I've been here twice to buy shoes, and the service here has been outstanding. On my first visit,…read moremanager Sonja took one look at my feet and instantly recommended the light hikers that nicely fit my funny shaped feet. I did try all the other similar models, but none were as good -- Sonja had nailed it with the first glance. On my second visit -- same thing. Sonja recommended a trail runner model, and it was the best fit. Of course I had to try all the other ones as well, and Francisco was kind and patient enough to help me out. The shoes aren't cheap, but they're super comfortable and Keen stands behind them with a great warranty.

I came here to test the new taghvee workboots and the gentleman that helped me was very helpful…read more They had alot of selections but did not carry the boots for my model of shoe that i wanted. I ordered the boots and they were amazing. It's worth every penny. I will be coming back because of the kind customer service i received.

Truly wonderful experience at Fleet Feet. Excellent selection, knowledgable associates, and no…read moresales pressure. Unlike other running shoe store experiences, I wasn't pressured to get insoles, buy a membership, or pick a particular brand. The story: I needed new daily running shoes after retiring my old pair. I have a membership at another running shoe chain but hated the experience. I also have a membership at a well-known outdoors chain, but their associates are always swamped and tend not to have running-shoe specific knowledge. I wanted another option, so I went to Fleet Feet. The associate listened to what I was looking for, did a quick foot scan and gait analysis, and then made informed suggestions. They were also happy to let me try on additional pairs I was interested in. After trying on several pairs, I settled on the Mizuno Wave Rider. When checking out, the associate helping me said I could create an account or just checkout--another example of how refreshingly no pressure the whole experience was. I love my new shoes and I was very satisfied with the experience. I'll return to Fleet Feet for future running shoe needs.

Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

Took my elderly dad here for new shoes. Despite being busy, they were very helpful getting a lot…read moreof shoes for my dad to try on. I wish I got the sales persons name because she was so patient and kind to my dad. I'm impressed and grateful for the service

Based on conversation with Rebecca, my daughter and I came back from shoes. Jessica helped us and…read morewas knowledgeable -- directing my daughter to shoe options that were not just acceptable (tough with the teenagers!) but also sufficiently supportive and she'll be walking a lot. Was great to get her help, and we walked out with a pair ordered that my daughter's excited about. Thanks Jessica (and Rebecca!)

Excellent service, very satisfied with repair. Also, great place for hats, shoe purchase, and…read moresmall gifts.

I'm now the 3rd generation that makes this family business the only spot for shoe repair!! I came…read morein earlier this year to fix the bottoms of some vintage Ferragamo's and was very satisfied with the job and how they fixed up the velvet exterior as well - plus, I forgot to mention when I dropped them off that I wouldn't be able to pick them up and they shipped it too me no problem (obviously I paid a fee for it but duh). I have so many of my grandma's vintage shoes to bring in and know that I can trust them to do a great job on every single pair. Is it expensive? Yes, a bit. But are you paying for skill? Absolutely. They're craftsmen/women and deserve it! Thank you and great job!

Made the drive to Stanford Shopping Center, today, to visit Allbirds since DH was interested in…read moreordering some shoes from their website. I suggested we go take a look in store so he can try them on. Was disappointed when we walked up to their store and found signs posted on their door & windows saying "This store is closed" and to go shop online on their website (see photos I've posted). After returning home, I discovered that the last Allbirds store in SF also closed. Not sure if there are any other Allbirds stores left in our area.

Closed the store. So sad, I can't even type English atm. I loved being able to try the shoes on…read more Went several times in the last year, needed shoes wanted to try on and see fun new colors, nope.

Mercedes, One of the…read moreemployees was super helpful. She spent close to 45 minutes helping me chose the right shoe. Thank you so much

Shout out the young African American man working at the store. I didn't catch his name but he's…read moresuper knowledgeable and friendly. Outstanding customer service! Cool selection for the NB fanatics out there

This review specifically is for the wonderful assistance recently provided by Regina and their wide…read morevariety of shoe styles. Regina was very patient and knowlegable with helping to fit and find just the right shoes for our needs. I wish she worked in every retail establishment we need to go to! Great job and thanks.

Regina is the absolute BEST. I sold shoes for many years at Nordstrom, so I know what it takes…read more She is very knowledgeable and EXTREMELY helpful. I don't even go in there anymore on her days off. I wish she was on commission. She has great taste and always guides me into shoes that I never would have looked at before, but I end up loving. No one is better. Period.

I am SO GLAD that I checked this place out. I went in with a few ideas of what I was looking for…read morebut I was not 100% sure. Alex took the time to help me with getting a scan of my feet and explained what the readings meant, see what features worked out for me with the current pair of shoes that I had, helped me try on the different shoes I was interested in while walking me through their detailed features, and also recommended some based on my needs. Despite me taking a while to decide he was very patient and helpful. Such a pleasant experience. Would definitely return for the next time I need to get a pair of shoes!

I have been back to this Footwear etc location many times, because they continually provide…read morefriendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron!

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Check your credit card statement. They had a "problem" with the register (or did they) and claimed…read moremy first charge didn't go through so they passed me off to another employee, who confirmed that the first charge did not go through. Of course, I checked my credit card statement and not really surprised to see that I was double charged. 10 stars for my credit card service rep who disputed it for me right away. The experience had a "sketchy" feel to it. If you are going to shop here, might be good to pay cash. Nordstrom Rack corporate accounting/fraud department may want to have a closer look at this store.

I bought a pair of Jordan Retro 1s mid/black . The shoes are fake! After wearing them for a day,…read morethe front of the shoe was very creased. And that made me inspect the shoes further. And I discovered that the tongue was sewed on crooked and other imperfections. Just over-all poor quality. when I called the store to ask them about it. The store owner called me a clown and told me to never come back, and that My fat+flat feet where the reason why they got creases on em. And if I had an issue, to call Nike, cuz it's no longer his concern. Don't shop here! You're better off at the flee market if ur lookin for knock-offs!

Very nice store brand new and very good customer service. Check out their discounted products on…read morethe left corner. Its a pretty big store and selection. I bought work shoes from here and I have been so happy with them. One of the employees who knew his shoes recommended. They were FILA brand and they work really well. Also great price of under $40! Where else can you get such price and service but WSS San leandro!