I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

I stopped in at Geoffrey's in San Carlos to get some gold jewelry appraised and find out what…read morethey'd pay. From the start, the staff came across as short and borderline rude. The appraiser seemed agitated and rushed, and the offer she gave me for the gold was a pawn-shop-level number. The next day I took the same gold to a well-reviewed and reputable goldsmith in Marin and was offered 40% more. That's a big gap for identical pieces. If you're looking to sell anything of value, get a second quote before you accept any kind of offer here.

Thank you Michael for making the most perfect ring for me! My fiancé and I are getting married soon…read moreand I knew you could execute the vision I had. Amazing guidance and service 100/10. I will absolutely come back to get matching earrings and a necklace

I am so grateful to Arnoldis for repairing one of my favorite rings that broke! It took me such a…read morelong time to find somewhere that could help me. I just needed a stone glued back into my ring and they were able to fix it for me for such a low cost. I had another ring I wanted repaired and they were kind enough to look but were honest about it being more trouble that it might be worth. I would highly recommend Arnoldis for any repair! They are so kind and helpful.

Amazing, amazing, amazing jewelry store. If you're looking to get a custom piece, look no further…read more-- Mansoor is the place to go. I got my wife's engagement ring and wedding band custom made here and the owner (Kimarie) and staff (Adele, Julie) were so helpful in picking out the designs and giving advice and different pointers for the best, timeless, elegant ring. My wife is over the moon with the rings and needless to say, we will be coming back for all of our jewelry needs!

Hii! I came in here today.. gosh a good 6 years after purchasing this beautiful ring. Unfortunately…read morea diamond came out. The representative i'm upset I didn't get her name bit she was very kind and helpful. She took my information, checked out the ring and they can even ship it back to me after the repair! Glad I came in! I also live in Los Angeles now, so i'm very thankful for the accommodation. I'll be back to purchase again! Thanks so much!

My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment…read morewe walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special.

A few weeks ago a had to drop some clothes off at the tailor. After I decided to stop Shreve & Co…read more to look at some of their watches. As luck would have it they had a Grail Watch of mine. The quartz Omega Seamaster as worn by Pierce Brosnan in "GoldenEye". I had wanted that watch since I saw it way back in November 1995. At the time I couldn't afford it. But now 30 years on I can. However, it took two visits and the excellent service from Bianca and Tatiana. Both were very helpful in allowing me to make the decision on my own. This was important. A special tip of the cap to Tatiana for her expertise. She shared with me that she had been with Omega a long time and had so much brand knowledge. I am very satisfied with the Seamaster and I have been wearing every day since I purchased it. Two big commendations to Bianca and Tatiana!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

I had such a wonderful experience with Giovanna's Fine Jewelry! I chose a beautiful tennis necklace…read moreand earrings for my wedding day, and I couldn't have loved them more. They were absolutely stunning and the perfect finishing touch to my bridal look. I also had my wedding band custom made through Giovanna, and it turned out exactly how I envisioned! Giovanna was so lovely to work with throughout the entire process. You can really tell she cares about her clients and the quality of her jewelry. These are pieces I'll cherish forever, and I'm so happy I trusted her with something as special as my wedding jewelry. Highly recommend!

I can't recommend Giovanna's Fine Jewelry highly enough! My husband and I purchased both our…read moreengagement ring and wedding bands here, and we were thoroughly impressed with both the store and the staff. They have an outstanding selection of high-quality jewelry in a wide range of styles, with options to suit a variety of tastes and budgets. What really stood out to us, though, was the exceptional customer service. The staff were incredibly patient with two very indecisive customers, knowledgeable about their products, and most importantly never pushy. They always made us feel comfortable taking our time and finding exactly what we wanted. They were also wonderfully generous and accommodating. They lent me a gorgeous pair of pearl earrings to wear on my wedding day, which was such a thoughtful gesture. They always greet us warmly when we stop in and have been incredibly flexible and helpful every time we've visited. They even resized my engagement ring multiple times until we got the fit just right, and have cleaned my jewelry more times than I can count because I'm terrible at keeping my rings clean! We've had such a wonderful experience with Giovanna's, and I wouldn't hesitate to recommend them to anyone looking for beautiful jewelry and genuinely outstanding service.

Most beautiful hand wrought unique pieces!!! Great mastery!! One can find Sculptural , delicate…read more,sparkling , mysterious ,....the amazing stones and their presentations are visionary!

If you like creative jewelry design, this is the place. They carry designers from around the…read morecountry and the world. It's not the same stuff you see in most jewelry stores. A range of styles: some pieces delicate, others robust, some modern, some baroque. A mix of metals and stones. Variety of price points from ~$100 to $2000+. There's a lot of stuff in the $100-500 though. The only downside is that if you love something, it's likely to be a unique design so you can't count on it being there if you pass it up and then later decide that you want it.

On a random Saturday, Jason and I were as dressed down as anyone could possibly be without being…read moreoffensive and entered 'The Barn at Stanford.' We were immediately greeted with a smile from Beth. The smile turned into looking at a very antique diamond turtle pin from the early 1900s to would you like a beverage from Darren McClung himself to a history lesson on diamonds and what 'proper' women wore in the late 1800s to what is now a wonderful client relationship with Beth and having our jewelry dream come true! Creating a piece of jewelry that conveys how we feel about one another is fun, exciting and to us, a unique expression of our love. We came upon the Mokume Gane style of wedding bands and were immediately awestruck by the beauty of the metals and the amazing artistry. After hours of research we discovered our genuine love for George Sawyers' designs and found Darren McClung Estate Jewelry commissioned George Sawyers' pieces. Beth and Darren both have a relationship with George Sawyer and were able to help Jason and I create matching wedding bands in the Mokume Gane style. After several conversations on the telephone and working out the details, a mutual respect and understanding that I have never found in any other jeweler came to fruition. It is understood that Darren McClung is a stellar Estate Jeweler and does not need an endorsement, however; if you are looking for a unique experience not found anywhere else on the planet take a trip to Palo Alto and fall in love. It's not just four walls with a bunch of gems and precious metals, it's where you are understood and able to make your dreams come to life. Thank you Darren and Beth for your amazing cadence and for just being in business! Bravo!!!

Wonderful jeweler. Always a pleasure to deal with. Unfortunately this business has been closed for…read morequite some time.

I went into Brilliant Earth today, 9/5/26, to get my wife a birthday present. I was a little…read morenervous since I've never really been to a jewelry store before, but the entire process couldn't have been easier or more enjoyable. The associate who helped me was Grace, and from start to finish, she was AWESOME! She walked me through all of the options, answered all of my questions, and made me feel completely at ease throughout the entire process. I will definitely be returning in the future for all of my jewelry needs. I highly recommend this store to anyone looking for a piece of jewelry for themselves or someone else. You won't be disappointed!

Hello my name is Alex…read more We had an appointment with Gracie or grace on 09/05/2026 and it was a great experience, learned a lot and went through some Options . 09/25/2025 at 5:35 pm I made a phone call to this location on Stanford to move forward with ordering an engagement ring as a surprise for my partner and the sales rep rudely hung up on me! Finally After going through the dial menu for sales (1) I was then connected to someone named Katie I think? I asked for my sales rep grace or gracie and very rudely hung up on me! The automated system says all calls are recorded and I would like for that call to be played again to know who did this because this was very rude and unprofessional. I would like a follow up to know what was that about before I take my business somewhere else.

As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

Horrible customer service, got there no one asked for help, and when I did they were basically…read moremocking me, being rude and straight disrespectful. This place needs better customer care.