I took my girlfriend to Geoffrey's on a recommendation from a friend. He told me to talk to Sonny…read more When we walked in we were actually greeted by her. I told her my friend Craig told me to come in and see her. Sonny was AMAZING. She knew exactly what to show us and gave us so many great options to chose from. They have a lot of great jewelry there. We got a great deal on exactly what my girlfriend was looking for. If your looking for great jerery at a good price and great customer service go see Sonny.

Ive been working with Sonny for years! She's basically my personal jewelry consultant at this…read morepoint! Not only is she an expert in her field, but makes the buying experience fun and relatable. I'd never work with another jeweler. Shes the real deal!

I brought a bracelet which was once my mother's for sizing. Michael, the jeweler working that day,…read moreis welcoming and affable. He was kind to examine the remaining pieces my mother had given me (I'm not an expert regarding fine jewelry) and identify for me the pure metals/amalgams and gems with which they were made. When I returned for the bracelet, a charming older gentleman greeted me. He asked if I had any Italian heritage because my Turkish surname is also the name of a city in Italy near the smaller one of his origin. I estimated him to be in his late 80's or early 90's yet he's as lively and engaging as a gentleman half his age. In this culture that hinges primarily on the obsession with youth and the removal of anyone who bears wrinkles and creases of lived experience, I'm glad to patronize a business where family members of all ages are valued and appreciated for their unique contributions. Ageism has no place at Arnoldi Jewelers. As someone who was ultimately forced out of a job in a workplace where youth was the only consideration, I applaud that. I asked, "Are you Mr. Arnoldi?" He smiled and said "We're all Mr. Arnoldi here! Michael is my son." I heartily recommend Arnoldi Jewelers, located in the heart of downtown Palo Alto at 255 University Avenue. *A Family-Owned Business*

Thank you Michael for making the most perfect ring for me! My fiancé and I are getting married soon…read moreand I knew you could execute the vision I had. Amazing guidance and service 100/10. I will absolutely come back to get matching earrings and a necklace

Amazing, amazing, amazing jewelry store. If you're looking to get a custom piece, look no further…read more-- Mansoor is the place to go. I got my wife's engagement ring and wedding band custom made here and the owner (Kimarie) and staff (Adele, Julie) were so helpful in picking out the designs and giving advice and different pointers for the best, timeless, elegant ring. My wife is over the moon with the rings and needless to say, we will be coming back for all of our jewelry needs!

Hii! I came in here today.. gosh a good 6 years after purchasing this beautiful ring. Unfortunately…read morea diamond came out. The representative i'm upset I didn't get her name bit she was very kind and helpful. She took my information, checked out the ring and they can even ship it back to me after the repair! Glad I came in! I also live in Los Angeles now, so i'm very thankful for the accommodation. I'll be back to purchase again! Thanks so much!

A few weeks ago a had to drop some clothes off at the tailor. After I decided to stop Shreve & Co…read more to look at some of their watches. As luck would have it they had a Grail Watch of mine. The quartz Omega Seamaster as worn by Pierce Brosnan in "GoldenEye". I had wanted that watch since I saw it way back in November 1995. At the time I couldn't afford it. But now 30 years on I can. However, it took two visits and the excellent service from Bianca and Tatiana. Both were very helpful in allowing me to make the decision on my own. This was important. A special tip of the cap to Tatiana for her expertise. She shared with me that she had been with Omega a long time and had so much brand knowledge. I am very satisfied with the Seamaster and I have been wearing every day since I purchased it. Two big commendations to Bianca and Tatiana!

Fran at Rolex Boutique - Shreve & Co is absolutely amazing! She helped me purchase a Datejust 41…read morefor my Pops 70th birthday and made the entire experience unforgettable. Fran is knowledgeable, patient, and genuinely cares about her clients. She walked me through all the options, kept me informed, and made sure I felt confident with my purchase. She was able to do the impossible and secure the specific watch I had wanted just in time for my Pops. Love her to pieces! This is how a luxury experience should be -- professional, personalized, and stress-free. Highly recommend Fran if you're in the market for a Rolex!

Came in looking for an engagement ring. The lady working at the time, (Kindra), was super sweet and…read morehelpful, and remembered my name when me and my Fiancée came in a week later, then directed me to her coworker who happily helped appraise the ring for us. The ring is absolutely gorgeous as well; extremely satisfied with my experience and the customer service!

My now-fiancé purchased my engagement ring here. I wasn't there when the ring was purchased but I…read moredid tag along to get it resized. I was surprised that the staff remembered his name, and everyone there was so sweet. I'm glad we went here :)

All worked out and went well with Giovanna's professionalism and genuine advice and service.read more

My (now fiancée) and I came in just starting the process of looking for an engagement ring and had…read morethe best experience one could possibly have. Giovanna was so knowledgeable and personable it was great. She showed us some options and within a week had a diamond that my fiancée had to have. The whole process so seamless and to easy. If I could give a 10 star review I would. I was a little overwhelmed with looking for an engagement ring but Giovanna made it so simple and enjoyable. I can't wait to see what we can come up with for our wedding rings. Her and her staff are incredible, she also beat every other jeweler's price dramatically.

Most beautiful hand wrought unique pieces!!! Great mastery!! One can find Sculptural , delicate…read more,sparkling , mysterious ,....the amazing stones and their presentations are visionary!

If you like creative jewelry design, this is the place. They carry designers from around the…read morecountry and the world. It's not the same stuff you see in most jewelry stores. A range of styles: some pieces delicate, others robust, some modern, some baroque. A mix of metals and stones. Variety of price points from ~$100 to $2000+. There's a lot of stuff in the $100-500 though. The only downside is that if you love something, it's likely to be a unique design so you can't count on it being there if you pass it up and then later decide that you want it.

Wonderful jeweler. Always a pleasure to deal with. Unfortunately this business has been closed for…read morequite some time.

I give only 3 stars to Darren McClungs jewelry store because of Darren himself…read more I was in the store some time ago wearing a beautiful platinum deco bracelet with diamonds and sapphires that was My Moms. He looks at it and then says to me that it's only a B+ version of that kind of estate jewelry! Not only was he incredibly rude but he made me not want to spend my hard-earned money with someone with such an outrageous and arrogant attitude. However I will give five stars to the array of gorgeous jewelry that he has in his store. He has some stunning and very unusual pieces to sell and yes as another reviewer mentioned his prices are extremely high. But that is true of all jewelry stores that carry really nice pieces.

Really helpful sales folks helped me pick out a tennis bracket for my gfs bday. She loved it--will…read morebe back for other items in the future.

I've always had pleasant experiences with BE, with both at the SF and Palo Alto locations. My most…read morerecent visit to the Palo Alto showroom was just as great. From the start, I was greeted by a kind and professional security staff member who kindly asked me to wait off to the side until an associate came out to meet me since I told him I had an appointment. While I waited, I browsed some of the selections on display. Their customer service with me was great! I worked with Connor and he was absolutely wonderful. At first, it seemed like he wasn't making much eye contact, as he was focused on his laptop, but I quickly realized he was actively taking notes on what I was saying, which I actually really appreciated. He was knowledgeable, attentive, and genuinely passionate (especially about LOTR, so bonus points if you're a fan too!). Connor was also patient and supportive as my husband and I explored different options. We also asked about certain upgrades and warranty options, and Connor was completely transparent about everything. He clearly explained what was included, what could be added, and never made us feel pressured, just informed. That kind of honesty really stood out and made us feel confident in our decisions. While I ended up spotting something I loved in person, he also followed up with a detailed email containing additional selections based on our conversation. We scheduled a second appointment, where he had everything ready for us to compare and that's what ultimately helped me make my final decision. The final result? Absolutely perfect! I was in awe. It's unfortunate to see the negative reviews out there. But I know everyone's experience can vary, but I wish more people could see what BE has to offer when everything comes together as it did for me.

As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

I've been looking for a new watch and first visited the Valley Fair CH location. The staff were…read morenice but, didn't seem to care too much, just "doing their job", and their prices weren't competitive. Decided to give this location a try instead, and I'm glad I did. Ask for Cecilia. She was fantastic, extremely kind, answered all my questions, and helped me get the right watch (Grand Seiko) at a great deal. I left feeling very happy with my purchase. One of the things I liked about CH is the ability to shop Omega, Grand Seiko, and many others all in one place. Will be back for the next one.