Walking into J Foss, is like walking into a candy store!!! Beautiful collection of high-end women's…read moreclothing!!! couldn't get enough of it!!! The lady who helped us(I wish I got her name) was so sweet and kind) I highly recommend this beautiful boutique to anyone who appreciates the finer things in life...

First off, I don't shop. I hate styles and trends, and I don't like hunting and gathering through…read morecheap crappy clothing. Second, I have a particular style in my head. It's a particular "platonic ideal" of what clothing should be like. Most stores don't fit this idea. However, I was casually walking through downtown Palo Alto and a display of unique clothing jumped out at me. This was J Foss, a wonderful store full of high quality, beautiful clothing with glorious style. Most importantly, the lady at the shop was extremely pleasant and helpful. She did what great small shop owners should do -- look you over, get excited that you're in their store, compliment your style and start bring you the new and interesting things that they "just got in". Her suggestions led me to purchase more than I would have without her help. The whole experience was very smooth and pleasant, and I will be going back there when I'm next in town.

Not POC friendly. The two ladies behind the register looked at me when I walked in, I said hello,…read moreand they turned away. Was looking for a dress and could have used some of their help. I made my way to the back of the store and one of the two ladies walked past by me and missed another opportunity to greet me. She also didn't ask if I needed help at all. How sad. Definitely do not recommend if you are a person of color.

I walked into the store the other day and found the sales associate or someone behind the counter…read moreto be extremely rude and unhelpful. Extremely unprofessional in my opinion will not ever shop here.

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

I was a little disappointed with the presentation of this location. Despite there being a lot of…read moreclothes that had fallen off of the hangers and on the floor, I still managed to find a few pieces. My husband liked the selection in the men's department too. Sadly, the woman's shoe department wasn't as vast as the West Gate mall location. The service was good.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for,…read moregive recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past.

I've had way too many terrible experiences with Aritzia to not come here and finally write a…read morereview. Seeing that there are already so many bad reviews for this location just proves I'm not alone. If you order online, they base the return window on the order date, not the delivery date. So if your item is a preorder or back-dated, it counts against you even though you have not received it yet. I brought proof that my delivery date was well within the 14 day return policy, and they still refused to issue my refund. For clarity: my order shipped November 19, was delivered November 25, and was returned December 4, which is well within 14 days of receiving it. It is also extremely common and encouraged by most retailers to order two sizes online to ensure one fits, especially when shopping for clothing you cannot try on in store. The fact that this was not accepted and was used against me is not okay. The staff was rude and dismissive, and I was forced into store credit instead of being given the refund I was entitled to. At this point, I am completely done with Aritzia. Cute clothes but terrible customer service. I will be escalating this to management because this policy and how it is enforced is not ethical.

Excellent selection, pricing and boutique structure. The store is larger that might seem when you…read moreget into, and it has everything you crave for in terms of gift giving: candles, dried flowers (I love them in this and their sister store), soft good quality sweaters, shoes, hats, scarves. The person who helped me was very attentive and zero pushing. I like the location and it is always worth a visit even if to see pretty things.

This has been my feel good, look good, place for decades. I find black tie event apparel, killer…read morejeans , shorts, boots , heels, jewelry, scarfs, gifts and last but not least the energy , inspiration and personal style of Judy O. never disappoints . She is on her game !

I had a lovely experience visiting this store today. I was greeted very warmly by the staff working…read morethere. All of the workers wore beautiful clothing and held themselves high and that was very noticeable. I browsed around and there were many beautiful pieces of clothing and jewelry. I only purchased one thing but I plan on returning for some Christmas shopping. I really enjoyed the atmosphere of this store and the lovely staff. They wrapped my purchase very nicely too! All of those little things mattered and left a good first impression!

Service Quality…read moreSelection Value Lots of different and charming items from clothes to scarves, jewelry, purses and more.

Selections are great!…read more Have to come back and we came back twice today-hahaha! It was also tidy and organized-love that!

one of the best thrift spots i've been to in the bay! everything here is really high quality and…read morenicely curated. all the racks are extremely well organized as well! lots of great brands such as madewell, reformation, banana republic, and many designer brands too. the service was very friendly and the items are priced slightly above average but still fairly priced. i would definitely recommend fillmore & 5th and come back to shop more!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

My wife and I recently visited this store and had one of the worst shopping experiences we've ever…read morehad. She picked out several clothing items, and one of them was from the discount rack clearly marked with a red tag showing a lower price. We tried it on, liked it, and decided to purchase it. At checkout, however, the system did not reflect the discount. When I pointed out the red tag, the cashier called the manager, Csar, to resolve the issue. Instead of apologizing for the mistake or honoring the clearly marked price, Csar told us "we didn't tag it, customers could put a tag on it." That statement was not only dismissive but also insulting, essentially accusing customers of tampering with tags rather than acknowledging the store's responsibility.