Offensively terrible customer service. And unfortunately they "assign" you to someone and cannot…read moreswitch.

We had a similar experience to one review that was written 6 months ago. One salesman was trying to…read more"help" us and he was extremely pushy to the point that he made us uncomfortable. He was following us around the store and asking questions like what does my husband do for work etc. He kept interrupting us and we could barely look at items. The security guard also kept following us everywhere and was staring at us the entire time even though the store was empty. It was a very uncomfortable and weird experience.

Genuinely one of the best experiences I've had shopping for anything in my life. Fredy is an…read moreabsolute gem. He's charismatic, kind, personable, and most importantly incredibly talented and good as his job. Fredy does a great job of understanding what you're looking for, is able to offer suggestions on what would match personal style as well as make suggestions if you're unsure. Like many others have stated, he treats you like family and you can tell he has a real passion for what he does, and truly cares about you walking out of the story happy and satisfied. If you're on the fence about seeing Fredy, do yourself a favor and visit his store, you won't regret it!

I've rented and now bought a suit from Fredy and he has always made shopping here feel special. You…read morecan feel the passion he has for his craft when interacting with him (he can eyeball measurements like no other). He always provides an excellent, personalized experience and his attention to detail is impeccable. Would highly recommend.

Prices have risen and selection has worsened. Books are $8,…read morefor example. They used to be $4! Just a small item but it shows that customers are not #1 anymore. Profit is. No Bueno!

Such a lovely store. Not jammed pack and some of the nicest lady volunteers I've had.read more

I'm so glad they opened a new location! Santana Row has to…read moremuch traffic for me Literally the best customer service in the game. needed a last sec rush job for my brothers wedding and these guys definitely delivered! special thanks to Yosaph and Qiyam! can't wait to get my wedding set next !

Excited that Franco Uomo is now in Palo Alto! I've always loved Franco Uomo for their incredible…read morequality and attention to detail, so I was thrilled to hear they opened a new location near Stanford. The store itself is beautifully designed--sophisticated, warm, and inviting. Yosef is fantastic! He has a great eye for style, is incredibly kind, and makes you feel completely comfortable from the moment you walk in. Whether you're looking for a sharp suit, a perfectly tailored shirt, or just some expert advice, the customer service here is unmatched. You're not just buying clothes--you're getting an experience.

My wedding was just a few weeks ago and Mario made sure I looked my best! I've always been nervous…read moreabout wearing suits because I don't have a typical frame but that didn't stop him from delivering an amazing suit that fit just right. I had some friends that messaged me the day after the wedding and they didn't even congratulate me on my marriage.... They just wanted to say how good my outfit looked in photos! I would definitely recommend these guys, they were fast and delivered high quality work!

I have become a very frequent customer of Mario. A true local gem started by Mario's father. I…read morebought a sport coat at a nice outlet but did not realize all the buttons needed to be sewed in. I had tuxedo pants that were 10 years and a few inches ago that Mario expertly tailored to current measurements on short notice. In addition, I gifted my son a fine suit and Mario hit that one out of the park. Finally, I had a full suit purchased at the Livermore Outlets that Mario made look like a custom suit. Mario is a class act, I would drive from all over the state to have Mario work on my undersized wardrobe. I highly recommend this shop!

This is an updated 5-Star review to include pictures of my amazing 3pc suit and tie. I can't…read morerecommend Hall Madden Palo Alto enough.

Hall Madden is hands down the best suit experience I've ever had. From the moment I walked in, the…read moreteam was beyond welcoming--super friendly, no pretension, just genuinely great people who clearly care about their craft. The service was exceptional every step of the way, and they made the whole process feel easy and fun. The suit itself? Absolutely incredible. The fit, the fabric, the attention to detail--everything was spot on. It's honestly my favorite suit I own, and I get compliments every time I wear it. If you're looking for a custom suit that feels as good as it looks (and an awesome team to help you get there), Hall Madden is the place.

Sadly, after Everlane was purchased by Shein, both quality and level of customer service have…read moresuffered greatly. They have lost a lot of clientele over this, including my family and me. Very unfortunate.

Everlane continues to be an aesthetically pleasing and minimalist clothing store. They have men's…read moreand women's clothing here. I actually attended as part of a private company event and the staff were all super friendly and welcoming. There was a bit of a wait for the fitting rooms so I put my clothes on a rack while I shopped around. When it was my turn, to my surprise there was an extra pair of green pants that I didn't add and I pointed that out. They said that they added it for me to try on with my stuff! I was skeptical but I tried it and to my surprise the pants fit me like a glove and were super comfortable! I was super impressed they were able to pinpoint my size and it looked nice with the clothes I was trying on! I liked the pants so much I ended up buying them. They're the utility straight leg pants and I even bought another pair online in a different color (on sale) since I liked the fit so much. Their tops sizing seems pretty consistent. I was consistently around an XS. I did try on a jacket in XS but it felt a bit baggy so maybe I could wear XXS in jackets. They had a cool bomber jacket on the men's aisle that I wish they had on the women's aisle as well! I think Everlane's clothes are on the pricier side but they feel nice and I hope to get a lot of wears out of the pieces I bought!

Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some…read moreof the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.

While I like the clothes, I had a strange and unfriendly experience with the associate working when…read moreI bought a pair of pants. I mistakenly thought that Faherty and Marine Layer were sister companies. I realized I was wrong, dropped it and asked how I could sign up for Marine Layer's membership or email sign up. The staff member harshly repeated herself telling me the two companies were not related, uncalled for and not what I was asking - also super rude. The exchange started out alright and just ended straight up hostile, even after my purchase. I'll keep the pants but I won't be shopping at this store again. I haven't experienced this attitude at neighboring retail stores in this shopping mall.

Iracema helped my friend and I find wedding guest dresses this past Sunday and she was incredibly…read morehelpful! She was very patient with us while we tried on many options, carried all of our dresses to the fitting rooms, and helped us determine which dresses would be best for the weddings we were going to! We really enjoyed our experience shopping with her!

Had great 5* women's dress experience…read more If you want full service men's service this is not where I want to be. I wanted a new pair of men's dress shoes and the staff twice refused to measure my feet. He didn't have my proposed size in black so brought brown which was great but didn't fit. I asked about width and was told they only had medium. As such we walked out.

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Check your credit card statement. They had a "problem" with the register (or did they) and claimed…read moremy first charge didn't go through so they passed me off to another employee, who confirmed that the first charge did not go through. Of course, I checked my credit card statement and not really surprised to see that I was double charged. 10 stars for my credit card service rep who disputed it for me right away. The experience had a "sketchy" feel to it. If you are going to shop here, might be good to pay cash. Nordstrom Rack corporate accounting/fraud department may want to have a closer look at this store.