The person that helped me at the drive through was so efficient and helpful, I was so impressed with her multitasking! She's absolutely an asset to the company and It was a pleasure to be served by her, around 10:45-10:50 is when I was helped please give her some kudos I know how stressful food service can be read more

At 2pm 8/2/25 the drive thru worker came up to the front counter to start yelling at a lady who was trying to get her order fixed. He kept telling her to calm down despite her already being reasonable. Both just wanted to be right. It'd be smart to fire that blond man who was working drive thru though, he doesn't have the customer service attitude. His co-workers were nice, just one bad apple. read more

I loved this wendys I accidentally dropped my food and the line was really long but then I went on the app and ordered and it took like 40 seconds and they were hot not cold like mc Donald's read more

Everything was hot, fresh, but I would have enjoyed my salad better if the dressing it was supposed to come with was put in the bag. I'd suggest no matter how much you order, sit at the window, take out everything in your bags & make sure they remembered to give you everything you ordered. Other than that everything was wonderful! read more

Not a good experience, listening to the radio, hear a marketing add playing the "$1 soda" sale at Wendys". I just happened to be driving by a Wendys located at 2375 Comercial St SE, Salem OR, so I pulled in.. was told after I ordered, "sorry that is a corporate add and we are not corporate so it is $2.99." I said no thanks and passed.. 5 Minutes later another add on facebook, targeting my location sends me another notification of $1 sodas.. LOL... Get it together folks... read more

I had ordered my meal on the app, and according to that it was reveived and just needed to be picked up at the drive through window. When I got to the drive through, they couldn't find my order. I asked if I could pull up to the window and show them my phone to confirm, which they obliged. After checking what they could on my screen, they said they never received my order and proceeded to throw out a few different suggestions why it didn't go through. Ultimately, I did get my order of two Spicy Chicken Sandwiches. The patties were dried out along the edges, and one was actually hard to eat with how dry it was. read more

If this restaurant is closed until 10 am, why do the hours posted on the door say open at 7:00? I waited until 7:15, then I left. There are other restaurants that actually open on time. read more

We have eaten here more times than I can count. Usually once a week if not more. The food is usually hot and staff is friendly. Today will be the last time for a long time if ever at this Wendy's. We order delivery a, lot. The last 4 to 5 times now our order has been wrong. Tonight was no different. We ordered a single burger, a double burger, and a chicken sandwich, fries and a drink,all through Wendy's app which we use all the time, even when we pick up. None of the burgers were correct. The double was a single with all the vegetables. The other was a single with ketchup which we ordered to be removed. The chicken sandwich was hard cold and just plain gross. My husband called Wendy's about the issue. They said to call door dash. DOOR DASH DOESN'T MAKE THE FOOD!! The girl on the phone would not listen. She offered a refund, but the said she can't give refunds. It was very infuriating. Needless to say this Wendy's has lost our business. Not all Wendy's are created equal. In a time when fast food now costs what dinner out used too, it's not a time to be making it worse and expecting people to pay more. read more

Honestly, I find the quality of Wendy's food to be somewhat better than many other major chain burger joints. The food isn't my issue with Wendy's, it's the staff. Last time we ordered, it took us 20 min. to just be able to order at the drive through. Our order had 1 simple request (no cheese), and they botched it. Additionally, my burger had a long, black hair in the middle of it. It's pretty obvious they can't handle the amount of business the store generates, but the hair issue is just plain carelessness and indicative of further unsanitary conditions. * The disclaimer here is this review is in regard to the Wendy's on Commercial ST in Salem, Or. I'm sure there is a Wendy's in another location that has decent sanitary and efficiency standards. read more

If I could give a 0 rating I would. EXTREMELY RUDE DISTRICT MANAGER SARAH and an employee named Laura who it depends what day of the week you go whether she'll be rude to you or not. Worst customer service I've EVER had. read more

Poor service and poor food I literally drove there after fasting all day asked for a hamburger which was a double burger with bacon and cheese and I'd literally get down the road a mile and a half away and look in my bag and all I have is a chicken sandwich with some bacon bits or some thing on it or some onion bits on it and so I called to speak with the young man that got my order wrong and believe it or not unemployed just literally hung up on me as if my business doesn't matter don't go back IserCertainly will not be going back read more

This Wendy's is amazing!!! I have been to many! They do not generate the credit that they deserve! Always nice, even with large orders They even get them one hundred percent correct Even with my family's huge orders One of the managers, Laura, works as hard as can be and yet still smiles and radiates positivity! Thank you Laura and Wendy's! read more

Ordered a meal and chili. Meal was ok and chili was not as good as in past years. Chili at one time was my favorite. No beans in chili and looked like large chunks of hamburger patty was throw into broth with onions. Won't be eating there again. read more

Yesterday I ate at Wendys, the price was much cheaper than McDonald's by almost half, however... my freshly made cheeseburger was awful, the piece of lettuce had the core in it, the cheese was on the bun so it wasn't melted, the patty was burned looking it was so dark and thin, the bun looked actually old, so I basically ate a cold patty and bun. But the fries were much better than all of the other fast food places and my iced vanilla coffee was much smaller and more expensive than McDonald's but tasted about the same I overheard the man sitting by me explaining how bad the cup of chili was. I'll stick to their salads.. read more

Amazing experience hands down. Prompt service and my food was warm, yummy, and the fries were crunchy, thank you Christina

We mistakingly ordered the wrong fries and they were so understanding! They gave us a new order of fries for free and were so kind! Overall the place was really tidy and cute! read more

staff is very friendly and helpful. my order is always wrong when i come here. i was missing the patty to my burger, called the store and they would not refund me. they told me i had most of my order and to just come back and get the new burger. last night i stopped for a salad and they forgot the cheese. i'm not even going to waste my time calling or emailing because corporate won't even get back to me. i won't be eating at wendy's anymore read more

I am really sorry to do this because I am not a negative review leaver, but I cannot handle this anymore. I am going to lose my sanity. I have lived in Salem for SIX YEARS and in that time period this Wendy's has NEVER, EVER, NOT EVEN ONCE gotten my order right. NOT. EVEN. ONCE. What is so difficult about the concept of a hamburger?? Every single time it has cheese on it. Every time. I ask for a hamburger. I clarify that a hamburger means no cheese. It's just a burger, with no cheese. Just a hamburger. Do you understand? No, Wendy's does not understand. And even if you decide to play it safe by NOT ordering a hamburger, they will find some other way to mess it up. For example, last time I just ordered nuggets and fries and they got their vengeance on me by giving me fries that had been salted probably 4-5 times. I couldn't even feel my tongue after eating one of those fries. I had to go into detox and not consume any salt at all for the next three days just to recover from those fries. So today I decide to hedge my bets and order both a burger and nuggets, figuring at least one of them would be edible and if I lucked out I'd have lunch for tomorrow. Ha ha HA. The hamburger had cheese on it and the nuggets were spicy instead of regular. I just give up. The thing I don't understand is that it's been six years and we're talking fast food here--they can't still have the same staff. What do they do, train their new people to deliberately mess orders up? I have never had a problem at any other Wendy's. The one on Lancaster is fine, the ones I've gone to in other towns have been fine. The Commercial Street Wendy's is obviously cursed. read more

I ordered a Pretzel Bun Gilled Chicken Sandwich. Got two bottom buns, some mayo, a tiny tomato and tiny fried chicken and a piece of lettuce! What is this?? Not even close to what I ordered. Asked for potato and chives instead of fries, got fries...asked for a large drink, got a small drink. Screw you. You ruined my dinner. Would give negative stars if I could.... read more

Wendy's - Pretzel Pub Grilled Chicken Sandwich? Not even close. - Burgers Near Me - Salem, Oregon

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The website says that they're open till 12am. When I tried to go through the drive threw at 9:45 tonight, all the lights were off on outside including drive through screen. Why post you're open till 12am if you're not!! Soooo stupid read more

why do you ask what sauce i want then not put it in then bag ! seriously all you need to do is hand out the food that i ordered and its the order you took !! morons everywhere read more

Went through the drive thru today and got a burger. Wanted to add pickles and the employee was pretty rude about it. and even went as far as to say he can't imagine why I would ruin a meal like that. pretty ridiculous customer service. first off I'm paying money for what I want and don't need some Wendy's guy judging my life decisions. And second everyone knows you wait for the customer to leave and then talk crap. Its called customer service! Rest of the people are very nice though. But still 2 star. Cause of Wendy's guy. read more

Avoid this place like the plague!! Went through drive-thru and the cashier was so rude ... got to the window was never greeted had 3 drinks and when i asked for a drink carrier she told me she didn't have time to get one. Then when i got the drinks there was no freaking ice in them. I asked if i could get ice i was told they ran out. How the hell does a fast food place run out of ice!!! I stayed away for a long time but it was wish i was not in a bin to get food from here. Cant figure out how this place is still open read more

Why o why do I even bother trying?? Real photo of ALL the bacon on my FULL size salad. Disgraceful!!! read more

Wendy's - bacon and a fork on a piece of paper - Burgers Near Me - Salem, Oregon

I'm gonna give this place a two star only because of the food, I've always enjoyed it. Also the girls that were working met us with a very high happy positive attitude. Full story picture is that we went through the drive-through and my husband and I cracked a couple jokes were shut down by some kid by the name of Isaiah and just made experience really rotten. Next time I'll just go to a different Wendy's. Looks like I'm not the only unhappy person also because it looks like there's nothing but one stars. Wendy's work on your employees Or switch your employees around from drive-through to taking orders inside either that or they can just clean the toilets out. That's what I do. read more

I used to brag about the natural cut sea salted fries... better than other fast food fries hands down. After today though, no more. I dont think they were even salted to be honest and soggy... they need to make up for such a drastic shock of a difference to make me consider going back... ;( If it wasn't a drive through order, I would have taken them back. read more

Shout out to Lilly who was working the counter alone on a very busy dinner rush and doing an excellent job!

went to this wendy's after work. paid with a credit card in the drive thru window. they did not return my credit card to me. i found it was missing when i got home. i called them with no answer(it was near closing time). drove back down to wendys to go inside but the doors were locked. went through the drive thru again. told them i think you have my card. they made me wait until i got to the window(they couldn't bring it out to me i guess). got to the window and she asked to see my drivers license. no free cookie for screwing up, no money off my order, nothing at all except for one i'm sorry. believe all the negative reviews on yelp for this wendys. read more

Don't go here if you want fast food! They are SLOWER than Burger King. 40 minute plus wait in line. Inside is just as bad.

I ordered and paid online. There was no "car-side to go" area - had to wait in the drive-thru line. When I reached the window, my order was not ready, and they asked me to pay again. They handed me the Frosties first, followed by some of my order. They told me the chicken sandwiches would take longer, and asked me to pull ahead to a waiting spot. Three cars left with their orders before someone brought another bag to the car. Unfortunately, it contained just two of five sandwiches. I had to go inside the building to get the others. Staff greeted me with, "Sir, the dining room is closed. You have to use the drive-thru", repeatedly. I explained that I had already been through the drive-thru, and just wanted the rest of my food. Without another word (or apology), the nearest employee promptly handed me a bag with my sandwiches. Meanwhile, my other food went cold and Frosties turned to soup. I arrived home to find that my "baked potato w/ sour cream and chives" had only chives, the lettuce was missing from all sandwiches, and the tomatoes were clearly not fresh. Fortunately for all involved, Wendy's won't miss my business, and I won't miss their service or food. read more

I've learned to hold a bare minimum set of expectations when going to a fast food place. It should be a good value and hot, reasonably clean, and not an inappropriately long wait. This Wendy's, which is inexplicably and chronically slammed from 11-2 every day, meets one of these - it is reasonably fast. I always give a business several tries before I write a negative review. I've been to this location a few times, and today was an all-time low in a string of disappointing visits. I ordered 4 items off the value menu, since the normal menu is astronomically expensive for what it is (If I want to pay $6, I'll go to an actual diner and get a much better one). I had a rough idea of how much it should've been, and when it was around that I didn't think twice. My food came within about 45 seconds, but when the rushing lady literally threw my drink onto the counter, it tipped over and spewed root beer all over the counter and floor. None of the employees seemed interested in cleaning it up. My food got wet, but they just threw it in a new bag and held it out to me without so much as a curt apology. That's when I noticed there was a sandwich missing. I checked my receipt and found out the cashier hadn't included it and charged me for a larger drink. I decided I didn't want to deal with fixing it, so I left. Adding insult to injury, my lone burger was carelessly slapped together and lukewarm. The only positive was my little Frosty. Then again, pulling a lever and filling a cup with soft-serve seems to be the maximum skill the employees can achieve here. Considering it seems to be such a chore to serve customers, I'll save them the trouble and never be back. read more

Wendy's - Note the obvious care and pride that went into making this. - Burgers Near Me - Salem, Oregon

The woman at the register was awesome. There was another employee later in the visit who walked right by my husband, waiting for a refill, who just passed him by and went outside to use her phone. Not much customer service from the one in the black shirt (if different colors mean different status). read more

Ugh. My stomach hurts thinking about this place. The 1/2 lb burgers aren't bad in a pinch, but Wendy's is famous for more than just them. They're also famous for their cold fries. The only way to better your chances of getting hot fries is (surprisingly) not go when they are busy (which should increase your odds considering that they have to make more more often) but rather ask for unsalted. That way they have to make fresh, unsalted ones for you. But even if the cold fries and not so great burgers deter you, then maybe this will: I ordered a salad once and much to my delight, found a dead fly hidden in the fold of a piece of romain. Now, I'm not sure if they cut and wash their own lettuce, but either way I was repulsed have not been back since. read more