Hall Madden is hands down the best suit experience I've ever had. From the moment I walked in, the…read moreteam was beyond welcoming--super friendly, no pretension, just genuinely great people who clearly care about their craft. The service was exceptional every step of the way, and they made the whole process feel easy and fun. The suit itself? Absolutely incredible. The fit, the fabric, the attention to detail--everything was spot on. It's honestly my favorite suit I own, and I get compliments every time I wear it. If you're looking for a custom suit that feels as good as it looks (and an awesome team to help you get there), Hall Madden is the place.

This is an updated 5-Star review to include pictures of my amazing 3pc suit and tie. I can't…read morerecommend Hall Madden Palo Alto enough.

I'm so glad they opened a new location! Santana Row has to…read moremuch traffic for me Literally the best customer service in the game. needed a last sec rush job for my brothers wedding and these guys definitely delivered! special thanks to Yosaph and Qiyam! can't wait to get my wedding set next !

Excited that Franco Uomo is now in Palo Alto! I've always loved Franco Uomo for their incredible…read morequality and attention to detail, so I was thrilled to hear they opened a new location near Stanford. The store itself is beautifully designed--sophisticated, warm, and inviting. Yosef is fantastic! He has a great eye for style, is incredibly kind, and makes you feel completely comfortable from the moment you walk in. Whether you're looking for a sharp suit, a perfectly tailored shirt, or just some expert advice, the customer service here is unmatched. You're not just buying clothes--you're getting an experience.

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Check your credit card statement. They had a "problem" with the register (or did they) and claimed…read moremy first charge didn't go through so they passed me off to another employee, who confirmed that the first charge did not go through. Of course, I checked my credit card statement and not really surprised to see that I was double charged. 10 stars for my credit card service rep who disputed it for me right away. The experience had a "sketchy" feel to it. If you are going to shop here, might be good to pay cash. Nordstrom Rack corporate accounting/fraud department may want to have a closer look at this store.

My husband came here to get a new suit, it came out great! The staff was very friendly.read more

I can't say enough good things about this spot; they so incredibly professional and they offer…read moreextremely incredible customer service! I love love love my husbands's suit, and so does my husband; Tailors keep did such a fantastic job with the suit; we got him a navy blue suit; and everything from getting fitted to getting a shirt and adjustments and everything was fantastic. The attention to details is amazing, and they really work with you to get it fitted. It's absolutely an incredible spot and you get an incredible suit. We are so happy we came here; and now I want a suit!

My wedding was just a few weeks ago and Mario made sure I looked my best! I've always been nervous…read moreabout wearing suits because I don't have a typical frame but that didn't stop him from delivering an amazing suit that fit just right. I had some friends that messaged me the day after the wedding and they didn't even congratulate me on my marriage.... They just wanted to say how good my outfit looked in photos! I would definitely recommend these guys, they were fast and delivered high quality work!

I have become a very frequent customer of Mario. A true local gem started by Mario's father. I…read morebought a sport coat at a nice outlet but did not realize all the buttons needed to be sewed in. I had tuxedo pants that were 10 years and a few inches ago that Mario expertly tailored to current measurements on short notice. In addition, I gifted my son a fine suit and Mario hit that one out of the park. Finally, I had a full suit purchased at the Livermore Outlets that Mario made look like a custom suit. Mario is a class act, I would drive from all over the state to have Mario work on my undersized wardrobe. I highly recommend this shop!

Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some…read moreof the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.

While I like the clothes, I had a strange and unfriendly experience with the associate working when…read moreI bought a pair of pants. I mistakenly thought that Faherty and Marine Layer were sister companies. I realized I was wrong, dropped it and asked how I could sign up for Marine Layer's membership or email sign up. The staff member harshly repeated herself telling me the two companies were not related, uncalled for and not what I was asking - also super rude. The exchange started out alright and just ended straight up hostile, even after my purchase. I'll keep the pants but I won't be shopping at this store again. I haven't experienced this attitude at neighboring retail stores in this shopping mall.

(Ryan Reynolds voiceover)…read more The vibe is Fjall Raven nirvana in Palo Alto! Damian warmly greeted us! He is super helpful! Brian went out of his way to make sure we got the right size and colors! Abisko Winter Trousers. Fits great! Side vent! Warm. Perfect for après ski! Singi X Trousers. Made for trekking adventures! Gonna put them through the paces tomorrow...maybe later today! Hestra gloves. The best! Did I say I just love Fjall Raven?! Well, I do. Great to see them in Palo Alto! Fjall Raven products are overbuilt and robust. Made for the outdoors! Definitely worth every penny! Will definitely be back! Thanks Damian and Brian! Would buy everything again! Woohoo!

From the owner: Hailing from the small town of Örnsköldsvik in Sweden, a place where mountains and forest meet the…read moresea, Fjällräven is an outdoor clothing and equipment company that’s committed to making nature more accessible. In true Swedish style, we focus on simplicity and practicality, and we have the utmost respect for the environment. This is what we do: Develop functional, durable and timeless outdoor gear Act responsibly towards nature, animals and people Inspire and develop interest in outdoor life

Patagonia in general and specifically the Palo Alto store is PHEROMONAL! I took a damaged bag for…read morerepair(not due to poor qualify or workmanship) to this store and the young asian lady who helped me decided to replace my bag with a new one rather than repair it. Companies like this will always be successful and have me as life long customer. You may pay a little extra for a quality product, but you can rest assured that it is money well spent. The company is great aa is the young lady and I truly appreciate stellar products and services as is emblematic of Patagonia.

Came in to sell some worn items and Associate Nicole assisted me. She was semi-professional. First…read moreshe told me items had to be washed within 72 hours then proceeded to check items. Flipping them back and forth a bit dramatically and excessively, checking zippers aggressively and flipping everthing inside and out as if she wanted to find a flaw lol. If anything it was a great performance of examining clothing and zippers. Bravo for the show - I have not seen that done before! Then she wanted to share care tips with me to use dryer balls for down items and I said that is all I use. In the end my items all qualified since they were barely worn, and I could bring my 4 items back for $77 in credit. No thanks Patagonia - I'll give them away now and won't shop with you again. I've been a customer with you since 2014 but I'm really done now. Disappointed that the service was just not what the company use to represent. Associate was a bit of a snob and had an underlying tone of aggression with her tips and cares and excessive clothing examination show. I bet she wanted to find a flaw in my items but unfortunately she found none. Overall a terribly sad experience. I definitely will not visit this store again and honestly there are a lot of great companies out there that are similar to Patagonia. There is nothing really special anymore about this brand.

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

Upon entering Rin's our 4th bridal boutique, I quietly said, "I think we may find a dress here." At…read morethis point, my daughter had tried on several dresses but hadn't found "the one". Megan was assisting us; she was SO professional, helpful, and very patient. At the end of the appointment, Megan encouraged to my daughter to walk around and sitting with her two final choices. The whole experience was superb, and yes, there was a dress! In fact, the person who did the alterations, Irina, even came in on her day off, knowing the dress would be altered out of state, so I could take photos of what, where, and how the dress should be altered. Thank you, Megan and Irina, for going above and beyond!

Set up an appointment on a Saturday and was SHOCKED at how many brides they try to accommodate at…read moreone time given the size of the shop. Because there were so many people my appointment got started late (which happens and we didnt have plans after) with a stylist who seemed sort of flustered. Sadly, the shop is very run down with faux leather furniture that is cracked and dirty from wear. The pedestal is shaggy with worn carpet and the whole shop had a bit of a stale smell. I wont name my stylist cause I dont want to be unkind but she seemed confused that I had chosen this shop as my first stop. Im not sure if its well understood that you shouldnt come here if you havent tried on any dresses yet but, it did make me feel like she thought it was a waste of time. Additionally, they didnt have very many styles to choose from. There were hundreds of dresses, for sure, but they were all very very similiar and either A- Line princess dresses with huge skirts, V cut necklines or heavily beaded and embroidered. I was really hoping for mini dresses, something with pleats, two pieces, tiered dresses and more color variation like off white, champagne, cream, blush, etc. I suppose I should have read the reviews.