Absolute worse pharmacy ever. I literally dread every time I have to pick up medication. Unfortunately, this is the pharmacy that's closest to me so I have to suffer from the worst customer service rotten attitude from the little girls that work here. Each and every time... like there hasn't been one time I've picked up my medication without issues. These little girls seem like they hate life and don't want to be there. You can hear it in their tone and see it on their face. Any one seems to be an inconvenience walking in or driving up. read more

Slow with prescriptions!!!! If you have multiple prescriptions to pick up plan on waiting for each one! If you doctor emails for faxes your prescription in don't plan on it being ready when you get there! You can be the only one in line and wait 10 minutes for them to even realize your are there. Then they'll gladly tell you 15 minutes and it will be ready. This will be the last time we use this pharmacy! read more

We went to the pharmacy drive-thru tonight around 10pm, on a wet and rainy Wednesday to pick up my medicine. We were the 4th car in line so there were a bit of a wait. When it came our turn, the technician was cheerful and efficient, even at past 10pm. We paid cash for our meds, and she gave us our change in an envelope and she took the time to write a personal message on it. Thank you Miss, for your kindness, in an otherwise routine and impersonal transaction. read more

Walgreens - A personal greeting makes me feel so special! Thank you and Merry Christmas! - Drugstores Near Me - Tustin, California

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This is my neighborhood pharmacy. I feel like they are always busy and perpetually understaffed. I feel like there are often people hanging around who appear to be displaced or unhoused - sometimes inside the store, sometimes outside. I think it is cheaper than CVS, which is why I continue to come here but I'm not sure. read more

Normally I come in the early morning to get meds over the counter then go to work. Now I go there, there is a sign stated "Sorry for the in convenient.....". If you are NOT going to be 24 hours except drive through. Then DON'T advertise it. Now I have to drive 15 minutes further Walgreen. Then 2 minutes from where I live. read more

Waited an hour and a half for a kids vaccine appointment. Clearly understaffed but blamed the delay on "system" issues. While we waited, other patients also waited over an hour for their vaccinations. read more

Racism alive and well in Tustin Walgreen. Employees gave off a very racist attitude. I was just purchasing am uber order and employees were.rude moment i.asked for.help and just gave off a reaply creeptly hills.have eyes kind of feeling. Employee continued to be rude and asked me.to.leave the store when i asked him to unlock item for purchase. Worst service ever . read more

This place is not open 24 hours, the store was closed and at the Drive Thru there was a sign saying they were closed until 2:30am which did not help me siince I was there around 1:30am. Please update your info so you don't have people wasting their time. read more

Called ahead and told me they have Yellow Fever vaccine, but need to make online appointment. Went on my appointment, the pharmacist said they have never had the vaccine and tried to call me to cancel appointment. Checked my cell phone. They never called. read more

Horrible. They say they are open 24 hours but they arent, they also say they can help you thur the drive thur window but that is also a lie. Dont waste your time going here! read more

They are liars the only 24hr thing they do is drive through for meds. They still claim to be 24/7 but their liars and claim it's computers being down but they been doing this almost every night. Only reason I gave them 2 stars instead of 1 star is the drive through for meds. I wanted to get something inside but nope they're closed! They are liars! read more

I am giving them only one star, not because of the entire staff, but because of one single staff member. I am not sure of his name, but I will find out and post it here. I believe that he should not work there or in any pharmacy. I take adderall a controlled medication. Due to a shortage it is hard to find the specific manufacturer. but I had called about two weeks prior to see if they could get it. they said yes. I had my dr send my script there. and was happy because a lady there was so nice. but when it came time to fill it, it took days, they had a problem because they tried to run a 10 yr old insurance, without asking if it is active, also that it was further from my house and a previous pharmacy did not add a proper notation on my file. I had to fax over my EA license which is issued by the IRS, my receipts from prior months to show that I had paid 750, and was saving money by going there, and my daughters death cert to show why I chose 24 hr pharmacy. Thry called my dr and told them all of this -which of course he already knew, then told my dr I had to sign a waiver to pay cash. the crazy thing is for adult adderall scripts - insurance doesn't cover it. they had the medication and kept delaying and making me jump through hoops. this worker is lazy and judgemental. I sent my husband there and the same guy is doing the same thing to him now. these script are digital and the entire history from all pharmacies is accessible to them yet this guy judges people who take this medication and withhold those prescription. he is rude and unprofessional. we are filing a complaint on him. they should not ever withhold a scrip because this med isn't to be stopped abruptly, however this guy thinks he can play with peoples health. and thats not recommended especially with a controlled med. controlled works both ways. for. the benefit of the patient and those prescribing or dispensing it. but when a pharm tech decides that he doesn't want to fill it, because you live 8 miles away. but is the only pharmacy that has what I want. he has a serious problem, and makes you jump through hoops rather than be able to pick it up! he lied about the fact of having it in stock. it can be dangerous even when driving if your not on your meds, can be detrimemral. he is risking people's lives. he should not be allowed to work in any pharmacy ever again. I am appalled and judgements like that can risk someone's life. it sucks that people even go there. I mean sure there are people who don't take those meds properly but you don't treat everyone like that is who they are. he sucks and needs to go into a different field of work you don't judge people by the medication they take read more

Avoid, Avoid, Avoid !!! Go any where else but Walgreens .... Do not use drive-up !!! 1 hour wait (3 cars in line) making the drive-up totally useless. Do not use walk-in Pharmacy, even though they may text you a 1000 times that your script is ready, don't believe it, call first save your time gas and frustration. Your better off walking your dog, than going to Walgreens, way more productive. read more

Just confirmed with my insurance that this pharmacy completely screwed up my medication denying my insurance coverage when it absolutely did and it forced me to now go off the meds for a month and restart a whole process!!! IM SO MAD!!!! Follow up, found out it's because the pharmacist didn't know how to do their job and instead of putting my meds on hold because they were filling WAY too early, they messed up and caused the system to think I wanted 2 prescriptions within a month meaning insurance wouldn't cover it! I'M LIVID!!! How are they not held accountable whatsoever for screwing my entire month?!? read more

As with any drive-up pharmacy expect to wait a bit. Tonight was different - one car ahead of me, gone in seconds. I pulled up, gave my name , and SONYA, recognized our 3 prescriptions and delivered in less than a minute. SONYA was stellar and recommend Walgreens to anyone based on tonight's experience. Also, vaccinations and other services have been awesome over the past years. Thank you ALL! Love you! read more

Pharmacy Staff are extremely helpful, kind & will make sure you have all questions and concerns addressed and answered. I definitely recommend this pharmacy! Kudos to your staff. read more

At the pharmacy, not the Walgreens in general the pharmacy specifically are rude as hell and don't know how to do their job correctly. Do not recommend to pick up your prescription here the rudest clueless people that shouldn't even be behind the counter. read more

Not open 24 hours as advertised. On maps and yelp says open 24 hours. On the front of store says 24 hours and it's not. Came at 1:56AM for fever medicine and doors are CLOSED. read more

1hr and 15 minute hold to speak with pharmacy. Disconnected me twice as well. Absolutely ridiculous.

WORST CUSTOMER SERVICE! Shame on pharmacy staff here. Rude. Unprofessional. I get it: you don't care. If you don't want to work with the public - in healthcare - then maybe don't work in a retail pharmacy environment. Or at least pretend not to be annoyed with customers. Giving Walgreens a bad name. Goodbye Walgreens! Hello anyplace else. read more

I came to Walgreens again today to copy photos. I am so happy Jose was available to help me. He is knowledgeable, professional and always willing to help. I am a very happy customer. read more

If I could leave less than one star I would. I have been coming here for years because the location is very close, it is open 24 hours , and there is a drive thru. That's the one star. However , the service in the pharmacy is the worst. Each driver in the drive thru many times can take upwards of 10 or more minutes each. The line inside is no better. There are always issues with people getting prescriptions and lots of angry exchanges over the years that I have witnessed. We have had a few issues as well that they have not handled well. There is definitely need for training to come into this Walgreens. It is very sad because it is a terrific location and could be great. read more

Worst pharmacy and it has a drive thru, but they only have two people work on a Saturday at a 24 hour pharmacy. The pharmacy phone just keeps ringing because they are too slow and don't have time to do it. 12 people in line for 15 minutes and the line is not moving at all. Get it together!! read more

Walgreens - Worst pharmacy and it has a drive thru, but they only have two people work on a Saturday at a 24 hour pharmacy. - Drugstores Near Me - Tustin, California

Terrible customer service and very rude. I would definitely go to a different location.

Rude staff & staff that don't care. Staff members saw me waiting in line for 10+ minutes to drop-off a prescription & in their separate drop-off line only to tell me I'm in the wrong line. Walgreens here will send text messages for your refills, but will not tell you what they're refilling. read more

This Walgreens used to be good but now it's the worst pharmacy and every time I need to pick up my prescription my blood pressure has to go up until I am able to pick them up! I'm transferring my prescription to CVS and would never go back to Walgreens! read more

Whenever I come here I get good service. I might ask what I should take for allergies, or when I need something for a cold or flu. The cashiers are always friendly. Parking is easy, and the store is always clean. This is also a good place to pick up a toy. They always have a good sale. I use them when buying a toy for charity events. This way I can get multiple toys for both genders. read more

Nobody showed up after I checked in curb side pick up for a long time, and had to get in to pick myself

The worst pharmacy ever, they are too lazy to follow with anything and you're lucky if they help you in anyway. Transfered everything to Healthcare Pharmacy and I'm very happy there. Transfer and you'll be better off too. Another joke is trying to reach someone there via phone, they never answer the calls and if they do, you are greeted with annoyance. read more

This pharmacy is ridiculous. They will not answer the phone. Twice now I have sat on hold for 12+ minutes, only to have my call dropped. I call back... same thing. I'll be transferring my $10,000+/month prescriptions to CVS next month. What a joke. read more

Stopped by for printing photo . My total was less than a dollar. But David ( who I guess is the store manager) made my day . The customer service and attention I received was impeccable. Very professional , knowledgeable and had attention to detail. Ps : THIS is a 24 hour store. read more

This review is for the photo department -- I've come here a couple times to print photos for a project and everyone that's assisted me has been very pleasant, helpful and efficient ! Employees seem to be friends with one another which makes for a nice environment. The wait for the photos is very quick if you only have a few to print, you can order them through the app when you're right there in the store and then give them your name at the photo desk and they'll print them right away. This isn't even my local Walgreens but I'd definitely drive a little further just for the photo here ! read more

This review is for the pharmacy. I spent an hour in the drive thru line, which is absolutely ridiculous. Once I reached the pharmacist, she gave me my Covid test and explained the directions. I asked her if I should return the test inside once I was finished; unaware that I had to take the test in front of her. She responded "yes" although she claims she did not. I started driving to a parking spot to take my test and as I'm driving away she yells for me to come back. There were about 10 other cars in line and it was impossible for me to drive back to the front of the line without causing a collision. She calls my cell and says "Why did you leave?" I told her, "Because I asked you if I should take the test inside when I'm done and you said yes." Then she proceeds to tell me that she did not say that. I said, "That's what I asked and you said yes" there was obviously some miscommunication. I'm not sure if it's because their speakers suck or because she is not a native speaker. I asked her if there was anyway someone could quickly come outside to watch me take the test and she said no. I desperately needed to take this test so I told her I'd make the hour line again. She then proceeded to ask me, once again, why I left the line. Never coming back here again. read more

I made an appointment for flu shot and Covid vac. Arrived 15 minutes early and the pharmacist snapped at me when i asked where i go for shots. 75 minutes later and I'm still waiting. I'm immunocompromised and have watched 2 people be permitted to skip ahead. One woman said she's been waiting 2 hours. Time burglars. Avoid at all costs. read more

If I could give this place negative stars I would. Pharmacy is so rude and unhelpful. They can't seem to read basic dr instructions. Get the instructions wrong and won't call the drs. The store itself isn't to bad and the photo shop Works pretty well. But this is a pharmacy so without that please just close so a place can open that actually wants to be of SERVICE. Do yourself a favor. Don't bring your prescription business here. read more

Came into the store today at 7:30 am. I asked to use the restroom and was told that they are closed only on the weekends for cleaning. I called bullshit. The girl Meg said her store manager directs her to close the restrooms to the public every week. I then I asked the cashier and she advised that wasn't true. Who was lying here, Meg (the floor manager Or cashier. read more

Waited in the drive thru line for 30 minutes (couldn't walk in because my infant and toddler both fell asleep on the way to Walgreens). Finally get to the window only for the pharmacist "Analeigh" to tell me that my prescription had been "put on hold" and was "not available. Can [you] come back tomorrow" I tell her that I got a text saying that my prescription was ready and they'd hold my prescription for 5 days... today was day 5 so it should not have been put back. She proceeded to say that it's not available and I need to come back tomorrow. I said "no I'm not leaving this window until you hand me my prescription- I have it in writing that it's ready and I have been waiting for a long time now, I'll wait here until you have it ready for me!" She then says "you don't need to talk to me that way! I'll get your medication but don't talk to me that way!" I said "I'm not talking rude or cussing at you- I'm just telling you that I'm waiting for my prescription TODAY. YOU don't need to have an attitude with me!" After she brings me my medication- I ask her name and she says "oh don't worry about it, today is my last day!" I said "tell me anyway please". I don't recommend coming here if you're in a hurry, and they are always confused or are always long waits, if you know you are owed prescriptions- don't let their confusion fool you! read more

The pharmacy at this location is the worst. My primary physician is located a block away and my scripts are sent here. The first time, I spent an hour at the grocery store to give the pharmacy time to fill my script (oral medication to relieve itching). I arrived and waited another hour. The second time, my script was called in at 10 am. I called at noon and was told it wasn't ready but would be by the time I came down there. I live 5 minutes fo m the pharmacy. I waited 20 minutes when I arrived. I'm not sure why it takes so long when there are 3-5 people working. Be aware if you are using this location for your pharmacy needs. read more

Unbelievably terrible experience trying to get a drive through COVID test at this location. There were only four cars in front of me (and one actually left the line while I was waiting), and it still took over an hour to get to the front. I presented my confirmation email as proof that I had made an online appointment, and the pharmacist tech couldn't find my name on her list. They claimed they couldn't help me because I wasn't on their "list", even though I had email proof that I signed up. So after nearly an hour and a half sitting in that drive thru, I was forced to leave without any test. What an absolute waste of my time! read more

I just left Walgreens to take passport photos and it clearly states that they will be ready in minutes. I get there and the lady that "helped me" wasn't helpful at all, a little of attitude and when I asked her about how long the photos would be ready, she tells me that they will be ready the following day after 7pm. Horrible customer service and they should update their signs and not disclose something that is not accurate. I just got to CVS and they are very polite, they already took my photo, a dollar cheaper and as I'm typing this review they just told me that my photos are ready. read more