Gitane Freedom of Style

This is the fanciest anthropology store I've been to. Super high ceilings, a ton of variety…read moreincluding a plant section, and it's two floors. Definitely check out the super modern decor.

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

Dress

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Moss art displayed in January

Brilliant Earth

I went into Brilliant Earth today, 9/5/26, to get my wife a birthday present. I was a little…read morenervous since I've never really been to a jewelry store before, but the entire process couldn't have been easier or more enjoyable. The associate who helped me was Grace, and from start to finish, she was AWESOME! She walked me through all of the options, answered all of my questions, and made me feel completely at ease throughout the entire process. I will definitely be returning in the future for all of my jewelry needs. I highly recommend this store to anyone looking for a piece of jewelry for themselves or someone else. You won't be disappointed!

Yesterday, I had an appointment with Grace at Brilliant Earth to explore engagement rings…read more Unfortunately, the entire experience was incredibly disappointing and fell far below my expectations. Given Brilliant Earth's reputation and the beautiful rings showcased online, I expected a personalized, thoughtful, and enjoyable experience. Instead, I encountered impersonal service, a rushed and seemingly scripted appointment, high-pressure sales tactics, and underwhelming ring quality. Prior to my appointment, I explicitly communicated to Grace via email that my partner and I were in the very early stages of engagement ring shopping. My goal was simply to explore different settings, understand my preferences, and try on a variety of designs. I even provided links to several Brilliant Earth rings I was particularly interested in seeing. Despite this advance communication, none of the rings I requested had been pulled or prepared for my appointment. Grace showed me a handful of settings from the display case, none of which were the designs I had specifically mentioned. I actually spotted some of the rings from my email in the case myself and had to ask to see them. The entire purpose of my visit was to explore settings, yet this portion of the appointment felt incredibly rushed. I wasn't even given the opportunity to try on everything I wanted, or even look in the mirror before we were directed back to the table to look at diamonds. This was particularly frustrating because I had already made it clear that we were nowhere near the stage of selecting a diamond or making a purchase. Rather than listening to my needs and tailoring the appointment accordingly, Grace seemed determined to move us through a predetermined sales process. At one point, Grace asked what would be a helpful next step and suggested showing me a diamond shape I liked in one of my preferred settings. I agreed that this would be helpful. However, she then asked me to leave the room so she could speak privately with my partner about pricing and timing. During that conversation, she told him that I could see the combination I had requested if he paid for half the ring. I found this completely inappropriate and frankly unbelievable. We were there to explore options, not commit to purchasing a ring. The idea that seeing a particular diamond shape in a setting would be contingent on a substantial financial commitment, especially during an initial consultation, is absurd. What should have been a simple, helpful part of the shopping experience was turned into a sales opportunity. Beyond the sales pressure, the service itself was incredibly impersonal. Grace's approach felt robotic, transactional, and rehearsed. There was little effort to understand my preferences, explain the different settings, answer questions thoughtfully, or make the experience feel special. It was as though every customer was expected to follow the exact same appointment structure, regardless of what they had communicated beforehand. Engagement ring shopping is a significant and deeply personal experience. Customers should feel listened to, supported, and excited about the process, not rushed through a sales script or pressured into making a financial commitment before they're ready. I left feeling like a potential transaction rather than a valued customer with whom Brilliant Earth wanted to build a relationship. To make matters worse, I was also extremely underwhelmed by the quality of the rings themselves. The settings I handled appeared poorly made and did not reflect the craftsmanship or quality I expected based on the company's online presentation. Additionally, the showroom rings I was shown contained cubic zirconia rather than actual diamonds. A major part of shopping for an engagement ring is understanding how a diamond looks, sparkles, and interacts with a particular setting. Using CZ in the display rings made it difficult to properly evaluate the finished product and further diminished the experience. Ultimately, Brilliant Earth completely missed the mark. Beautiful online marketing means very little when the in-person experience fails to deliver on quality, service, and genuine customer care. My biggest disappointment wasn't simply that the appointment went poorly. It was that there seemed to be no genuine interest in understanding what I wanted or making this milestone feel meaningful. This is a purchase that requires trust, patience, and a personal connection, none of which I experienced. I will be taking my business elsewhere, to a jeweler that values building relationships, listens to its customers, and understands that purchasing an engagement ring should be a memorable and positive experience, not a pressured sales transaction. I sincerely hope Brilliant Earth reevaluates its approach to customer appointments. A more personalized, attentive, and customer-focused experience would go a long way toward living up to the reputation the company has built online.

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Alys Grace

3.0(24 reviews)

0.1 mi

Alys Grace is my go to place for cashmere sweaters and scarves! While the cashmere is pricey, I…read morefind the selection to be beautiful and well made, not any of that thinly knit stuff, but good quality cashmere with interesting patterns, and ultra feminine. I have checked out their blouses, which I find to be over the top expensive for what one can get elsewhere for the money, so I don't buy anything here other than their cashmere that they offer. I appreciate that they offer a discount on one item during one's birthday month, so you can bet that I always pay Alys Grace a visit then for sure. Staff has always been welcoming, but not in my face intrusive, so they strike a good balance, without being pressuring.

Beautiful store, gracious owner, high prices and excellent quality. Definitively the place to go if…read moreyou go to splurge in that high end cashmere sweater of that vaporous dress you won't find anywhere. What i like of this store is also the layout, you can enter from 2 different doors and just browse and enjoy every single piece. Some time ago I had the feeling that Alys Grace was a store for 'women of a certain age'...maybe I have arrived to that age and there is few things that I don't like in there.

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Madewell

3.9(31 reviews)

Christina Tran provided great service! She found the most amazing pair of vintage jeans for me!…read more The fit was amazing! I just need a petite because they were too long. I ordered them online. Christina is a miracle worker!

This review is long overdue - we first visited the Madewell store at Stanford Shopping Center back…read morein February, and we've been back several times since. I want to give a special shout-out to Teresa, the store manager, who made our first visit truly exceptional. My teen daughter was feeling shy and awkward walking in (shopping for jeans will do that), and let's be real - the last person she wanted style advice from was me. But Teresa was a total gem. She was friendly, approachable, and instantly put my daughter at ease. She listened carefully to what my daughter was looking for, then came back with a ton of great options. While my daughter was trying on jeans, Teresa even pulled some sale items for me (bonus points!). I honestly expected to walk out with maybe one thing, but we left with quite a haul - and it was 100% worth it. Teresa also let me know about Madewell's free alterations for rewards members, which I had somehow missed even though I've shopped there for years. The entire staff had Teresa's same energy - welcoming, enthusiastic, and genuinely helpful. Between the personalized service, quality of the clothes, and how good my daughter felt walking out, the experience was more than worth the money we spent. We need more shopping experiences like Madewell @ Stanford - where people make you feel good, not just about how you look, but how you're treated.

The free WiFi sign is right in front of the couch right next to where all the husbands, boyfriends, and fathers sit.

Already a magazine shoot.

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Leather section on November 16, 2017

The RealReal - Palo Alto

2.7(131 reviews)

1.4 mi

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

The RealReal - Palo Alto - It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

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Brighton

3.2(29 reviews)

0.8 mi

I brought in a couple of pieces, a necklace and a ring that needed repair. The repairs were done in…read morejust a couple of weeks. Very quick to get these serviced. The woman who I spoke with over the phone, Jackie Young, was very kind. I live in Los Gatos and quite busy right now to make it back up to Palo Alto to pick up the jewelry. She offered to mail it for a small fee. I was relieved and impressed that they would be doing this for me. I think the value of what I paid for my Brighton jewelry is well worth the cost and quality. Also I was impressed that she also wrote me a nice Thank you card with a lovely message. Thanks Jackie!

Friendly staff. Walked in, lady was kind and happy. Very happy and warm from start to finish!…read moreWould go there again. Miss the Valley fair shop.

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Store front

Cuyana

4.6(34 reviews)

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Monogram!

The purses available in store!

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Beautiful displays

Therapy Stores

4.4(538 reviews)

7.0 mi

This is an interesting store located on Castro street , Mountain View…read more It is called " Therapy Stores " because it carries so many cute items that would made you smile I love the painted shells , mini ceramic vases and trays . Some handmade dolls and animals: men and women mini felt dolls , stuffed animals that are so cute ! There are earrings , hair clips , leather handbags , wallets , pens , umbrellas with colorful duck heads , etc You would definitely find one that will make you smile !

IMHO Just go in…read morealready! This is a great store to browse through after you've had a great meal on Castro St. There are so many fun, hilarious, whimsical and cute items to look at, from tea towels, coffee mugs, coffee table books, clothing, plush Jelly cat animals, jewelry, etc., etc. I didn't buy anything this trip, but it was sure fun looking around!

Handbags

Love Amano Studios

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Tumi

4.0(4 reviews)

I have visited the TUMI store at Stanford Shopping Center a couple of times to have my luggage…read morerepaired, and both experiences have been excellent. The first time, my luggage needed to be sent to the TUMI service center. Everything worked flawlessly. I received my luggage back from the service center within two weeks, exactly as the TUMI staff member explained when I dropped it off. The second time, I needed help fixing the zipper pulls on my 8-year-old TUMI luggage. They repaired the zipper pulls free of charge in about 30 minutes. Overall, the staff is very friendly, helpful, and professional. I would highly recommend this TUMI store for their excellent customer service and support.

The store was closed on July 13 for 30 minutes to serve two customers in private…read moreVery insulting !!! If this is common Tumi policy they lost me as a faithful customer

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4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

joanna f.

17 years ago

I love to shop but usually avoid going into boutiques because 1. they never stock the larger sizes and 2. they charge astronomical prices. However, I popped into this store to kill some time and ended up coming out with 3 tops! The clothes are fresh, fashionable and cover all styles from basic to modern to dressy and they stock the clothes in XS to L. They are laid out in an easy way to view throughout the store. The dressing rooms are roomy and I noticed they had a basket of toys for young kiddies. It's safe to say that Gitane has a new customer and I will be visiting regularly! read more

Debbie G.

17 years ago

I found it !! Ladies, I wrote a few month ago about finding Malika who was the owner of another great store in Palo Alto. Now she is up and running at the Town & Country Village in Palo Alto. At GITANE, Parking sucks with all the construction but, TOTALLY worth the wait to find a spot ! From the minute you walk in you will see Malika and all the wonderful clothes she has. She really knows how to buy what I'm looking for. I LOVE IT ! Anyway ladies, check it out for yourself !! Let us know what you think ! THANKS Malika for coming back to us !! Happy Shopping ! Debbie G read more

Sarah P.

149

15 years ago

This place does a really nice job of gathering an eclectic mix, and I ADORE their bags. Everyone always says "Ohhh, great bag, whose is that?" Mine:) I dont know whose it is a knock off of, because it doesn't have anyone's fake names or initials on it. Plus, a friend apparently bought a pair of cover-able boots there the other day, so I guess they do shoes now too? read more

Jesse T.

8 years ago

Malika, the owner, spent 40 minutes with my wife (while I, very patiently, read the news on my phone). Malika was super insightful, attentive and friendly. She really took care of my wife and ensured she got everything she needed. We were both VERY impressed with her taste and the prices. read more

Gitane Freedom of Style - womenscloth - Updated November 2026

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J Foss

4.5

(16 reviews)

What, I haven't yet written a review?!? This boutique is delightful. From the moment I walked in…read morethe door, I was treated like a VIP. Size 12/14? No problem! What size shoes do you wear? These boots are on sale! Are you going somewhere special? Try this, and this, and this! Ooh, that looks good with what you're wearing now! I love everything I bought. I would shop here all the time if I lived in the Bay Area.

Walking into J Foss, is like walking into a candy store!!! Beautiful collection of high-end women's…read moreclothing!!! couldn't get enough of it!!! The lady who helped us(I wish I got her name) was so sweet and kind) I highly recommend this beautiful boutique to anyone who appreciates the finer things in life...

The Shop

4.1

(78 reviews)

One of those moments when you are hesitant to enter and you friend convince to go inside and take a…read morelook. The reason of my doubtfulness to get into the store was fear. Fear that it was a too posh store for me and it would look weird to just say the classic 'just browsing today'. What a great surprise to find out that The Shop is, actually, a thrift shop. Posh, but second hand clothes at really good prices. Everything in the store is impecable, clean, well organized by colors and styles and in great state. I got 2 great deals that look simply fantastic on me (will post pics of that soon:). Got a jacket from Max Mara for just $20, very chic and fitting and another dark brown corduroy blazer for just $15 of no name brand but equally super fitting and flattering. I was beyond happy when I left the store. This is not your casual Salvation Army, this is high end stuff well taken care of at great prices (even the high brand with higher prices were not very expensive).

Prices have risen and selection has worsened. Books are $8,…read morefor example. They used to be $4! Just a small item but it shows that customers are not #1 anymore. Profit is. No Bueno!

Dolma Handicrafts

4.1

(44 reviews)

This is an amazing place to shop in downtown Palo Alto, and yes, you can find some amazing things…read moreto wear here, even if your summer capsule wardrobe is primarily made up of solid neutrals. Everything that I bought over here this summer is made of 100% cotton in Nepal. I bought some ivory/cream/light beige cotton/linen pants that were so comfortable and flowy. I also bought some pale pink cotton pants - and they feel very neutral in spite of being pastel. I love the "criss cross" opening at the ankles of all the pants that I bought. Very cool! No patterns. Just neutral solid pants. Each pair of pants was about $58 but totally worth it because they're very durable. I wash them on the delicate cycle with just a little bit of gentle detergent, and dry them on a clothes line in the sun (they're dry in less than fifteen minutes). They had lots of white cotton tops; unfortunately none of them were sleeveless or just a wee bit longer sleeves than sleeveless. I'm not a fan of full sleeves in the summer. I made an impulse cashmere shawl purchase on a cold summer night here because it was cold outside and the air-conditioning made the restaurant nearby (Tamarine) feel like the North Pole. It was a neutral ivory/cream color with a super-tiny dark brown herring bone pattern on one side. I like it because if I want a lighter looking shawl, I have the cream or ivory on one side, and if I want a darker looking shawl, I have the dark brown on the other side. A bit spendy at $200 and most definitely not vegan, but I was freezing... I do own a few woolen sweaters and leather shoes, although I really try hard not to buy wool or leather. Cashmere is so, so, so soft and feels so lovely on the skin. Like Sarah Jessica Parker in Sex and the City says about cashmere: it's a cashmiracle! They have some cashmere scarves in neutral solids too. The only downside was that the music was deafening. It made me want to leave the store as soon as possible, instead of staying for hours and trying on some more clothes.

So many styles and designs in beautiful fabrics. Friendly owner. My new favorite source of summer…read moreweight tops and winter scarves.

Unseen. Clothing + Things

4.8

(33 reviews)

Okay in-store experience, not amazing but also not terrible, think I've been here about three times…read morein total and purchased something each time. I saw the cutest pants but they didn't have my size at the store, so I figured I'd call a couple weeks later to see if they had any in stock again. The phone rings but no one ever answers. It's not super convenient for me to drive from Foster City to San Carlos for one pair of pants lol, maybe no one is answering my call because of my Fresno area code? Felt like after I called a second time it was intentionally sent to voicemail. Wanted to shop locally but found the pants online for exactly what I would have paid to them. Update: really impressed by the responsiveness from the owner and the ability to acknowledge shortcomings while providing alternative options to contact them. This just shows it's a much better shop than I initially thought.

This is a lovely woman-owned small business. The clothing for women, men and children is well…read morecurated. The owner and her staff are welcoming and helpful. The boutique also has a nice selection of accessories and gifts.

Bombhaute

5.0

(4 reviews)

Beautiful store. They have many nice pieces and a great selection. High end at pretty reasonable…read moreprices. Customer service was spot on. They do 50/50 split on consignment which isn't bad. Highly recommend

I'm so excited to have a luxury resale boutique like BOMBHAUTE in Menlo Park! The store is…read morebeautifully designed with a modern, elevated feel, complete with custom artwork and a thoughtfully curated selection of authentic luxury pieces. LOTS of space! Whether you're shopping for handbags, shoes, jewelry, or designer clothing, there's an incredible mix of both new and gently loved pre-owned treasures. Everything feels carefully selected, making it easy to find something special. Great value, too! The customer service is exceptional. They truly make the experience feel luxurious, offering champagne and snacks while you browse, comfortable seating for friends or family, and a private dressing room for trying on pieces at your own pace. Parking is also incredibly convenient, with a free two-hour lot just behind the boutique, making it easy to stop in without worrying about downtown parking. Menlo Park has been missing a boutique like this, and BOMBHAUTE fills that gap perfectly. Whether you're looking to buy, consign, or simply browse beautiful designer finds, it's absolutely worth a visit. I'll definitely be back!

Romi Boutique

3.2

(59 reviews)

Romi carries unique and funky clothes, jewelry and accessories from a variety of designers. I'm…read morealways guaranteed to find THE dress for a special occasion and can never leave the store empty-handed! The salespeople are always very attentive and helpful in finding the right size, fit and style for me. If they don't have an item in stock, they'll recommend another store that does. They will definitely go out of their way to help you. Don't miss out on the sales. You'll find some great pieces at a great price!

Staff are not friendly nor helpful. No one greeted or smiled. Owner needs to train or get people…read morewho want to work there. Walked in, vibe was bad and condescending (and what's with the dogs and dog carts in the store?). Plus they sell Izz-made stuff. No thanks.

Répéter

3.7

(60 reviews)

Very friendly owner whom I will enjoy working with to update my unwanted items. This is a beginning…read moreI look forward to.

Nice selection of clothes and staff friendly. I will try to consign and will follow up…read more The sales are often good deals.

The Shoppe at Menloville

4.9

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