Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for, give recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past. read more

I had a stellar shopping experience here. Not gonna lie, I was pretty surprised. I was approached by an employee to ask if I was doing ok, no clothing yet in hand, and it was nice of her to check on me. Once I had a few items picked out, she offered to get my things set up in the fitting room. I happily obliged. Once I got in there to try things on, I was approached by the fitting room attendant about sizes and other options to try my selections out with. I ended up purchasing a quilted jacket and stiped t-shirt. The only thing I'm a little disappointed about was that I had another basic tank top that I brought with me to checkout, but they got it mixed up with go-backs and didn't ring me up for it. I got home wondering where it was, and then realized they never charged me for it. A bummer, but at least I didn't pay for something I didn't go home with. Nevertheless, still a great customer experience. From the moment I stepped inside to my time at the checkout, every single employee I came into contact with treated me kindly and like I was a girlfriend they were helping to pick an outfit for. Will definitely be back in when I'm in the Stanford area. read more

The experience with this Aritzia and the Valleyfair location is night and day. Here at the Standford mall location don't expect any customer service as it's non-existent. I went on a weekday morning and it wasn't even busy. After getting what I intent to purchased I went up to the register. The person ringing me up was rude. She quickly just ring me up and toss what I purchased into the bag without wrapping with their tissue paper they normally would. No have a nice day anything. I was hesitant to come to this location given the review but I am the type I need experience to make the judgement myself. Now I can see why the low rating and it is justify. First time coming to this location and it will be my last. read more

Two stars for Carlo - he was great. 0 stars for the quality of their socks and their online customer support team. Socks shouldn't look like this after wearing them ONE TIME. I requested a refund, and was told to bring them all the way back to the store (30 mins away) or accept a 10% discount. That's $2.50 they were willing to refund. Why do they even want the defective socks back? Just shop at Nordstrom instead, they stand by their products. read more

Aritzia - Socks disintegrating after one wear - Accessories Near Me - Palo Alto, California

I usually shop at the Walnut Creek location, and all of the staff there are extremely friendly and helpful. This location, not so much, specifically in the fitting room. I shopped here 4/26 around 2:30pm. It was really busy so I understand it's hard to be accommodating but there was a clear difference in tone with me and the other clients. I used to work retail so I understand, and I always try to not be a bother and be polite. I asked a simple question and was met with attitude. I think these girls have forgotten that they are not bouncers and that they work in customer service. It's not your job to keep people out or from wanting to go there. The lady at the register was nice though. read more

Came here with my husband and 3yo daughter on Sunday afternoon. After trying on something, I asked my husband to find some sweatshirt then asked the associate for a different size for a different sweater. The associate appeared annoyed and asked don't ask for the same thing twice. While my husband and daughter were waiting outside the fitting room, my daughter touched some notepads left on the waiting area, and the same associate asked not to touch those - maybe those shouldn't be left there in the first place? While I was trying on, a lady was in the fitting room with a dog which I did not find appropriate (I am an animal lover). Someone also opened the fitting room curtain twice. When I provided feedback when I made the purchase (why would I? I ask myself that, too), the associate recommended me to come during weekdays so it's not so hectic. Excuse me? Was the fault on me for choosing to shop on a weekend? Overall a horrible experience. I've been a long time customer at Aritzia but I strongly doubt if I ll continue to be. It almost felt like being judged for being a parent, when the irony was that I've shopped with them since my single days. Valley Fair location is much more friendlier. read more

The store is beautiful, great in store service, with excellent selections of clothing. The clothes are very stylish. The return process is a pain though. You need to send them an email. And you need to tell them which day planning to return the items. read more

This is now the second time I've walked into the Aritzia at Stanford Shopping Center and received no greeting, no acknowledgment -- nothing. A few days ago, I went in specifically looking for a dress I saw in the window for an upcoming trip. I'm a store manager in the same mall, so I understand firsthand how important guest engagement is. I was dressed casually -- active lifestyle wear -- and clearly browsing with intent. Yet, as I moved through the store, three associates walked past me without so much as eye contact. Meanwhile, the three other women shopping near me were greeted, assisted, and engaged in conversation. I spent close to ten minutes in the store, visibly holding items and looking for that dress, and not one person acknowledged me. I've shopped at other Aritzia locations and had completely different experiences -- when I'm dressed differently, I receive great service. But when I'm more casual, it's as if I'm invisible. The guest experience here feels superficial and selective -- based on assumptions of who will and won't buy. That's incredibly disappointing, especially for a brand known for its service and presentation. Management truly needs to address this lack of engagement. The assumptions being made on appearance alone are unacceptable, and the overall service is well below what I'd expect from Aritzia. Would not recommend this location. read more

This is the best Aritzia location I've been to. I was there over the weekend and a wonderful employee named Cat helped me and was extremely friendly. I was looking for a top to go with a leather skirt I have at home, and when she was putting the items I had pulled into the dressing room, she also put a leather skirt so that I could see the options with a skirt similar to the one I had at home! Super helpful- thank you Cat! Unfortunately, she is the only helpful/friendly employee at any Aritzia location I've gone to, and I shop here pretty often. On the bright side, you don't have to deal with the community mirror here!! This alone would keep me coming back to this location. read more

Bad customer service and misleading holiday return policy. Staff doesn't seem to care for regular clients

I've had way too many terrible experiences with Aritzia to not come here and finally write a review. Seeing that there are already so many bad reviews for this location just proves I'm not alone. If you order online, they base the return window on the order date, not the delivery date. So if your item is a preorder or back-dated, it counts against you even though you have not received it yet. I brought proof that my delivery date was well within the 14 day return policy, and they still refused to issue my refund. For clarity: my order shipped November 19, was delivered November 25, and was returned December 4, which is well within 14 days of receiving it. It is also extremely common and encouraged by most retailers to order two sizes online to ensure one fits, especially when shopping for clothing you cannot try on in store. The fact that this was not accepted and was used against me is not okay. The staff was rude and dismissive, and I was forced into store credit instead of being given the refund I was entitled to. At this point, I am completely done with Aritzia. Cute clothes but terrible customer service. I will be escalating this to management because this policy and how it is enforced is not ethical. read more

Darius helped me out today and was super awesome and proactive with helping me find what I needed and wanted!

I've had so many bad and off putting encounters with the staff here that I felt like I had to say something so hopefully this can be addressed and others don't have to feel this way as well. Every time I walk into this store the staff makes me feel less than and so uncomfortable. The other day I got looked up and down by what seemed to be the manager of the store. After she judgingly scanned my outfit (was just black leggings) she made eye contact with me, I smiled, she looked at me with disgust and she just gave me the cold shoulder. I just feel like I'm doing something wrong the entire time I'm in this store which is unfortunate because I love the clothes. One of the other staff members was putting clothes back out and was visibly annoyed when someone was in their way, getting uncomfortably close to people and reaching over them to put stuff back. I smiled at them and even apologized for being in their way and I got no smile back and a dismissive response. I'm not sure if they're trying to go for a too cool, uninterested, mean girl vibe, but those are the vibes I'm getting from almost all of the staff every time I'm there. It has me leaving the store feeling so less than and embarrassed. read more

I don't usually write reviews, but after seeing so many low ratings, I felt like I had to share my experience because the team here actually deserves some love. From the moment I walked in, the staff was on it--not in an overbearing way, but in a way that made the shopping experience smooth and easy. Darius helped me find a fitting room super quickly (which is rare in busy stores like this). No wandering around awkwardly trying to figure out who to ask--he just handled it. Then, once I was in the fitting room, Maddie made sure I had everything I needed. She was so patient and helpful without hovering, which I appreciated -- finding me sizes that actually fit me. And when it was time to check out, Angelica at the register was fast, efficient, and friendly--exactly what you want at the end of a good shopping trip. My experience was genuinely great -- the store was well-organized, the staff was attentive, and I left feeling excited about my purchase instead of stressed out. If you've been hesitant to shop here because of the reviews, give it a chance--this location has people who actually care about making your experience enjoyable. read more

The service is very unfriendly. I have the impression that they don't want to work or help the customer. I hate that there are no mirrors in the changing rooms, so you're forced to step out and share one big mirror with the other customers. There are many judging stares by the employees and customers. Not a wide range of colors and sizes in store, they keep telling me to order online. read more

I went into Aritzia thinking i wouldnt get alot of attention as I'm 59 and all the super fit 20 somethings were running around looking bronzed beautiful and happy!! Well Veyra was THE best salesperson ive ever seen. Shes helpful, kind, funny and knows Aritzia store like she owned it. Youll want to find her, shes the one with a smile and a warm hello and ps She's beautiful and promised for! read more

First an foremost, very comfy sitting area. I'm a pro at sitting in shops, so trust me there. A rep named Shea helped out my lady, and she was very very good. Genuine, insightful, and very accommodating. We come in all the time, and will always be on the lookout for her from now on. I highly recommend you do the same, just look for the really tall white girl named Shea. We've had a number of stuck up, rude people help in the past (you know the type), and we will only be using Shea to help us in the future. Whoever is in charge needs to take note, find more people like her. read more

I don't think I'll ever go to this store again. I've been shopping there for several years and always had a good time, except for their manager, a short young girl. I didn't pay much attention before, but this time when I went to the store to deal with a quality issue of a sweater, her attitude and service made me feel discriminated against and disrespected. The quality of this brand's clothes is very poor, and the service is even worse!!! read more

I am writing to report a terrible experience that I just experienced at your store at Sanford shopping center. I went in to make a return, that I had purchased in store about a week and a half ago. First your store hours show is 10 AM, when I showed up at 10:03 AM the doors were still locked and I had to wait a few minutes for someone to open the door. When someone was finally there, I walked in-I was not greeted. I stood at the register, waiting for somebody to greet me. The register was extremely unfriendly. She did not greet me again-the pants that I was returning because they do not fit, we're still brand new and wrapped in the tissue paper from when I bought them at the store. The register said she would only offer store credit said that us store policy for something that was discounted- the discount she mentioned was a Black Friday discount- this was never mentioned or me, or posted, as it should be by law. The pants are brand new- I will remind you- still wrapped in the original store provided tissue. When I asked to speak with a manager and get her name she refused. I asked again, said she would not provide her name. I have a description of her- long, black hair, medium height. 1) it is not okay to treat someone with such poor customer service 2) the thank you return policy should have been clearly posted and told at the time of purchase 3) her unwillingness to share her name and managers contact is unacceptable. read more

Staff is rude and unhelpful. The manger is even worse. It's so easy to treat people with kindness but that's something they just don't understand here. You'll get treated a lot better at the Aritzia in Valley Fair. read more

I've been to this location once and had a terrible time that made me regret buying the clothes. I came in looking for some tops. I'm picky about my clothes so I'd been taking my time browsing. I had floor sales women ask me multiple times if I needed anything. It's been maybe 10 minutes. I found a top I wanted to try and took it off the rack. Within 15 seconds a floor salesmen was asking me to take it to the back for me, as if they didn't want it in my hands. I said sure, and this continued for my next 2 garments. Off the rack, they came right over to take it. I wanted to keep looking but was so uncomfortable I felt like I was being watched. When I got to the back to change service was cold, obviously trying to get me in and out as quickly as possible. I had a shirt too big and I asked for a smaller size. When I went to buy the top the desk attendant asked me if I was sure I wanted the smaller size. I was on the fence (im naturally indecisive) so I just said no only because I was so uncomfortable and just wanted to leave. I left feeling over watched, size shamed, and under served. I still wear the tops because they're expensive, but I always think about how that girl told me I needed a bigger size when I didn't. That shirt has become my 'fat girl' shirt. She was rude once, I see and remember it every time I open my closet. read more

I became interested in Aritzia brand after seeing it on an influencer's vlog I follow. I like the style (clean, modern, professional with style). After one visit, I bought one piece. Since then, I have returned a few more times to build my wardrobe with additional items. Each time I went in the store, the associates working have consistently been welcoming and helpful (and not pushy). I have not yet tried their bottom pieces but will plan to do in near future. A vest I wanted did not have the size in the color I wanted in the store, but the associate processed the order so I would receive it @ my address. Got it within 2 days! read more

I visited this store recently and had a great experience. The store is clean and organized. I was greeted by Darius. He was friendly and interesting in making my shopping experience less painful. He asked a few questions and grabbed a few items that were along the lines of what I was looking for. In addition, he checked in with me at the dressing room three times to see If I needed anything else and was never pushy. He was the only sales rep who was present and seemed dialed into the customers needs. It's rare to find someone with great customer service awareness. I actually left with a pair of pants. read more

Horrible Experience - COMPANY STEALS FROM CUSTOMERS! I am extremely disappointed with this company. They stole my money and have not given me the overdue refund. I returned an item almost two months ago, and after multiple promises that I would be refunded, I am still waiting. They gave me a Return Authorization number and even confirmed receipt of the item. I called their customer service twice, both times waiting on hold for almost an hour, and no one ever picked up. I've sent several emails, and they just keep saying they will review my case, but NOTHING has been done. It's frustrating and unprofessional. They've had my money long enough--this is a clear case of BAD BUSINESS practices. Do not trust them! STAY AWAY FROM ARITZIA! read more

Loved this Aritzia location! Employees are friendly and nice. Shea was super helpful when I was looking for a specific top I saw online. Selection of clothes was good and the value as well. read more

The service here is unbelievably rude, the girls are unhelpful and they seem like they don't want to be there! Also everything is always out and there's no variety of sizes in most items. Go to a bigger and better aritizia instead read more

I came in the other day on a whim, not expecting to pick up anything. I was unaware that there was an ongoing sale, so a busy Sunday felt busier than usual. Despite the hustle & bustle, the ladies who helped me out were just so kind & helpful. As someone who works in retail management, I was so impressed with Cece & Cat's customer service under pressure, as well as their attention to detail when my items on hold were lost. I ended up leaving with a pair of jeans & 2 tops that I absolutely adore.. Thanks girls! read more

Came in here excited to try on clothes ahead of the Black Friday sale, and left so disappointed by the customer service. I've never had a shopping experience with associates that rude and mean. I kindly asked with a smile two sales associates for help finding a size and both girls looked me up and down, snatched the clothes out of my hand and didn't even help finding the size. There was only one really nice associate who I didn't get her name but remember she was from Brazil. I am a woman of color and I hate to think that the treatment I received at the store was due to profiling but by the many negative reviews it seems I'm not unique in receiving this kind of treatment. As someone who worked in customer service, I know it takes little to no energy just smiling and being nice at a customer especially one who is nice and approachable to you, that seems to be a value missed in the hiring process for associates at this store. To make things even worse I went in the store in the middle of the day when there weren't that many customers. read more

I recently visited this store, as well as the one in San Jose's Fairfield Mall, on multiple occasions. Unfortunately, the customer service at both locations was disappointing. The employees were unfriendly and gave the impression that they doubted I could afford the items when I inquired about their confusing sale signage. This attitude made the shopping experience uncomfortable and unwelcoming. Addition to that price adjustment within the time frame that I purchased, I have to go to their store and Only received store credit instead of refund! read more

After finding out about this store online that carried 2XS coats, I went for my first time to Artizia. The customer service was beyond expectations..OUTSTANDING!! Claire in Palo Alto was friendly, patient, attentive, and so knowledgeable of the fit/colors of various styles. Great too that so many color/style/fit variations of all their categories of clothing. I rarely post reviews but so great to come across a store with such outstanding customer service. read more

I love Aritzia and so happy to have a closer location! But being 31 weeks pregnant it was a little awkward when I entered the store and realized most of this fashion is not something i'd likely wear (having previously been obsessed). I came with a friend early on a Sunday and all the sales associates scrambled to get us into a fitting room, literally upon entering. Bless her heart, Adriana took a jumpsuit I wanted to try and offered a bunch of cozy pant options I looked at her nearly laughing thinking pants aren't going to fit this giant baby bump. However I was pleasantly surprised in the dressing room when I tried on the pants, she also helped me grab some stretchy dresses that I had seen so I wouldnt have to leave the dressing room. They had a good amount of stock of Aritzia's top sellers like the effortless pants in different colors, materials, and cuts (cropped vs. regular). However I did notice the super puff selection was lacking not sure if this is purposeful since California isn't exactly super puff weather or if they won't debut more stock until closer to winter! The one gripe I have which I have with every aritzia location is that there are no mirrors in the individual dressing rooms you have to step out to see yourself! As someone who is not entirely confident with my body right now it was so awkward and I attempted to use my phone as a mirror because I felt so uncomfortable stepping out into the main dressing room area with mirrors which was super crowded. read more

Really like the jeans I got, Asian worker a long dress/skirt and brown jacket on Sunday, July 27 in dressing room (best description as I did not get her name) rudely bumped by me as I was waiting in line for fitting rooms (apparently I was supposed to be standing further back so maybe she was a bit annoyed about that?) and she briefly said "You're supposed to be standing back at the table", to which I replied, "Oh, my apologies", and she had already walked away without any sort of acknowledgment, although I was simply standing behind the people in front of me and there was no clear distinction of where the line should have started. Saw her a few more times and she just had a very cold expression, even when looking at me briefly and I tried to smile to make sure things were all right, not sure what that was about. The other employees were very helpful and nice, one even complimented my jeans, so nothing towards the customer service, just this specific interaction with an employe. Just very jarring maybe it's because I am a young girl? Anyway just wanted to give some feedback I love my jeans! read more

Great selection, staff is always nice and welcoming. It would be nice to have mirror inside the changing room, but it seems to be a thing across all the stores. read more

Horrible service--avoid this aritzia at all costs Aritzia employees are a bit notoriously rude, but multiple workers on multiple occasions have been straight up nasty to me at this specific store to the point where it's worth it to drive an extra 20 miles to go to a different location where they have basic manners. No one comes to assist you on the floor, and I've been left visibly struggling to carry my items i want to try on. It's not as though they're busy with another task, and when you interrupt their yap session with coworkers they act like you just slapped their momma's butt and spat in their food or something. Either they're getting straight biched out in the back room or getting paid sweatshop hourly rates, bc all of them act like working here is their 13th reason. I once brought an item i ordered another store to this store to return it, and for some reason their point-of-sale (POS) system would not credit my money back on my card. No idea why it kept saying "declined" when it's is supposed to be returning money to me, not charging, but that's of course not the workers fault. The problem i had with her was that after only 2 tries, she told me to leave and come back another day to try again. Bffr, your return policy only allows for 10 days and i work a 9-5 with commute time--i don't have time to come back again. I asked if there wasn't any other process she could try (e.g., refunding the balance to a different card, giving me cash) and she said no. I then asked her to at the very least call concierge to ask for assistance (trying to give her the benefit of the doubt that she wasn't aware she could refund to a different card card--which i know is possible bc another store has done that when i didn't have the original card used to purchase) and she said no. At this point i asked for a manager, and she had the audacity to roll her eyes??? The manager finally came and tried refunding through multiple different options in the POS with no luck, and she took the time to explain that corporate changed the policy and they're not supposed to refund to different cards than the one used to purchase. She recommended taking the item back to the original store where i purchased because their POS would be more likely to work. I did that, still didn't work, but guess how the situation resolved? The other location called concierge, who authorized them to refund to a different card. Another time, I asked a worker by the register if she could help me find another dress in the same style and size because the one i took to try on had a defective zipper. Without even looking at the name of the item on its tag nor the size, she deadpan starred at me and said there were no others left in the store. When i asked for an alternative dress in a different size than the one i took to try on, she gave me attitude and asked why i wasn't asking the girl working the fitting rooms. The answer: because despite the store being empty asl at 11am, no one was there and the only workers in sight were her and 2 others gathered around the register gabbing. She acquiesced and said she'd look for the new size. She instead sends a different girl to my fitting room who says she couldnt find the new size but brought me a similar dress i might like. Take a wild guess: it was the original dress i had asked for bc of the faulty zipper--the same one that first girl lied about and said they did not have bc she didnt want to be bothered to look. The single nice interaction I've ever had with staff here was with someone named Lorraine working the floor (hope you're doing well sis), but even on that visit, the rest of the workers on register and fitting rooms were rude asf. Genuinely don't know what's going on here, if they're just hiring straight villains or if this store's management/culture brings that behavior out in their staff, but it's certainly not a one-off or bad-day thing. read more

Be aware that Aritzia has only 14 day return policy and after 30 day, even store credit is unavailable.

Horrible customer service would not exchange a Christmas gift - size M jogger for a size S jogger (even exchange) without a receipt or a profile in the system. I shouldn't have to go ask the person that gave us the gift for this information. Step up your return policy to the 20th century or you will be quickly out of business. read more

I had so much fun with Erica and Sydney!!! they made me feel so at home on my first visit and helped me find great stuff for school. i didn't feel pressured to buy anything i didn't love and they helped me through the process of picking what worked the best for me!!! I will be coming back very soon for those sweatpants i loved, but didn't indulge on :))))) read more

Aritzia - Accessories Near Me - Palo Alto, California

Horrible service! The store manager refused to take our online order return. She claimed it was worn. But we just received it a couple days ago, and didn't even try it on. The reason we didn't like it was because the supposedly brand new clothes looked like worn at the first place. After making us calling their online service and waiting for about an hour, they finally took it back. This is the most snobbish store I have ever been. Will never go back! read more

pretty girl named Kim is the best employee here she's so helpful and pretty I love this store

I've visited this store several times and generally, the staff has been pleasant and helpful. However, during my most recent trip, my experience was completely different. I went to try on a top I had been wanting, and after trying it on, I came out to ask an employee for assistance in finding another size. There was an employee standing near the fitting rooms, sorting through clothes, so I politely approached her. She ignored me not even looking up so I asked more loudly but in a friendly voice, "Hey, do you work here?" She turned around, gave me an incredibly rude look, rolled her eyes, and curtly replied, "Obviously," before returning to her task. I was taken aback by her response and immediately lost any interest in purchasing the top. I decided to speak with a manager, but the manager's response was somewhat dismissive. She didn't apologize and simply mentioned she would speak with the employee involved. Having worked in customer service for many years, I can't imagine this behavior being acceptable in any professional setting. Because of this, I no longer wish to shop at this location. It's clear that the team could benefit from better training in how to treat customers respectfully. I'm extremely disappointed with this experience. read more