Second time shopping in person with my SA, Lonna. Once again provides excellent service. She is sweet and funny. I enjoy talking with her and having a good laugh. She never rushes me while we're shopping, and she helps me choose perfumes and cosmetic products. I really enjoy shopping with her because I feel comfortable and never pressured. She makes sure I only buy things that I truly like and will enjoy. Thank you so much. I normally like to do online shopping or order by phone. She makes me want to visit store to have a good conversation and make my day. read more

My SA here is Amanda and she is best SA ever!!! She is very professional, patient, nice and easy going! I really enjoy the time here and I feel like after meeting Amanda I will never ever go to other store. I used to buy in other store but after meeting with Amanda I switched to this one. She is super nice and considerate. She never pushes you to buy something you do not like and she understands your interests and preference. I really love Amanda and I highly recommend to everyone who looks for SA in this store. She is definitely the best! read more

First time at Hermès and it was absolutely magical all because of Jessielyn! She was warm, welcoming, and made me feel like a valued guest from the moment I walked in. I left with few items I really like and I'm going to use and wear.. All Worth it. This place smell so good and has nice sitting area. Jessielyn made this an unforgettable experience. Thank you for taking your time and your patience. Ask for her, you won't regret it! read more

Hermes - Women's Clothing Near Me - Palo Alto, California

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My experience with Amanda L. was very pleasant. I visited during the afternoon as a walk-in and waited about 15 minutes as other customers were taking their time. Amanda L. was very kind and helped me pick between a few items and provided guidance for how to wear and care for them. Amanda L. was a very helpful SA who advised on colors, textures, and mixing/matching. I was worried my experience would be bad after reading the reviews and was going to buy online to avoid an SA, but I was happy that I came in, spoke to the staff, saw the collections, and sampled a few items. I will definitely return in the future. If you are going to do something this expensive, you better do it right. I am more confident that I stopped in and saw the pieces with my own eyes. Sometimes you cannot believe everything you read on the internet! This is one of those times! read more

Happy to have the best SA outside of Europe! BTW, the US and Europe do NOT share portfolios. So, that said, shopping Hermes in US is quite different. Nevertheless, it was easy shopping! Here are easy steps to follow. 1. Know what you want. 2. Call your SA. 3. Pick up at boutique or get delivered. 4. Be happy. 5. Repeat. read more

I came in with a girlfriend to exchange a Christmas gift that I received for another size and from start to finish, my experience was incredible. Even though it was the weekend before Christmas, the store wasn't as crowded as I anticipated. We were helped by Jerad who was so warm and kind. He ended up showing me a few mini Evelynes, twillies and scarves because I said I wanted to start my Hermes journey towards a Birkin or Kelly. I also met Michelle who is the store director and she was absolutely amazing as well. They both explained that in they operate on a wishlist rather than leather appointments like in Europe and the point of building a relationship with the brand and your SA is so that they can identify who really loves their products vs those who want to just buy and resell it. Overall, I'm really happy the Palo Alto store is my home location purely because of my experience with Jerad and Michelle. I never felt rushed or pressured to buy anything I didn't absolutely love. I ended up purchasing a perfume set and a mini Evelyne and couldn't be happier. read more

What an amazing shop, it's nice that you can shop here without an appointment. I first came to this location a few months ago, honestly I didn't receive the best service at that time. I came here to drop off a Berkin to be repaired (a couple of scratches and needed new hardware). I contact the store to let them know about my experience, after a couple different people contacted me, I was told the managing director would contact me. Well she, Michelle called me and listen to all my concerns and I was so apologetic. Fast forward to today, I went to pick up the Berkin after all the repairs. I made sure Michelle was there to assist me. The Berkin looks almost like new, they did an amazing job. Oh and the service was so different this time around, you can tell they have a new manager. I had a couple people ask if I was being helped (that did not happen before) Just a head up if you need repairs it does take sometime, specially if they have to send your items to Paris. It's 3-6 months, but it's worth the wait. The repairs cost was also not as expensive as I thought it will be. Michelle La Rosa it was great meeting you. Thank you soooo much for all your help, you are making a huge difference in this location. I will be back soon read more

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Always best to make an appointment to ensure a great experience. Rianti is my SA, and she is extremely helpful. Service has always been lovely and she wants to ensure you are 100% sure on your purchase. She really made my day when I came in yesterday. Thank you read more

I went on Christmas Eve, there were a lot of people, but waited for about 30 min. I went in to buy the Chic H bracelet and the SA was very helpful in choosing the right color. I was debating between pink or white, but she was super sweet and nice and I went for the white! Great experience, will come back if I want to come back to buy a scarf or sandals. read more

Walked in, greeted and did not have a long wait. Was blessed to have been assisted by a great salesman Jered that I felt no pressure from to buy. I was debating on a ring and ended up purchasing it to go with the rest of my set. Great price for what I bought, did not feel it was overpriced. A little late, I was there in November but I had a great experience and wanted to share. read more

I have been in several Hermes stores but never have I had the experience in other stores like I have in Palo Alto. Jerad is my SA and every time I go into the store to pick something up I look forward to seeing Jerad because not only is he so professional but he has a way of making you feel like a close friend. He goes above and beyond for his customers. read more

I came to get a watch band and had seen a few online. They assigned me Diane as a sales associate. The best way to describe her is standoffish. She seemed like she wanted to avoid any personal connection with clients. I wasn't sure if I wanted the double tour or the single tour. The band ends where they meet the watch have two different loop spacers. When I mentioned these to Diane she kept saying she didn't know what I was talking about. Then I tried on the rubber band for the 41 watch and actually liked it better than I thought I would. I asked her opinion and she said it would be inappropriate for her to give her opinion since I was the one who was going to wear it. Fair enough, but I said I would appreciate her input. She didn't budge. Isn't everything the store is selling going to be used by the customer and not the sales associate selling it?! I ended up buying the rubber band. Then I was hoping to look at the Oran sandal and asked for an associate who might be able to offer input and recommendations. Nobody was available so I had to go with Diane. Again, more like a body who can get sizes but not a sales associate who can offer any input or advice. Next time I'll try someone with a bit more desire for personal connection. read more

Hermes - Always love their packaging. - Women's Clothing Near Me - Palo Alto, California

Beautiful store and amazing service, been on the list for so long and finally got my first kelly. read more

Hermes - Women's Clothing Near Me - Palo Alto, California

This was quite a disappointing experience. I arrived with the intent to purchase a Bleu Glacier, Apple Watch Hermès Double Tour, but was not offered as much as eye contact or a hello as I approached and stood at the Apple Watch display case for more than five minutes. I am left to consider if I want to add additional Hermès pieces to my family's collection if this absence of service could be received in the future. read more

I'm honestly not surprised by the other reviews. I similarly did not have a good experience. I came in without an appointment right before lunch on a Wednesday and walked right in. It was SO daunting because no one greeted me or anything! There were so many SAs who weren't busy but were just on their phones? Once I got to the shoe section I asked for a specific model and the SA scoffed/laughed and said "those are sold out everywhere" and that was it. I decided to leave without even trying on any shoes because it just didn't feel like a good environment read more

My favorite Stanford stop. Jerad and Amanda are wonderful and so helpful. They always have the answers and somehow seem to find some pretty unique pieces, especially when supply is so limited. I just love it cause me and Jerad have the same shoe size, so I feel like he gets me (Sorry I'll stop coming in 5 days a week). read more

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This store doesn't even deserve a star! The service just horrible from beginning to end - arrogant doorman and rude associates!! ! It's obvious the people work there doesn't give a damn even though you have the intention of making a purchase. I placed the order online and choose to pick up at this location this afternoon to surprise my boyfriend for his 50th bday! Since I have already paid for the belt and my appt was confirmed, I would have no issue picking it up before our dinner reservation. Boy was I WRONG!!! I was told by the associate that there should be a total of 3 emails prior confirming to pick up at the store! Are you for real?! Why would I get a confirmation email for the appointment then? After all, I did provide the sales order # when booking the appointment to pick it up at the store and i have already been charged. The sad part is the associate that was assisting me didn't even offer an alternative even though I told her that I called the store a few days ago and confirmed they have the exact belt that I am looking to buy. Clearly she doesn't give a damn or perhaps this is the type of service Hermes provide. Since they don't give a damn, I will call first thing tomorrow to cancel the order. Also there were 3 associates when we walked in the store with no customers other than my boyfriend and I. None of them greeted us right away - smh! I should have predicted the type of service afterwards. I would never want to buy or shop at Hermes especially this location! People, spend your money elsewhere that actually want your money and provide good service. read more

services impeccable Love the selection if the merchandise you want is not in stock, they will make sure that it is sent to you on time read more

Staff here is so kind and welcoming. Was a very busy day so I put my name on the waitlist and they welcomed me in to look around. It was nice to walk around and figure out what I wanted to look at once a sales associate was available. Soon after, my name was called and Jasmine helped me out. I had an idea of what I wanted to look at so Jasmine helped pull things for me and let me try them on. She was helpful in getting me the right size and color of what I wanted and the process was nice and smooth. The lady that welcomed me when I checked in was also handing out sparkling and still water, which was a nice touch and made me feel even more welcome. Jacob helped set up an account for me after some technical issues and got me checked out and wrapped my items beautifully. The staff are all kind and professional and the store is clean and beautifully designed. Such a great experience! read more

Hermes - Women's Clothing Near Me - Palo Alto, California

The store manager is very mean and racist. I spent 40,000 dollars and my SA promised to give me a birkin or Kelly. But the store manager refuse my request even their SA already promised me. If you really want to buy a birkin or Kelly I suggest that you can try SF or other store. Not only the SA but the store manager is really really meant and not respect their customers. read more

Hermes - Bad attitude from their store manager - Women's Clothing Near Me - Palo Alto, California

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Great customer service. Helpful. Knowledgeable. Professional staff. Clean store. Lots of selection. (Tip: Do make an appointment prior if possible.) So glad SF is not the only location seeing as this location is definitely more convenient. This was my first time at this location and won't be my last. read more

Hermès does not care about your business. For a luxury boutique they should have better customer service because that is what you are paying for when you purchase a luxury item. The quality of the items are not worth the exorbitant prices or the effort I have to put in making an appointment to give them money for overpriced goods. I called TWO weeks ago to schedule an appointment. I received a text reply one WEEK later. I replied ONE WEEK ago and still have not heard back about an appointment. Your items are not worth my time and effort to purchase something. read more

I was very skeptical given the reviews however Jerad truly changed my perspective. From entry he was thoughtful and on a mission to make me feel welcomed. I rarely have time off let alone without kids so I was hesitant bringing them. Again, he went above and beyond to help me find a treat for myself. I am very grateful to the patience and quality customer service he provided read more

Had a lovely visit today! Had an appointment with my CA but unfortunately she was not in but all the other CA were so kind and accommodating and were willing to assist me with my purchase. Came out with a small gift for my friend and had an amazing experience being assisted by other CAs. read more

Worst sale associate I encountered. The lady didn't have the bandwidth to take time assisting me during my visit on June 3rd. Shes busy complaining to me and my husband that she is super busy. She even gave me an attitude when I asked if she could get me the size and belt hardware that I'm looking for. Even worse she packed the wrong size of belt. Now I have to go back and exchange for the right one. I hope they hire efficient and pleasant sales associate in the future read more

I wasn't going to leave a review for this location as I didn't purchase anything, as I was told they don't have any bags, and I likely won't get any bags because of a "shortage," and I wasn't offered assistance finding anything else I might be interested in. but I saw what was posted below by a customer from their communications from a higher-up. the message said they supposedly "treat all customers equal" and "no one has to buy anything to get a bag" and I'd like to corroborate that it is a load of crap on the end of customers. everyone knows that it is a system based on favoritism. how you gain favoritism might have to do with bias, and also with your dollars paying commission to ideally one S.A. across every type of item the store sells to prove loyalty and true interest in the brand's heritage. you're not just allowed to like the bags and want one, you have to "deserve it." Palo Alto's store is very small and serves a very affluent community, so you're competing for a very small quantity of bags. I doubt it is "first come first serve" and all fair across the board in this location, or the reviews here would reflect that and I would have received better service than "we don't have any," like being asked what KIND of bag I want, or be offered to get on a wait list if that's what they're really doing... it was very disappointing to just be dismissed. I am glad I gave Hermes a third chance and tried a larger flag ship store to find my dream bag that isn't even a quota bag. but the experience here almost put me off the brand forever! so I can't believe they have the gall to spread the rumor that "you don't need to spend a dime to be offered a Birkin or Kelly," that is a straight up fairy tale which will just lead them to more "annoying first time clients" asking about quota bags and probably having bad experiences. why can't they be forthcoming? it's more like, you don't need to spend anything, because you won't be offered or shown anything here. so yeah, on average I guess no one "has to spend anything" because they don't let anyone lol read more

One of my favorite store in the Stanford shopping mall. The staff is friendly and they always have what I want, but well, sometimes it takes some wait. It will Be great if you do some research before you go to the store. As sometimes they could get very busy and the time the SA can sworn with you might be limited. read more

Hermes - Women's Clothing Near Me - Palo Alto, California

Picked up a couple of beautiful items today at the Hermes Palo Alto boutique. Holden is a ray of sunshine! He's sincere, attentive, has great instinct on what works well on me and very informative. I always look forward to my visit to the boutique. I had went into the boutique today to look at their FW 2023 collection. I had inquired on a few pieces that I had seen online. Since it's a new collection, not all the pieces have arrived in the boutique today or are sold out. We both did a bit of browsing on his app to see the options for colors and sizes. Holden was able to help me pre-order a few pieces. Can't wait for these pieces to arrive! Today's visit wasn't just to see the FW 2023 collection but also to catch up with Holden. My visits to this boutique have always been wonderful. The team at this boutique are very friendly. A lot of times, I'm early to an appointment, so an associate would advise me that Holden is finishing up with his client and would offer me a drink. When my purchases are being rung up, another associate will help with the wrapping. read more

I'm rather new to Hermes and started coming to the store quite regularly only a few months ago. I've fallen in love with the brand (I previously frequented the Chanel boutique in NM next door). What's kept me coming back has been the experience, service, and quality of their products. Rianti is my SA and has been exceptional. I've had a list of items on my personal wish list, most of which have been in stock and I've been able to walk out with on each visit. Rianti has helped me think through colors and other options as well, and made it a very fun experience overall. I'm sorry to see some of the negative reviews on this location, as my experience has been anything but. I'll be back soon! read more

Came here on a Friday to shop for my birthday with my hubby and kiddos. We were fairly new to Hermes so we didn't make an appointment but they were open for walk-in at the time. Even though we only live 30 mins away from Stanford shopping mall, this was our first time at this Hermes boutique. My hubby was helped by Stella and while I was browsing around the women shoes section, another SA (I couldn't remember her name )was checking on me to see if I needed help with anything even though she was helping another client. Told her I needed to find a shoes size and she said she would check for me. A few minutes later, Stella, my hubby SA came out with both my hubby shoes and mine, informing me that the other SA found my shoes size and handed it over to Stella so she could assist both of us since we're together. I thought that was very nice of her for doing that. Great customer service!!! Stella, our SA was also very friendly and attentive! Ended up with 2 pairs of shoes (one for hubby and one for me ) and a pair of earrings. Will definitely coming back to shop for more in the future!!! read more

Hermes - Women's Clothing Near Me - Palo Alto, California

We visited the Hermes store at Palo Alto yesterday and our experience was disappointing to say the very least. Our sales associate Susan, treated us with a lack of courtesy or professionalism. Susan was, at times, simply rude and did not answer our questions. We felt she simply did not want to help us. We had visited and shopped at this Hermes location in the past, but this last visit has been a disappointment. Furthermore, some of the items that we saw inside the glass display case had strains of long hair on the products. When I told Susan about it, she replied with a simple smile and with nothing more. Nevertheless, we had expected better services from a brand such as Hermes. read more

Hermes - Women's Clothing Near Me - Palo Alto, California

I read the reviews prior to coming and most point out bad service so, I didn't have high expectations coming here. Turned out to be a pleasant visit for us though! We were told beforehand they were busy so it might take a moment before an SA would approach us. Understood. It was pre-holidays. But Kim was so nice and helped convince our mom to come back to the store to try on some shoes. I would love to come back to this store and get something for myself. There's also a lot of other nice stores around, so worth to visit! read more

Zero rating. Drove 30 minutes to buy anniversary gift. They didn't let me in because I need one week a head appointment. And by the way, there were no customers in the store. I have spent so much money on their products but no more. So I spent my money in Cartier instead which is right next door. So Hermes just lost a customer for life. read more

Terrible service. If it can be given Zero star, I would. The sales are rude and poor education. They do not have any patience with customers. I plan to buy a birkin, and I can accumulate my consumption. But their attitude let Hermes Palo Alto only have 2.5 reviews and they should find a reason for that. read more

Hermes - The photo show what I want to say to this store and most of the sales in here. - Women's Clothing Near Me - Palo Alto, California

My mother bought a Hermes Apple Watch band for my wife for her birthday. The band came apart within 3 weeks. My wife is a careful person so I doubt she did anything unusual. We went to this Hermes store and they said they needed to send it to France to repair. And it would take six months. And they refused to give a new one. This was my wife's first Hermes product and it was a terrible experience. We took it across the way to the Apple Store and they fixed it in ten minutes. Five stars for Apple. read more

Jerad is super nice and sweet. Helped my friend and I look for a variety of things. We came a little late for our appointment but still helped us. I think we spent a good hour to hour or a little over. My friend ended up getting a picotin, was a bit unexpected but she likes the color, so was lucky it was in stock. They have a variety of Twilly, not full stock but some what decent amount. I suggest booking an appointment, it helps. Otherwise, pleasant visit and Jerad was awesome. read more

TLDR it's best to reserve an appointment well ahead of time! And be prepared for possibly the worst customer service experience. You must use the online appointment system to do anything in the store - shop, return, get a repair done, etc. They will not take walk-ins. And it's possible they won't take same day appointments either because someone needs to "confirm" the appointment and they might not get to it because they are busy. Make sure you're ready to show your appointment confirmation email to the bouncer when you arrive! I've only had one good visit here. It's a shame that a luxury brand who should be delivering luxury service is not able to deliver! Customer service has always been inconsistent here. And during my latest visit to drop off a repair, everyone was rude like I'm wasting their time. I try to avoid this store as much as possible. My friend was with me and noted that it wasn't just me who felt like we were wanted there. read more

I've been a long time customer if Hermes, I switched to SF because they have a much larger selection. PA is nice, but limited unless you have a stellar SA. I used to and she left, it's never been the same since. I've spent SO much time, energy and money, but it seems i am not valued or cared about. I dropped in a month ago, they had a waiting list. Fine, I thought, a couple hours and I'll but some awesome things. Well.... THREE WEEKS later I get a call .... I mean really? Why bother even calling, it's insulting. I get busy and pandemic and we ALL are having a difficult time. My history with H is strong, I've not been treated with respect lately. So disappointing! read more

The worse place to waste our valuable time and money. My husband and I stopped by pre pandemic to purchase a scarf for a friend. The store wasn't busy but it took them forever to help us. The SA was cold, unfriendly and unwelcome. She didn't give us any feedbacks or suggestions when was asked. We felt rushed and unwanted there, like we were wasting her time. They also charged us for the small Hermes shopping bag. That was unnecessary considering how expensive their products are... We would never come back here. Luxury should be full with warm welcoming and happiness but we found the opposite in this store.... read more

This was the first Hermes store I visited after moving back to the Bay Area. I came in and met Miles, the best SA a person can ask for! Whether you're a new or familiar face, he goes above and beyond, making sure that his clients are well taken care of and receive the experience that one might expect from a luxury house like Hermes. He works hard to learn client's styles and desires to bring in the most appropriate and exciting pieces tailored to that guest. As Covid has hit every industry hard in the past 2 years, Hermes has been no exception. However, even through the hardship, the associates at this location have worked hard to keep both safety and accessibility for their guests at the forefront. Yes, making appointments might be inconvenient for some, but this is the future; get used to it. We're all navigating these trying times together. read more

Hermes - Can't you just feel the luxury from these orange boxes? - Women's Clothing Near Me - Palo Alto, California