Long story short. My family was shopping here. After paying at the register. My 3 yr old started to…read morethrow a fit. As we were walking out of the store. An employee from the register stopped us and gave my son two little DSW bags. It made his day and mines too. The employee was so sweet and kind. Thank you for hiring such a great employee. We need more people like this... 8/1/26 7:12pm I didn't get her name. Younger white girl with glasses.

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

Liz was awesome! Super helpful and patient. I came in with recommendations from my podiatrist, and…read morehonestly, I hate buying new shoes. They're expensive, and when you need them for comfort and support, you really don't want to get it wrong. I spent over an hour here and never felt rushed once. Liz took the time to answer questions, help me try different options, and even helped me order a different color. The store started getting really busy, and there were a few customers complaining, but she handled everything like a total pro while still making sure I felt taken care of. Great customer service is hard to find these days, and she absolutely delivered!

Because we have some minor foot problems (primarily plantar fasciitis), we like coming to Footwear…read moreetc. because they have the right kind of shoes and other accessories to help these conditions, and knowledgeable staff who can assist us with our choices. The shoe selection is carefully curated - and by that I mean that you'll only find higher-quality footwear, but also that your selections are going to be limited. For the men's shoes, there very limited choices for dress shoes, needed for my work, and I'm on my feel for a lot of the day. In fact, on a recent trip there really only was one pair of Eccos that would have worked. There are more casual, non-athletic men's shoes, and a larger selection of sneakers like Hoka. They have an okay rewards program - you get a point for every buck you spend, and when you accumulate 300 points then you get $20 off your next purchase. Essentially it's about a 6.7% rebate, and it hooks you back in to spend even more money! Be aware of the expiration dates of the rewards, however. Look out for brochures or emails with a 15% coupon as well.

=== Most comfortable pair of running shoes I've encountered thanks to Chris ===…read more For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him.

I went to Road Runner Sports today to do a return. I usually shop at the Campbell location, and my…read moreexperiences there have always been great, so I was surprised by how different my visit to the Sunnyvale location felt. My boyfriend and I came in to return a pair of shoes, but we were apparently confused about the return/exchange policy--or perhaps it wasn't explained clearly when we originally purchased them. We were under the impression that returns and exchanges could be made within 90 days of purchase. When we arrived, we were told that our shoes could only be exchanged, not returned. That wasn't the issue. Once the policy was explained, we understood it. What made the experience frustrating was the attitude we received from multiple employees. The staff kept repeating the policy over and over, and it started to feel less like they were helping us understand and more like they were talking down to us. One sales associate, Vlad, was especially condescending. He compared our situation to buying a used car, driving it around, scratching it up, and then expecting a full refund. He repeatedly pointed out scuffs on the shoes, even after we acknowledged and understood the policy. The comparison felt unnecessary, and his tone came across as rude rather than helpful. Later, after Vlad went on break, we were assisted by Chris at the register. He was able to process the exchange onto a gift card, which we appreciated, but he also seemed to be in a bad mood and wasn't particularly friendly. Maybe it was just an off day for the staff, but the overall customer service at this location was disappointing. If you have the option, I'd recommend going to the Campbell location instead. I've consistently had much better experiences there.

This is my favorite sketchers location. Since we were eating lunch next door, we decided to stop…read moreby. They had a huge selection of women's shoes. They are, by far, the most comfortable shoes. They had a buy one get one 50% off sale. I found two pairs of shoes in no time and tried them on. They fit perfectly. There was only one customer ahead of me at the checkout. So I didn't wait long at all to purchase my shoes. The young man that helped me was so sweet. I purchased the two pairs for a really good price. I recommend coming here if you are looking for comfortable stylish shoes for a great price.

This is a big store. Rows and rows of shoes. Some good deals as well. The staff seemed…read moredisinterested and not too keen to engage and help. I still buy a pair.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

There's a secret $20 off for Nike members this week. Once I told the cashier my Nike info, then…read morethey told me about the promotion. There's also a 50% off clearance items denoted by the orange price tags. The promotions stack. Today was a good day. Staff was awesome.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

**Horrible store employees, asking you the same question 7 times, and they all think you are going…read morein there to steal. They're not welcoming at all, I will never go back to this store. i went in yesterday and me and my friends were harassed by the employees. While checking out, one employee, (has tattoos the other one has pink hair lol) asks my friends what else did he have, insisting that he has something else. then he reviewed the camera footage and realized he's an dodo bird. DO NOT GIVE THESE PEOPLE YOUR MONEY