Please do not support the racist personnel at this store. If you are a person of color making an exchange/return at this store without a receipt, you will be accused of having shoplifted the item.
Walmart return policy without a receipt states that a gift card can be issued, when a receipt is not provided by the patron of the store.
In addition, their policy states that a identification card must be presented, at the time of the return or exchange and no more than 3 exchanges are returns without a receipt can be done without a receipt in one year.
I appeared at the store at around 4:45 p.m. on Christmas Eve December 2020. I am a middle-aged disabled Hispanic female. I answered the store in a electronic cart for disabled people At no time did I possess an imminent threat upon any staff member at the store . I have been a loyal Patron at this location for over a year. I purchased items totaling over $100 this evening on Christmas Eve. Represented the only return items without a receipt which was the printer ink cartridge valued at an amount of $39.
After the store manager Paul stated said he speculated theft because I had no receipt, he further humiliated me by issuing me a gift receipt for $24 instead of what the printer ink was valued at $39.00. If they suspected theft, why did they issue me a partial refund then?
When I inquired to personnel why I was refunded incorrectly a woman who was visibly intoxicated and very volatile began to scream at me in front of customers and the man that I leave the store, and threatened to have me arrested. Her name is Ms. Jessica Milarakis (loss prevention team) Following her request, I promptly left the store. As I drove an electric cart through the parking lot , suddenly I was ambushed by a police officer and one backup officer. I WAS SITTING IN AN ELECTRIC CART WITH MY CHILD IN MY ARMS POSING NO THREAT TO THE OFFICER.
I cooperated with an unlawful interrogation. There was no reason to be interrogated since I complied with the request to leave the store. But I was still detained for questioning in a parking lot on Christmas Eve.
Consequently, my daughter and I missed a Christmas event that night, they ruined our evening and my 6 year old daughter was traumatized as she thought I was going to jail!!!
There were no trespassing charges against me even though deputies interrogated me in the parking lot for 35 minutes plus. There were no criminal charges pressed because I COMMITTED NO CRIME.
I was asked to never return to Walmart again or they would file trespassing charges. No criminal charges pressed, but I was treated like a criminal. If anyone is reading this review please post if you have done a return without a receipt and how you were treated.
What transpired at this store is apalling, dispicable and shameful. They did this to me on Christmas Eve. I missed taking my five-year-old daughter to an important Christmas Eve event because I was detained by deputies when I committed no crime. I was released from their discriminatory interrogation.
After the holiday, I promptly contacted the corporation who connected me with their marketing director Mr. Casey Childers. He alleged that the trespass order was issued to me as a result of misconduct on my behalf ( behaving in an abusive manner toward Walmart personnel) I disputed the validity of the allegation and I requested a formal investigation including careful review of security footage. Security footage was reviewed and revealed No misconduct on my behalf.
The trespass order was revoked. With letter in hand as proof, I am now able to restore my loyal patronage to Walmart stores. Those crooked team members tried to steal my joy and steal my livelihood. I have been a loyal patron of Walmart stores for decades. I need that store, I shop there all the time for essentials. Had the trespass order not been lifted, I would have been unable to step foot in ANY Walmart store ever again!
If you are reading this, please do not be afraid to stand up for yourself. I would also like to know what your experience with this Walmart store in San Tan Valley Arizona is. Please share your comments on yelp. Thank You. read more