1. Hall Madden

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    Palo Alto, CA

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    Courtney W.

    My wife and I were in search of a place to get a custom suit for our wedding this October. After searching online, we are so thankful we chose Hall Madden--working with Mathea was THE BEST and the final outcome was everything we had hoped for. This was our first time doing a custom suit and we, honestly, had no idea how many fine details go into the final look. Thankfully, Mathea has years of experience and her expertise really shines through with helping you create the final product. Who knew there were so many shades and textures of navy?! We were overwhelmed with the amount of fabric choices to choose from and relied and trusted her option to guide us in creating the perfect vision for our wedding day look. We went into the studio a total of three times. During our initial visit we talked details, fabric choices, liner options, and took numerous measurements. We also nailed down the timeline and what to expect since we were in the middle of the coronavirus pandemic. During the second appointment, you try on a test suit that has been specifically made for your body based on your initial fitting and measurements. This is where Mathea really shined with making minor adjustments, ones we would have never even noticed, to obtain the absolute best look and fit in the end. She was also wonderful with helping us select the best pocket square and shirt to compliment the suit and fabric we selected. On our third and final appointment we were able to try on the final suit and it was PERFECTION! No additional adjustments or alterations required. Mathea was super sweet and gifted us with the test suit due to a delay we encountered for our second fitting because of Covid. So, we basically ended up with two custom suits that she'll be able to wear for years to come. We love all the custom details--the lapel, 3 button sleeve and her name stitched inside. Now that she's been properly fitted, we realize just how badly all her other 'off the rack' blazers look. Those will be donated and we'll be working with Mathea and Hall Madden for future Bespoke clothing. Another notable mention, all the measurements are saved for future needs! Great for gift giving!!

    Thanks Mathea! I love, love, LOVE my new suit!
    Carly B.

    LADIES!! Need a quality suit? Look no further. Bottom Line: If you're willing to pay a little more, this place will not disappoint. I was in search of a business suit for upcoming court trials, and needed everything to look sharp. I've always shopped off the rack (typically from Banana Republic) but I'm shorter and have played sports all my life so the shirts and pants were often a bit long, or tight in some areas while loose in others. Tailoring helps, but only so much, and you're limited to the styles and colors in the store. I'm not a clothes person, but being able to pick out small details (with professional assistance) was actually pretty fun. Nerd/OCD friend alert: they even have this tool that measures the slope of your shoulders so your shirts sit/fall correctly. The slope of your shoulders, like what?! Like I said before, I'm not a clothes or design person at all, and Mathea helped guide me in the right direction with her expert eye and advice. And holy hell, this new suit is so comfortable, I feel like I could wear it all day (even in hot weather) and be comfortable while looking amazing. I mean, there is this soft smooth liner (apparently Japanese cotton) on the inside of the pants, and all I want to do is wiggle my legs around to feel the silkiness. I probably look like I have ants in my pants, but oh well. The shirt is light yet crisp. For the first time in my life, while wearing a dress jacket, I can bring both my arms together in front of me without it being too tight in the front of my shoulders while the sleeves are still too long. . Everything JUST FITS RIGHT. It's a beautiful thing. Here's basically the best way to sum it up: All the pieces just sit nicely and make me look taller, thinner and fitter than I actually am Thank you Mathea! :)

    Supposedly my custom suit

    I had the worst experience I've ever had with a business here. Mathea not only failed to provide me with custom suit I was fitted for, repeatedly lied to my face, wasted hours of my time, and left me with no suit 3 days before a wedding I was a part of. I would not recommend this business to anyone. Seeing as Mathea came highly recommended from Hall Madden S.F., I can only conclude that she judged me based on appearance of being a queer woman of color, and thought she could get over on me. full story... 1st appt - measured, picked fabrics and details, paid in full. Mathea told me a 7 week turnaround time was no problem. Nothing spectacular, nothing wrong. I did notice that Mathea seemed hurried, or distracted, not really listening to me and brushing off my questions. I thought she either had mimosas all morning, or was coked up! I called Mathea 10 days out from the wedding, she told me the suit was ready and we scheduled a second fitting. Mathea called 1hr before the second appointment asking to reschedule, stating she was not feeling well. I was a little apprehensive because this pushed my pick-up date to 4 days before the wedding, however Mathea assured me that I might not even need any last minute alterations; and if I did it would be a quick 48 turnaround. I agreed and rescheduled. Mathea showed up late to second fitting, and everything that happened next was unprofessional, baffling, and downright insulting. Mathea instructed me to put on a wrinkled pair of pants that were laying on a stool, and a mis-matched black jacket hanging on the mirror; the began measuring me again. I was SO confused. Why was this suit not pressed and in a garment bag? Why was it black and not navy blue as ordered? Why was it 3 sizes too big? Where was the colored jacket liner ? Stitched initials? Belt loops? Pocket square? Literally nothing was correct. I specifically asked Mathea, "Is this my suit?", and she answered "yes". I was still SO confused. Why are you measuring me all over again like its the 1st appt. That is when I realized that Mathea was blatantly lying to my face, and trying to gaslight me. This was clearly not my suit, but a showroom template; and she was starting from scratch. I asked Mathea again more directly, "Are you sure this is the suit I ordered because it feels like a template and nothing about it is correct ''. Mathea looked me directly in my eyes and doubled down on the lie, not only telling me it was my suit, but also stating that it "just needed to be taken in a little bit" and the tailor had been "messing up on the womens template". I'm sorry but "custom" suits don't come back 3 sizes too big, wrong color, wrong fabric, wrong details, with no customization. Here is where I felt insulted. What judgements was she making about me to think I was dumb enough to believe what she was saying. Mathea was given every opportunity to come clean, yet she chose to stick to lying and repeating catch phrases such as "client satisfaction", "making it right", "complimentary shirts", etc. The fitting ended with Mathea telling me that she would either FEDEX me my suit the next day or drive it to me personally. I was so baffled, insulted, and frustrated, I just said okay and left. After processing what just happened on my hour drive home, I realized that no WAY could I trust Mathea to make good on her word when she had no problem repeatedly lying to me. And, it was impossible for her to produce what I ordered in 24hrs. I sent her a text message telling her I was very disappointed in the service, that I believed she was being dis-honest, and I did not trust she was going to do anything she said she was to correct the situation. She responded via text stating she could make the black template suit work. FINALLY, she admitted she was lying. However, in what world would I want a black suit, when I'm in the wedding party and the color is Navy blue!!! And to try and give me a used template in place if a brand new custom suit. I told her I just wanted a refund at this point. She of course immediately called me and continued with her nonsense. She did not apologize for lying, or even acknowledge that she had. She did not even address what actually happened to the original suit. I told her to just stop and issue a refund. Not trusting this would happen, I looked up her boss's info and called him directly myself to let him know what happened, before she could call and lie to him!! He needed to know the egregious behavior and how Hall Madden was being represented. I will say he was absolutely wonderful in his response to the situation. All of this was just so unnecessary. Whether Mathea forgot to submit the order, it got lost, or whatever happened, all she had to do was be honest and transparent. Mistakes are bound to happen in every industry, it's how you handle them that matters most. Lying to the client, gaslighting them, and insulting their intelligence is not the way!!

    Me in my Hall Madden suit with my wife!
    Rohan K.

    I feel very lucky to have found Mathea and Hall Madden. She outfit me, my wedding party, and my family for my wedding. She provided each of us with a suit that we loved and was easily the best suit we have ever worn. Mathea was not only our custom tailor, she was the stylist for the men at the wedding. She gave me tips on shoes, ties, socks and even found the best colors for my groomsmen and my best women to have a stuinning wedding party. The whole process took about 2 months, and Mathea was very communicative throughout the whole process and answered all my questions. I've already ordered a custom coat and am very excited for the next suit I will get from Hall Madden. I would recommend it to everyone!

    Coat
    Nolee W.

    LADIES!!! If you are looking for a fitted custom coat, Hall Madden is the place to be! Mathea is super sweet and patient and will take good care of you. She's detail oriented and organized and knows what will work on you. If you have questions about materials, texture, style, colors, she got you! I'm super happy with how the coat turned out--how it's weightless and contours my silhouette effortlessly :)

    Jazman J.

    Mathea fitted me and my groomsmen back in January; her fashion and fitting knowledge is extraordinary. The experience was amazing and personal. The fitting is so much more detailed compared to ordinary department stores. When I purchased my suits in the past, they only measured chest & shoulder/arm length for the jacket, and waist & inseam for pants. Mathea first had us try on pre-fitted suits. She took notes on areas that were either too tight or too loose to be adjusted for the final product. As for me, she noticed my thighs and seat were too tight for my waist line (an issue I've often encountered buying pants/jeans). My jacket was snug around the bicep/deltoid area, and the shoulders had a few wrinkles. She then brought out a tool to measure the angle drop of my shoulder; something l've never seen before. We found out the drop on my shoulders were uneven. Mathea explained its common for people to have unsymmetrical bodies. This experience made me happy because now I'll have a suit that's 100% tailored for melt body. *Note* I only posted pictures from the fitting because the wedding was postponed due to the Coronavirus pandemic. I hope to post picture of us in our fitted suits after the wedding!

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    8 months ago

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    5 years ago

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    6 years ago

    Mathea did a great job fitting my suit and making sure it was ready for my rushed wearing date.

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    6 years ago

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    6 years ago

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    5 years ago

    Mathea did a fabulous job with my tuxedo. Very professional, knowledgeable, and personable. I highly recommend.

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    5 years ago

    Mathea it's amazing and got me looking like a million bucks! Highly recommend!!! Sue had great style and really took care of me

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    5 years ago

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    5 years ago

    Professional and friendly fitting. Amazing results when the suit arrived. Mathea Exceeded all expectations.

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    Page 1 of 2

    Ask the Community - Hall Madden

    Review Highlights - Hall Madden

    “Mathea literally gave me white glove service and she her attention to detail was impressive.”

    Mentioned in 37 reviews

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    Marine Layer - Outside!

    Marine Layer

    3.7(20 reviews)
    0.4 mi
    •$$$

    Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some…read moreof the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.

    While I like the clothes, I had a strange and unfriendly experience with the associate working when…read moreI bought a pair of pants. I mistakenly thought that Faherty and Marine Layer were sister companies. I realized I was wrong, dropped it and asked how I could sign up for Marine Layer's membership or email sign up. The staff member harshly repeated herself telling me the two companies were not related, uncalled for and not what I was asking - also super rude. The exchange started out alright and just ended straight up hostile, even after my purchase. I'll keep the pants but I won't be shopping at this store again. I haven't experienced this attitude at neighboring retail stores in this shopping mall.

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    Marine Layer - Outside

    Outside

    Marine Layer
    Marine Layer

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    Patagonia Palo Alto

    Patagonia Palo Alto

    4.1(132 reviews)
    0.2 mi
    •$$$

    Patagonia in general and specifically the Palo Alto store is PHEROMONAL! I took a damaged bag for…read morerepair(not due to poor qualify or workmanship) to this store and the young asian lady who helped me decided to replace my bag with a new one rather than repair it. Companies like this will always be successful and have me as life long customer. You may pay a little extra for a quality product, but you can rest assured that it is money well spent. The company is great aa is the young lady and I truly appreciate stellar products and services as is emblematic of Patagonia.

    Came in to sell some worn items and Associate Nicole assisted me. She was semi-professional. First…read moreshe told me items had to be washed within 72 hours then proceeded to check items. Flipping them back and forth a bit dramatically and excessively, checking zippers aggressively and flipping everthing inside and out as if she wanted to find a flaw lol. If anything it was a great performance of examining clothing and zippers. Bravo for the show - I have not seen that done before! Then she wanted to share care tips with me to use dryer balls for down items and I said that is all I use. In the end my items all qualified since they were barely worn, and I could bring my 4 items back for $77 in credit. No thanks Patagonia - I'll give them away now and won't shop with you again. I've been a customer with you since 2014 but I'm really done now. Disappointed that the service was just not what the company use to represent. Associate was a bit of a snob and had an underlying tone of aggression with her tips and cares and excessive clothing examination show. I bet she wanted to find a flaw in my items but unfortunately she found none. Overall a terribly sad experience. I definitely will not visit this store again and honestly there are a lot of great companies out there that are similar to Patagonia. There is nothing really special anymore about this brand.

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    Patagonia Palo Alto
    Patagonia Palo Alto
    Patagonia Palo Alto

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    The RealReal - Palo Alto - I find your confident promises laughable.

    The RealReal - Palo Alto

    2.7(131 reviews)
    0.1 mi

    I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

    This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

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    The RealReal - Palo Alto - It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

    It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

    The RealReal - Palo Alto
    The RealReal - Palo Alto

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    Hall Madden - bespoke - Updated October 2026

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