I have worked in customer service for so long & I understand the hardships that come with working in that type of setting. However. MULTIPLE times I have come and have pressed a button to wait for the longest time. Today I had enough. I had already been waiting for 10ish minutes and pressed the button several times. My dad called me and so I was able to see what time it was. It took 32 minutes for someone to come and help me. After I had flagged down several people for them all to tell me someone else was coming. I finally had enough and went up to someone and wouldn't leave them alone until I got help. I honestly could not believe how long it took and how unhelpful everyone was. I'm pretty understanding but It was ridiculous & their service has always been this way. read more

I almost never go to this store because of the poor customer service and dirty store so I have been ordering from Walmart.com. for delivery because when you try to pick up in store there is either a line that takes 1/2 hr or more or no employee at the pick up counter! When you do get the front of the line the employee is unable to find the item for 10 minutes or more! I just had an order that should have be received tomorrow now says it will not be received for 8 days instead of 3. The customer service person at Walmart.com said that since I did not order by 2pm that instead of the order going in the next day that it will take 8 days! She was incapable off understanding that the order should have been placed the next day for delivery 2 days from then! She refused to get a supervisor on the line! This entire company does not deserve anyone's business! read more

Was told this store does not do exchanges!!!! I would give no stars if I could. If you don't do exchanges then update your POLICY. The worst customer service ever. read more

Walmart - Department Stores Near Me - Mountain View, California

Do you like waiting more than 30minutes to get help? Like talking to rude associates? Then this is the Walmart for you! Wanted to get some liquor and went to get someone to call for an associate didnt come then 15 minutes passed by went back and forth to get someone to open for liquor, no luck. read more

I'm gonna preface this review by asking any district manager to call me as I do want to escalate this and have the appropriate actions taken. I came here to pick up an order, and the team lead Rocio had the most unprofessional demeanor, she was acting absolutely miserable and when I asked for her name tag she asked if I knew how to read. When she asked me to open my trunk I told her she could put both orders in the back, separated by each seat as they weren't big orders and they're easier to grab on the go when you stop to deliver. She let me know it was against company policy and I told her that it was the first time I was hearing about it, considering (I have proof) of countless orders that the employees there have loaded into my backseat with no word of this policy, so I told her exactly that and the other employee that was listening, chimed in and began to swear at me. I did not feel safe and the way this was handled was absolutely unprofessional and I will be in contact with all the people to make sure this is escalated as need be. They're actually upset that I had called them out the day before to actually check the orders they're just putting into my car, half of the times they don't have labels to scan OR bags, they literally threw 3 arm and hammer baking sodas into my back seat 2 days ago without bags and one was open. If you're gonna carry a personal vendetta against me because I ask you to do your job that's totally fine because I am also a customer and would like to make sure I'm getting everything I've paid for, that's their job. read more

This Walmart is poorly managed. The past few times we've shopped here in the evening, they've closed all of the self check lines and only had two cashiers open, so you end up spending at least 30 minutes in line. There are also large piles of junk everywhere... it's difficult to get your cart around all of the piled up inventory in the middle of the rows. Don't go unless you absolutely have to. There is a much nicer Walmart in Sunnyvale; it specializes in groceries but is very well managed so you don't end up wasting lots of time in line and getting stressed out about getting your cart around all of the piles of junk. read more

This is rather a very old Walmart. I am guessing it's probably been around much since like the 1980s. This Walmart is what I would describe as a very comprehensive one because everything you need is here. You can pretty much get whatever you need here. It's pretty average. Grab what you need and just go on you way. I like how they have a very nice garden section where you can get anything your backyard needs. The Garden Center is not as well stocked as the one in Gilroy but you can pretty much get the essentials. For the kids they have some good toys that are at very reasonable prices. For everyone else, you get a lot of interesting necessities at a very low price. This particular store seems to be a huge hit among locals too. A lot of people buy things then get back on the bus. For the checkout process it's very quick and easy. There are always express lanes and self checkouts available. read more

I like that walmart is cheap and stuff. It is cheaper than a lot of other stores. However, some of the workers here aren't that helpful when you ask them something. You might as them where is something, and they would either tell you the wrong place or not know. For me personally, when I go to a store I just walk around everywhere, I barely ask for help unless it is something I really have to ask for help. Therefore, when they give me wrong direction or something, I will just ask another worker or just keep walking around unless I am in a rush. It wasn't a big deal breaker for me I guess. Other than that, everything was good, and the cashier that we got was pretty nice to us too. read more

Check your receipts on prices. I purchased blue berries and strawberries that were a dollar more per package than advertised on the shelf. Seedy business practices going on here. read more

I just wanted to say thank you all for posting these reviews. Now I won't waste my Saturday morning going to this store. I'll drive further for better customer service. It seems poor customer service is rampant at WalMart but why go to the worst store? Thanks for saving my gas people. The management obviously needs to wake up. read more

This is the first Walmart I ever went to. I was horrified at first. But actually if you learn how to shop it, is not as terrible as it first seems. As Amy C. said, the employee quality can be low. I recently tried to buy a replacement phone and activate it here and it was a total hassle and took three trips and two returns and a trip to the Retail Phone Service Store in Palo Alto. It would have been better if the guy Zachary who does phone activations was respectful and knew how to communicate. It would have saved me one of the extra trips. Some employees here are acceptable or good, but overall Walmart services appear to be very unreliable. In the 40 minutes I had to wait around for Zachary (no set hours, no one could say when his hours are, he is phone activation person) to return to tell me what he could have told me the previous visit. As I waited, I saw anyone without a straight purchase was disappointed: three because they couldn't get photo services (person is not here today, or now), the one because a galaxy tablet wasn't in stock, and the phone rang off the hook for the full forty minutes and no one answered it. The employee made excuses, lots of excuses and told customers to "TRY" tomorrow morning with no guarantees anyone would be in photo. The lady in customer service even lied to me and told me the phone was not working (since I didn't have a working phone, I had their phone activation guy's cell number but I couldn't call him, Zachary to come off of break to help a customer.. ME, I don't work here btw.. :) Eventually a Manager let me use the phone to call Zachary to come back to do his job. Apparently he couldn't help me activate the phone, I had to go to the retail store to activate. That's fine but he tried to upsell me the day before so he could make commission on phone activation, why couldn't he have told me that the day before and saved me a day and a trip. He had very poor attitude in dealing with customers. I never want to return to Walmart again after this experience. I did save $50 on the phone purchase from the Retail Phone Service Store, but the hassle was not really worth it. They do have a low price on Mobile 1 Motor oil, I noticed as I went to the restroom. $25 for the gallon size. Walmart, a bargain store with low prices, however you cannot expect too much. read more

If you want to shop for the best price go to Walmart. And they also have different varieties of products. Like the saying goes you get what you pay for. read more

I came in for some emergency jumper cables and I was not assisted one BIT. I pressed the button for assistance, no response. I reached out to an associate for help, she said she would get me some help. 20 minutes go by and no help!!!! I saw other employees just walking around, gossiping while they gave me the cold shoulder. Do not go here if you need something done quick!!! read more

Where do I start. Half of the store is empty, all the staff is lazy as fuck. I asked one employee to see if they have a large and if they can help me find one in the back. They answer no I don't want to. What the hell???? Then why are you working???? I hope the Walmart corporation can solve this issue because this is unacceptable. Every single of the employee needs to be properly train. read more

Walmart employee door checker ( Latin worker in Stanford Shirt no Walmart merch) told me not to come back to store because i called him out on checking my receipt because he claims i came from the back of the store which is just him being stereotypical of me just because i was black and he said he seen me come from the back which i didn't . Came straight from checkout area. Not professional and as i was pulling away i see him just outside looking around and not checking a single person else except me . DISCRIMINATION read more

Honestly worst Walmart I've been to ! They don't seem to know how to help . I was waiting for someone for 25 min and when I would ask for help they said they couldn't or they didn't know how to. I was asking for someone to open a gate for me to get a tool. Seems like none of the workers can help you. When I asked for a manager it took them another 10 min so I ended up leaving ! read more

Walmart's employees are not very helpful and friendly. I feel bad for them. The store is unkempt.

When I went there in late April, they mostly had what I needed that day except that when it came to getting earplugs, the first associate I asked didn't know where it was and said maybe it was in the hardware section. The second associate I asked told me it was in electronics. When I pressed further, they admitted they didn't know what earplugs were and thought that maybe I meant earbuds. But they allowed me to type it into their search page, and it told me the correct location was in the hygiene section. When I went there, I found that it was in a glass case, so I pressed the button. After several minutes of waiting, I looked for another associate to see if they could open it but they couldn't and left. After a few more minutes of waiting, I gave up and just left. read more

Walmart Service basically means no service. But food and drinks are all cheap. You can't kill two birds with one stone right.

Probably the crappiest Wal-Mart I've ever shopped at. Then again...it IS Wal-Mart so how glamorous could you feel at one? I'm not a fan of: -The layout of this Wal-Mart -The construction that's going on inside the front of the store -The non-helpful employees -All the open registers, however lines still move pretty slow With all that pointed out, I'm still glad there's a Wal-Mart in close proximity to fancy cities like Palo Alto and Los Altos. read more

I went to Walmart because I needed some boxes to pack with, because I'm moving. They sell moving boxes. When I arrived I noticed that they had just gotten a truck in of merchandise. So i asked an employee if I could possibly get some boxes from the unpacked merch. He not only said I could, but also helped me break down the boxes and find exactly what I needed. It was so greatly appreciated. Moving is so expensive and every bit helps that I can save. I will continue being a loyal Walmart shopper. Great customer service!! read more

Terrible customer service/ management. Arrived at 7:45 for an item I ordered online. Pickup is scheduled to end at 8pm. Staff said no one was on site with a key and last pickup person left at 7:30. Store closes at 11:00pm and no one available to assist. Total joke. read more

Have you seen the website "People of Walmart"? If not, drop what you're doing and go check it out. You'll have a good laugh. I'll admit, the main reason I will set foot in this place is to see some real live people of Walmart. Sadly my hopes are always dashed, as the people I've come across here are dressed relatively normally. More or less. Sure, Walmart has some low, low prices. But you know what else is low? Employee wages. Cheerfulness. Customer service. Heck, there's a long Wikipedia page dedicated solely to Criticism of Walmart. Is getting a can of beans for 50 cents really worth fighting one's way through crowded aisles blocked by people standing as obtrusively as possible? Or having to maneuver around cars in the parking lot that are waiting 3 minutes for another car to leave, while there are plenty of spots 50 feet away? And finally to add insult to injury, when I'm trying to leave the store with the goods I've paid for and are now legally my property, Marker Guy at the exit demands to see my receipt like I'm a common criminal, in a misguided attempt towards "loss prevention". Which by the way is their right to ask, and your right to refuse. But how many of us enjoy making a scene? Yeah... no thanks. I'll stick with Target. read more

The worst Walmart i have ever been too. Everything is completely unorganized and the employees are less than helpful. We ended up using the new checkout method that is in-between the self check out and regular registers.. the biggest mistake ever. This is essentially a regular check out line where an employee rings you up but instead of an actual register it's a self checkout stand, it's the STUPIDEST idea ever. The employee who helped us was terrible. He kept inspecting every little item and then threw in onto a counter top, didn't help bag or make it easy for us to bag the items. While my husband was bagging, the employee asked how many bags he had used and my husband said give me a minute and I'll let you know. This guy really said "I'll be here until 11:59 so you should hurry up." I'm not sure if this was a joke but it was only 4 pm? Then to top it all off, he checked my ID for buying a movie. I haven't had this happen since BlockBuster. This never happens in a regular or self checkout line so why should I now? I hate this place vehemently. read more

Just wow. This Walmart can't figure out where it wants to stock its things and basically you can never find anything where you'd expect it to be. The water is not next to the juice, the bagels are not next to the bread, there's a separate section for cereal, but there's more breakfast stuff where the real loaves of bread are. Why, why?? This store is pretty inefficient, the parking lot is terrible, and most people working here don't seem to care much about anything else. I definitely would recommend Target instead, however you can pretty much never beat Walmart prices, especially when you're getting a 30 pack of Nat Light for $14.89. read more

If you're looking for some good fresh vegetables this location will not have it. Walmart has everything you need, but unfortunately the fruit and vegetables are just not good enough. This specific Walmart can get pretty crowded better to go on weekdays because on the weekends, it's so packed it's just a nightmare. read more

OMFG. I am so traumatized by my Walmart experience today that I will now shop online FOREVER. We were almost killed in the parking lot by hot-tempered uninsured motorists, blasting through the walkways. I was wearing my shorts and flip flops to "blend in" with the Walmart enviroment and guess what. I was still overdressed. What a sight . . . rude people, pushing their shopping carts into your calves, screaming and dangling drooling children (can I have my tubes tied) with their oblivious teenage mothers, the memorable smell of Bengay, stale popcorn, and cumin. Wow. An experience indeed. Why were we here? Uh, not sure. We support big corporations and we don't like unions? No. We wanted to save a buck or two and we ended up losing our sanity. I thought the Milpitas one was bad. This one takes the cake. read more

Oy Walmart. Why is everything you sell so cheap but shopping at you such an awful experience? This Walmart is pretty darn gross. It is super outdated, the staff is less than friendly and the parking lot is a nightmare. I come here only when I absolutely have to since they do carry some items that other places don't and their prices are pretty great, but that's really the only draw. read more

The Dude had an issue returning an item here, but was resolved quickly and fairly. Also was able to get all the ingredients for my White Russian cocktails. read more

I get that this isn't the most pleasant experience for most, but I actually enjoy it. I used to think visiting Walmart and Target was beneath me and now that I'm old and crusty, I look forward to visiting these fine establishments. Parking lot experience is about as fun and exciting as a visit to the dentist. It's a real shit show out there, no way around it. Once you enter the front doors, it's like a paradise of mediocrity at just the right price. The bright white lights pelt your face, the sounds of kids screaming, nearly broken shopping carts rolling and checkout scanners scanning puts your sound system on high alert. The place was a mess when we walked in and I assume that's the norm here. I am sure there are arguments for and against Walmart as a brand. I love it. I mean, Safeway sells my fave hot sauce for $7 bottle, my favorite almond butter for $14 a jar. I can find both of those here for $3 and $8 respectively. It's impressive indeed and I absolutely love it! I've grown closer and closer to the bargain basement shopper in recent years and this is the spot that enhances that mindset. read more

There are a few nice and helpful employees but the majority of the employees are rude. A few examples: 1. My first time at this location I was checking the candys and snacks at the checkout for a specific snack and this lady employee loudly instructs me to go to a checkout line. I nicely let her know I'm not ready. She continues to repeat herself for me to go to that checkout several more time despite me keeping telling her that I'm not ready but thank you. Eventually she is yelling at me from about 4-5 lanes away and I didn't want to be rude but I had to yell back that I was still shopping and I will go to a check out when I am ready to please stop yelling at me. 2. I was shopping late night with my cousin and fiancé and the employees were pulling new stock out on pallets. One employee told us to move. I was trying to move but had a cart someone left in the middle of the isle in front of me. So I started moving it to the side so I could move out of the way. He cery rudely told me to keep moving and move my cart. I had to turn around and ask him where he would like me to put the cart because it was not mine in order to get him to change his attitude. 3. Just today. My fiancé and I were shopping and one of the employees comes through an isle with a large cart to restock. It was a large isle that he could have fit by, especially since I was already to the side. But he rudely says excuse me and grabs the end of my cart and pushes it away into the shelves of shoes. In general if you ask for help from an employee the seem like it's bothersome that they have to go out of their way except for a few. And if you are even in the way of what thwy are trying to do they will literally cut you off or push your stuff out of the way. On a positive note, the staff in the vission center are pleasant and the employees at the exit checking the receipts and some of the ones at the self checkout are nice. read more

If I can rate this store with not even 1/8th of a star, I would, but due to the limitations of how Yelp is setup, 1 star doesn't even deserve justice- Now to my experience last night with this store. I was shopping here last night along with my 3 children and we got caught in one of those long-ass lines to the check-out counter. Having been waiting for almost 25 minutes, I made it to the 2nd in line position when suddenly another check-out stand opens-up next door and I am being called out by an elderly woman employee to come to her line. As soon as my kids and I almost finish unloading our items onto the conveyor belt, this lady starts panicking and screaming out, "I can't log-in, I can't log-in", runs around the store like a chicken with its head cut-off. She then tells me to jump back into my old line. Being embarrassed already at that point, I refused to do that; You think it would be easy to do that? No apology, not even one from the African American floor manager who this employee ran to, was standing there like a log, pretending that nothing happened- well a big FU to you bastard! Who even gave you a job in the first place? If I had to power, I'd take that job away from you and reassign it to the mannequin standing in the Men's department. I ended-up getting back in line and waiting an additional 20 minutes after this whole ordeal. I was fuming mad. A simple apology would have sufficed, instead of the employee making a scene. I am an educated person, and you don't even have to be educated to apologize, just have common sense that's all. This is what I normally do to avoid shit like this, with the exception of what happened last night because I had to visit the store out of necessity: The best time to come here is early in the morning; I walk in, get my shit, pay at the garden center check out line, and get the hell out. There is something definitely wrong with the process here and it all starts with the Manager of the store. It's unfortunate how Mountain View, being a classy city, would allow a shitty Walmart to even exist with the stupid people that work here. And they are very partial to the elderly working here as well. All you get are pissed off customers and a high rate of inefficiency. I say we raze down the building and start over again. read more

Returned an item and Walmart has acknowledged the return for $63.63. They have promised a refund for 3 months and still nothing. WALMART THIEVES read more

I actually drive out of my way to shop here. Of course the prices can't be beat, and the selection is great. I love their funky stretchy bell bottoms. Most annoying is waiting for someone to unlock the cases for buying eye drops or facial cleaner. I love the self checkout so I don't have to deal with lines. I really like this store. read more

I'm lost in the city of Mountain View and I just needed a cup of coffee or something equivalent to wake me up in the afternoon. At this point, I'll settle for anything .i.e. Starbucks. But I drove by El Camino Real and this shopping center called the San Antonio Shopping Center. There has got to be a coffee shop here in this shopping complex. Instead I ran into corporate-evil Wal-Mart. I just can't go in there, because of the worldwide attention of the company treated there employees like crap. But there is a Rock-Star Energy drink machine for $2.00. I did buy a can of that popular energy drink and indeed I: "Party like a Rock-Star, Party like a Rock-Star!" After I reenergized myself, I did walk inside the big store. And I saw many of the items are dirt cheap. No wonder the leading worldwide retail giant treats the cashiers and the associates like shit, because Wal-Mart pay these workers below-minimum wage and hire people with zero retail experience. I did witness some of the workers are busting their ass off and still get bare-minimum paycheck. Seeing these hard-working people getting abused by Wal-Mart management is a dreadful site. That energy-drink was all I bought. Even though the items are cheaper than most places, I still refuse to shop @ Wal-Mart. No thank you. read more

Ordered 18 items pick up, found out they only put 6 in my trunk. I tried thousand times to call them and nobody picked up the call. Finally, got one person picked up and was told I can't do anything except going back to the store. They take no responsibility over their false. Bad store ever read more

The store manager Mark refused to allow a return of a $10 cooler that was purchased 1 day prior. And kicked me out of the store when asked for an explanation of why. Mark said the cooler was "used". I don't expect much from Walmart but the way we were treated by the store manager over a $10 cooler return was just absurd. Meanwhile, someone next to us returned a used bike without any issue. His whole attitude was aggressive and intimidating. This was the worst experience. read more

See all

This review is for a guy named Manny working at return department. I went here to return a trolling motor. He asked me why I'm returning it. I told him I need a stronger trolling motor. He then make a statement "oh you wanted something stronger" then he said just joking. He was so unprofessional and inappropriate. As I was standing in line there was 4 persons in front of me. I watched it the whole time. He talks and treated everybody differently. Then the guy who sat at the Entrance when I came in he didn't greet me or anything but he greeted a lady who has big boob showing. I'm not too impressed of the employees working at this Walmart. read more

Dont do it. Just not worth it. Turn back now, you have been warned. No really just keep driving right on by unless you wish to hate everyone and everything about life. Update: Got sucked in again, but this time by "site to store" "free" shiping. It is only "free if you have no value for your time. Literally 15 people deep in line and it is not moving. 30 minutes down and cant see this taking and less than an hour IF it actually starts to move. Why didn't I take my own advice? read more

Walmart - Get ready to wait and then waiteven longer. I didn't save anything, shoulda paid the extra $10 on Amazon. Time suck. - Department Stores Near Me - Mountain View, California

Service here is ok. They can do a bit better than that in my opinion . I came here a couple of times and left with a mixed feelings regarding the service. read more