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    Ross Dress for Less

    2.1 (49 reviews)
    Open 10:00 am - 10:00 pm
    Updated over 3 months ago

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    DON'T GO TO THIS HORRIBLE STORE

    On Saturday March 1st, 2025. My sister got off of work and she needed to go and buy more pants for work. She decided to go to the Ross in Mountain View 230pm. She was looking around the store and found 3 pair of jean pant that she wanted to try on. She decided to go to the fitting room to try the pants on. She had a total of 3 pants. There was 2 jean pants and one black pair of pants. There was a women standing in front of my sister who had some clothes that she wanted to try on. My sister went into the fitting room and tried on all the pants and she comes out and the employee who was a short Hispanic woman who was in her late 50 or early 60's wearing glasses, with light brown hair. When my sister came out of the dressing room she approached my sister and said to her "You had 4 pair of pants." My sister said "No I didn't I only had 3 pair of pants." The employee accused my sister of stealing pants. The Ross employee starting patting my sister down touching her legs, going into her pants pulling her night pants that my sister wears underneath her sweats because she's always cold. My sister was highly upset. She kept telling the lady that she did not have 4 pair or pants she only had 3. The disrespectful employee snatched my sister's pants out of her hands and throw them into a basket. My sister was getting really loud with her and my sister said in a loud tone "What is your problem? I need to speak to your manager now. I said I need to speak with your manager right now." The women just walked away from my sister and she would not listen to her when she told her that she did not have 4 pair of pants she only had 3. My sister proceeded to the front of the store and asked to speak with a manager. She tried to tell the manager Tanya who is a Hispanic women who's heavy set, her English is that good simply ignored my sister. She clearly did not care about what transpired with my sister. My sister called me and told me everything that happened and I drove down to Mountain View and went to the fitting room to speak to the women that touched and disrespected my sister. She refused to come out and apologize to my sister. I went back to the front of the store and I asked to speak with the manager and she was helping customers instead of getting another employee so she can see exactly what happened to my sister. I finally got her attention, and I told her if she did not go get the employee so she can explain what transpired I was going to call the police, and we were going to file a complaint and file charges against the employee. Tanya the Hispanic women said that she was going to go to the back and speak with the employee. My sister and I were waiting for more than 20 minutes for the manager to come back to the front. I decided to call the store and ask for the manager and she picked up the call. She said she will be with back in the front in a minute. She finally came out and apologized. She said that she reviewed the camera and said she's going to call the police. I said good! Okay what did she say and why isn't she up here apologizing to my sister? She said she spoke with the employee and she said it was a misunderstanding. There was 2 people that went into the dressing room and the other women said that she had 4 items to try on and got confused. I said "That is no excuse for her to touch my sister and snatch the clothes out of her hands like she did." Tanya said she's going to call the police and let them handle it. My sister and I was waiting more than 20 minutes for the cops to come and guess what they never came. The manager Tanya came up to my sister and said " Oh wow they're taking such a long time they should've been here by now." So I started thinking that she never contacted the police. I decided to call the Mountain View police department and I told the officer exactly what happened this was at 3:31pm. I asked the officer did the manager of Ross contacted them. She said "No we did not receive a phone call to come out to that location." The manager never called the police. The manager is a liar and I have no respect for her. There was 2 officers that showed up. One was a African American male and the other was a Hispanic female officer. We gave our details to the officer and the female officer went inside of the store to speak to the manager and the employee. She returned 10 minutes later and said that she reviewed the footage and couldn't see what happened. She also said that the Fitting Room employee asked permission from my sister to search her body. This employee lied. My sister NEVER GAVE HER PERMISSION to search or touch any parts of her body. If she gave her permission to do anything like that she wouldn't have called me and got really upset. I will never go back to this store. This store has nothing but a racist manager and racist employees who discriminates against African American people with dreads. Don't shop here! The manager does not care about the customers.

    Be careful in the Mountain View Ross! As you can see there are thieves. The security pins were on the floor, anyone can step on them and really injure themselves. I have children, seriously, what is going on in this store. I nearly slipped bc the women's underwear are always on the floor. Random carts floating in the aisles and suitcases not on the shelves. Honestly, I don't know what happened to this store. It's gone down hill in recent years. The store is just messy, and the experience is not the best. They never have enough cashiers. This store needs a face lift.

    Messy
    Sophia W.

    the Mountain View Ross store is Always trashed stuff be everywhere very unorganized and the store manager Gwen is so rude I Had Interactions with her and she doesn't know how to talk to customers..so if Yu go to this Ross be prepared for a bad experience

    At least 20 people in line
    Joann R.

    By far the worst Ross in the state of California, and that's coming from me visiting over 12 different Rosses just in the state of California so far and counting. Small little store, was perusing through the store and when I was finally ready to go pay, it was about 3:13pm on March 22. I was standing in line, behind 5 other customers (not together). Behind me there were about 3 other guests. At the time, there were only one register open, cashier's name was Nancy. The customers she was ringing up at the time had quite a bit of things. I get it, it's a small store so staffing is slim. As Nancy was still working on ringing up her current customer, the line started getting longer and longer. It got to a point there was at least 20 different parties waiting in line to cash out. I thought it was odd. Even the Lost Prevention person was confused. He did mention someone was on a lunch break. Another worker walk through one of the open registers and asked Nancy "should I open another register?" That alone, I thought that was a stupid question to ask when you have a lot people in line waiting to cash out as the line continued to get longer. Nancy replied, "go drop all those things off first in your hands and then come back and open up a register". I'm thinking, why not just drop it off behind the counter and start assisting customers to shorten the line down. Shake my head. Meanwhile, line is still getting longer. By the time it got to us to get rung up, 20 minutes later, we get to Nancy. She says "thank you for waiting" and starts ringing up our stuff. She scans 2 items and and looks over at her phone as she received a text. She says "I'm sorry, my manager is texting me, I'll be right back." I responded, "does your manager not see there's a long line of people trying to pay for their items?" Nancy proceeds "I'm sorry, I'll be right back". So we're basically waiting in line until she comes back. Meanwhile, the other register is going through people. We look at the other cashier with confusion as she rings up about 4 different customers that were behind us. We asked, "uh, can we get rung up next? Nancy needed to meet the manager and didn't bother to finish up with us first." The cashier looked confused as if she thought we were tryna cut the line when we were clearly in line before the people behind us and Nancy put us at a halt, while people behind us were going past us through the new register. A few more guests pass by, the cashier then tells the people in line, "I will ring this couple up as they were waiting before you, thank you for waiting" The newer cashier (sorry didn't catch her name) then says "I'm sorry for the wait, did you find everything you were looking for?" I wanted to say "yeah, where's the idiot manager who thought it was a great idea to take out one and the only cashier to the back while in the middle of the long line of people trying to pay" but I didn't, hence why we're here now. By the time we were done paying, Nancy still had not shown back to the register and I witnessed several customers walking out leaving their items in line on the shelves not wanting to wait any longer. It was the worst experience of my life in a retail store. Never going back there ever again.

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    11 months ago

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    2 years ago

    The workers there are rude, they don't honor the price the tag says, and not a great selection.

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    2 years ago

    Old Hispanic lady with short hair at the register has a stanky attitude. Very rude and condescending.

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    Page 1 of 2

    Ask the Community - Ross Dress for Less

    Review Highlights - Ross Dress for Less

    Cons: 1.) The size of the store seems smaller than the old location.

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    Therapy Stores

    4.4(536 reviews)
    2.0 mi
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    This is an interesting store located on Castro street , Mountain View…read more It is called " Therapy Stores " because it carries so many cute items that would made you smile I love the painted shells , mini ceramic vases and trays . Some handmade dolls and animals: men and women mini felt dolls , stuffed animals that are so cute ! There are earrings , hair clips , leather handbags , wallets , pens , umbrellas with colorful duck heads , etc You would definitely find one that will make you smile !

    This was a fun store to peruse through in downtown Mountain View. It's surprisingly a NorCal only…read morefranchise of small stores selling gifts, accessories, and other small knick knacks. It's probably the best bet to get a gift that is cute and unique but you want it to lean more towards being western and not too kawaii and anime. Think of gifting a punny keychain or cute Jellycat versus a Chiikawa plushie or anime acrylic if that makes sense. Meaning that it's probably easier and maybe more acceptable to get a slightly more normie a gift here than it is elsewhere. As you can see, I'm learning what it's like to touch grass and re-integrate into human society. There's a good number of plushies, Jellycat and unique ones like a pink fairy armadillo mole one, tote bags and socks, nice range of jewelry, lots of California themed goods if you're looking for souvenirs that aren't mega generic, and they have a lot of other items as well. As with the quality and high regard some of these items have (Jellycats are NOT cheap), it can be a bit pricier, so make sure that you shop around and check prices elsewhere and that you actually truly care about the person you're getting stuff for and it's not a forced obligation one (family member you're ugh with or coworker Secret Santa that you barely know). Maybe a couple cute things I had my eye on, but it wasn't really for me (speaks volumes about me), but I can see how a store like this works in a pinch if you're gift shopping.

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    I've been shopping at Bombshell Boutique for about 15 years and always make a point to stop in when…read moreI'm in Downtown Campbell. I love that it offers a true boutique shopping experience without the boutique price tag, and I can usually count on finding something I love. Unfortunately, my experience today (3/18) fell short of what I've come to expect over the years. When I walked in, I wasn't greeted, which is something I've always appreciated in the past--it really sets a welcoming tone. Jocelyn eventually helped me into a dressing room, but along the way there were several missed opportunities for basic customer service. I was browsing with my arms full, and at no point was I offered help holding items or starting a fitting room, which would have made shopping easier. When I was ready to try things on, I was asked to sort and count my items due to the 6-garment limit. I completely understand and respect that policy as a way to manage inventory in a small business. However, during that process, a few items fell behind the counter and weren't addressed at the time. Once in the dressing room, there was no check-in to see how things were fitting or if I needed different sizes or colors--something I've consistently experienced and appreciated during past visits. I did ask to swap out items, and Jocelyn was helpful and pleasant in doing so. At checkout, the items that had fallen behind the counter were brought up again, and I was asked if I wanted to try them on. Since I was already dressed, I declined, but it would have been helpful if those had been handled earlier. There was only one other customer in the store, who had already checked out by the time I was in the fitting room, so it didn't seem particularly busy. I've always associated Bombshell Boutique with attentive, thoughtful service--being greeted, having items held, and receiving support in the dressing room. That level of care makes a big difference and is part of why I've been a loyal customer for so long. This visit just felt a bit lackluster in comparison. I'll definitely be back, but I hope this was just an off day.

    I've been here a number of times, and I'm not too sure why I've never written a review but oops! I…read morehonestly love all their bright colors, textures, and styles at this particular boutique! They always have a great sales rack out in front and their prices aren't too extreme even though inflation has been ridiculous Some of the styles fit differently, so sometimes I need a small, and sometimes I need a large, but that doesn't really matter as long as it's cute, right? This particular day I got a great deal on some high waisted leggings, I take it they were from winter, but they were on the sales rack for $12!! The lady at the register was incredibly helpful and friendly and told me she also has to dress that match the leggings with the same leopard style print in black! I also love all of their Nikki crop top/bra style shirts? They are so incredibly comfortable. You can wear them as a bralette or as a shirt themselves, and not have to worry about anything showing! Hee I will definitely be back here again and again!

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    Bombshell Boutique - Love this little boutique!. Great deals and a sales rack! Hee.

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    Oz Boutique

    Oz Boutique

    4.1(8 reviews)
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    Having been in this boutique a number of times, I thought it was time that I give a…read morereview--especially since no one else has taken the time to do so. Oz Boutique is at the corner of Main and Third in downtown Los Altos. I really prefer shopping in this type of a clothing store over places like Macys or Nordstroms simply because I can find pieces in Oz that I will probably not see on 14 other women I know. Among the many brands the store carries from France and Italy, I the one that is very creative is Aventures des Toiles. I have a few blouses by this designer, and I always receive compliments on them. They are the articles of clothing that I can dress up or down and feel like a million dollars when I wear them. There are several stylish dresses, pants, sweaters, and accessories available at Oz. The only reason that I did not rate the boutique 5 stars is that there always seems to be a lack of sizes larger than 8-10. I am a 12, so hopefully either the buyer will order more 12's or I will time it better to visit the store. I am fan of Oz in any event!

    I can't say enough about the quality and professionalism of this boutique…read more Came here on a referral to buy my girlfriend something because she is a bit of a fashionista and I'm, well, I'm more of a jeans and t-shirt guy. Anyway, as soon as I walked in I was greeted by an extremely courteous and knowledgable employee. The best part was that she was less sales woman, and more my personal buyer/fashion expert! All I had to do was give her some info (I.e. Measurements, favorite designers, and a picture) and she was able to pick out clothes as though my gf was there with me! When I got home and surprised her, I could tell that her "thank you's" and overall excitement was 100% genuine. Especially when she questioned me 3 times on how I knew exactly what to get and wondered if I had taken a female friend to help! Haha Bottom line: this is THE boutique to visit if you're in town and want some high-end European fashion!! :)

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    Marshalls & HomeGoods - Peanuts cup

    Marshalls & HomeGoods

    3.4(133 reviews)
    3.0 mi
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    Been shopping this location for almost 20 years! Quality of the products goes up and down. Back in…read morethe day, like 10 years ago, they actually used to have a lot more designer shoe options. Like I'm talking really expensive designer at a fraction of the cost. I haven't seen designer shoes at this location for years now. It's unfortunate because that was one of my favorite aspects of shopping here. Now the only "designer" items, if you can call it that, they carry, are Kate Spade and Dooney and Bourke bags (which are hilariously kept locked in a glass case). I've seen the random higher end like Tiffany's keychain and Valentino sunglasses. But you're hard pressed to find any high-end designer items at this location. They do have a fabulous home section, though. Pillows and towels and decorative knickknacks at this location. And they actually do carry some great decorative furniture pieces too. I get some great deals on clothing for my six-year-old daughter. If she needs new clothes, this is my first stop before Target. I would say for the most part, the store is kept as organized as it can be considering how much product they have to put out in the space they have. The fitting rooms could be cleaner. There's always balls of dust on the floors in the fitting rooms. They could stand to run a vacuum through there every morning. I have always found the staff to be pleasant. The only annoying thing is when you are checking out they consistently ask if you want to get the Marshalls/TJ Maxx credit card. And they think they are enticing you with 10% off your purchase if you join. But if you actually do your homework, you'll see that the interest on their company's credit card is outrageous - making that 10% off irrelevant. Don't fall for it unless you plan on paying off your purchase immediately. Otherwise getting their credit card is kind of a trap.

    I had fun shopping in here today. I think, out of all the HomeGoods and Marshalls locations, in the…read moreSouth Bay, this particular location is the best one. They have a huge parking lot out front that is shared with other businesses in that strip mall. They also offer several handicap parking spots. Right when you walk in they had a clearance section where I found a Velvet Caviar phone accessories set for $16. That's quite a deal. Normally they are $99. I found a couple of cute St. Patrick's Day decorated plush cats. I got one for myself and one for my BFF. There selection of St. Patrick's Day, Valentine's Day and Easter decor and gifts is exceptional. They had a lovely selection of wrapping paper. I found a roll that had strawberries all over it. I had to get one of those. The checkout line was not bad. They had plenty of employees at the checkout which made the line move fast. Everything in the store is displayed so nice and is very organized. I definitely recommend shopping here.

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    Ross Dress for Less - womenscloth - Updated May 2026

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