They need to implement self checkout if they can't get enough cashiers working, especially on a Saturday afternoon

Came in a to get a white dress shirt for my event was able to get a Flx brand. Real stretchy and great quality material. Store is nice and clean, but real confusing on entering. The doors look like it's closed when you walk by. Some of the Kohls have partnered with Sephora. This location has a Sephora inside. read more

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I really appreciate their associate, Abraham, who assisted me with a return today. He was kind and eager to help. He was the first to greet me and worked through the return quickly. Good customer service is hard to find nowadays, I'm grateful for the service he provided read more

This location is in a dying plaza. The side facing the freeway is dark and empty. A lot of people think the store is closed and the entrance is closed. Customer service is also at the front at this location and you have to line up with the the other customers who are using the checkout registers. read more

Kohl's - Out of business? No, but looks like it! - Department Stores Near Me - REDWOOD CITY, California

Most all the staff is sooo rude and not helpful. I will never shop here again. Terrible customer service over and over. Not just one time. Everytime!! Especially the older ladies... freaking rude tone of voice, raising eyebrows and seem like they hate their jobs. read more

I am writing this with you because I'm upset that the doors on one side of this Kohl's is locked and they instruct you to walk around the whole building rain or shine in order to get into their store. It's raining you're in trouble. It is very inconvenient. read more

Attention robert store manager Redwood City just wanted to let you know that your Amazon girl was wonderful to me today. She saved me a drive to san mateo for returning a package to Whole Foods San Mateo versus returning here at Kohl's. You were busy so I couldn't talk to you today, but your Amazon girl saved me a lot of time & she helped me with my Amazon app changing it from Whole Foods to Kohl's. I'm not a techy person so I really really appreciate it. Hold on to her. read more

Had a less than great experience. Employees are kind - no complaints there. But tried to do a standard return from a pickup order I had done, not even 7 days prior. The associate wasn't able to do the return. The system just wasn't accepting it. She suggested I call Kohl's and they can help me "get a new number" whatever that means. I asked if she can have someone else try it first. The (I think) manager came over and tried it, was able to return it. Suggestion to Kohl's : before you send a customer home to figure out the issue by having them contact customer service, at least have someone else try it first. I can't imagine the headache I'd have to go thru if I hadn't asked for someone else to try the return first before just leaving the store. read more

I never really came here until it was a spot Amazon decided one could bring packages in without the box etc. That inadvertently works out very well for Kohl's undoubtedly. I was delighted to learn they had a Sephora in here too! Although there is a much smaller version compared to the big usual large Sephora's, it has a decent selection if you're trying to kill two birds with one stone. Besides that, every time I return something from Amazon here, a $5 credit is issued. What do I do next? I walk around the store to see if there's anything I could use. Sometimes there is. Sometimes there isn't. There is a good variety of basic and quality brand articles of clothing to add to your wardrobe here, kitchen, pet and home stuff here. It's a smaller version of Target with better quality and best of all, it's usually not crowded and the shopping experience is pleasant. Things are in order and the store is clean and neat. Staff has always been pleasant and helpful also. I'll likely end up here again returning another Amazon package soon. LOL read more

I don't know why they keep this store open. From the lackluster employees locked entrances, and generally a Dollar Store vibe, it's the worst location I've visited recently. Whose brilliant idea was to create a soulless maze for registers and returns, AND move the Amazon returns into that mess? Expect to wait 20 minutes or so to drop off an Amazon return. This is not normal. read more

Moderate prices with quality products and great service. They have some great unique products here that are great for gifting.

I don't usually shop here but thought they had a no iron shirt I wanted. Lots of parking... no sales associates... Turned out the shirt is only available on-line. Did not buy anything Probably won't go back even though they offer lots of discounts. read more

Their store looks much neater these days. Actually I find that they probably could have more inventory on the floor especially in the kitchen home area near the front. I am not sure if they're just slimming down on inventory or if they're making way for new stuff but the last few times it has felt sparse to browse. Anyway I think that their clothes here are pretty decent, especially if you can get them on sale (which it usually is). If you shop at Kohls a lot their rewards program is very generous. I often find myself with $10+ in Kohls Cash. They carry a lot of name brands like Columbia, Adidas, Nike etc. I've also appreciated their pillow selection here. Our last two pillows were from Kohls (THE BIG ONE) which have stayed fluffy over the last year! The best cat bed I've bought was from Kohls - it was an Ellen Degeneres bed on sale for like $12 or something. The cats love it! read more

Kohl's - Department Stores Near Me - REDWOOD CITY, California

Came in to buy some outdoor chairs that were on clearance and Chris helped me get them to the register and to my car Thanks Chris for your awesome customer service read more

I actually had a great experience, the cashiers were friendly and helpful. They seem to have some good deals. The clearance section has a large selection, and I love the fact Sephora is at this location. read more

Only one entrance is open, on the side with dollar deal. Hand sanitizer stations available. We came only to pick up something we ordered online and that was it. I showed them my ID and my pick up order barcode and I was in and out. That's the way to do it. I won't be shopping here, but will definitely be using it as a pick up location to avoid paying for shipping. read more

We like to visit this Kohls location because it's nice, big and clean. You can find almost everything that you are looking for at any Kohls. The drawback is that usually there are fewer people working at the checkout so the checkout process is slower. They have good sales and Kohls cash back promotions so it is easy to find good deals. Plus more discounts if you have a Kohls charge card. Good and clean fitting rooms too! read more

Aside from the usual ,a lot of the sizes and styles from places like Wrangler and Lee they don't stock in store. So you end up mail ordering ,but the hassle is sizes vary from year to year ,so a size 34 that fit you one year ,no longer does the next. What really pissed me off was that due to the plague ,many items were unreturnable after you bought them. No fitting rooms so you can test for size and no return after you bought them. Yeah ,I get it. read more

Laurie, cashier does seem rude and unfriendly. She's unhappy (perhaps with her job?) and needs to be retrained to be courteous and polite to her customers. On the plus side, the store is clean including the restroom; I did enjoy the cash $ coupon and ample parking spaces. read more

This review is a bit interesting. Mainly since my visits to this Kohl's has been in regards to returning Amazon packages. Now, I have been used to returning my Amazon packages at a UPS, but the last few packages that I have returned, they have made me go to Kohl's. This isn't too big of a deal since my wife works in the area. There is a huge parking lot, which is never packed and there are signs that are everywhere that lead you to the Amazon return drop off. When walking inside, the signs clearly state turn left and then go to the back of the store closest to the bedding area. Once in that general area, there are clear areas where the Amazon return is. Typically two employees are there and they are pretty efficient. You had them the box, they ask if there is anything damaged (which is a no) and then they tape the box up and you're on your way. Easy peasy. I have always kept the box that was delivered to my apartment, although on the Amazon instructions it states that they would box it up for you otherwise. The employees are fast and efficient; one was even training the other employee and it still went super fast. Onto the look of Kohl's. This place appears clean and a pretty decent department store. I have not spent more than 5-10 minutes, but in my short span I have been impressed with how clean they keep everything. I guess if I had to shop at a department store I would head this way. Definitely this is the place to return Amazon packages. read more

Why do I come back here?!?!? There prices on name brand items are the same you get anywhere. But the service is horrible - come on Kohl's. Every time I come, it seems like there isn't a line but the wait is horrific if you get behind someone with an issue. The customer ahead of me wanted a different size in something- the store said they had it in inventory so instead of asking her to step aside until they can find it, they hold the line up. I waited 11 minutes with no one ahead of me until another checker came out. I was done in about 2 minutes and they were still looking!! Common sense folks! read more

place that you can find everything easy to walk around great customer service. When our family going for shopping we going there. Highly recommended! read more

I wanted to give a amazing review to Laurie but I was not able to do it in the www.Kohlsfeedback.com so I want to make sure I did it here. I visit Kohls every week and she always give me an amazing service. Thank You. read more

I love shopping at this department store . I always see really cute shirts I like and pants as well . Laurie is a very helpful cashier here . Mom likes to shop here as well because there is so much to see and look at . read more

Kohls is where we go for the honey's work attire, though not much else. This locale was fairly well put together. It was clean and I loved the location of the dressing room. Sometimes they're half way across the store, but this one was smack dab in the middle of the Mens section, perfect for being able to go grab a size up or down depending on what he needed. Service was great, and he got a great deal on pants. Score another one for Kohls. read more

Kohls Management - when hiring requirements should be if the cashier women know how to say HELLO, THANK YOU, give TOTAL AMOUNT! I've gone 3 times and every single time the women are so bratty and have attitude. I have been going to Kohls for years, but now I'm taking my business somewhere else where I am respected. Do better and don't just hire anybody! read more

I was told by an associate that if I were to use a coupon that clearly stated it was allowed on the items after discounts I could only use it if I opened a credit card with them I would receive 35 % off. The coupon stated 25% off....or 35% off if I had a kohl's card. I said no and declined to open a credit card. She then said that the coupon for 25% off won't work. But reiterated that she can make the same coupon work for 35% off if I open a card. I said no again and decline to purchase anything. As entering the store I was very rudely greeted by a sales associate because I came in to use the amazon drop point. She yelled at me to go to the back of the store as if it was common knowledge where this drop point was. Terrible kohl's. I wasn't going to give negative feedback on my bad experience walking in. But after spending 1 hour looking for items I was so put back by the push for the credit card and a clear lie to get me to sign up that I declined to purchase anything to give my money to this store. I felt unwelcome then was clearly lied to to try to push some sort of internal goal to sign up customers for credit cards. Very rarely am I this disgusted by staff behavior that I just promptly leave. But also because I can just buy from other retailers. read more

This is a photo I took of two pillows. The red oversized one is the one I ordered two of. I usually don't shop at this location and only came in to pick up an online order. Employee handed me this box with two different pillows. The maroon pillow had stains on it and the manufacturer tag was cut so it appeared used. My usual Kohl's didn't have the pillows in stock so I drove out to this store. The customer service I received was less than satisfactory. I expected to go in pickup my pillows maybe wrapped in plastic or at least in Kohl's shopping bags. I waited at customer service for my order only to be given a box with two different pillows. I understand mistakes are made but that was just plain careless. Long story short the manger was brought out because I was disappointed with the wrong order. I was given Kohl's cash, two oversized pillows of the same color and style to compensate for the inconvenience of not getting what I paid for. All this could've been avoided if the order was checked. I love Kohl's but won't shop this location. read more

Kohl's - Online order pick up. Only one pillow is the one I wanted. - Department Stores Near Me - REDWOOD CITY, California

Called in a couple days until the same manager was in, asked him in person if he remembered me as I held the coffee maker under one arm, still in the box it shipped in. He said he did, and he asked the lady at the return counter to take care of it then left us. At the end of the day, we did get a working version(I took it out of the box and tested it) without having to pay extra as he promised would happen. So 3/5 stars for that. I'm still baffled as to why my girl friend and I had to come in a second time, a week and a half later. I mean, they didn't even look in the box. The box could have been empty, for all they knew, so why did I even need to bring it in? Couldn't they have just taken care of it the first time we came in without having to wait for the replacement to get delivered first? Did they have to make sure it was delivered first for some reason, and if so, couldn't they have seen that online and taken care of it over the phone without me having to go in a second time? I don't know. But again, we did get a working replacement, so I guess, all is well. read more

A friend of mine gave me a gift card for Kohl's. That prompted me to finally make an effort to peruse the store. My conclusion to Kohl's is, it's a large store, but their prices are somewhat high. I think that's why I stopped going there. With my gift card, I purchased a cute military green jacket for $25. If their prices were a tad bit lower, I would have bought more items. Picked up some PJ pants for my boyfriend at $15. Dressing rooms are a little messy. Lots of clearance items. It is kind of like a mini JC Penny's. read more

I go here to do my amazon returns but I don't think I'll be going back to this place. When I go to the amazon return location they don't greet you nor approach you. They just stay there talking to there coworkers or stare at you until you walk up to them and approach them or just look down at their devices. After getting help from them, they look all grumpy, seems like they don't want to be there. Horrible service. read more

Horrible. Ordered this for my nephew and look how they shipped this. Even ordered shoes and the box also came destroyed. Now they are out of stock. I was done Xmas shopping, but not any more. You can't even contact corporate about this read more

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When did Kohl's get so pricy? I thought we were going toward less sales and more even keel pricing. Happen to be in this shopping center so took a gander. Couldn't find the one thing we were looking for (men's house slippers). Mark ups are out of control for a store like this. Simply Vera line is the only reason worth coming here... read more

Wow! I came here to find a certain pair of pants and here was my experience: I searched for my size and couldn't find it, I asked the floor salesperson and she could barely understand what I was asking for. I needed a 10s and she kept trying to take me to see Shorts not the pants I was holding in my hand asking for a 10s. Then she told me to go to petites section. I did and none of this kind or brand of pant exists in that section. So I seen 2 other reps in the floor, both were in the phone. After that I seen another lady and asked if she could help me find the pants in a stock room and she said she didn't think so but I could wait for 15 minutes for someone in jewelry to come back and maybe she could help me... Again, I mean Wow! I'm on my lunch lady and I'm not waiting. Worst customer service I've had in sometime. Worst! Obviously bad management happenings here. read more

I haven't shopped Kohl's in years. Now I know why. In true shopaholic style I've been there 3 times this week and spent over $1,000. It doesn't matter $1 to $ 10,000 everyone deserves respect/ common courtesy. Try it! Each time I've gone in there the young women associates have been straight up RUDE, dismissive, and absolutely lack any customer service skills. Good luck ladies. Keep your overpriced poor quality goods. Most of all keep doing what your doing, it's a perfect fit. read more

Horrible guest service here. The man at the register just paid no attention to me whatsoever. He had his eyes fixed on the two women in front of me as they walked out the door. They didn't make it out the door because they had a complaint, which of course he addressed, WHILE he was supposed to be helping me. I only purchased two items. I paid with card. My transaction would have taken no more than 90 seconds. A good employee would have helped me, and asked the women to wait one moment. On the other hand, this location has great variety. I love all of the different purses here. read more

Kohl's - Cute, stylish Vera Wang purses only $39.99 - Department Stores Near Me - REDWOOD CITY, California

This is one of my favorite department stores. I was Looking for some shorts and T-shirts for weekends. Found these at juniors and they all look great on me; I always love to shop there because the selection and price. The store is well organized and clean and returns is so simple. read more

Kohl's - Shorts and T-shirt! - Department Stores Near Me - REDWOOD CITY, California

Never ever! Walked in at 800. Was at the register at 803. Took 25 minutes to get a cashier and a manager to ring me out. Then the manager had the gall to speak to the cashier in Spanish in front of me. I have never had a more upsetting and quite frankly anger inducing experience in my entire life. I will never go to a cold again.Why is there no 0 star choice!!! read more

Plus size section is improving with the style and selection. They are carrying more cute stuff versus stereotypical fat chick stuff. Also a positive is that the fitting rooms were clean the last time I visited. The lingerie rooms were a mess, but hey...can't have everything. I'm just glad there's been an improvement. Thanks Kohls. read more

Poor layout, poor customer service, worst Kohl's I've ever been to. Went to drop off an Amazon return and received a 20% discount.