Love, love, love my experience here. I called ahead of time to check if they sell petits in the store and they do! This is one of the few Bay Area locations that actually carries petite (I think it's the only one for now). I was greeted quickly after I walked in and Poulomi (Apologies for the spelling ) instantly greeted me, helped me navigate the store, and styled me! I was looking for an outfit for a wedding and she helped me find the perfect wedge shoe and Eva dress combo. Everyone in the store was super friendly and chatty. I had a lovely time. Overall it was a great vibe and I'll definitely be coming back for much more this summer read more

Ladies and gentleman I got one of their sweaters as a gift and one I purchased. I returned it to them for a repair or something without Pom poms and they sent the shit back twice because they don't honor their merchandise unless you purchase it directly from their website if you purchase it from another store, don't waste your time sending it to them the damn balls have been falling off this sweater at every step. I purchased a second one to use for parts and that one is the same problem they won't take any of them back and won't even help with repairing it. I was told even though it's clearly Johnny Was we don't repair or take it back. I went to a store in Nashville there own employee said that sweater has been a problems we find balls on our floor all day. When you spend 500.00 for a sweater you want function. You get garbage...customer service is next level awful and I am next level stupid for spending my hard earned money on their clothes!! Run don't walk.... read more

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I have walked by this Johnny Was many times and not stopped in. I used to wear Johnny was decades ago when Cielo was at Kahala Mall and June brought in the line. Their things were always beautiful and so comfortable to wear. Today I stopped in and asked what they might have that I could wear. I'm short, barely 5 feet. Kim took the time to pull several things for me..mid-calf length. Nope, nope, maybe. I tried the maybe on twice. Kim and Poulomi both helped with suggestions on how to wear the dress. They were polite and nice without being pushy. Ok, I ended up with a new dress. Thank you ladies for being nice and helpful. They even gave me a really nice shopping bag that folds into itself!... and a little bottle of water. read more

Johnny Was - Kim and Poulomi were n the beautiful store. Thank you - Women's Clothing Near Me - Palo Alto, California

The sales ladies are very helpful, & kind & are so pleasant Love the quality of clothing read more

One of my favorite stores in the Stanford shopping center. It is just so beautiful. I was asking for the name of the mural artist. At the beginning I thought there were giant stickers to then realize that no, these was real paint and that was real mural art. That only attracted me to enter. I know the items are pricey but they are one of a kind, gorgeous fabrics, colors, textures and embroideries, with an Indian flair mixed with Boho chic. I loved everything and even though I left not knowing the name of the artist, I ended up buying a super cool gift for my friends in Spain: the silk masks. They are one of a kind, happy colors and patters. Also, I had a good taste of their chocolates offerings and their drinks. Super friendly non pushy staff. Loved everything. read more

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I stopped by for a perfume and found it immediately when I walked in. I went to the register, where the employee was helping a guest in the dressing room, so I waited for about 5 minutes, really not long at all. While waiting, I noticed other perfume samples (also at the register) and smelled two, comparing them. Both had great undertones. I still had the box of my first choice sitting on the counter while waiting to check out. The lady with the white curly hair walked over with an attitude and said, 'Are you going to keep sniffing or check out?' There wasn't a line behind me that I was holding up it was just me, waiting. I was shocked in the moment, but I still responded that the perfume I wanted was here on the counter. However, while I was explaining, she turned around and started walking away. Moments later, another employee with long black hair came out and said she could help me. She was nice and was simply doing her job, but I was honestly taken aback by the rude encounter with the first lady. I decided to leave without buying anything. I went in for a perfume, not a rude employee. I hope this doesn't happen to customers trying on clothes or accessories. Disappointing. read more

Fantastic brand, outstanding store. Sophisticated bohemian chic designs, very LA. Signature pieces with embroidery and all ultra comfortable. But what was equally outstanding, was the consistent care and guidance from Poulomi and Kimberley. We had so much fun - definitely a new favorite go to in the Bay Area! read more

Johnny Was - Johnny Was Red dress .. and the spectacular Poulomi & Kimberley. - Women's Clothing Near Me - Palo Alto, California

The woman gets upset if we return, it's so lame. I guess their store gets dinged for accepting returns? But the return goes through. The Tory Burch store is the same way. One time, I never even got my refund, had to fight to get it. Will never shop at Tory Burch again, buy her products at the big stores instead. read more

I absolutely love shopping here! Poulomi and Kim are incredibly kind and knowledgeable. I love that Poulomi pats attention to your individual style and does an excellent job of making suggestions. Can't say enough good stuff about this location. I love Johnny Waas, but this is the only store I will shop in because the staff is warm and wonderful. read more

As soon as I entered the store, the staff greeted me with happy voices. Their faces were covered by face masks, but I could see their happy eyes were smiling at me. I purchased the most soft and beautiful face masks made in cotton and silk. The staff in the store are amazingly friendly and warm. Thanks, Fabiola and Poulomi for making an ordinary Tuesday preciously beautiful. I look forward to visiting you again for another extraordinary experience. Thank you. read more

Johnny Was - Women's Clothing Near Me - Palo Alto, California

Updated 9/28/20 Back on track. Love the staff and clothes. Not so fond of having to make an appointment to shop. Nobody else is doing this. read more

Johnny Was is a really cool store. It's to bad that every gorgeous item tends to cost $200 and up on average! I normally don't have a lot of money to splurge on expensive clothing unless I can put it on lay away at some boutiques, but I did save up enough cash from my last check to splurge on a well deserved treat! Most of the clothing has a gypsy boho look to it like one other yelper stated. The cut of the clothing is usually on the loose flowy side. I paid in cash so that my husband wouldn't kill me, lol. This gorgeous jacket cost me a little over $200. It was originally $220, but when you sign up to get emails from them, you get a 15% discount. I saw this jacket at the mall in S.J, but they didn't have a medium in stock. I normally wear a large in most tops and jackets, but the cut with this jacket is generous. The medium fit me well. The cut is very flattering and it feels as if I'm wearing a soft warm blanket-:) The manager of the store, Cynthia is so nice. She put it on hold for me. The ladies at the store are all nice and well dressed. I wish that I had the money to afford to shop at this store more often! Even the stuff on sale is still over $100-:( Boo hoo, being on a budget most of the time sucks! I'll look like a million bucks when I wear this out in public. I can't wait until the weather cools down so I can start wearing it! read more

Johnny Was - My new Johnny Was jacket. Feels just like a soft blanket! So worth the $!!! - Women's Clothing Near Me - Palo Alto, California

Amazing store with outstanding sales associates. Yes, the clothes are pricey, but they are unique and made extremely well with great fabrics. A lot of one of a kind pieces can be found here. I recommend stopping in while Shida is working, she will help you find just what you need and genuinely cares about her customers. She has a genuine love for fashion and makes the experience truly enjoyable. I do wish they carried more shoe sizes, there is a pair I've been eyeing for a month, but they are more than willing to order your size for you (I just don't want to wait! Plus more time to think about spending money...) I recommend checking out the sale section in the back, try on all you want and have fun! read more

Very helpful and nice sales women. If it is too expensive for you don't go in. Beautiful one of a kind clothing. Fabiola was extremely helpful. If they don't have your size in stock they Fed Ex it for free. There are not many stores left like this. Betty T read more

This review refers to Johnny Was online only. JW behaves like a company that's heading for bankruptcy. It's online sales are disastrously managed. Examples: * Sent a top with a hole in the sleeve that also reeked of perfume. Obviously it wasn't new merchandise * Almost never sent information about when the order ships or when it's likely to arrive * Since the pandemic started, JW seems to have disconnected its inventory from its online ordering system. I placed an order for 3 items. I received one quickly. After about 10 days, an email came saying the second item wasn't in stock. After 3 weeks, an email announced that the third item was also not in stock. * Giving JW one last try, I ordered two more items. Once again, after 2 weeks, an email said that neither item was in stock. So JW, one more customer is no longer doing business with you. This hopelessly bad level of service has ruined my trust in you as a viable company. read more

Very strange, confusing and disappointing experience here the other day. I bought something online and because the company allows these to be returned in stores, I looked up their shop policies, which on their site in a big banner-like sign, they proclaim "Our Stores are open ... Welcome!" So okaaay, I make the trek down to Stanford mall, and get there, try to open the door, which is locked. I pull harder on the handle, thinking maybe it's stuck. But nope, it's locked. A shopkeeper from inside opens the door with a mask on (which is a good thing :-), and says to me, "Do you have an appointment?" I'm thinking, "A what?" I'm clearly confused about this, and say, "No." I tell her that their website simply says their stores are now open, which is misleading the customer to think that it's the usual 'walk-in' protocol. And if this is incorrect, they should advertise this as such. She says nothing to this. We have a bit of a back and forth, where she says everyone needs an appointment. I look into the store, which because the front is all glass, I can see nobody is in there. I say, "I need to make a return, which should only take a minute cuz I have the packing slip and ID." She says that I need an appointment, and I plead my case, which prompts her to tell me that she'll ask her manager. Off she goes only to return a minute later to tell me "No," I must make an appointment. The way they're operating makes me think it would be easier and faster to get a minor surgery done. I ask her when is the next available appointment, which turns out to be 35 minutes later. I cool my heels for half an hour, after which she comes back to escort me inside. Again, I'm the only person in this place, which they're guarding like a fortress. I hand over my return and slip. The entire process takes almost 15 minutes. Seriously. No joke. I'm not sure exactly what she and her manager were doing, working at a glacial pace, very odd experience. My husband joked that while were waiting for those 35 minutes, we went next door into Banana Republic, and in 10 minutes, he chose a shirt, tried it on, modeled it for me, and bought it in less time than the time it took Johnny Was to do a simple return, which warranted only for them to scan the barcode and automatically send me a receipt. This, btw., they apparently couldn't generate either. In addition to the email they sent me, I wanted a paper receipt, again this was a no go, proved to be beyond their capacity. Though the woman who initially greeted me was friendly enough, the manager was about as cold as they come. Not sure if she was having a bad day, but no matter: she ought not be in customer service. She cannot make eye contact, couldn't acknowledge me at all, not once, despite that I was the only one there. As for their store and merchandise, very limited meager inventory. I was shocked because their online stuff is so varied, though the fact they get sold out of a simple tee means they need to ramp up their supply. But back to the shop: tiny little place, artfully draped with gorgeous things, but very tiny sampling. Before entering the store, I was eager to hit their sale rack. But the whole experience as so bitter, I wasn't at all motivated to shop there and spend money over there, not to mention that their stuff is expensive. Still, I would've splurged had the atmosphere been good. The strange thing is they acted as if they do NOT want customers there. What with those locked doors and cold, off-putting service. This was in stark contrast to the rest of the Stanford Mall, where all shop doors were open, where they were simply requiring people to wear masks and maybe limiting how many people could be in the store at any given time. All this is totally understandable and justified, given the pandemic times. A gorgeous sunny day, people walking around with melting ice-cream cones ... and there's Johnny Was--sterile, uninviting, austere, cold, uppity 'appointments,' I will not be going back. JW--you want to thrive in a capitalist economy? Get your act together people. read more

I purchased a 5 pack of silk masks and received cotton instead. I sent a message online and to the store in April/May and NEVER heard a word back. I u detests d it's a busy time but 3 months later and no response!! read more

relative newcomer to stanford shopping center, opening in the fall of 2014, i believe. i decided to walk in and check out their offerings and it appears that they are a women's only store with clothing and accessories. i do love their bohemian style as most of their tops and dresses have that flowy, gypsy look and feel. prices are on the higher side, so expect to spend at least $100 on any given piece of clothing. and gentlemen, there is some seating inside if you need to rest your feet while waiting for your women to finish their shopping! read more

I have to save BRAVO! You ROCK! Excellent help. Fun and bubbly personalities. Also as a taller woman- the help was great. For a great shirt and some cool jewelry- I am now a customer forever! *shout out to my girls Katherine and Rachel in Palo Altos store! You two got me hooked! I hope you guys get more validation- Let me also say ALL the staff are classy and fun. I merely wanted to say to the girls that they are perfect for the company. read more

I had incredible experience at this store tonight. I made a yelp account just to write this review! I had left my card at this store on Sunday after making a return and didn't realize I had even lost my card until the next day when I had a speaking engagement to go to and needed to purchase gas for my car which was almost on empty! Long story short, I didn't make it to the event. Through an elaborate web of miscommunications with my bank, the store, missed emails, etc. due to understandable human error (no ones fault really, other than my own for leaving my card there) I thought I had been left with no money back from my return and without the item I had returned to the store. I suffer from schizophrenia and have an extremely hard time dealing with these types of thing and even making simple phone calls stress me out way more than the average person. So after a couple days of a bunch of phone calls and email, I made my way back to the store by the help of my boyfriend who had driven all the way from Saratoga in the middle of his work week to give me a ride to the store and of course started bawling when I got there and saw my card. Not only was the staff extremely kind, compassionate and understanding of my situation, but they also gave me some water, tissues, offered me an energy bar and gave me the scarf that I had to returned! The scarf is beautiful in itself but I was touched by the beauty of the act of kindness in that gesture. That was the absolute best customer service encounter I have ever had and I am thankful that excellent human beings like these ladies exist. THANK YOU JOHNNY WAS STAFF! :) read more