Beautiful store, beautiful products and the most tastefully decorated store front. In the days of cheapening things I believe Coach didn't jump on the bandwagon. I can think of countless brands that have gone downhill the past 10 or 20 years - the quality here seems to be consistent. Buy a fancy purse for your loved one - she will love it. Maybe a little keychain. I tend to come to places like this to buy smaller light weight gifts to ship right before Christmas. That is how I found myself here. I loved the store front. Beautiful and Martha Stweard would approve. Young generation is moving toward a love for good old Martha. She is cool like Snoop Dog. Truthfully i'd love Christmas ornaments on my tree of both of them next year. read more

Coach - Leather Goods Near Me - Palo Alto, California

Love the store. The employees are so nice and friendly, they let you look around without following you like other stores. They don't have a huge selection and I wish they carried just a few more bags but the location is tiny! Wish there was a closer Coach to me but I'm happy with the service. They run out of gift wrap often though so if you can just buy online for that! read more

I went in last week to exchange a bag, and the employees were so friendly and kind. They made the entire experience quick and easy. They also took the time to show me other bag options I was interested in, which I really appreciated. Once I made my final selection, the transaction was smooth and seamless. I will definitely be coming back to this location again! Thank you Alice and Wong! read more

Great service . I was able to get a sfo skyline tag today it's so pretty . They have lots of coachtopia purses and keychains .

Disappointed is an understatement!! I feel devalued as a customer by the General Manager Juan. He purposely sold a bag that I was purchasing today despite reassuring me that the bag was being held for me . He didn't even have the decency to try and contact me!! I hope the Regional Manager is made aware of how the customers are being treated by one his GM's read more

A sales associate at Stuart Weitzman suggested that Coach has the best leather cleaner on the market. So to Coach I went.... Daisy warmly greeted me at the door and asked if I needed assistance. She guided me to the leather cleaner and moisturizer which I wanted to purchase. She was so nice and even gave me the "kit" that included a large soft cloth for use. The cleaner worked wonders on my Longchamp work bag that I have started using again as part of my post-COVID world of normality. (During the pandemic I have been using a Patagonia backpack with outside pockets for alcohol sanitizer and hands free carrying.) Unfortunately my sunblock left white patches all over my bag. I also used it to clean and condition a Vince lamb leather jacket. The end results speak for themselves. Thanks Daisy for being so helpful and nice. PS. Leather is an animal's skin. I figured it deserves the same level of care as my own skin does. read more

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the staff was amazing! everyone was extremely welcoming and engaging. i loved how attentive and natural everyone was at this location. i was looking for a wallet and after looking at a few options, my sales associate Nicole found exactly what i needed. and even helped me pick a gift for my mom! i appreciate that as soon as i let them know i wasn't limited to a men's only option, they still showed me what was available. read more

Don't shop at this store. I bought a purse, never used it, and tried to return a few days later. They said there was a TINY scratch on it and they cannot return it. The sales associates were also very uptight. Why? They work in retail, they don't own the store! Better to buy from a department store, not the Coach store. read more

I wish I could give them a even less rating. Had a new bag and used it once and the button cover is broken. Came to the store, the sales here are in such a bad mood, they do not even want to talk to me in a way they kept saying they can do nothing about it. Should never buy this brand!! read more

I took my bag in for repair as I had it for just under a year and the leather loop where the strap connects tore. I called ahead to ask how long the procedure would take as I was a bit pressed for time. I spoke to Rebekah and advised I had the date of purchase and receipt. She said that she would try to expedite and get me in and out of the store. Upon sending it out, it could take 4-6 weeks for repair. When I arrived, she started the process but within minutes came back with a new bag for a replacement! I was so delighted! Not only did she remedy the situation sooner than expected, but she did it quickly as well! She got me in and out of there as promised and all with a smile! I appreciated the customer service Rebekah! read more

Do NOT shop at this location. I went in today when there were only 2 other customers in the store. There were three employees, including the manager, that could tell I was looking for a gift for someone and did not come over to help me at any time. When I finally asked for help from one of the girls about the color of a bag, she gave me extreme attitude for zero reason. She continued to be passive aggressive the whole time. I bought the bag as a gift as there was a sale, but now I'll just return it and buy it elsewhere because of how rude, sour, and dismissive the employees were. Don't expect any commission from me after I've asked you for very little and you've given me attitude. Obviously they're looking for a certain clientele and I didn't "fit" it. read more

I just went into the store because my mom wanted to see some of the purses. As I was in the middle of a conversation with her to tell her I'm going to a different store, the bald Asian male sales associate rudely interrupted us. When we didn't respond (because, again, we were in the middle of a conversation), he rudely remarked "good conversation, thanks" and rolled his eyes and turned his back on us. I can't imagine being entitled enough to act in such a way when you interrupt a conversation and expect everyone to drop said conversation just to speak with you. I just laughed it off because that's all you can do but I hope he gets over whatever he was going through to act in such a way. read more

Clearly they work on commission. Received no customer service, greeting, or anything more than a brief glance. Felt like I didn't fit the look of who they think they will make commission off of. Anyway, good job coach. read more

Excellent service when I dropped off my wallet for a monogram. Anna and staff were more than happy to assist with request. Very pleasant experience yet all I expected was a hustle for asking for a favor. Thumbs up. read more

Been here for an hour and currently still here waiting outside when it said the store was going to be open at 11. And I called the store and nobody answered. You guys need to be there when you say it's going to open! Very disappointed!!! read more

I shopped at this location for over 10 years. My all time favorite sales associate has been long gone. These last few times I have gone into this location, they don't have the item in stock. They have had to place my order online for me. It has been fine in the past, but this last purchase has been extremely painful. I gave the lady my driver's license to enter my information & not only was my name spelled incorrect, but my address was listed as "2" (missing 3 digits) & no street address. And my phone # was incorrect by the last digit. The day I expected my delivery, it was no surprise that they could not deliver because of incorrect address nor could they call me since the number was wrong. I called the general number last night to get my address corrected but that was a failure too. I happen to call UPS this morning to double check the changes were made & of course, the answer was no. The 2 tips I have to share is work w/ Alec. I wish I wasn't in a hurry & could wait for him to return from lunch, but I never have trouble when he has had to order product for me. Check your receipt & confirm the information. I assumed that the information was hidden for customer protection, but it was just wrong. As soon as you get the email, track the package. If you have to call customer service, make sure you get an email or check the tracking number in 2 hours. If the change was made correctly, it doesn't take long for UPS to update. I thought I had to wait overnight for an update & UPS said it would be 2-3 days to update, but it only took a couple hours. read more

I went in today (1/5/16) to get a bag tag monogrammed because I went in the day before (1/4/16)to see if they charged to get it monogrammed. Luckily the the guy that was working there said it was free of charge. So when I brought in my bag which had a leather tag attached to it, they asked what I wanted embossed. I said "JLG", which are my initials. He said okay, with out even asking me to write it down just in case. So he tells another girl that works there to go do it. I patiently waited with my friend while it was being done. The guy in charge told me it would take around 10 minutes. At some point the girl he told to go do the monograming on my bag came up to me and asked me if it was "JLJ" that I was going to get embossed on my bag. I said no that it was "JLG". She looked very confused and I offered to write it down on a piece of paper and she said "no!" very quickly and walked away to the back of the store. Moments later the guy in charge tells me that they made the mistake of monograming my bag with the wrong initials. That he should have done it instead of sending the girl because "of her accent, she didn't understand correctly." At that point I got very annoyed because they ended up ruining my according to them "limited edition" bag. They offered to replaced the tag they ruined with a new tag of my choice. I chose a new one that was completely different from the one they ruined and they did it again, correctly. I never got an apology from the girl he sent to do the job the first time and when I asked to get another tag that actually matched the same color of my bag, he told me it was not possible because it was a limited edition bag. My friend at this point was annoyed with all the time we were waiting and backed me up and asked if there was anyway for them to get a hold of corporate to get another bag tag of the same color. The guy said that he would try contacting other stores to see if it was possible. To get another tag of the same color. He asked for my full name and phone number and said that he would follow up with me at some point this week. I really hope he does, because this really ruined my day. I know it isn't a big deal or whatever, but I didn't spend all that money on a bag so it can get accidentally ruined. I just find it really annoying and frustrating how they KNEW it was a LIMITED EDITION bag, yet they didn't really care or bother to be REALLY careful with it at all by asking me to WRITE DOWN my initials on a piece of paper, so there would be no mistakes or misunderstandings. Also the girl that made the mistake should have admitted her mistake and apologized instead of avoiding me after the guy came up to me and told me what had happened. Honestly everyone there was very nice and helpful in every way possible, but they honestly are very careless. So sad. read more

Coach - Top tag (purple) that was ruined with the wrong initials. Bottom tag (black) that was offered, to replaced the original tag. - Leather Goods Near Me - Palo Alto, California

I stopped by this Coach store to help my boyfriend find a present for his mom. As soon as we walked in, we were greeted immediately. When we started to look at the lotions and sprays, one of the sales lady came over and helped us out. We told her what we wanted to get, and she placed the order for us. She told us to wait a few minutes to get complimentary gift wrap, too! We only had to wait about 5 minutes. While we waited, we decided to go to the cashier to pay. The male cashier is really friendly and nice. We chatted with him until the item came out. It was wrapped really fancy in a brown box and a brown bow! Overall, the service here is really good. We will come back when we need to purchase more Coach items. =) read more

I bought such a cool purse and wallet set here last year, it was so fun and colorful and I get tons of compliments almost every time I use it. The store itself is always fun to walk around in and check out the new stuff, as with all gorgeous high end products their stuff is very well made and lasts a long time. Sales team seem nice and have been helpful. I would definitely come back again for more. read more

We're moving up from Coach...Gucci, LV...bring it on.... My favorite is the pocket wallet with the momney clip on the side though. So, this place lied to me...twice. they don't want you to return merchandise without receipts for store credit. WTF? If you have to do it and you get the, "No credit but you can exchange for something today" crap, write a letter, call corporate and complain because you just got lied too. As long as the item(s) have tags and not used what so ever, you can exchange it for store credit or another type of merchandise provided the style isn't hella old. I have a gift, no receipt, no gift receipt. Hell no am I ggoing to ask my friend for the receipt so I can exchange the gift. The people suck there...pushy, rude, and stick up bastards. Suck it Carol!!!!!!!!!!!!!! read more

Haha, Im surprised there's actually a men's section in a store like this. Although it's like one bag and a wallet. I gotta say there are some hideous looking bags here but there are a few decent ones too. $800 for one though? Yikes! read more

I have loved coach for a long time.....and here is why. The boy and I were wandering around Stanford shopping center after our massages at Baysix (look them up!!) and we grabbed some lunch and I wanted to go into Louis Vuitton to peak at a trunk they had in the window. Well, not only was I totally ignored but the whole place felt cold and yucky. Made me sad to be treated that way for no good reason. So I walked out and made my way towards coach. I walk in, immediately greeted with smiles and I start peaking around. I came across some earrings that I thought would be perfect for my mother and so It was no question. Snagged them! The sales woman was lovely, we talked about other things they had (my sunglasses that are prescription are also coach) and she showed me a few things but with no pressure. I bought the earrings and headed home. Yesterday, I got a card in the mail, hand written, saying she hoped my mom loved the earrings for her birthday! How sweet is that?!?! Now I know, its part of their job, but this to me, even if part of your job, is amazing service and why I will continue to buy coach products. read more

Positives: - Presentation of store is immaculate - Items are gorgeous - Upon entering store, sales associates were friendly Negatives: - Sales associates become OVERLY friendly and aggressive to the point of pushy, pushy, pushy (okay stop pressuring me already!) I'm not a fan of this Coach store any longer. The sales lady that helped me was quite nice, however, she was desperate in her attempts at making a sale. So desperate, she was pathetic. After I made it clear that I'm still deciding and will have to go home and think on it, she continued to push to have items she saw me looking at on hold, and although I did not ask her what the hold policy was, she continued to speak of 48 hour max hold policy, and continued to give me TMI. She told me that she was off the next couple of days (Really? Okay but I didn't ask lady!!), and I'm sure my face showed her that I was rather annoyed at her boldness; she then continued to prod on about the hold policy and asked for my number (at the same time busting out this "HOLD" sticker). Needless to say, the whole experience was uncomfortable. I won't be going back to this Coach. Actually, I'll just wait for my items to go on sale at the Coach Outlets, and save the money I would have spent at the Coach store and put it towards my Louis Vuitton bag located a couple doors to the left of Coach (next to Armani Exchange I think, or is it Sephora?).. Anyway, yeah. So actually, I thank the pushy Coach sales lady, because she made me feel put off by Coach on that specific day, that she ran me out of her store, and into the nice, soothing, non pushy atmosphere of the Louis Vuitton boutique :D read more

Hi, My name is Renae and I'm an addict. A Coach addict that is. I know, I know, one woman doesn't really need more than one handbag at a time, except that I do, no really, I do! The sales people are friendly and helpful, but they don't hover, they do not pressure you in to buying something before you are ready and they treat you the same way no matter if you're buying a big ticket leather hobo or a cute, relatively inexpensive little wristlet. read more

Ugh, not much of a fan of Coach and definitely not a fan of this store. Coach goods are generally not great quality for the price and the designs are just ugly. Just go over to Kate Spade or Burberry and spend $50 more and get something that's classy and nice and will last a longer time. OR... go to the Gilroy Coach outlet and buy their stuff for what they should cost. And holy crap are the salespeople pushy!! read more

Annoyed. Ordered a birthday present for a gentleman and received a shiny, bedazzled wristlet on the DAY of the birthday dinner. #!@^%!% Not the fault of the store and sales girl who helped me BUT COME ON. How does a small mens leather item equal a shiny pink purse??? Had a replacement shipped from the SF store today but it's beside the point. I waited more than 2 weeks to pick up my new booties plus this item and was foreced to think quick and buy something else for the b-day boy. Grrrr...should have gone next door and just bought the damier wallet that I was looking at before I thought it would be nice humble up and be less ostentatious than I already am. read more

The customer service here is great, really. I bought my husband a wallet here, and had it monogrammed with his initials. The gentleman that assisted me was great, and walked me through all of their different men's products. About a week later, the stitching in the fold part of the wallet started coming undone. I had thrown my receipt away, so I was apprehensive about what their exchange policy was, especially because of the monogram. I called and explained the issue, and was told "No problem, bring it in and we'll exchange it for you." Even after I told them his initials were on the product. We had no issue exchanging it, and the staff was great. I ended up buying a leather handbag and wristlet for additional gifts because they were so nice to us. One year later, his wallet is still in excellent condition, leading me to believe that the first wallet I got him was just a fluke. read more

Didn't end up buying anything, but Jessica was super friendly and helpful. She showed me the pieces I was intrigued about, and even showed me certain aspects of them I would've never seen on my own. She made the experience fantastic, and I would've bought something from her if I had found the right piece. read more

Last Christmas I fortunate to receive a COACH wallet as a gift. SOFT AS BUTTER! Pink, with Silver trim. LOVE IT! About a month ago, I noticed the stiching start to unravel. Not a good sign, because I know COACH is not cheap. When I left today on my shopping extravaganza, I decided I'd bring the wallet with me and show it to them at COACH. Not expecting anything to become of this, since I did not have a receipt. I showed the saleslady today my wallet. She immediately went in the back, with my wallet, came back, apologized again, and returned in 5 minutes with a BRAND NEW WALLET! Same wallet, exact same color! Now THAT IS REAL CUSTOMER SERVICE! I expressed my gratitude, left the store vowing to be a loyal COACH customer! read more

This is my first time purchasing an item from this Coach store and the experience is great! The sale rep., Paul is awesome! My eyes were on this 70th anniversary bag but wasn't so sure if I want to purchase it. Paul was nice to offer to put the item on hold and would give me a call few days later. I left my phone number and he did call me. I purchase the item through the phone and he even offered to ship the item to my house - that's a great customer service. I was able to pick up the item in the store and it was nicely pack with a gold ribbon as I expected. I will definitely go back to this store because they're able to give you the attention that you need and beyond. read more

Small boutique store with purses, bags and cute trinkets. A decent place to buy a little something nice for your significant other and hope they'll like it. read more

Coach - Leather Goods Near Me - Palo Alto, California

Sales people were not friendly nor approachable, they seem to not have the same philosophy of wanting to assist and please the customer through the lifetime of the relationship: I had monograms that were soppily made and not even, consistent or even centre of tag, and kindly requested a redo on a generic tag-- instead, I was responded as an inconvenience, and I got the feeling the sales team is only there to showcase products and make a sale for commission, not service the customer and represent the brand. This is a terrible philosophy, snotty sales people with no strategy on customer retention. read more

I took my Coach purse into this store because a button fell off, and the bag was fading. The sales clerks were very nice and told me that it absolutely should not fade like that so they were going to send it to the factory and waive the shipping fee. I was sad to leave my purse but it is a month later and the factory sent me a brand new bag (exact same bag)!! Coach really does stand by their products. read more

I like this location. It's bigger than the other locations. We weren't greeted immediately, which I prefer sometimes, and had some time to look for the thing I wanted... which was MENS shoes. This is the only location that carries the mens stuff. I don't know why they wouldn't offer it in San Francisco, but they don't. As soon as I found the pair of shoes I wanted a swift lady came to help me get the size, led me over to a chair, and had the size for me within a couple minutes. She was helping me and another guy trying the same pair, but did not jeopardize attention to either one of us. What a go-getter! I just thought about trying on the shoes and waiting a few days to see if I really wanted it, but her service really led me to walk out the store with a purchase. I would come back for the bags too. They had some really nice mens bags... maybe later. read more

I'd rate it 0 star if there's one available! Most people had good experience when they shop there, wait till you have to exchange or return something at this store, true customer service shows... I was there this past weekend to exchange a handbag that I bought less than a week ago, the inside of the shoulder strap was rough and it might scratch knit shirt or silk blouse. While I waited for them to bring out another one from the back, a young male staff in his early 20's started 'educate' me by saying "the inside of the strap leather is un-treated to prevent it slips off your shoulder, it won't damage your cloth..." I asked how much other styles bags don't have the same problem, he talked as if he knows leather or he's not just a sales-person but acted as the bag designer. I was a bit ticked-off, but decided not to make a scene to argue with a kid who obviously never been trained with Customer Service 101. When I mentioned that I have a "25% off Customer appreciation" coupon and wondering if I get a price adjustment or this, his attitude became even worse as if i was trying to 'rob' the store. "I'm just gonna tell you straight, we (coach) don't do price adjustments, it's company policy...but I can't tell you not to return the bag or if you choose to buy the same bag again." So much to Coach, a highly recognized brand for years...is that how you talk to customers who spend on average $250-$300 on a handbag? This has left a bad taste in me already, but it wasn't the worst... Later, I took the bag to their cashier and wanted to return it then have my sister to purchase it with the 25% coupon, mind you it was a $280 bag, it coupon would have saved me $70. Just as the girl started processing the transaction, a short guy who work there, wasn't sure he's the store manager but who certainly acted as if he was the person in charge. He came over without greeting and said " the coupon intended for Customer appreciation, wasn't for price adjustment, if you want we will take your name and note it in our system for future reference, so you won't be getting these coupons any more..." ANYONE HEARD OF THIS BEFORE? WAS THAT A THREAT THAT I'LL BE ADDED TO THE 'BLACKLIST' ? Is that what you called '"Customer Appreciation"? At that point, I was officially ticked-off and it was time to make a big scene at the store, I got my money back for the bag, and won't ever go back to this store. If this is how they talk to their customers, I don't care to be their customers at all. Coach makes quality fashion handbags, but their customer service needs a tune-up! Though I had good experience at their Valley Fair store, Stanford shopping center store was the first and worst customer service I ever experienced with any high-end designer stores. If you still like Coach bags, get them from the Valley Fair store or Dept stores... This store definitely don't deserve my business in the future, and I think all Coach shoppers out there should be aware of this place. WORST CUSTOMER EXPERIENCE EVER!!!! read more

I have no problems with this store. I recently went after taking a trip to LA where I visited the Coach store on Rodeo I believe it was. Those were some pushy people! Trying to convince me to buy a $1200 purse... Maybe it's just me, but no purse is worth $1200 to me. I'd rather spend it on a fancy camera or towards a flat screen HDTV! I saw this super cute star earrings and necklace set for only $98 each. Still I don't like to impulse shop and said I'm going to walk away and see what else the other stores in the area had and if I can't stop thinking about them then it's a match made in heaven (get it, stars are in heaven.) Next day I couldn't stop thinking about the set. So I called the Gilroy Outlets... don't have it... Called Hillsdale... They only carry Gold jewelry (WTF.) So I almost gave up when I decided to drive to Standford for some cupcakes (he he he) when we went in and there they were... sitting so nicely and shining like a star, (get it, they're really star earrings) hehehe ok, ok I'M A DORK. Anyways, my daughter and I were quickly and warmly greeted. I told her what I was in here for and they went to the back to see if they had them in stock. At which point I saw the matching ring they didn't have in LA!!!!!!!!!!!!! Picture a bubble over head as at that very moment I'm saying @#$&^&. Luckily i was interrupted by the sales lady showing me the coach perfume... which BTW smells GREAT! As a matter of fact hold on... Ahhh yes i just sprayed some. I was offered 2 samples of it... Hmmmm wonder if one was meant for my daughter. OOPS!!!!!!!!!!!! Wow i just realized that. It's Friday and I'm thinking that I may have to make a stop and see if they still have the ring. I've gotten a lot of comments on the set thus far, why not give them something else to comment about right??? So if you are looking for silver Coach jewelry go to Stanford. You may also want to warn your young daughter that those sparkly key chains are not kid friendly. At least that's what i said when my 9 yer old asked for the hot air balloon. Pssssh read more

The staff here is very helpful and kind. I bought a messenger bag here and was very happy with the service and help by the associates.I was greated when I walked in and left with a smile on my face. The experience was great. read more

Great selection of purses. Great staff and very knowledable on the product. I bought a limited edition purse that I could only find at Stanford store. If you love Coach and need selection, Palo Alto is the place to visit read more

I love this store. They always ask me about my dogs even though one of them headbutted a salesperson. The staff is friendly without being overbearing. I feel like I can browse without pressure. Even when you're buying a keyring they wrap it up and make you feel special. I like that I can order items at the store before they come out on the website. There isn't a shipping charge either. Great service and products for a price. read more

I love the store...I feel so welcome when I go in they don't bother you at all they just let you browse and look at all of the different purses. but if you need help then they help you right away and are really nice they are sooo nice and they wrap up anything and make it look really pretty and special. If I could I would shop there every day read more