No acknowledgment when I went in, not even a hello. I was ready to shop, oh well they lost a sellread more

Nice looking clothing here and the quality seemed good too. The arrangement was easy to navigate as…read morewell. There is a good selection of jewelry here;a lot of versatile pieces. The face masks here ell made and comfortable, and aa good price. Overall tasteful selection of items;nothing overly faddish.

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

My wife and I recently visited this store and had one of the worst shopping experiences we've ever…read morehad. She picked out several clothing items, and one of them was from the discount rack clearly marked with a red tag showing a lower price. We tried it on, liked it, and decided to purchase it. At checkout, however, the system did not reflect the discount. When I pointed out the red tag, the cashier called the manager, Csar, to resolve the issue. Instead of apologizing for the mistake or honoring the clearly marked price, Csar told us "we didn't tag it, customers could put a tag on it." That statement was not only dismissive but also insulting, essentially accusing customers of tampering with tags rather than acknowledging the store's responsibility.

Cry with me if you're in line too. As many behind as in front Annoying woman talking on her cell…read morephone breathing down my neck and only three check out associates. This is the norm regardless Great prices, friendly associates, but COME ON. More open cash registers PLEASE

I stop at every TJ Maxx I go by. I have a passion for finding a good deal. I love going to TJM that…read moreare out of my area to see the things they get that I don't see at my local store. I found this store to be clean, fairly organized, and staff friendly. They had good stock and I found a couple of great things. If you you love to shop TJM this is a good place to go. Great deals and good clearance prices.

Note to girl with long curly hair today. Don't work there if…read moreyou don't like helping people. I've been in customer service 40 years. It's not rocket science. July 23 2:30 pm. 2 sales associates 2 customers Very slow day. No greet or smiles from both sales associates.

Love the sales staff and the selection. Chicos has great designs and color in their clothes. They…read morealso offer very nice discounts and sales with their passport program. Chicos has become my go to clothing store. Patty L.

Thank you for the above & beyond service that SHOOKA-KIA provided. I guess that's why I shop at…read moreNordstrom's because you cannot beat their customer service. Thank you.

Not sure why this store has such low reviews. It is much more accessible than Valley Fair, in terms…read moreof the parking. I love that it is isolated from the actual mall. It is never crowded and I always have great customer service. Plus it is pet-friendly. Unlike Valley Fair.

Simply amazing, this atelier is not a normal store is a gem to be discovered. As Aida says in her…read moreblog, pieces at her studio are handmade in Menlo Park with a pinch of low key drama. Italian and French vintage flair, you can smell theater red velvet chairs, you can imagine different dreamy scenarios...if you can afford, the jackets and brocades are one of a kind, very unique, beautiful. Luxurious textiles, buttons of all kinds and sizes and a petite space full of charm, as the owner and creator.

This store is the perfect combination of the most pleasant shopping experience and a vintage…read moreexperience. The Atelier's owner and designer Aida Dalati is a world traveler and one of the most charming women you will meet. Her genius at combining her textiles and trims from all over the world are juicy and delicious!!!! The store is a burst of color and inspirational. I had a very pleasant experience here and loved her vision..... It's just the perfect place to be in girly goodness heaven!

Grea selection, great variety, and great prices in a spacious and clean store…read more The store staff is professional, supportive , and friendly.

I had a very disappointing experience at the Starbucks Macy's location recently. I ordered three…read morebanana chocolate breads along with a drink. I didn't double-check my receipt at the time and paid, but when my order was handed to me, there was only one banana bread included. I politely asked the staff member if I had been charged for just one, since I clearly ordered three. Instead of helping, she responded with "What do you mean?" in a rude tone. When I explained again, she insisted that I only ordered one and said it in a dismissive and disrespectful way. I then asked if I could just add two more, and she told me to go back to the line and order again, without offering any assistance or acknowledging the confusion. This interaction felt unnecessarily rude and unprofessional. Customer service should be respectful and helpful, especially when there's a simple misunderstanding. Unfortunately, this experience did not reflect that at all.

Came in a to get a white dress shirt for my event was able to get a Flx brand. Real stretchy and…read moregreat quality material. Store is nice and clean, but real confusing on entering. The doors look like it's closed when you walk by. Some of the Kohls have partnered with Sephora. This location has a Sephora inside.

I really appreciate their associate, Abraham, who assisted me with a return today. He was kind and…read moreeager to help. He was the first to greet me and worked through the return quickly. Good customer service is hard to find nowadays, I'm grateful for the service he provided

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

A bit questionable service at times…read more I've shopped at the store in SF and I can't recommend Ms. Louise Chen there highly enough (honestly just go to the SF store for incomparable larger selection and better service- skip this outpost). I had a pair of pants I purchased from the store in SF and needed to get altered. I live in Palo Alto so I took it to this store instead of the SF one. Man who helped me seemed so put out to have to help a client where there wasn't a clear opportunity for a sale to be made. Honestly rude and standoffish and acted like he was doing me a favor for hemming pants that were purchased at full price; not really sure what his problem was. Furthermore, he said it was going to take nearly two weeks to get them hemmed. I was shocked that it would take two weeks to get something most places could do same day or next day... really?? Then the cherry on top is this man never called me to let them know they were ready, I had to call the store myself a couple times and do everything myself, so much for the service they use to pride themselves on. Skip this store, just go to SF or New York.

We had a similar experience to one review that was written 6 months ago. One salesman was trying to…read more"help" us and he was extremely pushy to the point that he made us uncomfortable. He was following us around the store and asking questions like what does my husband do for work etc. He kept interrupting us and we could barely look at items. The security guard also kept following us everywhere and was staring at us the entire time even though the store was empty. It was a very uncomfortable and weird experience.