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Redding, CA

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SEPHORA

SEPHORA

1.0(4 reviews)
1.0 mi

i had LITERALLY the worst Sephora experience of my ENTIRE…read moreEXISTENCE here. it was egregiously awful & i'm slightly traumatized & might have to return to Mac like i'm in high school. so- i am from San Diego but i was visiting Redding bc i was getting married in Mount Shasta. i walked into the J.c. penney Sephora. there is one girl working, she's at the counter ringing another customer up. there's also one more customer shopping around. that is all. i walk up to the employee & say "hi, i haven't been to sephora in a long time & im in a rush because i'm getting married soon. is there a sign up sheet to be seen next or do i just chill?" she then assured me that she would help me after the next girl. i said okay apologetically. my friend & i then headed to the middle counter area where the makeup artists apply makeup on customers. we waited there for 20 mins as i watched the employee finish ringing up her customer, then help THREE MORE CUSTOMERS before checking on us- while we just stood in the middle of the store staring at her. it was honestly so bizarre. finally she came up to me & used the little computer thing they use to match you, as i previously told her i needed foundation, concealer, & lip color matched, at the very least. she then pulled out a few foundation colors, all of which didn't even work. as she walked around slowly & looking aimless & unsure, my friend & i began picking colors & ended up finding something. i hope it actually matched me, as it's what i wore for my wedding. i also never got concealer matched OR lip color. i picked all that on my own in a hurry because i had been in Sephora for probably over an hour for LITERALLY NO REASON. it was so awful. especially because i had asked her prior about getting matched, told her it was for my wedding, & told her i was in a hurry. aka... i'm about to spend a bunch of money & i need help?! my friend & i left & talked about how shockingly awful this Sephora experience was all day. i'm STILL talking about it. & i'm pretty sure if my memory serves me correct, this employees name was Vanessa. it was Friday 9/27. i'm probably going to call corporate Sephora about it when i get back from my honeymoon.

This is my second bad experience here. Customer service was utter crap. Brought in a return and was…read moregoing to make another purchase. I got there right when they opened and they said the can't accept the return because it would put their sales in the negative for daily sales. That's not my problem...I purchased it here so I'd like to return it here. They said to come back when the manager comes on in 4 hours. No thanks. Won't ever be coming back.

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CosmoProf - cosmetics - Updated November 2026

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