I'll never go back again. Today at the drive thru window an employee with "Ramon" written with sharpie on a sticker on his shirt argued with me regarding a long standing prescription that is on auto refill every 3 months since 2017. He tried every lie. They are not eligible for a refill until June. I don't see them in the system. Okay, I can get them in 2 hours. Oh, how about 20 minutes. Then, when I said to transfer them to a CVS that is less of a hell hole than the Brea one, he didn't verify the location by address so he was going to send it to the wrong location. Finally, after 20 minutes in the drive thru window, "If they are ready in 5 minutes will you keep the prescriptions here?" Hell no. It was like some psycho nightmare. Picking up a Prescription should not be an ordeal with the CVS clerk. I will never go back to this CVS and "Ramon" should be finding another job. read more

I came in for one thing: Excedrin Migraine. The pain relief shelf looked like it hadn't been restocked in months. Years? It was wildly empty. I left very frustrated (without medicine). read more

I have been to the CVS location several times, and now that Rite Aids are all closing, I recently transferred all of our prescriptions to this CVS. It is fairly large inside and usually well stocked with essentials, as well as a few grocery items in the freezer section. They share a parking lot with coffee bean, but I've never had any issues finding a parking spot. There are a few self checkout counters, as well as a cashier area. My experience at the pharmacy has been mostly positive. They also have a drive thru which is very convenient, especially when you're feeling sick and don't want to have to go inside. read more

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I had to switch to CVS for my prescriptions because Rite Aid closed, but this was such an excellent transition. I like this location you can drive through the pharmacy and all the employees are very friendly and nice and helpful. I did have a couple issues with my phone number, they kept dialing the wrong phone number and I'm not receiving my messages for my prescriptions, but I think they figured it out. I like coming here, same parking lot as coffee bean. Enough parking, employees are friendly and nice. Everything is pretty spread out so you can find everything pretty easily. Thank you for excellent customer service and for refilling my prescriptions on time with a smile Have a beautiful day , be kind to everyone :) Aloha read more

This location is a UPS Access Point, pickup location. My package was lost at this location. There is no organization of the packages, boxes are all over the place, mixed in with other items. The people I worked with are incompetent. UPS was called twice and I was told the package shows it was logged in by a worker, so it has to be there. Never have your package left here. Go to a real UPS store. read more

Great deals, brands, lots of variety across the store. My go to photo services place! Very helpful shop associates!

The pharmacy had issues a few years ago as many of the comments identified. However, the last 2 years the pharmacy has done a good job with service. They had personnel changes and pharmacists and techs are all very friendly and helpful. I go regularly to get my prescriptions and it's been a pleasant and easy experience. read more

MARISSA IS THE RUDEST TECH- see other reviews- how does she still work here? She was soooo rude - patients are her for MEDICATIONS. Maybe corporate needs to consider pharm is not her thing? I came to pick up my medication, and in front of two pharmacists and staff, I was refused service because I arrived just two minutes past the cutoff time. The pharmacy tech raised her voice at me and refused to help. Neither the manager nor the pharmacists came stepped in to appease the situation, and all lookED away as if it was her normal behavior. When I asked for a manager, I stood at the front waiting for seven minutes, and no one came. I've now asked for a manager three times and am still waiting. What do you guys think- is this ok, is this why they have 2 star reviews. Maybe get rid of Marissa? I would if it were my business. read more

Was not happy. I sent a photo order of a poster 5x7s and 4x6s to be ready in an hour. I ended up picking it up the next day and it wasn't even started. They informed me the poster maker was not working but she started the order. I went to run a few errands and came back. She gave me a discount for my troubles. I asked if they made the 5x7s and she said yes. Nope, I called from my car, and she told me, well I gave you a discount for your inconvenience. I informed her that now I was inconvenienced even more because I don't have my 5x7s. It was cashier #2806201 read more

The pharmacy tech Marissa is the rudest person. I honestly am changing where I get my prescriptions because I can't stand her. She is extremely aggressive and just so incredibly rude. If anyone has the managers number (I looked for it) I would love to email or call. I pick up my sick mother's prescriptions and because I don't have her barcode she cops an attitude. I just can't believe she continues to have a job. If I behaved the way she did at my job, I'd be fired. read more

Plenty of parking. Store was clean. Dropped by for a birthday card. Found what I needed and the checkout was quick.

I got my flu shot here this year and the tech shot right into my bursa. I have had shoulder bursitis for two months. I am SO thankful my little one did not have any complications from his shot, because he received his shot from the same person the same day. When I came in to inform the pharmacy person they took my info but I never heard back. The person waiting in line behind me that overheard my complication said she ALSO got bursitis from this SAME location. Surely this has to be some serious issue with training. Please fix this ! And I hope this review helps someone - do not go here for your vaccines. I am still a huge proponent for vaccines! I will still get mine every year but never again at this location. The doctor told me it is extremely uncommon for techs to make this mistake - only 1 in every 10,000 people have this complication from a flu shot and I know TWO people who had this from this very location. read more

This pharmacy is not recommended. They are never helpful and most of the time in a terrible mood. Do yourself a favor and go elsewhere. The only reason for a star is because the rest of the workers in the store part are pleasant. read more

This is the worse pharmacy they are rude and they take forever to fill your precipitation go to the 24 hour one in Anaheim

I have to agree with the negative reviews on their pharmacy only. The Asian pharmacy tech was clearly unhappy with his work and is clearly shown on how he treated me when I came to pick up my prescription. He looked like he did not want to help and looked mad and was rude. Why choose a profession dealing with sick people if you clearly do not want to deal with any people, let alone sick people who could be in pain. Have some compassion! read more

I walked into this clean pharmacy frustrated by the service I received at another pharmacy not far away. I was assisted by the pharmacist Connie Shum who went above and beyond to help me. She even suggested a website that offered a huge discount on the medication. I will be changing my pharmacy to this location.She is a rockstar !! read more

I should've paid attention to the reviews. Yesterday my health provider sent a prescription electronically & all day would not confirm they received it. I will not come here again. read more

Well we had a chance to work with Marissa yesterday. Im gonna be nice. Avoid her at all cost. Every time I come here its a horrible experience. The only thing saving this place is the fact they have a drive through. read more

Amazing staff, super helpful and knowledgeable! Goes above and beyond for patients and the Drive-Thru RULES!

I've had very long waits at this pharmacy and I'm STILL waiting on them to accept my new prescriptions. I run into this CVS when I forget something elsewhere but they don't seem to restock the things that I buy here so I often can't find what I'm looking for. The place is clean though and the workers are friendly. read more

i'd like to thank Connie and Aichel for helping me today. I came in to inquire about a tetanus shot, and they helped me right away. You can tell they work well under pressure because no matter how many phone calls, people in the drive thru,people in line at pick up, Connie and Aichel never missed a beat. Customer service was efficient, professional, and I like them. read more

I have been going to this CVS for years, but their customer service is just terrible. As soon as she opened the window, she automatically had a bitter attitude, which we let pass by. She kept on asking us to repeat ourselves, so my mom spoke louder which the pharmacy tech took as "screaming." One of the rudest techs I have ever encountered, started yelling at my mom, and banged the window closed. My mom and I were rushing in order to see my aunt in the hospital, and we explained this to her. Her response? "Okay then leave then, if it's an emergency then leave, what's the problem?" When my mom just wanted to get her medicine. The tech then said, "it's amazing that you're here despite your 'emergency'." I am in utter disbelief and shock by her blatant rudeness. Terrible experience. read more

I cannot recommend this pharmacy over any other cvs or Rite aide. We're all busy, but most techs and pharmacists here seem to have little desire to take time to assist in getting your meds processed for your needs. Maybe short staffed, or overworked. One or two have a positive attitude, others just come off with a 'so what's demeanor. I live across the street, but at this point, I'm considering driving to a LaHabra or Fullerton location, rather than risk getting a prescription incorrect, being filled out of haste. Sucks to have to transfer all the family meds to another location, but confidence is important when it comes to these types of transactions. read more

So they have a lottery machine that has no tickets. I tried giving the cashier lottery slips to PLAY the lottery (hot spot. Fanstay 5. Super lotto) she had to call for help. Question why is there a lottery machine *behind the counter* not the one with the tickets... (the machine that scans the lottery slips and lottery winners) If they aren't even allowed to scan my slips to give me tickets??? Thats ridiculous. NEVER have I heard of that before! Thats what those lottery machines are for.... read more

CVS Pharmacy - They have these slips (and the machine behind the counter next to the cashier and photo area- to SCAN these) - Drugstores Near Me - Brea, California

They recently changed staff in the pharmacy, they have no clue what they are doing insurance wise, I explained numerous times what the last staff had to do because CVS just can't grasp that i need an old insurance deleted because they no longer insure me. They have no clue how to bill my current insurance. I'm going to find a new pharmacy. read more

I star for Zero Customer Service! CVS promotes auto-refill for prescriptions, but they don't really auto-refill prescriptions. They attempt to, but if your prescription isn't going to be in stock before you run out, they will not contact you because their phones don't make outbound calls. My doctor changed my prescription from tablets to patches in December. I signed up for auto-refills and I ran out in January and, today I found out that I will be running out again because when I called about another prescription, I asked if I could also pick up my patches, and I learned that they didn't have them in stock and they have no way of knowing when they will be restocked. I will use my last patch today, and it should be replaced on Sunday. Maybe it will be there by the date the automated phone system provides, which is Monday, but, again, they can't confirm, and the "Automated system is unreliable," per the pharmacy clerk. They are charging us an arm and a leg, understaffing stores, eliminating customer service solutions like outbound calls, and leaving our health to chance. Greed. Corporate greed! The sad part is that consumers have no options because they have all adopted the same business model that eliminates human staff and customer service while raising prices on everything. And, sadly, we are allowing them to do it. read more

I used to deal with the old Fisher's pharmacy before the old owners decided to shut the business down. They recommended that I switch my medication's, of which there are many, to the local CVS in Brea. CVS has done nothing but give me headaches overall, and I miss the personal and knowledgeable service of fishers. Recently, CVS has made the brilliant decision to shut down between the hours of 12 and one... Exactly when most people who work are out trying to run errands such as picking up a prescription. They've also decided to start opening later which is another pain and not very convenient. If it wasn't such a difficult undertaking, I could switch over to Rite Aid and that may happen yet. read more

Got my flu shot here today. I scheduled an appointment online but they seemed confused at the pharmacy. Prior to my appointment, I received a text to check into this location which I did. The system was down so I had to wait 20 minutes then they seemed confused because the other pharmacy in Brea had my insurance information. After all that was settled, about 30 min had passed. Finally I got my flu shot. The people were nice, but it just seemed like a slow process. Parking was easy right outside and the store was clean. I did like that they had hand sanitizer everywhere. read more

CVS Pharmacy - a person with a bandage on their arm - Drugstores Near Me - Brea, California

Shame! Shame! Shame! What a shameful place in Brea!!! Don't waste your precious time at this terrible place. 90% of employees in this pharmacy are very rude and unkind. Medication amount is different each visits. Sometimes they packed for 3 months, sometimes they said only 1 month is allowed with ambiguous reasons. No consistency! Today I went there to pick up my med. and there was only one customer ahead of me, but the young Hispanic staff at the counter, chatted with the male customer soooooooooooo ~ long time. It was personal chat, nothing to do with customer's medication. The customer already received his med. After waiting for a long time while the female staff and male customer were chatting, I finally excused them please let me pick up my med. because I had waited for more than enough time... Then, the female CVS staff retaliated me. She insisted me to pick up only one month (usually I pick up for 3 months as prescribed by my PCP) and she even did not give my med. right away, she asked me to wait and she did other jobs and comeback and forth several times. I went there around 4:30 PM today and went out this CVS pharmacy at 5:25 PM. What did I do over there for 55 minutes? I was not able to pick up my meds. after all because she let me wait for soooooooo~ long time and my blood pressure went up high!!! What a pharmacy!!! Should I wait more than 1 hour with just one customer ahead of me in this terrible place? What a pharmacy with retaliation and neglect. What kind of employee education does the owner provide? Good bye!!! Don't go this terrible place!!! read more

This is the WORST pharmacy I've ever been to. Customer service is TERRIBLE. pharmacists are unprofessional. There is always the LONGEST wait - I'm talking about 30 min - 1 hour in the drive-thru. Insanely terrible. Don't go here. read more

Absolute worst drive through pharmacy. There has been multiple times where I've waited behind one car in the drive-through for more than 20 minutes. read more

The pharmacy is the worst. Customer service is terrible. I received my prescription for a controlled medication that was short a few pills. Called the pharmacist and was accused of stealing them. I have never been experienced this before. I've been taking this medication for over 10 years. Was told I'd receive a cal back by the store manager to address the shortage/bad service and he never called back. read more

Such professional customer care!!! I currently have a pretty bad cold of 1 1/2 mos now, so I had gone to the urgent care on Imperial Hwy (which also has excellent patient care, from receptionist to Physician on at the time)! but, CVS has run out of the cough syrup prescribed me till today. I called to ask if it had come in yet & Windy ( who'd answered the phone, went to the trouble to check & see if the medicine had come in on today's shipment/load!! AND OT DID!!! IAPPRECIATE this pharmacy bcs they are ALWAYS patient, professional & FAST!!! Koodos to our Brea CVS pharmacy depot & store!!! read more

They are so inefficient at the pharmacy here and the pharmacy staff have told me it's the store management. So I blame the store management for not getting enough staff in their pharmacy. They make mistakes, promise scripts to be filled and then don't fill them. They have horrible wait times. I'm about to give up with them. It's so close to home and convenient in that sense but they just can't seem to get their act together. This has been a problem long before COVID and sadly with COVID their service has only gotten worse. read more

The pharmacy at this location is understaffed 100% of the time, and that was before Covid. The pharmacist seems to have no clue what she's doing with the computer system. There has never been a time when we've received good customer service. read more

Staff is kind of incompetent and not aligned with each other what should of taken maybe 10-15 minutes became a 45+ ordeal. My item wasn't complicated and there wasn't a line. read more

Took Covid Test & intructions we got was different from my wife got at another CVS location. Me & my son were both told to insert the swab & circle it around for 5 seconds on each nostrils then put the swab inside the tube for another 5 seconds & made us dispose the swab after.. If I'm not mistaken, the swab should remain inside the tube? read more

The techs are so kind and informative the lead pharmacist named "Sarah" so rude and wow what a sense of entitlement. She couldn't figure something out and instead of helping me out she just leaves the desk and asks her tech to assist her without even explaining. It was very awkward to watch and just shows she's probably used to talking to her techs like that. So gross, I'm surprised since most CVS pharmacies have the best customer service. read more

I'm glad that some people from Fishers Pharmacy work there now. It's good to see them.

Absolutely horrid service. I was trying to get a script filled for seizure medication and the pharmacist was mumbling and was so vague so when i told her i couldn't hear/understand her so started shouting with such a rude tone. Then they "lost" my script then to find out she put it under the wrong name. Working with "Janh Nguyen" as a pharmacist is a nightmare. Save yourself and go to any other location. read more