Based on previous reviews, it looks like we're not the only one experiencing their poor customer service. I guess this is good since my wife wasn't being singled out in here, but it's a shame as this store has so much more potential. I realize it's hard to find good help (they didn't strike us as the owners), but it's crazy this terrible service has been going on for so many years without any change. I guess business there is too good for them to care. Their items are moderately priced, more on the expensive side, but not too crazy given it's Los Altos. Selection seemed decent for such a small store, and the items were overall unique which was nice (according to my wife). I feel like there are too many options around here to deal with poor service and attitude. My take would be to move on to another store, but to each their own. read more

For Tiger the owner.Thank you for taking accountability for your employee's deplorable behavior.Unfortunately it was not a "one off".my recommendation is to better screen your applicants and talk to their previous employer.Ive lived and shopped in the area for many years and have good communication with everyone.As I said that particular employee has a pattern of rude behavior. read more

awesome new addition to downtown los altos. alys grace occupies the space next door to satura cakes, and currently boasts big red balloons to signify her grand opening status. inside, you will find beautifully designed women's fashions, everything from dresses to tops to shoes. i love that they have a wide assortment of flat heeled shoes, keeping women's comfort in mind. they also have a lovely set of bath and body care in scintillating flavours such as grapefruit, orange blossom, and jasmine. i could shop all day in this store just for the scents alone! read more

Alys Grace - Women's Clothing Near Me - Los Altos, California

See all

One of my favorite boutiques in Los Altos. Normally I just go there when going for pastries/coffee after a hike or excursion in the area, but always end up buying something (mostly for some girlfriend having a birthday:). They have a great selection of pretty clothes, not crazy style, contemporary but classy. Very Los Altos. Not cheap, not super pricey, but better to always check what do they have on the sales rack. Definitively a stop by when doing your boutiques-tour at this charming small downtown. read more

Horrible costumer service. My dear friend and I walked into this lovely looking store on January 29th 2022, she was a young teenage girl and she gave us this god awful stare. She did not even say "Hello" Or "Welcome in". She also did not wear her mask. We are in a pandemic people!! I will never be returning to this horrible clothing store! Goodbye Alys Grace, you wont be missed! read more

I've got to second all the reviews talking about their customer service because boy.... it's bad. I walked in the store with my mom and there were 3 employees near the register all just chatting with each other (more like 50 year old women gossiping like middle school kids). No "hi" or "how are you doing" when we walked in which I find is just common courtesy especially if we make eye contact. As we're walking around the store, they make no attempt to ask us if we're looking for anything or at all and as we're leaving, they say nothing either. Honestly quite rude and felt like they were judging us because we weren't old white women who looked rich. read more

Take the basics at Anthropologie and staples at Nordstrom, pair them down, and you've Alys Grace. It's a little shop in downtown Los Altos that drew me in with their selection of Sam Edelman booties. As with the shops mentioned above, it's on the pricier end and they don't have a ton of sizing options, but it was a lot less stressful than the above mentioned shops. They had a great selection of denim styles though not so much for sizing but I liked what they had for Current Elliot and other similar brands as far as tops. Th women who worked here got the job done, though there seemed to be a lot of people working mid weekday at the shop, but it definitely ensured that no customer went unhelped. As soon as I picked something up they were quick to ask if they could start a dressing for me and take it off my hands. There's a few wishlist items I've saved to memory for when I win the lotto, and even if my luck doesn't end up panning out, I'll still stop in to check out what's in stock anytime I'm in Los Altos. read more

I love everything about the store except the service. They obviously have their regular buyers who they greet incredibly warmly but if you like to wander and occasionally purchase like me (have only bought a couple of things so far), I feel like they can't wait for me to leave and are writing me off moments after I walk in. Despite feeling a little uncomfortable when I do visit this store, I do like almost all their clothes and look in window for ideas. read more

Alys Grace is my favorite boutique in Los Altos! They also have a location in Menlo Park as well. Great selection of trendy jeans, dresses, and shirts! read more

Great designer brands. Nicely merchandised. I was visiting and I spent 15 mins strolling thru the store with one other customer. Not friendly and I was not greeted. If I cared to try something on, I would have been insulted by being so ignored. I'd also be an unhappy owner if my employees were that inattentive. The other customer asked about a brands sizing structure and the employee wasn't sure. How can you be unsure at these price points? You should know your merchandise. It felt snobby and unwelcome. I hope it was an off day. read more

I went in with my sister to look at a dress on display. Upon entering,i was told by one if their tall owners/salesperson that their clothes were very expensive.point taken! Then i was told that the dress i was wearing was very affordable,being Sam Edelman. Instead of helping me find clothes,i felt her focus was to inform me the expensive price tags of all the brands ALC,ulla Johnson etc. I couldn't understand as to why instead if trying to understand my needs or the brands that work with me,she was choosing to tell me they are expensive!!it only stopped when i had to retort back and tell her "SO WHAT OF THEY ARE EXPENSIVE!" And then hopefully she got the point that she was being very rude . I still went ahead and finished my purchase,only because i want to support our neighbourhood stores.But i came away disappointed and very upset. I dont think a good inventory can help a store if their customer service is not friendly.there are umpteen shopping options available these days which not only has better service but also better return policy !!! read more

Cute clothes, convenient location. Not great service unless you are already a regular or perhaps fit the description of someone they think might become a regular. That just means I won't become a regular. Had hoped it would replace Syd and its sister location downtown, my prior places to go years ago, but the service here never quite cut it. Have been in to Alys Grace many times both before and after Syd, but service has never been it's strength. So though I'd like to support our downtown, this isn't the right fit for me. read more

Friendly sales people, pretty clothes, but I wish I had known there were no returns on sale items and that the owner had some flexibility about this. Found the same item I bought online 2 hours later for much cheaper, and they wouldn't price match or accept a return. I only realized after I got home that the receipt said No returns on sale items. Manager on duty tried to see if I could get a credit for the difference but owner (or someone above) refused. Its too bad that this small, cute mom and pop store isn't more pro-customer in its policies. read more

I always find something worth buying just about everytime I'm at Alys Grace. I love the gals that work there too. They are so delightful to see, just like friends, and are so fun, energetic and helpful. We talk about family and the goings on in the community while I shop around. The relaxed and casual atmosphere is what does it for me. If you like a comfortable and personal service atmosphere with lovely, well made brands but don't want to go to Stanford Shopping Center and deal with 4 or 5 clerks who want you to buy something within 5 minutes of shopping, then Alys Grace is where you need to be. read more

This place has such cute clothes! All the sales people inside are helpful but they do not follow you around(they give you space to browse). I was looking for a sweater, but they didn't have my size. The saleslady offered to order it for me, but saw that they didn't have it online anymore. She then directed me to the lines websites so I could buy something similar if I wanted. Very helpful, not pushy at all. I will be coming back. read more