Note to girl with long curly hair today. Don't work there if you don't like helping people. I've been in customer service 40 years. It's not rocket science. July 23 2:30 pm. 2 sales associates 2 customers Very slow day. No greet or smiles from both sales associates. read more

Love the sales staff and the selection. Chicos has great designs and color in their clothes. They also offer very nice discounts and sales with their passport program. Chicos has become my go to clothing store. Patty L. read more

Mona went above and beyond to help my wife and I with a return. Despite being very busy Mona helped us process the return without a receipt from a different location. Tremendous customer service! read more

Visiting Chico's on University Avenue is always a pleasure. The store is beautifully organized and the staff is knowledgeable and welcoming. Kudos to Manager Mona and her gifted staff who are expert in helping you look incredible. They discover your personal style and make great recommendations. So grateful. read more

This is not my favorite Chico's. They don't carry petites, which is what my step-mom needs, so, although she loves to shop here, it is really hard to find things that fit. I also prefer the tall/long pant length and they often try to convince me that the shorter pants leg style is cute and works. It seems like they are trying to sell a one size fits all concept on the length of their clothes, at least in the store. Shorter folks get the fuller length and taller folks get crop pants. I'd rather get what actually fits and looks good to me by ordering on the company's website than shop at this store. Still, on occasion, we find some treasures here. read more

Terrible customer service. I used to work for Chico's back in the late 90's in SoCal. We always greeted customers when they walked in and offered help. The woman by the door didn't bother to even look up. The other behind the register was new but was friendly only after I spoke to her. I have spent a lot at Chico's and very likely would have been open to some new spring outfits with a courteous salesperson. I had some things in my hand for a while to try on but had to ask where the fitting room was. I see the other reviews here so clearly this is an issue for this store. Too bad. 4/6 These automatic responses are almost as insulting as the bad treatment your customers receive at this store. It's clear that there are some serious issues here based on these bad reviews. Instead of putting the burden on the customers to call an 888 number and talk to a phone representative why don't you hire people who want to be there and know how to be pleasant and helpful! read more

I was at the store on Saturday 1/22/2022. Afternoon. I just want to say that the manager is very rude! I asked one of the employees a question, she was very nice helping me find the shirt I needed. The manager walked by and told her in a bossy tone, there are people walking to the register.. go help them! She did not ask her to go help when done with us, she did not help them herself, she did not even offer to take over. She just told her to leave and go help the others!! When we were at the register, I asked if I can return or exchange a sweater I bought 2 days ago because the size was too large. The manager, again, was walking by us simply said: nope, cannot do that, and kept on walking!!! The employee told me it was a final say. I said that I did not know you cannot return or exchange, no one told me. Of course the manager walk by again and says you cannot do that!! And keeps on walking! I do not know what the manager's problem is but for sure she is not fit to service customers. We tried our best to smile and be nice but her attitude and facial expression were just bad! Will not go to this store again. read more

I've worn and enjoyed Chico's clothing for years but am upset with the new design on some of my favorite pants. Jeggings (platinum jeggings, so soft and comfortable and classy looking) are now made without zippers. This is upsetting to some of us gals that have larger hips which makes the no-zip design VERY difficult to get on and off. I'll now have to go elsewhere to find my pants and I've never found any I enjoy as much as Chicos. Can you please bring back more pant designs that have zippers? An unhappy and almost former customer. read more

This is a general review for the company not this specific store necessarily. Chico's customer service S u. c.k.s. Not in store, those are great where I am. I mean if you have a problem, too bad. I received an order totally different than what I ordered. Even the packing list says the correct item I ordered. I emailed - no response, even an automated acknowledgment one after 3 days and a follow up at 4th day... Called: that's a joke. After being on hold to speak to anyone at the 30 min mark I moved on to other things I had to do. They need some serious hiring in their customer service department. Higher than usual call volume is always the case. Higher volume means = you need to hire higher than usual staffing. If you make mistakes, you need to hire enough t accordingly to fix them. ‍ This company does well enough that it can afford to. read more

Decided to give the Palo Alto California store one more try today.  Have had very subpar service at this store.  From condescending attitude of store employees to no help finding something I was looking for. Went to the store today at 10:15AM.  The store was not open.  Walked around the other side of the store to see if anyone was in the store.  They were. Store hours for today posted 10AM opening. Finally someone came to the door and unlocked it. I asked:  "The store opens at 10?" Answer:  "Yes, we are just running behind.  It should be no big deal.  Well come in if you are going to come in." I took two steps into the store and turned around and walked out. Do not need to spend my money at Chicos and be greeted in this manner. Something is really wrong at this store.  It's the employees. Chicos - please do not send me one of the so sorry automated responses. Nothing ever changes at this store. read more

Store at Palladio Folsom CA. Brought a return and the ladies at the front charged me instead of giving me credit. I tried to tell them the terminal said purchase but they were condescending, patronizing, plain RUDE! Sure enough I called my bank from the store and proved to them they have charged me for the return. They called their manager and could never figure out how to fix the transaction. After an hour all I got was the WORST customer service I ever experienced. And no help. I understand sometimes there are computer problems but Debbie and Dorsy were never apologetic or show any kindness at all. Training is a must at this store. read more

So my grandma came to town. Now my grams, is uber cute and dresses with an incredible sense of style and has a eye for fashion. She came home just raving about Chico's, that there were so many cute things for all ages. Until she dropped the name Chico's, I was really excited. So ladies, if you want to wear hip grandma clothes, Chico's is your place. read more

Chico's - Women's Clothing Near Me - Palo Alto, California

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great location in downtown PA, but definitely a tighter squeeze once inside. compared to the los altos store (which i also frequent), i do feel that this storefront is smaller. given that they carry pretty much the same styles and selection of colours, everything is packed much closer together here. as with the los altos store, they use a different sizing system when compared to other women's clothing stores, i.e. 00, 0, 1, 2 vs 2, 4, 6, 8. if you're not sure how the sizes work, just ask the staff! i love the new holiday clothes, all sparkly in silver, gold and bright red. lots of items on sale at the moment, so it's worth taking a look if you still need an extra piece or two to complete that perfect holiday outfit! read more

Horrible customer service. Horrible. Don't even attempt a return at this location. It's like talking to a brick wall. The manager just stared at me and said "no" when I asked for a size exchange. She offered no solutions or even pretended to give a sh*t that I spend thousands in her store. So I've taken my business to the Los Altos Chicos. They're lovely, helpful, and know what customer service is. read more

I saw a fabulous shimmery middy multi blingin sweater. I went inside and I tried it on. It was labeled 3 on the inside tag. No way am I a size '3' but it did fit. The sweater was 30% which proved to a a great deal. I found this store to be very narrow, tight and hard to navigate. I did not have the elbow room I needed while shopping. No service was offered while I was inside shopping. read more

Shame on Chico's at their Palo Alto store. Shopped Chico's for easily 25 years Along with many friends and family. My daughter sent me a beautiful Soma set of pajamas she bought at her Marietta Georgia store for my 75th birthday but I needed to exchange for a different size. Looked online where to exchange and verified their exchange policy and referred me to Palo Alto in stock. Drove to Palo Alto. Manager said "If it was NOT bought here CAN'T exchange!" I was stunned! Contacted Corporate who is forwarding to management As this was totally against their exchange policy. put another call into manager the next day promised to call me back in 10 minutes to resolve and never heard back. Don't shop here. read more

Today I went to the Chico's in Palo Alto to return a couple of items I had purchased at the Chico's in Hillsdale mall the week before. I had the receipt and the items had tags. The sale associate (who turned out to be the store manager), scanned my items and informed me that according to her cash register she could only give me store credit. I told her that was absurd, the return policy on the receipt CLEARLY states that I should get a refund back to my credit card. She didn't care, was quite rude, and told me to return the items at the Hillsdale store for my refund, she was only giving store credit. It's in violation of the return policy on the receipt. Do NOT shop at this Chico's store. Go to the one in Hillsdale. read more

I'm a big fan of Chico's. I must be their target customer because the clothes fit my style and budget. Plus they have great coupons and a frequent buyer program which reduces costs even more. Generally, I find a good selection of individual pieces, i.e., pants, tops, sweaters, jackets. They don't do dresses. One complaint: last time I was here a blond saleswoman with the most annoying voice was helping another customer, calling around to other stores looking for a certain pair of earrings (that may or may not exist). I just wanted to pay, but she wouldn't pause and ring up my sale. How dumb is that? I just left and went to the Los Altos store to make my purchase. read more

Chico's 2019-11-27 1/5 Canceled Item and Didn't refund shipping "(05:28:47 PM) (ME) said : I'm still waiting for the Balsam Cedar Reed Diffuser (05:30:33 PM) (Jacob) said : I do apologize, that item has been canceled from the order due to it selling out during processing. (05:32:29 PM) ( ME) said : I see (05:33:33 PM) (ME) said : I checked out the order because I wanted the diffuser , the socks were a filler item . Is there a way I can return the socks and get a refund for the shipping I paid? (05:36:01 PM) (Jacob) said : As long as the socks are unwashed we can take them back, We charge a $7 fee for returns that are mailed back to us. We are unable to refund the shipping since items have already shipped. (05:37:38 PM) (ME) said : Yea, I get that, but you guys didn't send me one of the items I have ordered. I technically paid that shipping for 3 items and only got 2. and the item was was half the amount of the order didnt even get shipped (05:41:19 PM) (Jacob) said : I do apologize for any inconvenience that this causes you, since the shipping has been fulfilled we are unable to refund it. I can add a $10 discount to your next order when you call into customer service for the inconvenience. (05:43:54 PM) (Jacob) said : Due to no response, I will be ending this chat. Should you need further assistance, please feel free to initiate a new chat. Thank you for chatting with Chico's. I understand your just doing your job. But you have to see it from my perspective. I didn't even want the socks , the socks were a filler item for the discount. I wanted the diffuser. There's no other diffuser on your website at the moment so I can't even purchase another one. Also, why would you thinking I would even think about buying multiple items from your site at the same checkout again when you could cancel part of the order and I'm still stuck paying shipping ? Doesn't really make sense does it?" read more

I come here with my mom occasionally. Everytime I walk in I feel like I'm walking into an art gallery. You have the people that stare at the shirts and try to make something of them. And then there are the women in a midlife crisis who are trying to look cool and hip, but instead look like a vase. Don't get me wrong, the people who work here are usually really nice. I'm just saying they might want to rethink their print designs. read more

I tried to return items, they told me no at PA store. I called Chico and they say I should be able to. I insisted the second time and she did my return reluctantly. Why do I have to go there twice to accomplish my return? Another return recently I bought at outlet PA store told me I can only return at outlet. It is too small for me. I have not called to verify if this is the case. Last time I buy from Chico. PA is a very covenient location. Chico should know about this store's customer serviceabd so something about it. Not the firat client to complain. read more

I love this Chico's store. They have great colors and are always changing the styles which I find refreshing. I have always been greeted and told about current sales. They genuinely want to help me find whatever I'm looking for and when I'm not looking for anything specific they show me new arrivals. The service has always been outstanding at this store. There's one saleslady who always remembers my name and suggests items I might like which I usually end up purchasing along with the matching jewelry. Keep up the great job ladies and I will always shop the Palo Alto store. read more

Great customer service! I'm always greeted and I get great suggestions when I am shopping there. I was helped by an older lady and she went above and beyond to help me find a present for my mom. When I went back again to look for another item, she remember who I was and what I was looking for! read more

So my girlfriend told me try Chico's Capri's as they now have them in small sizes. I went into UTC and asked Patty if they had small sizes using a friendly warm tone. She acted like I had insulted her and flicked her hand to where there "might" be some Capris. No offer of assistance, I could just figure it out on my own. I returned to the counter and asked what size and with a lot of attitude she told me probably 00. It was not in what she said it was her complete look of being put out and superior attitude and tone of voice. Wow I had not been to Chico's before and will not go again. On a lovely note a women named Yoma (spelled wrong I am sure) was very nice and helpful. Get Patty out of there she is bad for business. There is never any excuse to treat a customer badly. read more

I don't consider myself a grandma type and I do like the clothes at Chicos. Even after a year, still fitting just great. I also find many other things here as well. My main complaint is that there are NO MIRRORS in the dressing rooms. Chicos, why oh why do you think women want to come parading out in clothes that may or may not be flattering. Most would prefer to check themselves out first, not as a fashion show to whoever else may in in the store at the moment. Maybe its just me but....... Update: Dear Chicos: Just bought a new pair of jeans and yes they fit great but how much money are you actually saving by taking out the front pocket fabric? I actually like to stick my keys in my pocket when I'm running out and just realized the pocket is faux.........really?????? please put the pockets back in your jeans - these are just regular jeans, not particularly high style and some women actually make use of the pocket. read more

Nice Store, The customer service provided by the older lady with red hair and glasses is by far the worst service. She opens the store late and never greets. terrible service for a location in downtown Palo Alto. read more

I love Chico's but HATE HATE HATE so many emails from them! I have unsubscribed multiple times but to no avail. It borders on harassment and I hate it. read more

Came here with my grandma to find her a nice outfit for my wedding this summer. I had never been in, but used to work in Palo Alto and walked by a lot and noticed it was geared for a more mature woman. I dropped off my grandma to find parking, and the few minutes I was gone, she had already been greeted by Lisa who was so fantastic, friendly, and genuinely wanted to help... she had pulled some items for my grandma, and had several ready to try on. I then jumped in and helped find some things - the clothes were stylish with things for nearly any age group, but I do think the store is geared for 40s,50s+ but as I said, cute stuff an 18 year old would like and things my 82 year old grandmother liked! There were so many things she liked, she decided to also get some summer wardrobe items too. Ultimately for the wedding, she chose a long dark blue soft and light dress, and an open weave silver cropped box style jacket. I'll have to post pics later! I even purchased a cute bomber jacket!! Bonus the whole store was 25% when we went! I now know where to take my grandma and even find a few things myself!!! I was very impressed! Thank you Lisa and to Kathy too! You ladies are fantastic! read more

I have shopped at Chico's for years. Most of the clothes I wear each day for work were purchased there. I was quite disappointed with the service I received today when I had a problem with one of their jewlery items. In February, I purchased two necklaces from them. I understand that they do not use "silver", but one of the necklaces has begun to tarnish severely in less than three months. First I was told that they do not keep records of purchases. I convinced the sales person to try anyway, and they could tell that the purchase was made in February. Next a young manager came out and said, they could not take it back because it was over 60 days. I wasn't trying to get my money back...telling me what to clean it with or trading it for something similar would have made this long time customer happy. I told the manager "I guess I won't be buying any jewlery at Chico's again." By her lack or reaction, I could tell she could care less. read more

Very rude and condescending. Felt belittled by a lady who was maybe 20 something. Not customer friendly.

do not pay for extra shipping. when your product does not arrive by the last day, customer service will not refund your extra shipping that you paid, and blames the postal service, and not their service. read more

It was the first time I went to Chico's and very disappointed by the service. I found a knitted jacket on sales corner. The price was set as 19.99 for the whole row, but at the check out I found out that the price is twice higher 49.99. I checked the price info for the row and it was set exactly 19.99 for all knits (not from 19.99) and this jacket was in 2 sizes, so it wasn't a mistake. But I was said thank you for helping the store to organize their clothes. I feel like this is a trick, I spent my time to try on something that is for the price I wanted! And no excuse words. Not really nice! read more

Bad attitude and horrible customer service. Not the first time this happened here, so I decided to write a review. Came to this store to return a couple of items I purchased online. One item was paid for with my credit card. The second order was with a gift card. I was told I had to wait for a check to be mailed for the total amount, and she couldn't tell me how long that would take. I didn't think I should I have to wait for a check for an item I originally paid for by credit card. I asked her to make two separate returns, but she had a horrible attitude and said it wouldn't make a difference, that the machine decides. Their own policy states returns with original receipt (which I provided) will be made in the original form of payment, so why isn't my first item credited back to my card and the second item put back on to another gift card? It even says in their policy that if you paid by check, you can choose merchandise credit or a check mailed within 30 days. I don't know what she did, but she processed the return in a way that I was given no choice but to accept a check by mail, which looks like I might be waiting 30 days for! Stay away from this location! I've never had any problems with the Hillsdale location. Will go there from now on. read more

I was about to by a couple of outfits here - spend a good bit of money. AND THEN... I couldn't find anyone to help me!! The lady there was on the phone and there didnt seem to be anyone around... Ater waiting 10 minutes I left. read more

Over the past two years I have shopped atI Chico's for myself and my Mother. Today will be the last day that I ever set foot into this store. My birthday was in April and my Mom purchased a jacket for me. She usually shops early so she might have purchased it a few months earlier. Right after my birthday in April my Mother became very sick, I was with her day and night for the next few months until she passed away two weeks ago. Somehow I had lost my receipt but since I had never worn the garmet the original tags were intact.Today I entered Chico's to exchange the jacket,the salesperson checked in the computer and stated that both of our names were in their computer but that there was no record of our purchases. She went on to tell me that it did not matter that I had all the original tags still hanging from the jacket but that I could not exchange the garmet. I am truly disapponted in Chico's lack of good customer service. Their policy reminds me of an inexpensive second rate retail establishment. read more