The auto center is horrible. I called to make an appointment to buy some new tires and the lady was unable to help me and said that I would need to make the appointment myself she said she didn't know how to make an appointment. Why do you work in the auto department if you don't know how to make a simple appointment for people? read more

I went to Walmart auto care center to have an oil change this morning. I had an appointment. I was greeted fairly quickly by a service person and asked which level oil change I wanted. I replied I'd like the semi synthetic that was about $38 and change. The service person went on to tell me that they were out of all the oils except for the most expensive synthetic. I asked if he could comp me the difference since it's their problem they ran out of the oil and not mine the "manager" came out and told me he couldn't comp me the difference and that could go check at other walmarts if I'd like. I thought why should I have to do that?, this sounds like a wal-mart problem. Anyways I went ahead and got my oil change because I was there and needed one. Halfway through the service the manager came out and informed me that my tires were too old and that if I were to get an accident I could be held liable. I thought to myself WTF bro those tires have less than 20000 miles on them and have 0 sign of dry rot or cracking. I thanked him for his concern. After I paid for my oil change which went from $38 to 75 I went retrieve my truck and again was given a lecture about how old my tires are. I again thanking first concern and left. I have to give Walmart props I have never been screwed on an oil change and lectured about tires in the same visit. read more

There seems to be a new manager in the auto care center. When I checked out, he didn't even let me know that my tire rotation hadn't been done, which was plainly noted on my invoice. Can he read English? He doesn't seem to understand his role of communicating the invoice info to the customer. When I went to my car, I noticed that the rotation had not been done; it was then that I inquired with the service personnel, and they explained. All it would take is a highlighter to mark each invoice statement to serve as a tickler to alert the customer that not all of the service was done. I hope this is not a trend for this Walmart auto care. It used to be a lot better. I could do a better job myself... read more

I also would prefer driving to Walmart, Brea over Walmart, City of Industry because this Brea location would be easier to find parking as compared to that from 'City of Industry.' I had visited several times down here and found out about Arby's, Brea nearby as well. Traffic down Brea some times bears it More smoothly as compared to driving on Colima Rd, heading to City of Industry....I'd visit them again. read more

Overcrowded, poorly stocked, and nasty employees. Was looking for a pair of sandals in a brand they've always carried but I didn't see on the racks. I walked up to an employee in the shoe section and said 'excuse me?' to get her attention. She literally glared at me and shot back 'what.' I was honestly taken aback but stumbled through asking for the brand I was looking for, to which she answered 'well did you look? if you don't see it we don't have it.' Then she glared at me again, this time like I'd personally killed her puppy, and ignored me quietly saying thanks and that I just wanted to make sure I hadn't looked in the wrong place. I decided to move on quickly least she decide to come after me with one of the few shoes they did have in stock, but yeesh. Also you have to request service to get some items by pressing a button- I was waiting for almost ten minutes before I just gave up and decided to take my business to Albertsons across the street. Definitely won't be coming back here. read more

A typical Walmart, no Walmarts are really that great. This one specifically has really mean workers. The associate in the wheelchair greeting is a sweet man, other than that no one knows what they're doing or where anything is. Monica in returns was very rude read more

It's very hard to purchase something to pick up from the store. I don't want to wait in my car for somebody to bring it to me I want to just run right in grab it and run out but at this store the self pickup is all the way in the back of the store so you have to go through the entire mob of people and everything else to pick anything up. I go to Target It's easy You go right in the front door up the escalator and the pickup is right there in front of me so easy. More people would pick up one item two items five items at a time If this was more convenient. read more

First time back in a very long time- im in the industry of hospitality- I have to say today I received the wurst experience by one of their employees- like I said I haven't been here in a long time didn't notice the self check out was 15 or less lady called me out very loudly and then acuse me of cutting in line when both my teen boys where in line... im sure Im not the first or last person to join someone at a check out line- Im sure my comment may not matter to the store but avoid being embarrassed mistreated and zero customer service from the store . Very disappointed. read more

Checking out has become a nightmare! No more self checkout and incredibly slow checkout lanes. This store has really gone down hill. Friendly staff so it must be extremely poor management and bad corporate policies. read more

Brea Walmart is amazing. Great customer service. Happy employees. You can tell they love their job. Very well stocked. I wish they'd put a meat & produce department in here it would be really great. Their automotive department is great for oil change. read more

They don't open many registers, at the the self check out only 4 registers are open and the associates that are in charge of self check out make you feel like you are stealing items when you scan them and pay for them. They give you attitude if they have to go and get your money if the self check out machines didn't give it to you. The way this Walmart is trying to prevent theft is beginning to be ridiculous every time. I feel uncomfortable shopping with someone on my ass telling me I didn't scan an item when I did and it shows up with different words to what the item is and That's not my fault of what they write on their system. read more

This is for that guy named Ian in electronics. This person needs a job that does not require knowledge about products or has to deal with people. Dealing with this person was the worst buying experience I ever received. Please beware of Ian. He is a failure at his job. read more

Good prices for the most part good experience .. they will probably need to open more registers. Some Walmarts have the self serve cash register . read more

This Walmart is so horrible! They train there workers to lie and and the worst customer service counter I've ever been too. Wish I could give them negative stars read more

This is like a Kmart that married Target, with Food 4 Less as the bastard child..... just awesome. Go get an oil change, get a Burger King burger, then shoot for some groceries. Need beer, they have it. Want to people watch, they have that as well. Best part of Walmart are the interesting characters that shop there. lol read more

2 Walmart employees at the front of the store were chatting and watching me struggle to separate the carts that were stuck together. 2 more employees walked by. None of them offered to help me. I could have asked for help but I wanted to see how long it would take. They never offered. I finally found one I could get apart. You literally can pull your back or shoulder out trying to get a cart at that store. I give them an F for customer awareness and service. read more

I want to give a major shout out for stellar customer service from Maria @ the fabric table. She went above and beyond helping us with our order and was extremely kind to other customers as she assisted us. It was Christmas Eve, and really busy and she handled it so well. Thanks Maria!! read more

Alfred at Customer Service is extremely attentive, courteous, and patient. His name badge said he's been with the company 15 years. He had customers he was tending to, people asking him questions coming straight outta the can, the employee working next to him only processed Return transactions, the line began forming slowly, people in line were getting miffy. etc. Alfred processed my Return/Rebuy, kindly walked me through the transaction, and told me my online pick up was in the Garden Center (I didn't know!). The staff here are pretty amazing and one of the more nifty Walmarts around. The Employees in the self checkout section are so helpful and super patient as well as are the Garden Center online order crew. One night a few months ago, a few hours before closing, a customer started a fight with an Employee and it was unfolding right before me. It got heated real quick! I saw it and I was mortified. I wanted to get out of there so fast, I forgot some stuff and will never go to Walmart at night ever again. Another time I saw an elderly Employee exit the public restroom without washing her hands. And the odor that emanated from the stall that she came out of was rank! Like, I'm talking porta pottie rank but from a human body, an alive one, too! Again, mortified. Each Walmart experience is pretty unique. read more

***FYI if you want to do any returns or exchanges this customer service location isn't open (when I went today - 12/13). As a suggestion to them, maybe put a sign up that says closed. There were two of us standing there until the guy greeter finally decided to tell us it's closed. Apparently it been closed for the past week. Happy holidays! read more

Do not order Walmart on-line! I'm a shopper and when you order on-line it's basically ordering blind.. You count on the picture and descriptions to get an idea of what you are ordering. But there quality control of the seller's they have on-line is horrible, because what's pictured and described is not what you receive nor are the sizes reliable... And if you think that you can just return items unlimited, not used and within return times you are wrong, out of no where they will de-activate your account and you no longer can return any of your existing purchases or order on-line at all because of "violating on-line returns" with no explanation as to what that means!! Walmart sucks! The stores never stock the shelves the stock is horrible.... Order from AMAZON!! read more

In the middle of trying on clothes, I left to go get different sizes. When I came back, the Fitting Room was closed off, with no sign on when the attendant will return and reopen it. read more

Ordered tires weeks in advance to be sure I had them installed before we went on a long road trip. The day before the installation I revecived an update saying there was "a delay". I proceeded to call the store and the man on the phone in the Tire "Service" Center was three things: 1. Annoyed and upset I had the nerve to call and ask a question. 2. Useless. After being on hold for 10 minutes he said he didn't know anything and had no idea if the tires would be available the following day. 3. Rude. Now I get people can have a bad day, but come on, if you're having a rough one maybe tell your manager and have someone else pick up the phone. Will never shop here again. read more

I'm a little concerned, number one for the safety of the consumers and for the lack of empathy one particular manager didn't have for my wife Is 10 o'clock at night there's a few homeless men in the parking lot no lights on in the parking lot My wife kindly asked a manager by the name of Lisa. If someone could walk her out, she felt a little threatened and afraid. Your managers reply with several employees standing around .her response was"she didn't have anybody available to do that " I find that highly ridiculous that a woman would be denied being escorted and assisted with her groceries specially, when the lights in the parking lot were off and several transient outside not to mention, my wife is handicap! Kind young man named Kevin heard the conversation and assisted my wife to her vehicle out of the kindness of his heart ! Kevin is an outstanding employee who should be rewarded for stepping up and taking care of a situation, on the other hand Lisa needs to be reprimanded For the attitude,,she delivered the lack of compassion towards a handicap customer!!! As a business owner in the community, I would think that Walmart would want to take pride in the safety of their customers. Very disappointing. No security in the parking lot I drove by 15 minutes after homeless in the parking lot Hats off to Kevin for handling the situation like a gentleman I would expect someone in upper management to reach out to me a call or contact me via email so we can further discuss this incident We've been loyal Sam's Club and Walmart, customers for years because of the situation things might change !!! I will definitely spread the word in the community about your night managers and the lack of security in the parking lot and in the store !! read more

remove the stick up your *ss because i can't buy a fckn sharpie. Theres smoke shops that dont id and there are bigger problems to worry about. Props to the underage workers for caring about it when they themselves can't even buy one. Im stealing next time. read more

There sometimes isn't enough staff in the store for help. I've encountered this a few times. I love the products and prices. You can find anything, mostly. I just ordered 2 pair of glasses. The restroom needs serious work, cleaning, ventilation, and remodeling. I cannot breathe in there. Sometimes the checkers aren't paying attention to read more

Walmart - Optometry department - Department Stores Near Me - Brea, California

It's Walmart. You know what you're getting. In terms of customer service and everything else. But I have to say that I think this Walmart is a standout and the nicest one I've ever been in, and I've been in quite a few. Definitely the nicest one in the area for miles and miles. read more

Corporate needs to visit this location! Front Employees do not care about customers. Team Leader Ephraim & Return Lady (which has worked for Walmart for 15 years) need to be retrain or relocated where they don't deal on regular basis w customers. They absolutely do not represent Walmart. Today is been my 4th encounter with them and I wish I'd have gone to a place to pay 10x more for my items than dealing with them. Such a bad taste .. read more

One of the cleaner locations. Staff is generally helpful. Prices are low. Regularly visit this branch and it is one of the best. I've made purchases in every department and had returns handled well. read more

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This review is for JODY ! I got a red long t-shirt that was on the clearance rack and there was only one. Unfortunately, that one didn't have a tag on it. I took one some what similar to the one I got but it was a bit more of an upgrade because it had pockets. It was 9 $ so I just took it because I didn't want to be a hassel and have them bending over backwards because it was REALLY BUSY. I was in line and the line was super long but JODY was quick and I explained my issue and she looked up my item I wanted really quick and it was 3.00$ haha she told me it wasn't an issue and even asked if I was ok with the price I said yes ! She is a great worker and I wish the best for her ! Thank you Jody , you are AMAZING! read more

Extremely extremely poor customer service. Sat on the phone for 30 minutes after being told that there was 1 item left on the self and I asked if they could confirm they had the product in stock. Was transferred 3 items to the toy department just to be told by an employee that "they don't check shelves for products and that I'd have to come in myself" like HUH? Then was immediately transferred and placed on hold for another 7 minutes after I asked the extremely rude employee for her name. When transferred again the other employee basically said they had no idea if they even sold the product and that she didn't know who had transferred the call when I asked for the rude employee's name. Don't even bother with Walmart! This is why I shop at target, they know how to treat guests well and will genuinely go check the shelf since they're not lazy !!! read more

Juan from the Brea location is such a wonderful addition to their team! He is such a pleasant person to deal with when receiving our orders for pick up. I hope to deal with him in the foreseeable future!!! Great job Juan keep up the great work! read more

Service today at Brea Walmart on Imperial Hwy gets two stars. It's extremely hard to believe the entire store is OUT of bags. So my items are swooshing around the back of the suv. Only one check out lane aside from self checkout open. Sorry not a happy customer. read more

You know I'm desperate when I'm coming to Wal-Mart. I figured that hey it is the last day to go and get pumpkins but they are a big company so they must have some left. I remember a few years back at Albertson's they had a lot of them on the day of Halloween. But this year seemed like crazy to try to find a pumpkin. I've been to this store before this experience and didn't really think highly of the store. Yes there is someone greeting you hello in the front. But really I feel like I'm in a third world country. A lot of shelves look ransacked, no milk to buy, the produce looks old and if it isn't old it is out of stocked. It really gets to me when a big name place doesn't have enough produce or stock in the store. This is a huge place!! They should have enough of everything to last within the week. OMG!! Time to go somewhere else besides here that is for sure. You can count me out of this place for any items that you would need in your daily life. Come here only as a last resort !!! read more

Walmart - Walmart in brea off imperial - Department Stores Near Me - Brea, California

Oil change is a joke. Told me 1 hour. 90 minutes later they have only finished 1 car in that time and are just now starting mine. Sure it's because they are short staffed. Maybe if they offered a better pay rate, and you know Walmart can afford it, they would be able to provide better service. Definitely the last time I will use them for an oil change. read more

this east brea store isnt safe for covid.. i wear a mask with a helmet over the top, which has another mask built in. so i feel safest going into covid hotspots like this walmart store, with the three masks. but they always tell me i can only wear one mask, and try to make me take off the other protections. you people are trying to make me get sick. im reporting you to the covid hotline next. read more

Walmart - high risk location - Department Stores Near Me - Brea, California

I really like Walmart. I can find everything I need and it is at a fair price. The Walmart plus rewards program is really one of the best. And I order my groceries to be delivered and they always get it right... and it is delivered on time. read more

I've been to the Brea Walmart several times now and never had any issues. Sales associates are helpful and I always found what I came for. The male sales associate with glasses who works (sorry, I never catch his name) the curbside pickup is the best. Walmart curbside pickup feels more of a personal service than Target. They address you by name and you're not just given a code. read more

This Walmart is a joke. I had a full shopping cart of items and needed q-tips so I grabbed them and was stopped and told I was required to pay for them separately because they were in the makeup section or put in a lock box to purchase up front with the rest of my stuff. Seriously, a $2 box of Q-tips! I will not be going to Walmart anymore. They made me feel like a criminal and was totally embarrassed. read more

Worst customer service with Christmas returns. The rules that apply to Walmart online orders are ridiculous. The lead manager by the name of Alysia cannot help but to direct a return back to the 1800walmart line although my product was shipped and purchased via Walmart directly. She immediately said that I damaged and opened the box. She also said that LEGO purchases have other rules. She assumed I was just going to walk away but I asked her to look my order up and see that I was correct. Never once, did she even look at my receipt until I asked her to. Also, I was sent to her by the other clerk who told me he, could not approve my exchange, that she had the last word and I better hurry up because they close at 9pm! What? My goodness, I felt like they thought I was a liar or was trying to get away with a fraud return. Alysia was very attentive when she realized that I was not giving up. I asked her for the corporate number and told her I could not believe that a company as big as Walmart had so many rules. I want to see the rules in writing that state I cannot exchange a box of LEGO. I feel she wanted to Rush me out if the store, I think she could have exchanged the item and charged it back to the vendor but she did not want to. Think it was a Tug of War for her because she knew I was being honest or perhaps she wanted to push her authority and keep her NO. I don't know but It's very unfortunate that Walmart takes broken, opened, no receipts returns but won't do an exchange for an honest person, who has their receipts. after I asked her to look up my order and verify that it truly came from Walmart. Very, unfortunate experience. I honestly don't see the reasoning of it or even think what happened just now is real! I hope someone from Walmart reads this and I also hope that LEGO pulls their account from them. Walmart is not worthy of having their fans shopping at such a place that ostracizes their collectors this way. I will Never shop there again! read more

Someone hacked into my online Walmart account changed my address and sent themselves $200 worth of stuff. I called Walmart before the order was delivered to the fraudulent address and was told they would cancel the order and stop the delivery. Did they? Nope. They just let the fraudsters take the goods and the refuse to refund my money. I'll never shop with them again. Clear fraud and they refuse to help. read more