Whataburger has the best food it's fresh & the service is quick and convenient. The staff is always helpful and friendly & the place is clean. I would recommend thank you! read more

This location SUCKS. Chilis was too busy on Friday night so went to What-a-burger, there was only 2 other people in the location when we arrived. But then almost immediately the problems started; ice machine didn't work I'll bring you your cups with ice, okay cool. 10+ minutes later we finally got our drinks. 3 burger combos took them over 20 minutes to make, and by the time it was brought to us in the dining room the food was less than luke warm. $40 for food that isn't even server hot, what is wrong with these people? I mean it should go from wrapped to table in seconds, clearly it sat there for 10+ minutes while they goofed around cutting up in the kitchen. Honestly I'd like my money back and even the once venerable Monterrey Melt sucks now too. This location is a travesty of ineptitude and incompetence. read more

I normally don't post reviews about fast food establishments but felt the need to do so about this Whataburger. I ordered the #1 Whataburger with med fries and added the big ranch wrap. The burger was very good and tasted so fresh. The fries were excellent and the Big Ranch wrap was also very good. The service was amazing. I was so pleasantly surprised by the food runner who has such great customer service. She made sure all the customers' needs were met and also helped clear out trays and other items after some of the tables were finished. I observed her going over to the folks waiting for their to-go orders and double-checking that they had ketchup and other condiments requested in their bags. The ambiance was very clean and the noise level just right. I definitely recommend this location and look forward to returning. read more

I ordered a large fry got at best a medium in a large container. I also always ask for an extra spicy ketchup and they NEVER give it. This location is horrible. read more

Whataburger - Burgers Near Me - Willis, Texas

Last night, I went through the drive-through and had a very disappointing experience with the staff. When I placed my order at the intercom, I politely said "thank you," but received no response in return. When I pulled up to the window, the employee who took my payment simply told me my total and handed me the wrong drink, without any acknowledgment. After waiting for my food, another staff member passed the bag to me, looked at me, and, when I said "thank you," he immediately shut the window hard and locked it without a word. read more

I don't really write reviews often unless it's for support. This place however. Every single time I go I have a good experience. The only complaint is something is ALWAYS forgotten on order. It's really not a huge deal, just every single time I'm always missing something? Gets repetitive and annoying tbh. read more

Overall fantastic experience! Went late at night and Chris did an amazing job of making sure we got everything we needed. He went above and beyond out of his way to exceed my expectations. Very satisfied with my experience! read more

Waited 35 minutes at the "second window" This is not fast food or a well managed Whataburger read more

went for lunch there were only 2 other cars in the line, it took the guy forever to work the iPad ordering outside to help me, asked if I wanted ketchup and I said yes please, why when I pull up and finally get my food do they give me a bag with no ketchup? If you are going to ask me at the time of my order I shouldn't have to ask AGAIN for it. read more

Can't go wrong with these burgers!! They are so good with all smiles and best customer service!!

I've never had a problem with this location. But I always add my condiments at the window and make sure I have everything I ordered and want. It does get busy at times, but c'mon, it's Whataburger ! read more

Great experience! I don't usually bother with fast food reviews, but this place really stood out. The staff was super friendly and competent in both the drive through and inside. The food was excellent, hot, and correct. Defiantly a shining star or what fast food experiences can be. read more

Be careful about this location. I eat at Whataburger locations all over the Houston area and not only love the food, but I receive good service. Not at the Willis location. Recently, they added food to my order which I did not request. The person who took my money did not read the order back to me. I found out after I paid, and the person who gave me the food read my order back to me. However, she did not offer to refund my money. I complained to Whataburger headquarters, and later received an apology from the manager at the Willis location. However, he required that I make a special trip to Willis to get my money (and he offered a free meal). That is very inconvenient for me because I rarely go to this location (I appreciate the offer of the free meal but do not need it). Furthermore, I have the Whataburger app and use it each time I visit. It would be far easier to have the refund applied to my account. So far, nothing. I have experienced bad service at this location before. While the manager's intent may be good, I will not return to this location. read more

If I could put 0 stars I would a guy denied me water even though every other worker always give water because I don't drink soda only water and I'm guessing it was because I'm 18 and thinks I'm going to steal their soda it was the guy at the night crew around 11 read more

I went to whataburger and I ordered 2 potato and egg burritos and 1 egg and cheese burrito and I got I egg and cheese burrito and 1 potato burrito and 1bacon burrito do better this is not the first time it read more

This has to be one of the best run Whataburger I have been to. The manager has checked on me 2x apologizing for the wait and We have not waited long at all . They brought it out and made sure we were perfect . Can't ask for more . read more

Its 1:16 am, i just got off my shift and i decided to get donner here, fries were cold like they had benn sitting there for the past hour, my sandwich was alright and i didnt even bother to look at my kids patty melt. Do better Let me add i literally live about 5-7 minutes away from this location, theres no way my fries went cold from there to my house. read more

2 times of ordering in a row. They have messed up both orders. Door dashed and sent me a cup with no drink and cold food. Today arrive home with the wrong food. Headed back to town to replace now. (Should have checked before I left) Get to come back home to eat cold fries. Can't follow simple instructions. Worst whataburger in Texas. read more

It's always a great choice to go to Whataburger! In my opinion the best fast food burgers anywhere. This location is about equal distance from our house to the Conroe location, but we almost always come here. It's not as crowded and the service is next to none. They have not made any mistakes on our orders in the drive thru and if they make a mistake inside they go above and beyond to make things right. They are known for the burgers, but their chicken is actually pretty good also. This location also Fuze raspberry tea, which I really like. read more

Whataburger - Root beer shake - Burgers Near Me - Willis, Texas

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I know I know it's just fast food. And don't get me wrong. Whata burger is my favorite. But this location in Willis, can screw up an order every time. It doesn't matter how small the order is. It is only inevitable that they will mess it up. From not making it the way you order it. To completely forgetting the fries, onion rings, gravy, condiments etc. They even gave me a burger once that was just bun, nothing at all in between. They've been open what 4 years now, and still act like it's their grand opening. Moral of story, I'm not saying to not go here. Just check your order before you leave. Apparently the care part is not something included in their training. read more

Traveling out of town and stopped here at 11pm. Little did I know that the 15 people in the store were ALL waiting for their food! I waited 30 minutes which I knew would be even longer because there were still 7 people in front of me. I finally just gave up and left. Worst service! read more

And since I can't give you a zero u get a one :/ terrible service sat there 30+ minutes for them to completely mess up my order and forget some of the things I purchased I do not recommend this whataburger read more

Whataburger - My receipt - Burgers Near Me - Willis, Texas

I like the burgers but not when toppings you didn't even ask for are on there. Just need better service.

Stopped for late lunch. Had been here before when it was better. Today it was dirty. Floors dirty and tables not cleaned. Out of tea and lids. Looks like ice machine was down also. read more

Whataburger - Dirty floors and tables. - Burgers Near Me - Willis, Texas

You know when you have been craving something for a long time and you finally get the chance to go get it....and in the back of your skull is this fear that it won't live up to all you built it to be? Well this Sweet & Spicy experience delivered everything I'd been dreaming of! There's no arguing Whataburger is the state restaurant of Texas and it's, hands down, the greatest fast food there is. But occasionally quality and consistency can vary. MY burger had the PERFECT amount of sauce, was piping hot and was not thrown together. The fries were piping hot as well, fresh, perfectly salted and fantastic. The rest of my family agreed with their meals also. Location isn't super obvious of you're going North on 45 but the restaurant was clean. The people working the window were friendly and efficient. We couldn't ask for a better Whataburger experience! read more

Whataburger - a car parked in front of a building - Burgers Near Me - Willis, Texas

Went with some friends after church. Ordered spicy chicken sandwich. Did not compare to Popeyes and theirs was more expensive and smaller.

Man does this place need some influence from In and Out and Shake Shack. We ordered 4 bacon cheddar bacon meal, onion rings, and an apple pie. The onion rings never made it into the bag. No surprise there. Burgers were really mediocre and tepid. Same with the fries. This joint is past its expiration date and really needs an overhaul. Glad I now live in Cali! But......the diet coke was amazing! read more

If I have to put my car in park, it's not fast food. Ridiculous how this is an often thing with wataburger now a days. Hire some workers or just turn this shit into a giant robot restaurant ! read more

Tonight I was making a 6 Hour drive home when I stopped at this Whataburger in Willis Texas. I didn't expect my wait to be very long, being that there was only one person ahead of me before it was my turn to order. However I waited 35 minutes before I even got to the second window to get my food. when I got to the window the cashier asked me what my order was, and what sauces I wanted even though I said all of it at the intercom... Then proceeded to tell me that I could only have one sauce (I wanted ranch & honey butter). I offered to pay for the sauce that I already ordered and then the cashier gave me a confused look, said "I'll be right back", didn't come back for another 5 minutes, and upon coming back said "we are out of honey butter"...... then I waited a few more minutes (45 min wait total) for my food which looked terrible as soon as I opened it as you can see ( only 7/9 chicken bites and the few onion rings that I did have were smashed). Appetite = gone & respect = lost. read more

Whataburger - fried chicken and a bag of fries - Burgers Near Me - Willis, Texas

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You really need to take lessons on how to run a drive-thru from Chick Fil-e. We waited behind 2 or three other cars in line. One driver actually had to get out and go in. We asked for ketchup..more than 2. We got 2. Asked again and nothing. When they brought our meal, our drinks weren't there. We had to ask the young man who took our money for our drinks. He brought them. He was very nice. With competition with a place like Chick Fil-E you cannot run a drive thru like this. read more

A Texas staple. Spicy ketchup. Regular Ketchup, those fries!!!!!! YUM! The whataburger is my favorite fast-food hamburger. I wish I could still eat strawberry shakes, but now I'm dairy free and I miss them :( They also have a great fajita wrap and my kids love the chicken biscuit for breakfast. read more

Can I rate 0 stars? This was the last time I'll go to this whataburger. Everytime there's an issue. Couldn't pay with WiFi through the drive through , a guy was standing in the middle of the parking lot blocking traffic and we couldn't even see the menu. Went inside and waited 30 minutes for two value meals and a shake. Ridiculous read more

It's midnight & it's stormin but my husband and I agree this is the best whata experience we've ever had ! The fries were fresh, my strips and his burger were hot and fresh. It was just soo good ! read more

Great Whataburger - easy off and on the interstate if you're heading south on I-45. Restrooms are clean, service is quick. All in all, a winning pit stop/lunch break! read more

The service here is Great! I came early in the morning with my family during a road trip. The cashier lady was very courteous and patient with my family's indecisiveness on their orders. By the end of it, our order had changed three times but she didn't see me irritated at all. read more

Every time I go to this Whataburger it never fails.. something is either wrong with my order or my food is just flat out disgusting. I'm not picky about my food either I let slit of things slide when it comes to my food because I don't want to be "that guy" but this location is horrible. You can even look at the lines there aren't any because everyone that lives in Willis knows not to eat here. I have never had a warm meal from this location honestly. Hopefully one day this place will get it together so I can stop having to drive into Conroe for my Whataburger fix. read more

Used the drive-through on a Sunday night at 8 PM and have never seen such a slow drive thru experience ever. It should never take 20 minutes to get a hamburger and fries in the drive thru line. read more

My aunt and cousin brought me here while in visiting in Texas. I'm from Cali. I got a sandwich witchcraft was delicious. Service is good. The girl that served us was nice. Although when she came to give me my cup. The cups where bitten off. I know bcuz one of the cups had lipstick mark. It was gross because they we're with the other clean cups stack under the counter. We don't have whataburger in Cali so it was different. It has a hint to In and Out which they don't have in Texas. I would come here again. read more

You all need to stop being stingy with your ketchup!! If I order two #2's I should be receiving more than 2 ketchup packs. And this is an ongoing thing and it's annoying read more

friendly service but got home with no gravy for my Texas toast. major bummer...my 6 year old literally cried.