I ordered a taco salad. It came half full and cold. Didn't have hardly anything in it. Cashier told me they were good. It wasn't! Will not eat here again read more

My order was wrong, and I drove all the way home before I discovered it. Their phone is disconnected from number of receipts, on their website, and number on google. Clerk told me they had Reese's Pieces, when in reality it was Reese's cups broken into pieces. This place is horrible. read more

I was told today by the employees Dairy Queen and Willis that they are unable to make your ice cream without touching it with their bare hand I guess holding onto the paper of the cone is simply impossible for a Degenerate. Dairy Queen TX - 9870 FM 1097, Willis, TX 77318 So if you don't want your food touched by a bunch of people who are probably in there scratching their bottoms I would not eat at the Dairy Queen in Willis. I was told this by a few young employees and an older overweight Hispanic woman with a nose piercing not to be rude but that's the only description I have. She let me know their manager told them they don't need to wear gloves while touching food don't worry she uses Germ-x I never asked them to wear gloves while touching my food only to simply touch the wrapper instead of touching my food she proceeded to let me know that I was not her boss. I will also add she continued to roll her eyes and told me she was the manager read more

Love DQ ice cream. New location and very clean restaurant, but the wait both times I've been there for them to make a malt is crazy. 20+ minutes each time. Both times also wasn't busy in the restaurant at all. Great ice cream but be prepared to have a long wait for a simple ice cream treat. read more

The burger we had was horrible. The blizzard was great. I was unhappy with the hamburger though.

Stopped in for an ice cream cone last night around 7:00. Drive thru was backed up 10 cars deep, so we opted to go inside. What a lack of management and leadership! Inefficiency all around. One family came in behind us and left after waiting for around 5 minutes and never being acknowledged. My wife and I waited for over 15 minutes for 2 ice cream cones - nothing fancy...just simple ice cream cones. The cashier was inattentive and crumpling up napkins while trying to shoot them into the trash can. One individual was covering all of the ice cream responsibilities. Employees were loudly complaining about the manager for the customers to hear. All the while, at least 5 of us were standing there waiting for ice cream. No gloves were being used when touching the cones or cups. There seemed to be an issue of sanitization throughout this entire establishment. I will not be back until there is a major change in management. Such a shame. read more

Save your money go elsewhere. I won't be returning after paying extra for double toppings on my blizzard I get home and there are chocolate pieces I didn't ask for and barely any of the two toppings I paid for, this is the second time , I won't be returning for a third. Waste of money read more

Drove up at 10:15pm on Friday May 3rd. Prop inside working and website says open until 11pm. Wanted ice cream, but they had all the lights off and no one answered the drive thru!!! Is this bad advertisement or bad employees??? read more

My hubby left his phone there last night at the Willis DQ, we went back to get it 30 min later. The screen was destroyed, $800 1 week old phone. Surely there is a protocal fir thdm to follow and this was not it! read more

Dairy Queen - a hand holding a broken cell phone - Fast Food Near Me - Willis, Texas

Took 30 minutes to get a blizzard when someone else that ordered after me got theirs before me when we ordered the same thing. The blizzard was then melted when handed to me. Mihret was my server. read more

Miss Shawna was the sweetest in the drive through! Amazing customer service such a positive attitude!

I will never got to this Dairy Queen again the service was way too slow when all we ordered was 2 ice cream sandwiches and they only had 1

I paid for sprinkles and the gave me about 15. I asked them to add more and they all looked at me like I was asking for something above and beyond. They all looked at each other and gave me about 10 more sprinkles. I was halfway done with my cone before my man got his parfait. There was nobody else at any of the tables. read more

I went threw drive through last night ordered 3 tacos and Diet Coke guy handed me a box with tacos and a drink so I get home and drink is coke not diet and tacos felt like Trey came out of refrigerator and no sauce no napkins just 3 ice cold tacos so I was upset and called back up there but after phone rang about 20 times with no answer I called corporate and complained. That franchise owner needs to get that place in order their prices are high and service in poor . read more

I find that the management needs to have a closer look a so called manager by the name Kyle was reprimanding a worker for speaking German by saying I. Quote I don't speak nazi as the worker tried to tell him that not all germans are nazis he blew her off . I find his racist and biased attitude concerning since he is supervising over minors underneath the age of 18 .What are they trying to teach them there? read more

I've been to this Dairy Queen twice already and they're management is just horrible, the workers don't use gloves, we got our blizzards melted, the cheese on my burger was COLD, and they gave us 4 drinks just for the drink machine to be broken. We got our refund for the drinks and got another burger remade. I'm never coming back here again. read more

HORRIBLE SERVICE! they took forever to ask what we wanted! and they stopped service ice cream at 9:35pm!

It terrible from the food being cold to the tables not even being clean multiple people not doing there job its just awful will never return. read more

All the cars parked waiting for ice cream "because there's only one person making ice cream"... yet, there were 5 people at the window. we waited 20 minutes in line and have been parked for 10 so far.... we ordered one large cup of ice cream with sprinkles. Ridiculous read more

Dairy Queen - two vehicles parked in a parking lot at night - Fast Food Near Me - Willis, Texas

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Place sucks. Workers don't give a flying fuck about you or your food. Got our food and the blizzards were melted. The burgers were half ass wrapped and it looked like they shoved everything in the bag and shook it around. No straws in the bag etc. won't ever be back. read more

Female manager was rude. Was wondering why she is the only one allowed to handle food with out hair protection. I would rather have human hair in my food than dirty wig hair in my food. read more

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Two times in a row that I've stopped by and they've either closed early (according to Apple Maps) or have been out of everything I've asked for. read more

We love DQ so decided to go for dinner tonight. We placed our order and told them it was to go. After about 15 minutes, our order was finally out. It wasn't packaged to go so we asked for it to be packaged to go. The worker at the front, put it in boxes and pointed at it. I asked for a bag, and he put one item in a bag and left the other item sitting there. Then he went about filling other orders. Like I said, we love DQ, but the service tonight was terrible. I hope my food tastes good when I get home. read more

they have constantly messed up my order when ive gone. i ask for chicken strips but apparently it's physically impossible to give me the food i would like. they have very slow workers and i have waited over 30 minutes in line for the wrong order. will not be going back. read more

I think this location does a pretty decent job. There are a few more adults keeping things running smoothly which is nice. This location tends to always have a decent amount of patrons when I come in here and they are usually all pretty friendly. Sometimes the waits can be a little longer, but other than that no issues! read more

My favorite blizzard place. We have to drive all The way to Willis because the location in Conroe shut down. Which sucks! I wish they would bring the Mississippi mud fudge blizzard back! read more

My boyfriend & I wanted to grab a quick bite for dinner Dairy Queen was the winner. The service from Kylee S. was great and the restaurant was clean. I ordered a steak finger basket with fries & a caramel cannonball blizzard. My boyfriend ordered a chicken strip basket with jalitos & a banana shake. When I say all we ate was our desserts, the jalitos & a single bite of everything else I mean it. The steak fingers tasted like hospital meatloaf then when I tried his chicken strips there was no saving my tastebuds like really? How can you screw up chicken strips, they were dry & tasteless. The fries were depressing, the "toast" was lifeless. I see why Dairy Queen's all across the nation are shutting down, the only thing that's saving them is their blizzards which are easily replaceable. read more

COVID mask problem at drive through window, man working 7/17/20 during noon rush was not wearing mask over nose and mouth, mouth exposed completely when speaking. Needs instruction about disregard of public health measures endangers any person he meets and all he works with. Mask discipline Intentional laxity also contaminates the entire food service area and makes this business a good place to avoid. He also rudely commented when I told him he needed to properly wear mask. Was not just my encounter, we observed same disregard serving the two customers preceding us. I'll be back but if this is observed Again that would indicate management does not care either, that would end it for me. read more

Our first time here. We ordered a blizzard, smoothie and chicken tender lunch basket. The food was fresh and tasted great. The ordering was a bit misleading because we were offered options without being told that there would be an extra cost. For example, onion rings instead of fries .80 upsale. He offered topping on Sundae. We read on the sign one topping included. Nope. .40 upsale. Not a huge deal except that it felt deceptive. Food came out very quickly (drink forgotten). Really .. the 4star bumped in their favor MOSTLY because the quality of food was worth any lack in service. read more

Drive up, someone takes my order in a timely manner, finally get to the window and pay, hands me my receipt and the dreaded words are uttered "can you pull up please?".. ARGH! Sure and we wait, and wait, 10+ minutes later food finally arrives, no apologies for the wait no nothing, no even basic courtesy just here you go. Now we good from bad to that much worse, how can food be overcooked and under cooked all at the same time, and why 5 minutes later is the food already cold? Chicken strips cooked until they had the texture of wood, vastly overcooked. French fries cold and completely soggy, way under cooked, and gravy that could be used for wallpaper paste, I get that gravy is supposed to be thick but this was straight gloop (utterly disgusting). So I paid well over $15 for two baskets that too way too long to make, could have fixed a flat with the rubbery overcooked chicken, and the food was already cold after a quick drive home. Total fail on all levels. read more

We made a visit this afternoon, hoping to get a yummy treat. I ordered a medium hot fudge sundae with peanuts in a blizzard type cup. My husband ordered a medium chocolate dipped cone. We had to say our order twice, then start over because the girl in the drive through just could not seem to LISTEN without interrupting. Anyway, she FINALLY got the order, repeated it, and it was correct. BUT when we got to the window for pickup, the order was incorrect. The sundae was in a flimsy plastic container that was in a tall plastic drink cup and had walnuts on top; the chocolate dipped cone was already melting because it took so long to get the change. We decided that we didn't want the order because it was not right! NO APOLOGIES, just gave us our money. Mind you, when we go inside, our orders have been correct, the people are much nicer and more accommodating. Maybe that is the difference. But my husband and I BOTH have noticed how people no longer are able to listen well to others and REMEMBER what is said. Suggestion: Train your employees on how to listen others! You would have a lot fewer problems and more happy customers! read more

Aaron was very helpful! I needed to buy a cake for my uncle and he helped me pick out the perfect blizzard cake. I didn't even know they were an option. Even though he didn't know me, he took the time to ask about my uncle and genuinely help me get a cake he thought my uncle would like. You don't see young people in the food service being so considerate. Definitely coming back. Thanks DQ! read more

Tonight we decided to cheat on our diet; oh, sorry, our "lifestyle". And we have no regrets! We just had the best Heath Bar Blizzards that we have ever had. The candy bar was thoroughly mixed through and through, even at the bottom. And the flavor of the Heath Bar carried through the whole container. Kudos to the "cook"! read more

My recent visit to the Dairy Queen was a disaster...and a great disappointment...$26.68 down the drain! Using the drive thru, we ordered and left. We live about 25 minutes from there so once we get home we realize the tacos are missing, the DQ Dude is missing and a Hunger Buster is in its place...I think they gave us someone else's order! When the girl at the window hands me a bag, says all that's missing are your blizzards, I believe her. Well, never again!! read more

we love their banana splits and sundeas! we don't really eat the food because it's just an ice cream spot for us. i'm sure it's good though.

If I could give negative stars I would. I've been here on about 5 occasions and I can honestly say something was messed up every time. Why I keep coming back I haven't a clue. But I will never be back to this location again. My order is the same every time, I get a jr hunger buster add cheese with a dr. Pepper and a chili cheese dog no mustard. The first time I came in they didn't add cheese or take mustard off chili dog. No big deal I didn't even bring it back I just dealt with it. Following time same order but they gave me a wiener and a bun instead of chili dog which I don't realize until I am home (about 5 miles away). I come back and they laughed about it took my plain hotdog and slipped some chili on it. I asked for a new one as that one has gotten cold by now and the lady rolls her eyes and makes me a fresh one. Today I knew better than to stop by but I did it anyways same order as always. Remembering last time I check chili dog in the parking lot before leaving, it was correct so I go on my way. Get home eat my chili dog then go to take a bite of my burger and it is 3 meat patties and two buns. No condiments or vegetables. When I tell manager what happened he didn't apologize just made rude and condescending remarks. This time I demanded my money back and I will never be back again. I am in the parking lot as I write this (never written a review for anything before today). DO NOT WASTE YOUR MONEY HERE. Go down the road to whataburger it's worth the extra 2 minute drive read more

If I could give less stars, I would. We went to this location, knowing it was newer and had never had an issue before. My husband and I ordered two medium banana split blizzards. We waited for our order for about 10-15 minutes. Note: we were the only customers in the store. We listed to the employees talk about going out drinking and complaining about them making it a three drink minimum rather than make our blizzards. We finally approached the counter to see what the hold up was with our blizzards. The girl that took our order didn't even remember what we ordered. My husband decided we would rather just have our money back if in that time our order hadn't been made and had already been forgotten. Again, THE ONLY CUSTOMERS IN THE STORE. The girl who took our order refused to help us and another girl came over to ask what we wanted. We told her we would like our money back. She just walked off. Then the manager came over and asked how she could help us. We asked for our money back and she did so. My husband told her we waited while the employees were more concerned about drinking and she didn't say a word. I guess if you don't want good service you should go here. This place has gone down hill in the small amount of time it has been here. Too bad. read more

Brisket sandwich was cold, not because it had been out too long, but because it wasn't cooked through. Fries weren't crispy; I'm assuming it is because they microwaved them. As I was sitting and waiting for my food, I saw the workers microwaving hamburgers and sandwiches and then bagging them for customers. read more