologize and say "this is bad, this is really bad" but this was the height of our problem with the night as my friend was wearing his Off-White Nike Dunks. My boots were also marked, but next to his shoes, I couldn't care less. From this point on, the server clearly tried to avoid us at all costs. He even left the wine key with cork on the table and never poured our wine into our glasses. You would think after an incident like this that the server might offer a complimentary glass of wine or anything to make up for the mistake of spilling red wine on customers... Nope, he continued to avoid us and act as if nothing had happened. Food: 5/5; The food was great! We ordered two rib-eyes and two filet mignon all medium rare with some sides that were also great. My Rib-Eye was more on the medium side, but it still tasted great so no reason to rate them lower. In the end, we have a very strong emotional tie to Willard Hicks as many of our date nights were spent here early in our relationship, but I'm not sure if I want to spend another one of our nights here with service this poor. At the least, we have stopped recommending it to friends and family. I hope things improve and we can write another review after this one describing the great night that made up for this one. read more

My sister and brother in law and I had dinner here for my birthday on September 4. The food was great, drinks fantastic. However after we paid, we received an alert on our credit card that it was used within 20 minutes of us leaving to purchase something online for over $200, they first tried $1 to see if it would work then made the larger purchase. We stopped it immediately. The server took down our card numbers and entered it manually to try and purchase. Be ware the severs have access to your card numbers and blatantly take them. read more

Definitely some good eats to be found at Willard Hicks! Don't let the $$$ scare you off, when compared to other steakhouses in the area...everything here is priced reasonably well especially when you consider the quality (and quantity!) of the food. I've had several items here but the burger is my favorite. This thing is MASSIVE and is such a good deal at only $15. The friends are potato bricks that resemble jenga blocks and it comes served on a wood cutting board. You'll definitely need to knife this creation in half...1lb of grounded steak is no joke! The ribs are pretty spicy! An entire rack is about $30 and is enough for two people. A bit too much sauce for my taste, but tasty none the less. As far as side dishes go, one salad can be shared among two people...wasn't a fan of the brussell sprouts or cauliflower...a bit too oily! Nice upscale but casual vibe, I loved the decor and ambiance of the restaurant. Service was on-point too. Great comfortable bar as well if you want to pop in for some cocktails. I'm definitely going to be back! Final piece of Dirty Donovan Life Advice? COME HUNGRY! read more

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Positive: Seated promptly with 615pm reservation. Negative: Waited seemingly very long before wait staff arrived at the table. Restaurant was not filled; fair amount of tables open. Positive: Waiter was pleasant enough. Negative: Wine selection by glass on menu not available. Gin selection not available. Negative: Braised beef and pasta dish very disappointing. Beef dry and presentation as a "chunk" of beef. WH I would try again when you're better. Please keep me posted. Thank you. read more

We were very disappointed! The food is good but the slow service ruins everything. We waited 30 mn to meet a waiter, 1 hour for the starter and another hour for our dish ! The wait was awful. we had to wait more than 2 hours to eat. We never go back again ! read more

Made reservations for an early Sunday night, literally 5:30pm. We arrived even earlier and initially went to make our way to the bar but were told that we could be seated early. Ok great! We were put at a table near the hostess desk and near a large rowdy crowd. What was supposed to be a quiet anniversary dinner turned into us practically yelling to be able to hear each other. Favorites were the Mac n cheese and the Ny strip. Filet was overcooked. French onion soup was way too salty. Candied bacon on the baked potato was strange. Cookies could have been softer but overall they were tasty. read more

Liz is a great, friendly and entertaining bartender (questionable on taking patron photos)... best on the Avenue... the fishes swam great!... We had the salmon and the swordfish, perfect portions and good taste too... great atmosphere and great people... read more

The girls and I went to Willard hocks last night for our annual Christmas dinner. I made reservations for 5 of us for 5pm. When I arrived I let the hostess know that there would only be 4 of us. We met at the bar at 430. Brandon was perfect. Everyone arrived and we got seated at a table top for 4. I went up and asked if we could be seated at a booth. Hostess said no they are reserved. Well I had reservations for 5 of us originally so one of those booths are probably for my group. Manage came said they were all reserved for 6pm. I was somewhat upset. We had a pregnant Girl booth would be more comfortable. I went back to my seat. 630 I noticed there were still 4 booths empty! We all ordered. I ordered the parpedelle with the Rib meat. My meat was mostly a big blob of fat. I let the waiter know. The noodles were yummy. We eat here about twice a year. I've never had this kind of service before. Disappointed read more

I just love this place! Nice atmosphere with romantic and luxury decoration. It feels great either when you sit inside or outside, both sides are great! What I love is the lighting of this restaurant it makes you feel at ease and peaceful. Nice hosts nice waitors and great food! House cut fries are AMAZING definitely recommended! Steaks are great compared to other steakhouses out there you name it. My friend had their peppercorn house special something that I stole some of her sauce haha. The blueberry steak is also good, looks really nice when it came out. I have New York from the grill with wasabi mash (creamy and soft and super tasty) and house fries every single time I'm here. Wouldn't mind to come here often for steak even tho I live in San Jose. read more

Willard Hicks - Steak from the Grill with Wasabi mash on the side. Mine was New York medium and wow they absolutely nailed it! Yummy! - New American Near Me - Campbell, California

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I was hesitant to try this steak/burger restaurant because of the mixed reviews, but we finally got around to it and I have to say that dinner service was pretty good. After walking past this place a couple of times, we dropped in one night after work and grabbed some Happy Hour drinks and decided to stay for dinner also. Willard Hicks is located on East Campbell Avenue in downtown Campbell. There's street parking and also garage parking on both sides of East Campbell Avenue. I prefer to park in the parking garage in the back of the restaurant on South First Street. It's only a 5 minute walk from there to Willard Hicks. It's next to Mo's The Breakfast and Burger Joint and Opa! Authentic Greek Cuisine. The restaurant is one of the few places in downtown Campbell which makes higher quality steaks and seafood. The space is feels open with its high ceilings and bar area. There's also a small outdoor patio area which was closed because it as raining that day. We sat at one of the smallish tables for two people at the front of the restaurant. It wasn't very private though. We could clearly hear the couple sitting next to us' entire conversation. I'm sure they were a bit uncomfortable too. (I wanted to start talking in another accent just to see their reaction. wahaha.) Our server was pretty attentive and she checked in on us a separate times. Grilled Corn : This was just ok for corn. It wasn't that sweet either. I probably wouldn't order this again. Brussels : This is the side dish to order! The sweet and crispiness of the outer layers were to die for. The brown sugar and truffle oil could clearly be tasted. Definitely a must order here. New York Steak : We were going to order the Filet Mignon but someone said he could finish 14 oz. of meat. He ordered it medium rare and he wasn't disappointed with it. It was a solid steak for a place that's not a real steakhouse. If you want a better steak, it's better to go somewhere that's known for their steaks i.e. Forbes Mill or Alexander's Steakhouse. Sweet and Sticky Chipotle Baby Back Ribs : This was a big 2 slabs of ribs. I couldn't finish this for sure. The House Cut Fries which came with it also had chipotle rub on it. I wasn't sure if this was the norm? But it was definitely on the spicy side. Their ribs are tender but dry. I prefer my ribs "wet." Overall, we enjoyed our dinner at Willard Hicks and will probably return for their "bigger than my head" burger; saw the neighboring customer order that and was entranced! read more

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Beth our server was great super steaks super service what an awesome meal thanks Beth!!!!

2/15/19 It's a really nice steakhouse. Not too stuffy or overly classy, but at the same time clean and modern. It's definitely where well-paid techies of the area come to congregate when feeling primal. Interestingly, we didn't even notice until after sitting a while at the bar that there's actually a live DJ!--I love how they were playing dance music, but somehow it remained subtle and upscale... And about sitting at the bar--we came early on a Fri night,but it was already a 2hr wait without reservations! So, don't expect to sit at a table unless you made prior arrangements. And the food... 1. Pimm's Royal $12 "pimm's no. 1, ginger liqueur, fresh lemon juice, strawberries, cucumber, prosecco": I thought the flavor was quite interesting. Almost savory. Tastes almost like a salad meets lemonade, but in a good way........ well, I guess that don't make sense huh? 7.5/10 2. 2017 Comartin R Bar R Vineyard, Santa Cruz Mountains, Chardonnay $10: Very classic Chardonnay. Dry, buttery. 6/10 3. Meaty Cheesey Rolls $12 "braised short rib, provolone, grilled onions and bell peppers, horseradish thyme aioli": Absolutely totally not what I was thinking. There's this Italian food truck that I always get cheese rolls at, which were basically bread balls drowned in oil and topped with an inch of melted cheese. So, I totally thought this was that... and look, I'm Chinese--no self-respecting Chinese orders egg rolls at a Caucasian restaurant, right!? Anyway... that's basically what this was, but thank God it did not taste Asian whatsoever. Yes, it looks like some, and is wrapped and fried the same way, but these pretty much are straight BBQ sandwiches fried. Not bad. 7/10 4. Ginger Ponzu Bone-In Ribeye $44 "our 18oz certified angus beef bone-in ribeye, topped with a ginger ponzu demi glace, shitake mushrooms, crispy onion strings and toasted sesame seeds"..... NOW we're talking. So, this here's a steakhouse, so their steak better be GREAT. And, well... it wasn't bad. Kinda weird actually. But hey, they called it ginger ponzu so I guess expecting a traditional steak would be silly. That said, it still wasn't anything like I expected (seems to be the theme of the night)--for one, I can't taste any of that ginger or ponzu. But secondly, there's a mountain of onion rings on top--maybe a bit too much cause it kinda covers up the steak. And then I'd have to say, as usually I asked for medium-rare, but I think they slightly overcooked it to maybe medium or medium-well. But still, they must have used high quality beef because it was still tender and juicy. Anyway, it was a good effort, and I'm happy they tried. 7/10 5. Grilled Kurobuta Bone-In Pork Chop $26 "beautifully grilled chop topped with apricot chutney, accompanied by crispy brussels sprouts and mashed potatoes, balsamic drizzle finish":... ...EVER SINGLE RESTAURANT where we order pork chop, I ALWAYS tell the waiter to please not overcook the pork and make it dry. EVERY SINGLE TIME. If they allow it, I ask for medium, leaning towards medium-rare. This was no exception... Most restaurants still screw this up. It's like asking for a medium burger--even those that ask will just ignore you and make it well done... ......and yes, you guess it, cooked WELL DONE here, despite all that. Damn shame cause man everything else on the plate was so amazing! The apricot preserve was so dense and intense with amazing texture and flavor. All ruined by that dry-as-f pork chop. Come on. 3/10 6. Tri-Cauliflower $9 "roasted, tarragon vinaigrette": WOW! I guarantee you've never had cauliflower like this before!... well, okay, maybe you have ha ha, but I haven't. That intense anise star flavor (like licorice) strangely really works! It's almost like Chinese fusion as it has all the familiar flavors, but without being obvious. 9/10 7. 2016 Seghesio, Sonoma, Zinfandel $12: Almost like a Cabernet, being so spicy and bold. Also taste currants coming through at the end. 8/10 8. Key Lime Tartlet $9 "lime custard, lime zested whipped cream, graham cracker crust, candied lime zest, honey, powdered sugar": Like everything else so far, again, totally not what I was expecting. In this case, I was expecting a pie but got a cake instead. I can't remember much else though except that it wasn't great, sorry. So, I think if you work around here, or live in the area, it's a good place to come once in a while. I wouldn't drive from out of town just to eat here though. 4/5 #steakhouse #campbell #sanjose read more

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So sad to give this review, as my expectations were very high for this place. It was a tuesday night, and my wife and I were excited to go celebrate our anniversary here. We made a reservation for 7pm, and were very happy to see it was not crazy busy. We were seated right away, and had someone come ask if we wanted water. It was a nice start.....then that was it. No one but the person filling water came by for 20 min. My wife and I walked out. You could see people waiting to pay, and no one was around to help. Now I don't blame the servers if they were short staffed, but someone say something in terms of expectations. When we walked out, I told the front desk lady what happened, and you could tell she felt bad. The couple waiting for a table that walked in left as well. Fortunately we found another restaurant to save our anniversary dinner. Won't be planning anything here again. read more

They make an excellent brussels sprouts and iron skillet cornbread!!! Wait not to mention the Bone-in short Ribeye with horseradish mash and Sticky Chicken on their Entrée menu, both dish a must try. Service was average and helpful on explaining the menu and making recommendation (what he prefer). Less star for bar's mixed drinks. Ordered Moscow mule for starter and it was over mixed with lime! Close to passing for lemonade and vodka!, not sure what happened with the Ginger beer. Overall, I've come back to try the Ginger Bone-in ribeye. read more

Willard Hicks - Bone-in Short Rib Mash! Must try - New American Near Me - Campbell, California

Everything we ordered here was great . The steak, hamburger, shortribs, baked potatoes and couple of cocktails too . The only disappointment was the coconut shrimp. There was no hint of shrimp taste in it , it tasted like breaded chicken. Also the bread crumbs tasted like stale oil . Thumbs down on that appetizer. As for service, our server disappeared for a rather long time and we had to wave one of the bus boys to find our waitress. He got us another waiter until the original one reappeared. read more

THE MANAGER DOES NOT KNOW WHAT SHE IS DOING!!! I can just tell by the way the place is being runned. I don't know who hired her but it's a complete waste of money to give to a manager that's doing such a horrible job. There are only 2 servers that's are the best and will give you exceptional service the best they can giving the circumstances that happens during work hours for them. This place is just not the same. There are better places to spend your money. Who ever owns the restaurant just doesn't care for it anymore. Not to mention the owner being too cheap to even get heating lamps for people to eat comfortably and not shiver at every bite and drink. It really amazes me how this place makes money. horrible. They need a new manager ASAP. Waste of money coming to Willard Hicks read more

Omg...what an amazing find. I reserved a private room for my sister's surprise birthday party here on a Friday night. Even as soon as you're in sight of the exterior, you'll see that it's SUCH a cute restaurant with tons of curb appeal. It feels hip, young, and I love the energy that exerts from it. There's outdoor seating with heated lamps, and it looked pretty full from the outside on a Friday night. As soon as you walk in, the hostesses were extremely nice and friendly!! That set the tone for the rest of the night. Thanks for starting the night with such great service! The room I reserved was simply awesome. There's a TV, wall of wine bottles, and it's also an enclosed, private room. There are sliding doors to shut out the noise from the restaurant. This definitely gave it more of an intimate and private feel. It's a glass enclosed room with a large circular table in the center. You're able to decorate the room (as we did), so it really felt like a separate part of the restaurant. Ben was the best server you could ask for!! 110% patient, friendly, and attentive. He constantly checked in with us to make sure we were taken care of and enjoying ourselves & of course the celebration. He didn't pressure us to order more than what we already ordered. Normally, servers always try to push/recommend ordering appetizers, sides, or drinks and make you feel less if you don't. That was not the case at all with Ben - he was totally understanding and didn't push for anything more than we needed. (Which was good because we were so stuffed - I even had leftovers!) Nonetheless, even towards the end of the night, he was still superb with this service and demeanor. We were there for a couple of hours, EVEN A LITTLE AFTER THEY CLOSED! (We didn't know it was closed since we were in our own room!) Even so, he absolutely DID NOT rush us in ANY WAY or cut our time short. We knew better to leave so they could also go home. But the point is, he was patient from the start to finish. No stress on his face or anxiety to have us leave. We generously wanted to acknowledge his great service so we shared our cake, left a nice tip, and I'm now writing this review geared towards him. TY so much Ben!! Other bonuses: - You can BYOB (First bottle is free, every bottle thereon after is $15/bottle for corkage fee). HOW AWESOME IS THAT?!? You can bring your own choice of wine to enjoy with your dinner for a small corkage fee. - No cake fee - Thankful since I bought a customized cake for my sister. All the servers were so nice, we gave them slices as well. To break it down: - Ambiance: I LOVED the interior. Such a cozy and semi-dark restaurant (enhances the intimacy feel). - Food: They unfortunately didn't have the pesto cheese bread that I really wanted to try (it's an older dish), but everything else was great. It's not overly expensive, I'd say it's reasonable for the portions you get for a steakhouse. I loved the large steak fries (I called it the Jenga fries since it's stacked up like Jenga pieces!) And depending what entree you order, it comes with a side dish! Loved the mac & cheese!! - Customer Service: This was the A++ of the night. From start to finish, you get the best service. I was so shocked at how consistent the customer service was throughout the night - this includes both the hostesses, bus boys, and of course our server, Ben. Overall, this is THE spot for a birthday celebration, date night, or just a nice dinner out. The ambiance is perfect, and the service is simply spectacular. I will definitely be back (most likely for more celebrations), and I will 100% recommend this place to all my friends. Thank you!!! read more

Willard Hicks - I called it the Jenga fries! Must try - New American Near Me - Campbell, California

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Ambiance: Fine dining with a contemporary style and nice lighting. Service: 5/5. Our server, Kunzel, was EXCELLENT. Professional, attentive, and very informative. He provided great recommendations for our meal. Food: This is predominantly due to a balance of cost and quality. We ordered the Coconut Crusted Shrimp, Blackberry Glazed Filet Mignon, Pappardalle Pasta with Braised Short Rib, and Creme Brulee. (1) Coconut Crusted Shrimp - 3/5. This is was pretty average to me. Butterflied shrimp, breaded and deep fried, served with a mango coconut curry sauce. It was flavorful, but not particularly robust. The curry could have been more balanced, as it finished with a slightly acidic note. Perhaps addition of more fresh mango and cilantro would be better. I would not reorder this item, nor recommend it. (2) Blackberry Glazed Filet Mignon - 4/5. First of all, recognize that they over-cook things here. I ordered a medium-rare, and it came out more medium. Tender and delicious. However, I felt the accompanying blue cheese was overpowering, and the taste of the filet is lost. I would not reorder this item. (3) Pappardalle Pasta with Braised Short Rib -5/5. SO Delicious. The pappardalle had a perfect texture and was cooked to perfection. The white sauce was also perfectly balanced, finishing with a savory but not heavy note. This was paired so well with the Short Rib. I would reorder this item and highly recommend it. (4) Creme Brulee - 4/5. This was a solid Creme Brulee. Nice crack on top and firm texture with a mild vanilla flavor. I would not re-order. If you are in the mood for Creme Brulee, I would recommend this. Price: 4/5. read more

I never go anywhere that treat customer so bad as this place .45mn waiting for the food .And guest what I found in my food . read more

Willard Hicks - Plastic wrap ....in my food - New American Near Me - Campbell, California

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Nothing was really bad and nothing was exceptional. It was just meh. The dish I had was just okay.