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Madewell

3.9 (31 reviews)
Open 10:00 am - 7:00 pm
Updated 1 month ago

Madewell Women's Clothing Photos

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Dina N.

This place has great clothes and amazing jeans. I don't normally pay this much for jeans but they fit really well and there won't be any other pair of jeans you need. I can live in them. They also had extra 40% off of sale. If you're lucky to find a pair of jeans in your size in the sale section, try them on! LAUREN helped me and she was extremely helpful helping me find my size and find the perfect fit. When paying over $100 for a pair of jeans you want to make sure to find the perfect pair and she definitely was very helpful! Lots of dressing rooms. Also if you bring in an old pair of jeans (doesn't haven't to be madewell) you get $20 off of a pair of full priced jeans. the weekend I was there, it was $30 off so I gave up the pair I was wearing at the moment!!

Leather section on November 16, 2017

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Ask the Community - Madewell

Review Highlights - Madewell

Had a wonderful experience with a stylist who works there names Julia.

Mentioned in 4 reviews

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Cuyana - Get ready for some eye candy and soft luxurious leather goods.

Cuyana

4.7(33 reviews)
0.0 mi

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

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Cuyana - Monogram!

Monogram!

Cuyana - The purses available in store!

The purses available in store!

Cuyana - Beautiful displays

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Beautiful displays

Anthropologie - More moss art (January)

Anthropologie

3.3(235 reviews)
0.1 mi
$$$

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

My wife and I recently visited this store and had one of the worst shopping experiences we've ever…read morehad. She picked out several clothing items, and one of them was from the discount rack clearly marked with a red tag showing a lower price. We tried it on, liked it, and decided to purchase it. At checkout, however, the system did not reflect the discount. When I pointed out the red tag, the cashier called the manager, Csar, to resolve the issue. Instead of apologizing for the mistake or honoring the clearly marked price, Csar told us "we didn't tag it, customers could put a tag on it." That statement was not only dismissive but also insulting, essentially accusing customers of tampering with tags rather than acknowledging the store's responsibility.

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Anthropologie - Dress

Dress

Anthropologie
Anthropologie - Dioscorea e in terrain

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Dioscorea e in terrain

Aritzia - Exterior

Aritzia

2.7(48 reviews)
0.0 mi

Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for,…read moregive recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past.

I've had way too many terrible experiences with Aritzia to not come here and finally write a…read morereview. Seeing that there are already so many bad reviews for this location just proves I'm not alone. If you order online, they base the return window on the order date, not the delivery date. So if your item is a preorder or back-dated, it counts against you even though you have not received it yet. I brought proof that my delivery date was well within the 14 day return policy, and they still refused to issue my refund. For clarity: my order shipped November 19, was delivered November 25, and was returned December 4, which is well within 14 days of receiving it. It is also extremely common and encouraged by most retailers to order two sizes online to ensure one fits, especially when shopping for clothing you cannot try on in store. The fact that this was not accepted and was used against me is not okay. The staff was rude and dismissive, and I was forced into store credit instead of being given the refund I was entitled to. At this point, I am completely done with Aritzia. Cute clothes but terrible customer service. I will be escalating this to management because this policy and how it is enforced is not ethical.

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Aritzia - Socks disintegrating after one wear

Socks disintegrating after one wear

Aritzia
Aritzia - Front door. Located by Bloomingdale's near Lululemon , J Crew

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Front door. Located by Bloomingdale's near Lululemon , J Crew

Everlane - McKenna and Dylan.

Everlane

4.3(31 reviews)
0.0 mi
$$

Everlane continues to be an aesthetically pleasing and minimalist clothing store. They have men's…read moreand women's clothing here. I actually attended as part of a private company event and the staff were all super friendly and welcoming. There was a bit of a wait for the fitting rooms so I put my clothes on a rack while I shopped around. When it was my turn, to my surprise there was an extra pair of green pants that I didn't add and I pointed that out. They said that they added it for me to try on with my stuff! I was skeptical but I tried it and to my surprise the pants fit me like a glove and were super comfortable! I was super impressed they were able to pinpoint my size and it looked nice with the clothes I was trying on! I liked the pants so much I ended up buying them. They're the utility straight leg pants and I even bought another pair online in a different color (on sale) since I liked the fit so much. Their tops sizing seems pretty consistent. I was consistently around an XS. I did try on a jacket in XS but it felt a bit baggy so maybe I could wear XXS in jackets. They had a cool bomber jacket on the men's aisle that I wish they had on the women's aisle as well! I think Everlane's clothes are on the pricier side but they feel nice and I hope to get a lot of wears out of the pieces I bought!

Exceptional customer service from both Alex and Hailey. Huge shoutout to Alex for all of his help…read morein answering questions about products and locating specific sizes needed and etc. Store is well maintained and organized. Products are where they belong - nothing out of place. Store is clean and the shopping experience was pleasurable overall. Decent selection of products in store. And honestly, given the quality and timelessness of some if not most of the pieces on display - great value!

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Everlane
Everlane - Entrance

Entrance

Everlane

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Alys Grace

Alys Grace

3.0(24 reviews)
0.9 mi
$$$

Beautiful store, gracious owner, high prices and excellent quality. Definitively the place to go if…read moreyou go to splurge in that high end cashmere sweater of that vaporous dress you won't find anywhere. What i like of this store is also the layout, you can enter from 2 different doors and just browse and enjoy every single piece. Some time ago I had the feeling that Alys Grace was a store for 'women of a certain age'...maybe I have arrived to that age and there is few things that I don't like in there.

I have to drop my rating for this store…read more For the second time in two months, my adult daughter and I came in to purchase clothing and both times we were completely ignored by the employees. On the most recent occassion, we were the only two in the shop yet not one of the three employees greeted us. I even stood next to the counter in front of two employees and it was as if my daughter and I were invisible. I believe one of the employees was the owner. A group of three women walked in and were immediately converged upon. They were told about a sale and asked if they needed help. My daughter and I stood appalled at the flagrant favoritism as we continued to be ignored. My daughter and I both realized that the three women were dressed in designer outfits, while my daughter and I were dressed in comfortable shorts and t-shirts. I spend between $2000-$2500 A MONTH at stores like Nordstrom, Bloomingdales and Anthropologie (yes, I love to shop). I also wear clothing from Target. Whether I have my designer bag in hand or a Target purse, I would hope to be treated like a valued customer. I used to love to give my money to small boutiques like Alys Grace, but after the way we've been treated the last two times, we will not be returning to this location or their other stores.

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Alys Grace
Alys Grace
Alys Grace

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The RealReal - Palo Alto

The RealReal - Palo Alto

2.7(127 reviews)
0.7 mi
Luxury
Committed to satisfaction

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

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The RealReal - Palo Alto
The RealReal - Palo Alto
The RealReal - Palo Alto

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Madewell - womenscloth - Updated May 2026

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