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    Chico's

    2.1 (35 reviews)
    Ultra High-EndWomen's Clothing, Accessories

    Chico's Photos

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    10 months ago

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    2 years ago

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    Chico's

    Thanks so much for your review Jerome! We appreciate the feedback.

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    1 year ago

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    2 years ago

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    Thanks so much for your review Patrick! We appreciate the feedback.

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    6 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    19 years ago

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    9 years ago

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    13 years ago

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    11 years ago

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    5 years ago

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    6 years ago

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    12 years ago

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    16 years ago

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    13 years ago

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    16 years ago

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    11 years ago

    Very rude and condescending. Felt belittled by a lady who was maybe 20 something. Not customer friendly.

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    11 years ago

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    9 years ago

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    The RealReal - Palo Alto

    The RealReal - Palo Alto

    2.7(127 reviews)
    0.0 mi
    Luxury
    Committed to satisfaction

    I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

    This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

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    The RealReal - Palo Alto
    The RealReal - Palo Alto
    The RealReal - Palo Alto

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    Cuyana - Get ready for some eye candy and soft luxurious leather goods.

    Cuyana

    4.7(33 reviews)
    0.7 mi

    Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

    Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

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    Cuyana - Monogram!

    Monogram!

    Cuyana - The purses available in store!

    The purses available in store!

    Cuyana - Beautiful displays

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    Beautiful displays

    Aritzia - Exterior

    Aritzia

    2.7(48 reviews)
    0.6 mi

    Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for,…read moregive recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past.

    I've had way too many terrible experiences with Aritzia to not come here and finally write a…read morereview. Seeing that there are already so many bad reviews for this location just proves I'm not alone. If you order online, they base the return window on the order date, not the delivery date. So if your item is a preorder or back-dated, it counts against you even though you have not received it yet. I brought proof that my delivery date was well within the 14 day return policy, and they still refused to issue my refund. For clarity: my order shipped November 19, was delivered November 25, and was returned December 4, which is well within 14 days of receiving it. It is also extremely common and encouraged by most retailers to order two sizes online to ensure one fits, especially when shopping for clothing you cannot try on in store. The fact that this was not accepted and was used against me is not okay. The staff was rude and dismissive, and I was forced into store credit instead of being given the refund I was entitled to. At this point, I am completely done with Aritzia. Cute clothes but terrible customer service. I will be escalating this to management because this policy and how it is enforced is not ethical.

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    Aritzia - Socks disintegrating after one wear

    Socks disintegrating after one wear

    Aritzia
    Aritzia - Front door. Located by Bloomingdale's near Lululemon , J Crew

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    Front door. Located by Bloomingdale's near Lululemon , J Crew

    Chico's - womenscloth - Updated May 2026

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