LOVE the drive through staff, excluding Karen. Not the kind of person to be serving chronically ill people.

Walnut Creek, CA Walgreen. Pharmacy needs to answer their phones. Instead of picking up the phone and putting customers back on hold, why not say something. I was told I had one caller ahead of me and 20 mins later and being put on hold again several times I finally hung up. I'm a Customer also, would you tell a customer in front of you to wait on the side while you help other customers NO SO why are you doing it to Phone customers. This is not the 1st time it has happened. I plan on changing Pharmacys amd not recommending this one to anyone. Then I spoke to the manager, Ben. He definitely needs training on to speak and handle a disgruntled customer. He says to me. "Well 1st let's tone it down" then he is combative when I am upset, he says that if I don't want to listen then this conversation is over. His customer service phone are crap. I get it, store is busy, short staffed, but still why have a phone if you aren't going to answer. I wanted to vent to Ben and suggest he train his Pharmacy employees about telephone etiquette, instead he hangs up on me. Thanks. read more

Walgreens - I have 1 caller ahead of me. Mus8c, ring tone, then click back on hold. - Drugstores Near Me - Walnut Creek, California

I like the 24 hour pharmacy where I can drive up, and pick up. It is very convenient for my life. Covid safe pick up. read more

Worst customer service I've ever had at a pharmacy. You do not want to get a prescription filled here. Went to pick up a medication my doctor called in, and it took me 55 minutes in the drive thru to get it. There were only 3 cars in front of me. The only reason I didn't go inside is because I had COVID and felt it was safest to go through the drive thru. I can only assume the service inside is just as slow. I will avoid this place like the plague. read more

Always always a long line for pharmacy and vaccines. What's the point in making an appointment for vaccine when there's a one hour wait (45 minutes to check in) and 15 minutes waiting fir the vaccine. Also had filled out paperwork online, but they didn't have it when I got to the counter. read more

Open 24 hours is the one benefit to this pharmacy. The 45 minute to 1 & a half hour wait time when you're prescription is 'ready' makes this trip a misery every time. ON THE OTHER HAND they do have pleasant and competent staff. Their scheduling & system is over burdened & I considerate. Walgreens save your employees & customers!!! read more

Similar to other reviewers experiences which I should have checked first. I scheduled an immunization online two days in advance. When I arrived the immunization was not ready and was not in stock. I was told to come back next week. Further I was told "our online experience is not great". In contrast my wife schedule the same immunization at the Ygnacio Valley location and received a call back indicating that the immunization had been ordered and will be available for her when she arrives. lesson learned use Ygnacio Valley location read more

Last year, I brought in a 90's camera gifted from my aunt to be developed and it ended up getting stolen. This was a really awful experience and there was no clarity on the situation and the people I spoke with at the store kept changing the story. Really thoroughly disappointed. read more

If you are in need of a vaccine - and choose this store - prepare for more than an hour wait!! The pharmacy asks that you arrive 15 min early! Well, I did, but the line was so long - - that it was well after my appt time by the time I reached the check-in window. Then it was 20 minutes as she accessed the computer, then because she could not find paperwork(?), and could not access the printer it took another 30 minutes. But they did have time to congregate and laugh and talk amongst themselves. When another person, also waiting for a vaccine, asked what the problem was, she said it was due to the fact the pharmacy is open 24 hours a day! . . . . and he did not even venture to ask how that affected service between 11am and 1pm! We all just rolled our eyes!! Choose anywhere else!! read more

There's a women in her mid to late 40s with dark hair that works here. I walked up to her with my 5 year old son and asked her where their restroom is located she told me restroom was out of service. Walked up to another elderly lady and asked same and she pointed me to the restroom. To the lady with the dark hair I hope one day you get stuck in a situation where you get stuck and you poop yourself. My point is have some humility. You see me with a toddler who barely have control over their bowels don't be an ass and lie and say your restroom is closed. I'll never shop at this location ever again! read more

This Walgreens always has a solid AND consistent 1 hour+ wait for the pharmacy. It doesn't matter if it's drive-thru or walk in. The front of the store will close early claiming "small items" available at the DRIVE-THRU. The drive-thru is always packed. Why force more people through that area. They are short staffed and the management has fallen poorly in the past 4 - 6 months. I should've realized, when the faces changed, and the service fell, they were connected issues. read more

The pharmacists are literally the best there's this Asian guy who is so cool and funny others this other guy with rocker hair and he's wearing a vest and it really made my night even after I was mean to him I love that guy. read more

I should have read the other reviews first before booking an online appointment for a vaccine at this location. Showed up 15 minutes early to check in and waited over 45 minutes in line to check in. Then waited another 30 minutes before they were ready. Worst part was the pharmacy employees were just standing around and working incredibly slowly. I've been to other locations that run late but you can see the employees care and are trying their best. Not the case at this location - took an employee over 20 minutes to complete reviewing my consent form because she kept walking away and chatting with her coworkers, just joking around and making small talk. read more

Hello? Is there a manager of this Walgreens that is willing to speak to the people? I'm about one 2-hour pharmacy wait away from driving significantly further to get my scripts. I only really have major issues with the pharmacy. What a complete hell hole. I think this pharmacy could be the subject of a post-apocalyptic novel. I am blown away that the management of this Walgreens hasn't responded to any of these issues. Are you guys there? I'm much more willing to empathize if hiring for pharm techs has been difficult, just let us know! We are dying for our scripts and don't have hours to wait each tim read more

Walgreens - Just another night :) - Drugstores Near Me - Walnut Creek, California

If you like pharmacies that take 30+ minutes per person in line in front of you and don't even apologize, this place is definitely for you. read more

Walgreens - Wondering why the pharmacist hasn't reappeared after more than 30 minutes. Stuck in between cars in line. - Drugstores Near Me - Walnut Creek, California

I rarely post, but I was so taken aback by the rude pharmacy employee that I just had to say something. I called to ask a status on a prescription and when I asked for clarification I was hung up on. She must hate her job because nothing can excuse rude behavior in retail. I can't believe Walgreens would hire people like this to interact with customers. read more

Why o why does Yelp nit have a "0" stars option. Slow and understaffed. Typical for a any pharmacy. I actually left and went home to come back 9:30 at night hoping there would not be a line of 7+ people but here I am again waiting and waiting. I feel bad for the pharmacist. Yes, only 1 person working. Maybe change your hours if you can't offer any kind of customer service. Go elsewhere if you don't want to wait all day or night. I do want to say Anna did help me and she was nice and friendly just over worked. She deserves a raise! read more

This review is for the photo center! I just wanted to say yall are doing such a good job through the holiday season, they were super hospitable and nice to me and everyone who came by and they were putting in WORK! I hope they all get raises read more

DRIVE-THRU PHARMACY When I lived in Walnut Creek, I visited this Walgreens once a month (at least) to pick up my womanly prescription. And an important presciption it was! Thanks to Walgreens' reliable pharmacy service, my cats didn't have to be worried about the possibility of any children in their future. I loved the drive-thru convenience. Preventing babies without even having to get out of my car. Doing it right, Walgreens. Now my prescriptions are filled at Target because its more convenient to my drive, but I still stop at Walgreen from time to time for little things. Husband needed some chocolate yesterday and I grabbed a couple frozen mudslide pouches. I need some alcohol with my chocolate. These things look awesome. They're $2 each - we haven't tried them yet, but they are frozen, ready, and waiting in my freezer RIGHT NOW. Yum. See you tonight, mudslide. If you're hoping to win a lot of money from the CA Lottery so that you never have to work again, you may want to go somewhere else. Cuz I'm not sure if they sell Lottery/Scratchers at this location; but they definitely don't have a self-service kiosk. read more

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This Walgreens is might be easy to miss if your first choice is the nearby Bev Mo. And these drug store chains all pretty much look the same. Right? However, this branch is open 24/7, so that last minute OTC run is a lot easier and more convenient to make. I found this Walgreens particularly useful to get a bunch of Clipper Cards. I needed them for an upcoming Work Event that would involve transporting a lot of folks into the City on BART. The process was smooth, relatively quick, and with a pleasant flair from the folks who work here. read more

This is the most horrible Walgreens pharmacy in the area. I never expect or receive prompt or fast service. It takes them forever to fill a simple prescription. They are habitually late with filling scripts that are due to be filled that day. When you call the pharmacy, you are on hold for eternity and then most of the time you get hung up on. I'm not sure if it's because of the incompetent staff or the lack of staff, but I am always mad after I leave this place. Don't give them your business if you don't have to! And yelp better post this review! read more

Very poor customer service was told my eardrops would be ready in 30 mins been waiting an hour and a half and still not filled... They lost someone prescription they are very unorganized... This pharmacy is a joke.. read more

I've spent hours today trying to call them and can't even get through about a prescription issue. They manually hang up. And it's been 7+ times now. I am THIS CLOSE to a BBB and internal walgreens complaint line. One of their pharmacists pretty much announced one of my controlled medications in front of the whole pharmacy too and questioned why I needed so much and I kept telling him it was for a neurological disease (an approved use of the medicine) and that there is no mistake. Like call my doctor instead of announcing to the whole store I'm picking up a controlled, highly abused medication while I have to walk home. Like thank you for putting me in danger? read more

I am specifically rating my experience at the Walgreens pharmacy from this past week. I generally choose this as my preferred pharmacy because of the 24 hour drive thru available. This time, I went to pick up a prescription for my son. There was one person ahead of me. I ended up waiting 30 minutes for the person ahead of me! I figured they must swamped inside and when I finally drove up to the window I found out the inside has been closed for more than an hour. So, it then felt conclusive that we had actually waited for this person to get their prescription filled. I couldn't believe this person wasn't asked to come back or at least pull to the side and park. Had I not been pressed to get my son's medicine I would have never waited that long. Once I pulled up, I noticed that the speaker to converse with the pharmacist was broken. So there I was, yelling my address and name just so the pharmacist could hear me. I could barely hear his replies so ended up googling info about medication. The window was filthy, the signs posted to them were all crooked and taped poorly. I wish Walgreens would invest in becoming more appealing and really upping the pharmacy experience. Disappointing! read more

I made a biggest mistake placing my pick up order in this store! The staff in pick up/photo section was so unhelpful, impatient and treat customer inappropriately. Usually if I pick up order from other stores I will just tell them the name or order number, or they will offer/suggest options to know more info about my order. But this staff has more questions that I don't understand then she got frustrated showing inappropriate body language (rolling eyes, big sigh) but her words are more worse when I confronted her body language, she even claims she's the store manager! How can she become a manager with this kind of customer service? If I can put 0 star I would! read more

This review is for the manager Dante. I usually go to Walgreens Thanksgiving Day and the day after Thanksgiving because Register Rewards (RR) are given for many items on these 2 days. This is the day I stock my stockpile as well. I spoke to Dante to ask him what their store policy is for RR items. I proceeded to explain that this is the day I really go couponing because I shop and donate the items to an organization (I showed him the letter written to me by the Director of Families First). Dante's response, " I don't mind, we are here for business". I couldn't agree with him more. Thank you Dante! You truly provide top notch customer service. Unlike the female, Filipino last at yge Walgreens on Gregory Lane. Her response, "We didn't get enough shipment". So what!!! People like us couponers give your employees job security and keep your stores running. Not to mention, the manager was rude and speaking loudly to her employees about me. read more

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Weight time can be annoying sometimes. But never had a real issue with this branch and always have been treated respectfully by their employees! read more

Went into this wallgreens pretty late on a school night. Just trying to get some last minute items from my sons school project and unfortunately got what I can say was the worst customer service in the photo department. Not sure who let this lady work at this location, but the attitude and the disrespect that came from this Woman was mind blowing. Not only did she accuse my eight year old son of stealing, but began to cuss at us in front of her other coworkers. I honestly would've requested a manager if it wasn't so late we just paid and left. I regret not recording this altercation. read more

A person should never have to wait an hour and a half to pick up medication after leaving the ER. There are two people working and the line is halfway down the aisle. This is absolutely ridiculous. read more

I really like this Walgreens. I'm surprised by all the negative reviews. I got my 1st and 2nd COVID shot here, and I'm coming back next month to get my booster shot. Everyone at the pharmacy counter was very efficient and kind. I also got there at my appointment time and my vaccine was administered within 15 minutes of me being there. My experience has been pretty great so far! read more

I walked in and only one caschier...cashier. I was in foto section anyway .. the Mgr said after he rang up 4 people ...I usually send people up front ...I said lucky for you I am not going up front.....he rang me up and I left....I just moved from another city...me girl friends said they are RACIST IN WALNUT CREEK....I said everyone has been nice... there is a nut in every bag read more

This Walgreens is the worst. Poor service. Long wait to pick up medicine. Drive thru is also very slow. Most of the time only one person in the counter to service. This is a Management problem. They do not care. They are doing a bad service to the community. read more

9 days ago I requested my prescriptions be moved from CVS. The store on N. Main refuses to help or to care--I called today (as I've called every day for nine days) to ask for their help. The pharmacist on duty just said, and I quote, "what do you want me to do about it?" When I explained that's not a great way to treat people, he added, "happy Easter." Pharmacies are supposed to help people, yes? They're a business, right? Does that response or the 9 days trying to get Walgreens to help get my prescriptions moved sound ok to you? No wonder they have an abysmal rating. read more

Kim at the back office was sadly terrible. It's a tough situation because they are often very busy so I have compassion for their frustration and them as humans trying and doing their best. But made maybe four calls being so so kind and nice trying to get answers to a really important yet simple logistical issue with stock/inventory and she just didn't want to spend any energy helping answer some of the most basic exchanges all addressed with nothing but professional courtesy, and without any expressed definitive expectations - such as that they needed to be completely accurate... Just a general idea of her own experience there. She just keeps hanging up, yelling, expressive certainties when it comes to not being able to help, and being uncertain about any information that could be informative. Overall she was dramatically combative. The comical part was calling back four times with the same lines and attitude: 'thank you very much' each time. If you don't like your job and are too busy you should fight back if management is not taking care of you. But bullies belong in playgrounds and you Kim are a downright combative, and angry bully. Thank you for your time and I know this is hard for you, so I appreciate...wait did you just hang up? Again? Call ya right back no problem we must have been disconnected by accident... read more

Nice clean walgreens :o) they have everything you need and a drive thru pharmacy ... read more

Walgreens - Trying a new scent! - Drugstores Near Me - Walnut Creek, California

If I were telling my younger self 2 years ago... it'd be to avoid this Walgreen's Pharmacy unless you need a critical Rx at 1AM. The Walgreen's store is great, the Pharmacy on the other hand, is SO SLOW. Seriously, for your general monthly Rx's, I would not recommend sending them to this location, because you will end up wasting hours of your valuable time each year waiting in line to simply pick up and pay for a basic Rx. The photos of line lengths, those are real. I've experienced them at this location, and I've had to wait up to 45 minutes here before to pick up a standard Rx which was ready earlier that morning. It's sad. You will be so much better off at another Walgreen's location, using Walgreen's mail Rx service, or better yet, support a small business owner and use another locally owned Pharmacy in the area. The Walgreen's Pharmacy in Santa Clara off Pruneridge was fantastic with their service and speed, and would run circles around how poorly this Walgreen's Pharmacy operates. I was shocked after moving to Walnut Creek in 2018 to find how slow the service is here. If you ever show up and there are more than 2 people in front of you, prepare to wait 15 minutes at MINIMUM. Why? There are not enough Pharmacy Technicians to keep up with the drive-through, which you're competing against for being in store in person. The tech will bounce from the drive-through window to the indoor cashier, back and forth. To me, the problem here is they are constantly understaffed... it's THAT simple. Even right now, it's 4PM on a Tuesday, and I've been on hold for 19 minutes to see why, after 7 calendar days, they are still "out of stock" on a VERY, VERY typical Rx. I empathize for the existing staff, as many of them are very nice and are working as fast as they can to keep up. You can tell the staff gets flustered with the lack of help. I wonder, if corporate Walgreen's stepped on foot to audit the site unannounced, would they be shocked and upset to see how long customers have to wait? My guess is the Store Manager or District Manager is under pressure to hit certain profit targets each quarter, and so they are purposefully keeping staff low. They might assume people will just "deal with it," because it's Walgreen's. But hey, as a consumer, you can always vote with your wallet and move your Rx's to a better location or local Pharmacy. You'll save yourself hours each year. read more

Came here to shop for an Instacart order and it was a nightmare. In addition to being horribly short-staffed (by people who don't even want to work there), everything seems to be either locked up or stored in the back. Also overheard a screaming customer during my visit that was handled poorly by the staff. Made me feel unsafe. Wouldn't recommend it. read more

First of all I gave this store 3 because they are not wearing masks and they are not protecting a customers or their employer I got a call from one of their co-workers and one of their co-workers was crying and talking about their lives are in danger. This co-worker has also been talking about their co-workers in the store real bad I will give you more information read more

I do not know if all Walgreens locations are involved, however this particular location has a disturbing trend of telling customers that their prescriptions aren't covered and charging full price! The clerk acted as if she was checking the system for discounts for a prescription that had been covered in the past. I founded a much cheaper price of $24.74 opposed to the $124.00 they were attempting to charge me in-store on GoodRx and asked would they be able to price match Costco. The clerk told me no (this was a blessing in disguise). I had my doctor transfer the script to Costco. Here's the kicker, the rep at Costco was "MAGICALLY" able to remove the restriction on the prescription and get the meds to me at copay price. Go figure! I smell another class action lawsuit against Walgreens brewing once customers catch on. read more

Now that we have middle finger emojis here's for the pharmacy. I really can't believe that after all of these terrible reviews for the pharmacy over the past few years that they haven't done anything to fix the issues. This shows that Walgreens truly doesn't give a rats ass about their customers. read more