Easy location to go to when on my lunch break right by the freeway DT is fast. Cashier are nice and friendly.

Incompetently slow drive through for the second time. Do yourself a favor and skip this location.

Slow service for delivery drivers. My order was ready, but I was still waiting for probably about five minutes, and all they had to make a drink. During that whole time I waited for the order, no one acknowledged me. I made sure to stand very visible by the pick up area, and there was plenty of staff walking around, looking for stuff to do, and not one person decided to ask what order are you waiting for, or how can I help you? This is the staff who worked on December 24, 2026 at 4:35 AM. And I mean the whole crew. The cashier guy, although he helped me, he tried to give me the delivery and a plain paper bag, I had to ask him to give me a delivery bag of some sort, a pretty moronic move in my opinion. I'm just saying if you're gonna be working in a restaurant and you're gonna be dealing with delivery drivers, delivery drivers can't be the only ones who know what to do, these workers need to also use a couple brain cells to help the process move faster. read more

Gabriel, I definitely good team leader will refer always love this restaurant and every time I come as good service and their team is wonderful people read more

Easily one of the worst dining experiences I've ever had. Paid $24 for a meal, some onion rings, and a kid's meal & never got my food. They had me waiting outside for over 30 minutes, only to go inside and be told they didn't have my order. Time wasted, and I left hungry. Unacceptable service, zero communication, and a complete waste of time. Wouldn't recommend this place to anyone. I paid $24 for nothing. read more

This might be just one site, but when ordering to pick up from the restaurant on 19th Ave and Durango, the order has NEVER been ready, worse, they could not find it. Good thing I always print out my orders... Food isn't bad, but a bit "meh", also they have the smallest chicken breasts in a salad I've seen... read more

Staff was fast and so sweet. Very nice and clean as well. Food came out fast and efficient. Thank you

very rude to customers..... got mad because i asked for spicy ketchup , food was BOMB tho

We're out of California and it was our first time here. I saw tik toks of people stating that this joint was better than In N Out. I think NOT, do not compare In N Out to this burger place. The burgers here are to simple. My burger was too flat and dry,Fries were ok. I did also get a grilled chicken sandwich and that was pretty juicy and the chicken breast was pretty big. Customer service was great and the place was clean. read more

I will never complain about the "freshness" of the food but we go through the drive thru and all I order is pancakes (guilty pleasure) we wait about 15 mins for the car in front of us but when we get to the window, the cashier tells us that they are out of syrup. I consider taking them home but she then tells us that they haven't even started to make the pancakes! Although she was very nice, the frustration definitely kicked in for wasted time. read more

Not a fan. Highly disappointed. Almost tasted like a fat burger but without all the delicious juices and sauce. The buns had a weird texture. The fries lacked salt. Definitely will not be back. read more

Whataburger - Fast Food Near Me - Phoenix, Arizona

Great unique taste, clean restaurant, tons of kind helpful workers, clean restroom, multiple diet soda options like Coke Zero and Diet Dr. Pepper, many unique dipping sauces, fast service, and courteous dining room attendants that bring a tray of needed items to you. Shame that it is in a very rundown area, but the experience is top-notch along the lines of In-N-Out or Chick-fil-A. Kudos to this location. read more

Whataburger - Patty melt Whatameal with medium fries, buttermilk ranch, creamy pepper sauce, spicy ketchup - Fast Food Near Me - Phoenix, Arizona

Writting this as I sit in line for the past 40 minutes for one burger and fries. Are the butchering the cow inside? Says only 3 people working but let's be honest it's not hard to grill up some burgers. Last time I'll ever come here. read more

Nice place. Has a cool vibe. It's def an experience. If your hungry try it. I liked it. It's a fast place to eat and the Spicey ketchup is dead on. The price is right. And the servers where very nice. Big drinks. And food is neatly served not thrown together. read more

Wish I could give negative stars after this morning, ordered 2 grilled cheeses and got this in both. Mostly bread and little to no CHEESE at all. Then you call the business and they are argue with you what a grilled cheese is except they didn't put more than a 1/2 sliver on comical at the least. read more

Whataburger - Grilled cheese - Fast Food Near Me - Phoenix, Arizona

I forgot my card at home and the worker payed for my food! On the other hand the food was great and the service was great.

The service from essence was amazing, but the food on the other hand is not, I had my burger remade twice, because something was missing the first time and the second time they remade it I asked for the burger to be well done the first time and it was not well done. My burger was pink, and obviously not made fresh or well done I waited in the drive-through for about 15 minutes, and when I got to the window, my food wasn't ready and I was told that that thought I had drove off so they stopped preparing the food, I spent quite a bit of money, and waited quite a while for my food to be incorrectly, I drove home and drove back the second time read more

I ordered a number one and was not very impressed how it tasted very dry and bland burger. The bun was dry and fell apart. Won't be seeing me again. read more

Whataburger - Drink cup - Fast Food Near Me - Phoenix, Arizona

The curbside pickup workflow is an epic failure!!! Pulled into the parking space, waited 30 minutes before anyone came out to check on our car and this is after I called them 20 minutes ago to tell them we were here...scheduling picked for 10:30am and we didn't get it till 11:05am....1st phone called the employee said we will be rite out...2nd phone called was picked up and placed on counter bc I could hear the background noise put one one acknowledged my call...this location is pitifully understaffed for being a 24hr location...long lines in both double drive thru lanes...5 ppl waiting by the door to get their order and 3 cars in curbside area...Whataburger became Wata-efff-happened-to-my-food? No bueno... read more

Bad service and 30 min wait in drive through with only 2 cars . Mars didn't get my whole order and seriously spent 25 min in line with a 30 min lunch . Mars should be drug tested . Went back today and had another shity experience with them . If it wasn't so close to work I would never go back read more

Ordered Chicken bites. Waited in the drive thru for 15 minutes. Received raw chicken and cold, soggy fries.1 star for the salmonella. Cashier seemed friendly at least, though she gave me the wrong receipt as well. read more

Whataburger - a hand holding a half eaten pastry - Fast Food Near Me - Phoenix, Arizona

It took 30 minutes just for a burger and fries never coming back again the only thing tag I like are ther milkshakes

Good for quick kill the hunger bite, but no way and I mean no way, are they even close to in n out in the flavor and value category. They are over priced for what you get, and that did isn't all that good. Better than McDonald's but usually dry and bland. In n out for $5.50 you get a decent bite to eat that tastes good it's fresh and reasonably priced. If you could get that same thing at Whataburger, it would be $7.99, but you can't get the same thing. read more

Extremely unbelievably slow service don't waste your time. 2 cars took well over 30 min.

The ladies and their smiles were a sight for sure eyes after coming from being treated like trash at jack in the box. Thank god for you having the lobby open 24/7 us CDL drivers need somewhere with an open lobby as you can not fit a bus or diesel through a drive thru. Thank you so much for the great attitudes. Nobody likes a hangry driver! read more

Location is a joke when it comes to service. Recommend using a different location as this one cannot be bothered to do a decent job. Have had multiple orders messed up. Also tried to use the app in an attempt to get decent service but they still cant be bothered to give it. You will watch multiple customers enter and leave the location during your additional 30 minute wait to pick up your order. When you are force to enter, you will find multiple employees doing nothing. Do not use this location if you want decent service. read more

Not bad for a fast bite. I have been going to this particular location for about six years now. The food is always fresh, the employees enjoy helping their customers, and whenever something isnt up to par, they fix it right on the spot with no hesitation. If you're hungry, on a budget, and wanting a good, quick bite to eat, Whataburger can hir the spot. Where else can you get a WhataBurger, medium drink, and fries for six bucks. The restraunt is always clean, food is fresh and hot, and the service is always quick. Whatgurger is where to go when you want to treat yourself on a budget. read more

Very lazy. I understand it's the weekend but I ordered food. U guys forgot something, and I had to wait a hour to get what you guys forgot. Then my meal was cold and u guys still never offered to replace it. no Apologies, I did bit eat the food or get a refund. because if someone is that careless then why would I trust them with my food so I drive 10 miles to Tempe to the next Whataburger. please talk to your staff at this location they are very lazy people read more

Oh it's simple math to most people Two lines Take turns Not hold on I'll be with you in a moment And then proceed to take new cars on the opposite side of me as they arrive geeezus people get it together we all have places to be! read more

First time at Whataburger. Arrived at noon on a Tuesday and it was hopping. The line moved quickly tho. I ordered the Sweet and Spicy Burger as a meal. It came to $8.41 and arrived in seven mins. The fries were good but lacked any salt. I didn't see any available until I was ready to leave and then saw that the person who delivered my meal to my table had it but it was never offered; just ketchup. The burger was actually very good. A good mix of sweet and spicy, just as advertised. It was a rather large sandwich, as designed by the original owner/founder. He agonized over getting the right sized bun, way back when. Really good bun BTW. I'm picky about my hamburger buns and this was a really good one. Don't overlook that aspect. I will definitely try Whataburger again. read more

Worst Whataburger I have ever been to! Waiting in the drive thru line for about 20 min and the inside was closed. Finally get to the front of the line where they handed me food that had been sitting there lord knows how long because all of it was cold. I asked for a sweet tea and they handed me regular tea, when asked if I could have sweet tea like I ordered I then got three different drinks that were all regular tea again. Now I'm driving with 4 drinks, 3 useless because they didn't want to take them back. Whole experience was so bad that I actually am mad at wasting $20 with this place. I will definitely make sure everyone I knows doesn't go there again. read more

I love whataburger green Chile burgers are the best but at this location the crew isn't friendly. Today the cashier didn't say hi or smile. Just stared at me. I had speak first??? She wasn't helpful at all. Food was great though. read more

Whataburger - Fast Food Near Me - Phoenix, Arizona

After driving by this place almost everyday I decided I would try there breakfast. I was pleasantly surprise! I had the breakfast platter which contains scrambled eggs, a biscuit, hash brown sticks, and sausage. Very well done WHATABURGER! There apple pie wasn't bad either! I would recommend it to everyone! As for the location yea it's questionable and maybe not too safe at night but hey I went at 8am so it was all good! Lol read more

Whataburger - Apple pie - Fast Food Near Me - Phoenix, Arizona

This review is about this location, I like Whataburger when it's done right! I recently downloaded the Whataburger app and have been doing online orders. It has been great, my orders have been hot, fresh, correct and ready to go when I arrive. I like that I don't have a normal 5 to 7 minute wait in the drive thru waiting on my food to be prepared. I ordered my food on the app for this location today: Whatamistake! I ordered a single Whataburger no chesse and an unsweet tea. Easy right? I placed the order at 4:43am the app tells me my order will be ready in 5-7 minutes, great! I arrive at the location at 5:51am 8 minutes after I ordered. I let them know at the drive thru that I had an online order, they tell me to pull around to the 2nd window. I pull around and there is 1 car in front of me at the window. So now I'm thinking why am I pulling to the 2nd window when you could give me my food at the 1st window and I can drive away? which is what they do at the 7th st and McDowell rd location. So now I waited another 6 minutes in the drive thru for the person in front of me to drive off. I pull to the window and first I must let it be known that the girl had on a filthy black hoodie it literally looked like it stunk and then saw my food sitting on the counter, I said to the girl Gabby "I had an online order, why didn't you just hand me my food through the 1st window so I could be on my way instead of waiting on the person in front of me"? She said "we don't open that window and your food was just done right now." Mind you I could see in window 1 that the register was all lit up but you don't open that window? ok; but my single burger just finished cooking? It took you 14 minutes to complete 1 burger? I going with that is a lie. Then my iced Tea wasn't ready, she literally took an additional 2 minutes to make a large tea??? Then I saw her wipe her nose on her sleeve as I wa leaving!!!! Needless to say my burger was cold so I'm sure it had been sitting on the counter since I arrived and not 6 minutes after as Gabby suggested. Bottom line is there in no sense of urgency at this location, the employee I encountered is a liar and unclean. I wont be back to this location! read more

This location needs to clean its fryer ASAP. I went out of my way to come here and it was so disappointing. Fries and onion rings had a weird nasty taste to them and oddly they seemed old. My onion rings were so soaked in oil that they were not edible. One star for the friendly guy at the window but someone needs to get this location up to the normal Whataburger standards I'm used to, please.... read more

Whataburger - Fast Food Near Me - Phoenix, Arizona

The food was okay, I thought it would be way better than White Castle, but it's not. My girlfriend and her friend's stomach started hurting afterwards. Also, I started feeling like shit. The quantity of food is good, but the quality and meat texture is just so horrendous and dull flavor. It's like the meat was press on machine and fast forward, I couldn't taste the meat seasoning or that grilled taste. The drinks are watered down or their carbonated soda boxes needed to be changed. This is way worst than McDonalds or any other fast food places. Do not go here other Yelpers. Go try the Shake Shack or any other burger joint. read more

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This is the most inefficient places ever The person in charge doesn't have anyone manning the inside register only the drive through while a line forms up to 10 people instead of going between the two either staff properly or fin another manager who knows how to multitask I would never set foot in this establishment again. I only came for another person. If there could be zero stars I would give it negative read more

Rude service, incompetence from the cashier to the cook and yes even the manager. The place was empty when we placed our order and the manager lame ass excuse that well everyone makes mistakes and the cooks get busy, are you frickin kidding me? If you're the cook how in the hell do you forget to put a patty in a burger?? We purchased sauces and went back inside because they were not given to us. They wanted us to pay for more sauce when we didn't even get the sauce in the first place. Just a terrible experience overall and if I could give 00 stars I would. read more

Wow this place is packed at lunch. We ordered how to look for a spot to sit. Then it did take around 10 minutes before we got our food. The taste of the food was okay. The service of the employees were awesome. read more

Cold food and confused service. Had to try it because it's been years but wasn't worth it.