I absolutely luv this boutique! Clothes are always fabulous, the owner is wonderful and the…read morepersonalized service I get is second to none! And honestly having a place this close in my backyard is dangerous! Everytime I walk in, the owner is there & I feel like I'm shopping w/a friend! I'm so lucky to have this little gem right here in town!

No acknowledgment when I went in, not even a hello. I was ready to shop, oh well they lost a sellread more

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

I want to express my sincere gratitude to the staff at TJ Maxx in San Carlos. I lost my diamond…read morering and couldn't remember where or when I had misplaced it. I stopped by the store 2 days later hoping I could find it from the lost and found. I was in distress as there was no ring found. However, I met Kevin and he went above and beyond to help me. The next day, Susan and Kevin found my ring. Thanks to their dedication and honesty, they returned it to me. I truly believe they were God-sent during a very stressful time. Their integrity and kindness restored my faith that there are truly good people. TJ Maxx is incredibly fortunate to have employees like Susan and Kevin. They provided exceptional customer service, and I am deeply grateful for everything they did. Thank you, Susan and Kevin, for your honesty, compassion, and outstanding help!

Cry with me if you're in line too. As many behind as in front Annoying woman talking on her cell…read morephone breathing down my neck and only three check out associates. This is the norm regardless Great prices, friendly associates, but COME ON. More open cash registers PLEASE

Note to girl with long curly hair today. Don't work there if…read moreyou don't like helping people. I've been in customer service 40 years. It's not rocket science. July 23 2:30 pm. 2 sales associates 2 customers Very slow day. No greet or smiles from both sales associates.

Love the sales staff and the selection. Chicos has great designs and color in their clothes. They…read morealso offer very nice discounts and sales with their passport program. Chicos has become my go to clothing store. Patty L.

I had an exceptional experience with Evie at the Chanel makeup counter inside Nordstrom at the…read moreStanford Shopping Center. From the moment I approached the counter, she greeted me with a warm smile and made me feel genuinely welcome. She immediately offered to help without any hesitation and took the time to answer my questions with kindness, professionalism, and patience. I came in to be matched for a foundation, and Evie did an amazing job finding the perfect shade for me. She also applied my makeup so beautifully that I left feeling confident and truly beautiful. Her talent, attention to detail, and genuine care made the entire experience feel special. Evie's outstanding customer service truly stood out. She went above and beyond to make sure I had a wonderful experience, and it's clear she genuinely cares about her customers. Thank you, Evie, for making me feel so beautifulI can't wait to come back and shop with you again!

Had great 5* women's dress experience…read more If you want full service men's service this is not where I want to be. I wanted a new pair of men's dress shoes and the staff twice refused to measure my feet. He didn't have my proposed size in black so brought brown which was great but didn't fit. I asked about width and was told they only had medium. As such we walked out.

Simply amazing, this atelier is not a normal store is a gem to be discovered. As Aida says in her…read moreblog, pieces at her studio are handmade in Menlo Park with a pinch of low key drama. Italian and French vintage flair, you can smell theater red velvet chairs, you can imagine different dreamy scenarios...if you can afford, the jackets and brocades are one of a kind, very unique, beautiful. Luxurious textiles, buttons of all kinds and sizes and a petite space full of charm, as the owner and creator.

This store is the perfect combination of the most pleasant shopping experience and a vintage…read moreexperience. The Atelier's owner and designer Aida Dalati is a world traveler and one of the most charming women you will meet. Her genius at combining her textiles and trims from all over the world are juicy and delicious!!!! The store is a burst of color and inspirational. I had a very pleasant experience here and loved her vision..... It's just the perfect place to be in girly goodness heaven!

Raggedy!! ghetto!! dirty l!! aaa packaging m!! No box!! No bag!! Hell no!!…read more This is horrible! And nasty!! I barely wanted to accept it!! But it's gifts!! I soo expected more from the Stanford location also!! Depending if I return or not I'll have to go to the jewelry counter to ask for boxes and bags !!! Better not have an issue either !!!

This place sucks and managers seem to not know how to run a store. The customer service experience…read morehere is honestly frustrating. The lines can get extremely long, and it feels like there's very little effort to get customers helped in a reasonable amount of time. What makes it worse is that employees from other departments don't seem willing or available to step in and help when customer service gets overwhelmed. It also seems like management is more focused on other things than actually taking care of the customers standing there waiting. At the end of the day, the customers are what keep the store running, so you'd think customer service would be a bigger priority. Hopefully management takes these issues seriously and works on improving the experience. This is my second time because the first was the same and I came today to make a pickup and it was the same as last time and different faces of employees because am for certain that employees quit after finding out what type of poorly managed job they get theirselves into.

Came in a to get a white dress shirt for my event was able to get a Flx brand. Real stretchy and…read moregreat quality material. Store is nice and clean, but real confusing on entering. The doors look like it's closed when you walk by. Some of the Kohls have partnered with Sephora. This location has a Sephora inside.

They need to implement self checkout if they can't get enough cashiers working, especially on a…read moreSaturday afternoon

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Just picked up the dress for my son's wedding - very happy with it! Melange has recently moved to a…read morenew location at Stanford Mall. Best way to find it is is to park close to Backcountry, walk directly through the store and out the back door. You'll now be in a short ally, and just on the right you'll see Melange.

I went into the store to ask a simple question. My question was if the clothing in the store was…read morefrom Italy. The lady I was talking to then rudely told me she was the owner of the store and of course she would know where the clothes were from. She was extremely rude and condescending for no reason. This is not customer service and she was having a bad day and decided to take it out on the next customer which is extremely un professional. I hope somebody gives that lady a hug because she needs it.