I love diners but I don't love this one. I odered steak, eggs and home fries. The food was sitting in what appeared to be water. Not one bit was cooked to order but the steak smelled like a skunk had sprayed it. Terrible. Just terrible. read more

Driving by from out of state and stopped here for omlettes. The bathrooms are disgustingly dirty and the whole restaurant is too. Needs to be gutted in my opinion. Omelettes were sub par, very very little bacon and hash browns were totally bland. Salt wouldn't even stick to them. Doesn't the health department ever go around. It wasn't dirty just for the day, it hadn't been cleaned in years. read more

Worst service I have ever had. The bus person asked if he could get us anything!!!! The waitress was dismissive, rude and not very competent. I have worked many years in customer service and this was a perfect example of what Not to do. We used to love going here, but not anymore. Stay away poor service and doesn't care about giving poor service. read more

i pulled up at this diner and sat in my truck, i did go in to use the restroom and it was smelly and dirty!!!! ain't no way in hell would i ever order anything from this place!!!!! read more

I never really write reviews but I feel like this needs written. This is probably one of my worst experiences of customer service I've ever had. I have been in customer service for years and would have never provided the service I got last night. I placed an online order because I thought it would be quick and efficient. I came to pick up my order and the waitress was awful. I didn't happen to get her name but it was a older lady. She treated me awful from the start. I didn't really say much back to her because I have terrible anxiety and I didn't expect to be approached like that. She practically yelled at me for placing that I was allergic to eggs and that the " cook was not happy with me." In the food industry, I jus thought you should make a restaurant aware. I thought a egg allergy would be like a peanut allergy. Even the website has a place to list the allergies that you have. The waitress then advised" she didn't know where my order was." It ended up being thrown somewhere and she inevitably found it. It was apparently to much effort for her to put silverware in a bag and some napkins because she sighed and huffed at me when doing so. Another customer asked for silverware and she was very nasty with that individual as well. I hope the waitress doesn't treat people like this all the time and was having a bad day. The food was not awful but the customer service was extremely terrible. It isn't hard to treat people like human beings and provide decent customer service. I feel like as reasonable customer that was all that I really needed. read more

This is probably my least favorite diner in the state... and in Whately! I ordered the fish and chips and the amount it was good... Not at all! Terrible! First of all the tartar sauce was way too sour. Furthermore, the fish itself makes me think about puking! In fact it made me puke. However, after a long day of skiing I needed fuel, and ate two of the four fish sticks that were served. When I got home I felt TERRIBLE. I was watching the replay of the Aussie Open women's match when I felt my stomach aching. Right then I knew it had to be the horrid meal I had just eaten. The more I thought about the meal the more I wanted to regurgitate it... not because I wanted to taste the same flavor once more, but because I was appalled at my terrible decision making to consume such a meal. Although I take full responsibility for my actions, I was disappointed and outright disgusted when the food met my lips for the second time... I felt the food gushing up and out of my mouth and almost my nose... the pressure was building in my head and it was discomforting. My friend who was in the room while I was puking told me that I was throwing up for at least a minute. Good thing my stomach alerted me early of my unfortunate fate and I had a bucket nearby (see photo). Even my orange, watery puke looks more appetizing than the food served to me. Even the cola tasted off. I would give this review a zero star, but I respect the hustle, and earlier read an article about why negative yelp reviews are the biggest enemy of small business'. It is unlikely that the Whately Diner will see any more business from me. So my message to you is: eat local, but don't eat at the Whately Diner! Ps: my room smells terrible. read more

Don't be fooled by their "concerned response." They tell you to email them but they never respond. Sad, as this could be a great little diner. read more

This place has really gone downhill. It used to be a decent if not amazing diner, but now it's just gross. Bad pancakes, old tasting bacon, $2 coffee, and just plain strange and weirdly seasoned hash browns. Add bad service and filthy bathrooms? Never again. Do yourself a favor and keep driving to Denny's Pantry or the Brass Buckle in Greenfield, or Shady Glen in Turners. read more

For me, the Whately Diner is the diner that can do no wrong. Many years ago, I used to be one of the regulars who would sit for hours in the corner booth throughout the dark nights, blabbing with all the other odd characters mostly about nothing. Basically, it was full of people from Northampton who would stay up all night long for no reason other than to go to the diner and eat cheeseburgers, drink caffeine and rant about politics or petty melodrama. The fact that it existed as a venue for us to do that amazes me - to be able to walk into a place at 4 am for a ham sandwich and a Coke and have a bunch of people yell, "Hey!" as they saw you come in and then sit down and debate who the best Black Flag singer was - this isn't supposed to happen in modern corporate America. And I didn't even know these people! I just wandered in one night and sort of fell in with them. It always seemed perfect. Every cheeseburger was better than the last! Every Coke was more colaish than the previous! Every fry was the perfect balance of grease and crispiness! I went back in the middle of the night this year, and little had changed. I ate a great meal, had some caffeine, played a song on the booth jukebox and even listened to the door to the bathroom still close with that shockingly loud thud. No one I knew was there. But that guy huddled in the corner booth with his laptop at 3 am, working away furiously...that couple the pink hair chatting over endless coffee refills...the diner still pulls them in from those quiet dark Western Massachusetts nights, giving them that "clean, well-lighted place" we all sometimes need. I hope it lasts forever. read more

We ate at Whatelys Diner this morning and the food and service were very good. Home fries were a bit boring as they were just deep fried cubes of potatoes with no spices onions or anything else. Coffee was great. Prices were average however eating off the side order menu may save some money. The breakfast special which ends at 10 AM is a great deal at $4.25. The restaurant is clean and well maintained and is popular with truckers which is never a bad sign. We recommend this restaurant read more

We stopped in here around noon time on a Sunday while we were in town for a wedding for a late breakfast. Its a truck stop diner type place and understandably busy at that time of day. The wait for seats at the counter wasn't too bad, maybe 20 minutes. We got our beverages and again had to wait to put our orders in. Again, I understand they were busy at that time of day on a Sunday. More and more time went by and the waitresses didn't seem to notice that we still hadn't received our orders half an hour later. A waitress finally went to"check on our order" meaning actually put our order in. The food was terrible and they ended up getting my order wrong. The toast was drowning in butter, they gave me hash browns that were barely cooked instead of homefries, and the omelette was super greasy, I could barely eat it. My husband and son's meals weren't much better. I tried to leave less than a 20% tip (which I never do as a former waitress, but my husband felt bad and left some extra cash. Maybe its better at 2 am after a night of drinking? read more

This place is exactly what you would expect it to be. In the best ways possible. Long line for late lunch on a Sunday, one of the staff actually offered hot coffee while we were waiting. I had an omelette with avocado, the only thing I would have changed is that instead of the avocado being cut into bite sized pieces, the cook literally just put half an avocado in it. My boyfriend got the three eggs over easy inside an omelette and said it was absolutely delicious. read more

Anyone who knows what to expect at a diner will not be disappointed. With a bit of a time travel back in time feeling, you will be served by a friendly staff and get huge, fresh portions at great prices. read more

Found this place while on vacation...went 4 times in a week. Wonderful friendly staff..amazing food. Definitely recommend!!

I used to come here just to hit on the waitress at 3AM. Don't remember the food. A lot of metal in the building though.

Not the best diner around by any means. The food is just ok. Nothing exciting at all. The only thing really nice about this place is the prices, but other than that its a place you go to when everything else is closed. read more

I was going to write some long review about this place, but I really wish not to recall this meal experience again. That's how bad it was, for me, others maybe not so and that's fair. Every part of the time and money I spent there was not good. read more

Great place good atmosphere friendly waitresses, food was good not crowded and clean environment read more

Whately Diner - Perfect hotdogs and fries - Diners Near Me - Whately, Massachusetts

I ordered a turkey club wrap with no onions regular mayonnaise and basically a plain Jane the waitress came out with a turkey club wrap that had spicy mayonnaise a bunch of onions and it wasn't anything that I ordered it took about 30 minutes to an hour for her to come back for me to tell her it was wrong then as I was leaving they're making me a new one while I didn't realize it wasn't what I wanted I said Plain Jane no onions they put avocado and a lot of onions on it that's not what I ordered I'm very displeased in this place of business I will rethink what I order next time if I decide to go there read more

I paid a visit to my formerly favorite diner, and I got the scoop from long-time night manager John. It's the weekend staff that's causing the sixty-minute wait times. Rest assured, during the week you will wait a grand total of three minutes for your breakfast. During the week, visit often! read more

I love that this place is open 24/7! The food is pretty decent for a 24/7 diner. Order the biscuits and sausage gravy! Super yummy. Also the waitstaff is friendly! read more

it is great as far as diners go. It was a staple for late night eating.

Great place to stop for breakfast any time of day. This is the ONLY place that I have been able to find real grits. Very divey, 1950's decor. Staff are very friendly. The restrooms could use a cleaning, but the diner itself is clean and neat. They are open 24 hours, and the coffee is very good. A local icon. read more

This is far and away one of the very best truck stop diners that I have ever gone to. The interior is clean, the menu selection has something for everyone, the food is most generous in portions, tastes great, and is very reasonably priced. I have never had a bad experience at this place. The servers are attentive, helpful, and knowledgeable. I recommend this place to travelers and locals. read more

I made a special trip to this diner today expecting to get my favorite dish, the pulled pork fries. It was still on the menu but when I asked the waitress, she said they didn't have them. It was a big disappointment. So I ordered a Reuben and it was mediocre. Unfortunately, I will probably never go back unless they bring back the pulled pork fries. read more

I really do miss this place. It takes me back to when my friends and I would pile in there, usually during finals, when I was a college student at Hampshire College in nearby Amherst. I think I miss the milkshakes the most! I LOVED this place, (I'm a Brooklyn boy, what can I say?), and I LOVE my diners! I highly recommend this place, since it's the only REAL greasy spoon diner the Pioneer Valley's got! read more

Great food, typical truck stop fare. Friendly staff. Variety of patrons. Men's bathroom is absolutely digustingly dirty, go to the bathroom before you get there. Hope it isn't an indicator of what the kitchen is like. read more

My egg sandwich was average, but I'm ok with that if the service is "above" average. The head waitress ignored me several times when I came through the front door. It was so noticeable to that a woman whom she tried to take a from AFTER me pointed it out and said "no this gentleman is first". A very polite came off her break and took my order and cashed me out. I gave her a $5 dollar tip for a $4 dollar sandwich. I'm not gonna assume this was racial, but they'll never get me as a customer again.......C Jones read more

Food was really average. Eggs were a bit undercooked and the steak was a little smelly. But hey, it's a diner at a truck stop and it's cheap-ish. read more

I won't lie- I've been here many, many times. I do love the dollar pancakes. It's a good choice late at night because, well, South Deerfield isn't exactly a 24 hour town. It's not the best but it's not the worst. Seriously, though, get the pancakes, you can not go wrong with them. Plus, there's some good cheap gas at the station across the lot! read more

Best Meatloaf dinner for the money. Great home made Chilli. Large portions. Open 24 / 7 . Enjoy.

Typical greasy spoon off of I-91. I was a little annoyed that we stood around for nearly 10 minutes before someone actually acknowledged our presence and offered us a table. After that rough start, the service was prompt and friendly. We didn't get anything fancy ... a couple of egg dishes and some sandwiches. Everything was cooked well and the prices were very reasonable. We were in the area from NYC and found it quite acceptable. read more

Menus are funny... ... grits are tasty... who doesn't like a juke box? Best stop on 91 between CT and VT. read more

5 stars for being an oasis on a late night of travel. I had a breakfast which was tasty and cooked the way I asked. The staff was kind, polite and attentive without being intrusive. Booth juke box has a wonderful selection and it works! I would certainly come back again. read more

They have one of the tastiest chicken fried steaks here, always making me crave for more! Everything is actually superb and affordable, I come here every other week for that chicken fried steak :) read more

Eaten here many a times after late night and early morning fire calls. Breakfast has always been good, can't complain. It's a truck-stop, take it for what it is worth :) read more

Love this place! Ive been here at different hours of the night and day and the people behind the counter are always so nice. I usually get a BLT with a side of biscuits and sausage gravy, sometimes with a slice of boston cream pie. This is by far one of the best diners in the Valley and better than some of the over-priced food in downtown Noho and Amherst. I highly recommend this place! read more

Stopped in on our way back from apple picking in VT looking for something more local than KFC, etc. and found this place while heading south on Rte 5. Our server and was very helpful and friendly. We had the Philly cheesesteak omelet and, for lack of a better term, an egg McWaffle special. OMG the sandwich was what I've been look. Sugared waffle, over easy egg, maple syrup, cheese, and sausage patties. I'm hooked. I kinda regret sharing it. Oh yeah, the omelette was very good too. Will come back. read more

We came here for lunch today and the food was great! We sat at the bar area of the diner however and got a perfect view of the kitchen. This is we probably the grossest / most disgusting kitchen I've seen. (Being in the restaurant field/ industry in the past I've seen a lot cleaner.) The trash was over flowing and could see gloves, empty boxes, egg shells all overflowing from the trash and onto the floor. Also a huge downfall was hearing/ seeing the chef back there swearing and cussing every other word. Hickey's visible on her neck and not wearing cloves or a hair net either. It is absolutely not a kid friendly diner. read more

Food was great. Service was phenomenal. 10/10 would come back again and again and again just for David and his muffler handling. Love you David. See you in another life. read more