Updated review the Walgreens Pharmacy on Cypress continues to amaze me at every turn you would think with so many bad ratings they would finally get it together but it's still not happening I went back yesterday four times I spoke with two pharmacist and to customer service reps about getting my prescription filled kept getting stalled off couple hours here couple hours there 20 minutes here I went back only to find that they were again totally out of stock of the medication you would think when a patient has that medication to be filled every month that even at the bare minimum you would have at least one bottle on the Shelf no not happening stalled out again they would order it and maybe it'll be here in a day or so it's a good thing that this medicine is not a life-and-death situation not that they would care because that would mean that had a conscience but from their attitudes they don't even want to be there this again should be rectified but I don't think we should hold our breath I don't think they think people's reviews are very serious or they would have done something to fix this situation just beware if you need a prescription right away call a head and verify they have it on stock otherwise you could be putting yourself in a precarious situation again if you must use caution! read more

Love that they are 24hrs. The parking isn't always great, but it hasn't been a problem. The store is nice and clean for the most part.

The Pharmacy is consistently terrible every time my dr. calls in a prescription there. Despite its convenience of being 24/7, expect 1hr or longer no matter what time of the day. Dont waste your time here, you'll waste quite a bit. read more

This place is horrible if i could leave no star i would. They have had my prescription for 8 hours now and still not filled. I have been sitting at home in pain waiting. When i called they refused to answer the phone and kept putting me on hold till they would hang up on me. They constantly mess my prescription amount when it clearly says 90 day when and they give me a 30 day prescription. Find a new pharmacy and save your self a headache. read more

Horrible! Both this pharmacy and the one on Court Street. I had to change from CVS due to insurance, which was great news because CVS is worse. Well I thought they were worse. My first experience was at the Court Street store. Rude, slow, and didn't have enough of my prescription so the partial filled. I had more at home so I didn't go back for a couple weeks. I was then told I couldn't have the rest, I'd have to contact insurance because I waited too long. THEY didn't completely fill my prescription. How is this now my problem? Fast forward a few weeks and now I'm filling a script for my son. Take it in at 5 pm. That lady was pretty nice. So far so good. I get a call from their robo system that there is an issue at about 6 pm. I wait and call back FOUR times. A spent a total of 1 hour on hold. Finally call the main store and the very nice young man transfers me to the pharmacy. On hold for 20 minutes. I finally get a rude woman who tells me she can't find my insurance and then puts me on hold again. Another five minutes and I get a nice younger sounding woman who says that it's all taken care of! So, The next morning I drive across town to get the Meds and they aren't ready!! Rude pregnant girl says "can I help you" while looking straight ahead, I can't tell she's even talking to me and then is just too busy talking to her co-workers to bother. It isn't ready but I can wait 20 minutes. The only saving grace at this store is the really sweet lady at the front and he lady in the drive through who is busier than all of them, but remains pleasant. Bottom line it was just another bad experience at Walgreens pharmacy. Unfortunately, you can't do all your scripts by mail. I think I'll pay the extra costs and try a local! read more

Good God. After years of avoiding this place and using CVS, my doctor called in my prescriptions here on accident. Dropped off new insurance card, which they immediately said was inactive. Checked with insurance, active. Checked with Walgreens again, they said it still wasn't active, double checked number, didn't bother checking name on the card or updating my account after I told them I'd recently married. Then, once that was corrected, they said my prescriptions weren't covered under my insurance plan. Called insurance again, and they said they were and if there was any other problems with the prescriptions in question to run them a different way to cover them. They ended up STILL running them wrong and then on top of it, they only gave me 1/5 of the pills they were supposed to! Now I have to drive all the way back to Redding tomorrow to HOPEFULLY figure it all out and not create a superbug from them skimping on my freaking antibiotics! BE WARNED! The whole reason my family has been avoiding them is nearly EVERY prescription we've gotten from them has been incorrect in some way (not enough pills, billed wrong, takes too long, given to the wrong customers, and even COMPLETELY WRONG MEDS when the bottles were correct. How they haven't been sued out of business at this location, I'll never know! read more

Everytime i come to this location its an hour wait. There is only 1 person working and 10 people standing in line and cars in the drive through. Very slow to fill prescriptions. read more

Normally the customer service isn't that great in the pharmacy techs have a bad attitude. But the good part is, they're open 24 hours, so good for after hours needs. read more

After 17 years of shopping and filling prescriptions at this forever understaffed pharmacy-id had enough-i kept getting calls about my auto refills i went down there Thursday after a 12 hour day to be told there was nothing and i only had one on auto refill-well for 3 days in a row i kept getting the same calls -low and behold there were 3 ready on AUTO REFILL--the fat cows in there got all mouthy --i promptly went to rite-aid and transferred ALL my prescriptions -i will NEVER set foot in a walgreens again--pull out of there and speak with ur $'s! read more

If possible avoid this pharmacy. They have no concept of time, if they say 20 minutes, expect an hour. 40 minutes expect an hour an a half. In my case they said 2 hours and I waited for a total of FOUR hours and 10 minutes. 40 of theses sitting in drive through with no one answering. Waiting for emergency medication by the way for an eye injury. So I waited in pain.They also don't answer their phone and automated voice just says, " processing it". Too bad for an emergency. Oh and it took over 4 hours for them to say they couldn't fill the entire order. REALLY! Now I remember why I left here as s client years ago.They should be embarrassed about their lack of service. I look forward to giving all future business to Rite Aide. Do yourself a favor go any where but to Walgreens Pharmacy. read more

I have been doing business with this Walgreens for about five years. My wife comes home all too many time in tears with complaints of rudeness and condescending attitudes from the pharmacy counter clerks. Well I had an occasion to patronize the pharmacy once again and I was shocked how rude the clerk was. I don't want "red carpet" treatment just common courtesy will do. The female pharmacist also appeared bothered with the question about a non-prescription Item that is kept behind the pharmacy. (Diphenhydramine 50MG). She rudely stated "WE DON"T HAVE THAT !). I respectfully replied that I have purchased this item at this location for five years. Still very much irritated she walked back to the storage rack and handed the item to the clerk and I made the purchase. I'm a retied professional and dealt with the public and know how trying this can be at times. However, I consider myself as a calm tolerant person, But tired of rudeness at this Walgreens... read more

Worst place that I have ever been. These people are so rude and unprofessional, screws up your medications so that you really don't want to trust them when you do pick them up. We were travelling through here and I had to rush an order of my prescription meds, they gave me so much trouble about it and were rude to boot. I wonder how they manage to stay in business behind their unprofessional management. I would never refer anyone to this business, ever! In fact, if you want to stay healthy, I would not get your meds here at all!!!! read more

Horrible customer service! I came in to pick up my prescription this morning with my mom and as soon as I left I noticed the medication in the bottle had less than what it should've been. I've had situations before where I was shorted by a few, here and there, but brushed it off. This time I counted and sure enough I was shorted more than half of the amount. I looked at the paper they attached and it showed that there should be a qty. of 45 but after I counted there was only a qty. of 20. I immediately went in to talk to the pharmacist, Christy P., and was told that there was no mistake and that the machine did count out 45 hence the number on my paper and bottle. I asked what I should do and her response was to call my doctor and get them to make me out another prescription for the "missing amount". I told her that maybe her machine was off and that they should check it and she said that was not the case and they aren't responsible for the missing amount. I went back to my car and ended up calling Walgreens management to have them check the cameras as well as the inventory. Managements response was that he'd look into it, but passed it off like it wasn't a big deal. I ended up calling my insurance so that they were aware of the fact that I didn't get my full prescription as well as made a police report. The police officer said there was nothing that they could do unless there's another report made then he would look into it. He told me that all this matter was is poor customer service. I ended up calling my doctor to inform them of the situation as well as corporate Walgreens. I guess now I wait...My lesson here is to count my medication at the pharmacy in front of the pharmacist. Its sad knowing that this situation could happen and there's not much they can do but look at you like a lying drug addict. I feel bad for the people who have worse conditions that get treated this way...I call foul. Hopefully someone else catches this and reports it. . read more

The computer in the pharmacy is always down. I usually have to wait hours for my prescription to get finished. He won't even call me. They want me to call them every couple hours to see if their computer is working. read more

I am not sure if the workers are over worked or if there is just a break down in communication, but I had to come 3 different times to pick up a prescription. Each time was at least a 30 minute wait and on the 3rd time, they asked that I come back again. read more

If I could give NO stars I would. First they hand me an Rx for an opiate that isn't prescribed to me but a relative--without asking for I.D.. I left three separate messages for pharmacy manager to call me about the issue. No call. Today I called to request refills. A woman misunderstood me or didn't listen and then got mad when I repeated what I had said. She raised her voice at me, interrupted and would not let me say anything. I attempted to tell her that she was mistaken, she continued to raise her voice and unbelievably, hung up on me. I am moving my prescriptions to another pharmacy and will not step foot in their store again. I intend to tell everyone I know about this experience including on every social networking site I know of. Never ceases to amaze me. Don't these people know that without customers they do not have jobs? read more

I have been getting the same medication once a month from Walgreens for over a year now. There has been an issue everytime. Today a pharmacist yelled at me on the phone and continued to talk over me, telling me that I needed to come into the store and wait in line like everyone else if I wanted my medicine. If he had been reasonable and listened he would have realized I was just asking what time it would be available for pickup. I wasn't asking for special treatment, or to be moved to the top of the list. He was very rude and condescending as soon as he answered the phone, as though he was determined to give the worst customer service possible. This was after another pharmacist told me I'd have to pay double if I wanted to get the same medicine I've been getting for over a year rather than the generic one. Evidently she was lying or ignorant of what she was saying because when I called again not five minutes later another pharmacist said not only was my medicine available but it would be the normal price. This isn't the first time Walgreens has blatantly lied to me. They also told me they didn't have approval from my doctor for a refill (mind you I was meant to be on auto-refill and for some reason they just stopped doing that without telling me). It turns out my doctor did give approval, and for six refills. When I told them this they lied and said they just got the information. They also changed my medicine to generic a couple of months ago without telling me. These didn't work. They claimed they were saving me money, but I paid the same amount so I guess that was another lie. The wait time is horrible, the customer service is worse and by that I mean quite literally the worst I've ever had to endure. If you're a masochist I'd recommend it, because dealing with this place is torture. The only reason this place deserves one star is because of one pharmacist who is awesome. I don't know his name but he was the only one who helped me and was kind. Everyone else there should be fired. I shouldn't have to force you to do your own job, and jump through hoops to get my medicine. This place is a joke. read more

I have used this Walgreens for a few months and I have not picked up one prescription that has not had a problem. These people care nothing. They have so many patients and so many scrips they simply are unwilling to do the littlest thing to investigate a prescription, if there is ANY way they can avoid filling one, they will. They are rude and incompetent. read more

If only I could give negative stars! Just got discharged from hospital after hip replacement late afternoon on a Saturday (and holiday weekend)so I asked nurse to send my prescriptions to Walgreens instead of my usual pharmacy, CVS which I thought was closed. Went through drive through to drop off Rx for Norco as narcotics cannot be electronically delivered and must be delivered by person for whom Rx is for. Since Walgreens also has a drive through, it seemed like a logical choice as walking for more than a few minutes is difficult. When it was our turn, the drive thru pharmacist refused to fill Rx (said she did not have the other prescriptions), asked in an accusatory tone why we are not filling at our usual pharmacy and was extremely rude when I asked her to check again for the other Rx's. All in all, I ended up in tears and was able to get my items filled at CVS who were very compassionate and even stayed open late to help us. Shame on you Walgreens, that was heartless. read more

what a joke waited 45 minuets inside while wife waited in car in drive thru after the 45 we left . live 30 minutes away had to get home to take my meds . if you can chose another med plan. unless you have all day they would not bring in any help only one register going. they do not care on cypress ave. redding read more