I can't give 0 stars or I would have. Waited in the drive through line almost 15 minutes, NO ONE AHEAD OF ME! After 5 minutes they take my money. After 10 minutes they gave me my drink. Then I sat there waiting and waiting...I finally look at the window and see my bag of food sitting on the counter! No one around. Finally the kid who was waiting on the drive through was standing there taking orders, I start waving my arms, yelling, "is that my order?!". He is just looking at me, finally opens the window and hands me the bag. I get to my hotel, BURGER & FRIES ARE COLD!!!!! People wonder why everyone was pissed off about minimum wage going up, NOW I SEE WHY!!! read more

Currently waiting 30 minutes for a salad with spicy chicken. Supposedly the chicken is the lengthy issue. I'd stay away from ordering a salad from this place! read more

What's not to love about Whataburger? Hungry for a burger at 5:30 am?...breakfast of champions! Consistent burgers and fries. Don't miss out on their spicy mustard. Burgers are generous in size. If you're super hungry order a double and skip the fries...or not. Friendly staff. Food delivered hot to table, condiments delivered to table too or ask at counter. read more

Whataburger, at least as far as fast food burger chains go, is a true Texas treasure! If I am being true and telling it like it is they pretty much blow doors off of In and Out Burger, McDonald's, and Burger King alike. It really doesn't matter what you come here for breakfast, lunch, dinner, or even a late-night snack this is about as good as it gets in fast food in Texas. read more

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This store is very slow. It took forever for my order to be ready. I would rather go to other "fast" food store.

I was they to day i got there around 5:00 and left at 5:30 worst customer service I have ever experinced in my life and they're only teenagers i got told to pull up and wait I order chicken tenders and justabuger kids meal and every thing came out cold i also saw them playing and talking like there wasn't this long line of people behind me I will never go there ever again. read more

There needs to be a zero stars button. I waited over 30 minutes for my order that was meant for curbside pickup. I called twice and two different people told me it was there ready to go, but nobody ever brought it out. Once I got my food, the employee still had to go back and grab my drinks. Never again! read more

This is one of the worst hamburgers I can honestly say I have ever had. Crave a really good burger every once in awhile and Whataburger used to be the best, well folks, not any more. I guess I am remembering the burger of the seventies, cause this was not it. My burger was dry and had none of that juicy taste a burger needs to be excellent. Nothing running down my hand or on my fingers upon biting. Sorry Whatburger, I won't be back. read more

Unfortunately this location is horrible. I will drive to the airport location from now on. Multiple times now my order has been incorrect. I ordered BOB ranchero style and the employee even asked salsa verde or picante. I said picante. I got neither! I ordered Whataburger with cheese only ketchup and mayo and got fully loaded burger. We were in line for an extremely long time. They did not provide us with napkins, and there was no picante or ketchup in the bag. And, coming from someone with a background in restaurants, please clean your soda machines. It tastes dirty. Very disappointed and not worth the $12 I spent. Take the time to drive to the other locations. read more

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Probably the worst fast food experience I've ever experienced &i didn't even get to fully place my order. Walked in to one worked annoyed with another because she doesn't understand a customer doesn't want 60something cents in Pennie's and he was going to get more change from his car so she could give him a full dollar back. This girl is smacking on her gum just standing by the register talking shit and annoyed with the customer when she didn't understand what was going on. I assume she was supposed to be training the guy on the register because I asked him what came in a burger and he struggle to WHISPER the ingredients to me. I told him I wanted the meal and he spent like 2 minutes trying to figure out how to put it in the POS. All while the BOH was cussing up a storm. Literally the most unprofessional experience I've ever seen. This is like the kinda place you see on IG where workers get in fights with customers. read more

10/10 customer service! Kind people!! They helped me when my car battery died! Nice manager and staff

Visited this location. Good food and great service! Cashier Yvonne made sure we enjoyed our visit. She was friendly, enthusiastic, and eager to explain the menu. The food was served in adequate time and the seating area is clean. read more

Whataburger - Menu - Fast Food Near Me - Irving, Texas

Went because I was in Irving and was a bit hungry and wanted to see why so many people I was seeing around had whataburger food.. first off I should have walked back out the door after I walked in and went first to the restroom I finished and was drying my hands after washing them when an employee who was using urinal after me just finished and walked straight out with out washing his hands at all. Then I followed him out and he went straight back to work ugh... thankfully he wasn't the one handling my burger.. but still I was wondering already... Now I HAD to watch the others working on my burger to see what they did... thankfully they used gloves but I don't want to think how long they've been using them.. Anyway the burger was not very noteworthy I could have gotten one at a 7-Eleven that would have been just as good I think. the fries were cold I now know I won't be going back to any Whataburger anytime soon there are other places that are much better. read more

Worst drive thru experience of my life. I never write reviews, but I waited in Line B for 42 minutes for (2) Taquitos. 42 MINUTES and never got my food. I counted 18 cars in Line A come and go, still no food. I then watched the gentlemen bring out 6 cars food that were behind me, still no food. 42 MINUTES LATER I pulled around and went inside. Asked for a manager and the lady was extremely rude and refunded me someone else ticket, STILL NO FOOD. Overall I spent over an hour at this location and never got my food because it was then "past 11." I placed my order at 10:27 and left this location at 11:30, NEVER GOT MY FOOD! If you go to this location utilize line A not B. Trash Location & Trash employees. read more

I've been to this WB plenty of times. This is the first time this WB has completely screwed up our order. First they give us "junior" drinks with our meals ( a #1 & #6) -WTF?! Then we get home and our orders aren't even correct. They made the burgers with everything on them when we didn't want that. The guy even repeated it back to us correctly... How did it get screwed up between then?!!! Ughhhhhhh the only thing they got right during this transaction was giving us spicy and regular ketchup. read more

horrible service. ordered chicken strips at 10pm and they took over an hour to make them. workers were completely unhelpful and seemed to be unaware of what they were supposed to be doing at their job. 0/10 do not recommend. read more

The worst location I've ever been too. The wait time is a minimum of 30 minutes. Even if it's not busy. The people are nice, but the food is not fresh and is disappointing. read more

This is one of the better Whataburgers around. The place is new and clean and the staff is very friendly. They always take custom orders without difficulty. The food comes out quickly and is always hot and fresh with no mistakes. And they have Coke Zero on the fountain unlike some Whataburgers around. read more

Whataburger - Large onion rings from Whatasized combo meal - Fast Food Near Me - Irving, Texas

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Service was really slow here. I remember when whataburger burgers were hot and fresh. This was just a plane and dry burger. I got 2 of them. So sad. What happen to the quality of the burgers :-( read more

First time eating at Whataburger. I have heard about them from all of my TX friends for years. So gave them a try, saw on the menu that they had a patty melt, and it's on Texas toast instead of rye. Perfect. Got that and an otder of onion rings. And both tasted so damned good. The onion rings are perfect battered and not breaded. And the patty melt had so much flavor and cheese. With a good portion of meat. All in all it was a great meal. My only complaint would be that I pulled into the line at the drive through before midnight, and did not get my food until 12:30. So whatever was going on, they were having a hard time keeping up with orders. read more

OK, I'm going to be honest here. The food is always good, I have never had an issue with it not being hot or cold, it has always tasted the way it's supposed to, and it is always quick and presentable. If I had to make one complaint, it would be that the interior of the restaurant looks disgusting. Not necessarily saying that they don't clean it properly, but it is definitely an older building, and the upkeep has not been where it needs to be. Several places look dark and dingy, some places they have had stuff all apart. On the outside, you would never see it. But on the inside it kind of looks like it's been abandoned. The service on the other hand has always been pretty good, never had any complaints about the stuff there. They get you in and out, there quick, and they have been very friendly. read more

Unfortunately, my order has been wrong each time I've visited here. Either something has been left off (orange juice) in a combo or Mayo added to the burger. My requests are simple but it's just not correct. This location is close to my work which makes it convenient but I cannot go there anymore. I even wait patiently (at least 15 minutes). I finally had to pull out of line just so I wouldn't be late for work. I mean, if they couldn't prepare it in 15 mins I don't know what to say. This has happened several times. Not just once or twice. I'm over this location. read more

Remember how slow Whataburger was in the 80's? This one's something like that. But, Toquitos :)

Of all the fast food places I frequent for my guilty pleasures, Whataburger is by far the best when it comes to beef burgers. What really makes this place special is their attention to customers, though. My wife and I have always been welcomed in and taken care of our entire time there. The food is brought to you with a smile, you're offered condiments/napkins/sauces/etc., and they will pick up after you if they notice you're finished and sitting with trash in front of you. Best of all, I always see the workers busy doing something; whether it be cleaning up, helping a customer, refilling items, etc. they truly show that not all fast food jobs are created equal. If you go for breakfast, my recommendation is the #22 sausage, egg, and cheese on a jalepeno cheese biscuit served with hash brown sticks and your choice of beverage. For lunch or dinner, you pretty much can't go wrong with the Monterrey melt or any version of spicy BBQ bacon burgers. read more

Almost half an hour to get two cheeseburgers at the drive-through. The slack-jawed attendant just shrugged when I asked what the deal was. This location is an utter disgrace to Whataburger, a chain that I have loved for decades. Do not go here, the negative reviews are dead-on. What a disaster. read more

Ordered a simple sandwich fries and a drink the trip over 20 minutes to get my food. That is pathetic.

Took my Mom here for the first time because she is from out of state. First time and she loooved it! Yolanda was so friendly, helpful and smiling the whole time! Fave Whataburger location! read more

My boyfriends loves Whataburger so we are frequent customers. Unfortunately, this location is closest to our apartment and it is the slowest we have ever been to. We literally order 1 meal and we get stuck in the drivethru lane for almost 20 minutes EVERY SINGLE TIME we go, regardless of the time of day/how busy they are. Avoid unless you have copious amounts of free time read more

This is my go-to Whataburger. It helps that the restaurant is close to home. The staff is always friendly. I dig that the employees deliver the food to your table along with that freakin' delicious spicy ketchup. On my most recent visit, I had the new guacamole bacon burger (with jalapeños added). It was a warm and tasty monstrosity of a burger. read more

Whataburger - Fast Food Near Me - Irving, Texas

What else can you say, but WHATABURGER!!! You can smell that unique, one of a kind sensation, that is WHATABURGER!!! Juicy burgers, awesome fries! Like I said, what else is there to say? The restaurant is clean, and the service is fast and friendly. read more

This is the worst whataburger that i have encountered and can never get my order correct. Ive never experienced such ineptitude in any other fast food chain. Will be taking my business elsewhere from now on. read more

I just ate the coldest cheeseburger of my life! It came out with hot fries so I decided to eat it instead of risking my fries getting cold waiting on what likely would've been another lukewarm/cold burger. Even the cheese was COLD!! That'll teach me to be more selective on where to eat when eating out. Given the pandemic you would think restaurants/casual dining would've stepped up their game but apparently not. Also the customer service here has suffered considerably since my last couple of visits since the pandemic. I'll be taking Whataburger off of my places to eat for sure. If I'm going to risk eating out, I at least expect my food to be prepared properly. Also I'm surprised because this was during the lunch hour rush so how is the beef patty cold. I feel for the people in the drive thru because I got screwed in the restaurant so I know they got screwed in the drive thru. Just sad! read more

How can an employee be rude when you're ordering thru a drive thru? I was rushed, yelled at and was given attitude. There wasn't even cars behind me in line. I asked for spicy ketchup the girl looked in the bag and handed it to me. There wasn't even any spicy ketchup. If you want return customers have good service like for example Chickfila or In n Out, my SO asked if I wanted to go to Whataburger I always bring up the terrible service we had. We went to in n out the other day and they pretty much god blessed our food with kindness how are you and thanks you's. I've been in the service industry and it cost zero cents to be kind, customers will remember the terrible experiences. read more

I recently went to this location and had the best experience ever! This is my Go-To location and have never had a bad experience. My order is always correct but my server, Parker, went above and beyond. I ordered through the Drove-Thru. He repeated my order, he checked the bag before he gave it to me to make sure that everything was placed in the bag, then thanked me for my business. Because of his customer service and attention to detail, I will be coming back. Hopefully management hires more people like him! read more

Really disappointed about this Whataburger. My wife and I went in to grab a quick bite which ended up taking 20 minutes to get and not to mention they had four employees sitting at a table cussing and using very profane language and one of them was running around blowing a whistle at the top of his lungs. So unbelievable I cannot believe this actually happened read more

This is the slowest drive through line in town! Waited 10 minutes before moving up 1 space. Am now late for work, have been in line 20 minutes, and am still the 3rd car before getting food. Ridiculous! read more

Shout out to the early bird crew 4/17/19 10p till 7@ great hustle and I be appreciate you all ad mire Vanessa that young lady going places read more

I think the best way to hopefully have some effect on an establishment that provides horrible horrible service is to not frequent it! As much as my boys (and I) enjoy a whataburger it's not worth it if the service is terrible. Do not visit this location. Drive over to the one on 67 and Danieldale. The service isn't great but better than cedar hill. read more

Who in their right mind thought it was a good idea to only schedule new people during a shift? I went while it was late, there were three people waiting in the drive through and a few in the dining room. After ten minutes of waiting for my order, I noticed the workers standing around like they didn't know what they were doing and the nice ladies taking our orders let us know that everyone was new. Long story short, we all waited at least 30 minutes for our food, my order was wrong that they gave me so it was another 10 minutes after that and this is one of the worst experiences I've had at a restaurant. The manager also had no intention of comping any of our meals or giving us some sort of incentive to return. I like Whataburger so this was very disappointing read more

Very very slow and rude service. Staff is more interested in visiting with each other than serving customers. No "thank you" or "may I take your order." I had to interrupt and ask if I could place an order. read more