Pharmacist "Do" could care less. Very poor customer service…read more Another CVS pharmacy transferred two prescriptions. I arrived about 60 minutes after it was called in. When I arrived I waited in a longer than normal line to get service. When it was my turn I was told only one of the 2 prescriptions was filled. They had no record of the second one. The clerk transferred me to the pharmacist who searched further on the computer and found it. He said it was "lost in the system". It needed to be filled. I said ok I'll be patient. Then he said come back in 40 minutes because he was closing the pharmacy for lunch. I said I have perishables inside the car and it's 98 degrees outside. He said "I'm sorry, come back in 40 minutes." Now you would think if this was my fault or I arrived just at lunch time to have a prescription filled I could understand waiting around. But it wasn't my fault. You would think he would have taken 5 minutes to fill the lost prescription rather making me wait 40+ minutes with perishables inside the car. Very poor customer service.

I scheduled a vaccine appointment for 8:30 AM. I picked this early hour to avoid a long wait. I…read morearrived at 8:20, and promptly checked in at the counter. The tech got me checked in, got the meds out of the cooler and notified the Pharmacist, and instructed me to take a seat. While waiting only 2 people approached the counter. At 8:45 I informed the person who had checked me in, an asked how much longer. She spoke with the pharmacist in form it would be about 10 more minutes before he could do my injection. I informed that I would not continue to wait, and would get my vaccination elsewhere. They require an appointment to receive a vaccination, but then expect you to wait indefinitely after arriving early.

They lied to my face and had horrible customer service. Told me one thing the first time I came in…read moreand asked me to come back. Then I came back in when they said to and the story about filling my medication completely changed.

I have been bringing my pharmacy business to the Dana location since Target opened…read more I have observed the service level go down and down with long lines and one cash register open, and their closing for lunch policy, in the last couple of years. CVS emailed me a survey, to take of how they did on my last pickup. I answered their questions honestly referencing my complaint listed above. Yesterday I received a call from the manager referencing my negative comments. She said when people leave negative reviews it reflects on the local staff, and that my complaints were not in their control. She said the closing at lunch is a corporate decision to be good to their employees so they call all go to lunch together. I asked her what other businesses do that, and commented that I thought a business is supposed to value their customers, and put the customers convivence first. She told me nothing was going to change, and that it appeared to her that I would never be happy at that location. Funny I was for like 30 years? She suggested that I take my business elsewhere so that is exactly what I put in motion this morning. I'm not going to continue to give my business to a business that does not appreciate if they have you as a customer or not. In summary CVS has no interest in improving their service to their customers. I was told by their management, if you do not like it, take your business someplace else. So I did.

Due to unfortunate circumstances, I have been displaced from my home and am now in a motel…read moretemporarily. So far, my experiences with my deliveries have been pretty good. I haven't needed substitutions for my dog food. (They were consistently out of stock at my previous location). So, considering my situation, It was a nice change. On a different note, my in-store experiences were less enjoyable. I tried to buy an inexpensive phone because mine was stolen. I still can't get it activated and it was supposed to be activated at the register. Also, it was my second time around with the same phone, because the first time was incomplete. Although I entered the store with more than 50% battery power, I soon discovered that it was draining quickly because of a malware problem. However, during checkout I was transferred from the phone counter to the front of the store because they were about to close. So, at 4% bp I had to waste the majority of what was left traveling to the front of the store. But once I reached the register, I was advised to turn off the phone while I was being rung up a second time. When I turned it on again, I was unable to get to the wallet on my phone in time to make the purchase and they kicked me out instead of helping me. So, in my opinion, they were part of the problem rather than the solution and didn't meet their responsibility to make it right. I believe It would have been better if the first guy had been more helpful and less concerned about his own issues with time management or whatever. In conclusion, I don't, like some of the employees who are here. But I do like that I am able to feed my doggy. To me that's the highest priority. Pettiness is better left to the less competent crowd.

This is my second review. The first was a year ago, and I gave them two stars. I had mentioned…read moretheir rudeness and unprofessional behavior in the first, but I also mentioned their good prices. Today, the good prices aren't really a strong enough incentive for me to continue shopping there. Here's why: Today one of my purchases was a 100 ct. box of Red Rose Tea. It had a 50 cent off coupon on it, so I peeled off the coupon and handed it to the checker. She tried several times to register it, but it would not scan, Finally, she tells me that the coupon has expired. I said I just took it off your tea box. She responded "it wasn't her tea." No "sorry about that" from her, just a blank stare, and a smart as# remark, informing me that the tea wasn't hers--which I knew already. I should have let the matter go. It was only fifty cents, right? But something about the checker's lousy attitude bugged me, so I asked to see her manager. She walked off and came back a full five minutes later to a much longer line of waiting customers. She said the manager couldn't come to the check stand for another ten minutes. I told her to forget the tea. It was only fifty cents, but the principal of the thing was worth a lot more to me. They could keep their damned tea. On my way out, I went to where the checker said the manager was, and it was a woman at the Customer Service Counter. I asked if a checker had come here and spoke to her about a fifty cent coupon on a box of tea, and she said yes, and that they couldn't accept the coupon because it was expired. I told her the same coupon was on all the boxes, and they should not have them on the shelf if their coupons were expired. She simply said she couldn't accept an expired coupon, even if it was on their own merchandise. At this point, I expected an offer of reducing the amount of the tea by fifty cents. After all, the incentive for buying the item was the flashy red coupon of money savings on the front of their box. And the tea, as well as the coupon, was, in fact, theirs. But this customer-pleasing thought never occurred to this clerk. I walked out, and I won't return. They traded a paltry fifty cents for thousands of dollars a year in grocery sales to my family. What kind of company won't honor one of their own tiny coupons (or equivalent) and do the right thing? I'm still shaking my head Time to give Winco a chance.

Regarding the CVS Pharmacy on Placer. Often times the service is fine. Today.......Not! The…read moreclerk dealing with customers, her name is Kelli. Completely Rude! ...and that would be the nicest way to describe her customer service and attitude. Service was beyond disappointing and she should not be in that job.

Prescription never in stock. Every other month would have lapse of weeks without medication due to…read morethis. Finally had to move to a more reliable pharmacy.

Taylor, the kind, wonderful woman at the CVS Pharmacy located at 1035 Placer Street inside Shasta…read moreCommunity Health Center, is excellent. This is my favorite pharmacy. You'll be in and out faster than you ever have in your life at any pharmacy. Taylor deserves a promotion and a raise for her outstanding customer service. Thank you for always being so kind, professional, and efficient. I highly recommend this pharmacy to anyone looking for fast, friendly, exceptional service.

for the pharmacy not the store. they are so backwards. wait in line and then tell you its not ready…read morewhen the app said to pick it up. also they don't honor vaccine appointments, it's like they don't even know they were made and the pharmacist is always overwhelmed

This north Redding location of Raley's Pharmacy is not my usual place I get my prescriptions, but I…read morewas headed up the 5 to Oregon and I need something, so I phoned in the order the day before. I'd really like it if they had an online system to manage my orders, like Walmart has. But Raley's already had this one prescription, so it was just easier than doing a transfer. One thing I don't like about Raley's Pharmacy is the hours. They don't open till 10am and like Walmart opens at 9am and even on Sundays, where Raley's closes on Sunday. No biggie, just deal with it. There was a small line when I arrived, but it went OK. No problem customers with tons of dumb questions that the poor pharmacy tech can't answer, like what your doctor is thinking or some crazy stuff. I get my order no prob and they have all my insurance stuff there, so off I go. I'm lucky this location was easy access off the 5 and back on again. If you need groceries, or like I did, some road snacks, you can get it there, but you need to pay for that stuff at the regular check out.

If you really need the medicine, don't go here. They knew a refill was due today and they did…read morenothing. They can't transfer to someone who can fill the prescription This medicine must be taken everyday. Thanks Raley's!

Very friendly and thorough staff. They always get my prescriptions done very fast…read more There is never a long line when I go around 10:00.

The people who work there are polite and the pharmacist is very helpful with my questions.read more

Best pharmaceutical customer service we have experienced hands down. For example, I saw a doctor in…read moreRedding, was released 30 minutes before Anderson RX closed. The doctor informed me he was sending the prescription to Anderson RX. I was on my way to Anderson to pick it up unsure if being so late, it would be filled that night. Not even five minutes later, I received a call from Anderson RX reminding me they were closing soon. When I arrived they were very friendly, even being so close to their closing timeframe I received my prescription. First pharmacy who looked up our insurance information and updated it without us having to provide new cards. Walgreens will not do that! Anderson RX is by far the best! We drive from Redding just to go to there, it's worth the drive for the service.

I took my daughter in to get her vaccines, and the medical assistant was so patient and kind. My…read moregirl is usually a mess when she gets her shots, but she barely even cried. I got her a little toy pony after. The staff at Anderson Rx are so friendly and attentive. They care about their patients. It's the kind of customer service you'll never find at the chain pharmacies. They also offer an impressive selection of medical devices, over-the-counter (OTC) medications, and gifts. Thank you. We'll be back!

I would give it a five-star but the phone system is just the worst and the whole world. It's worse…read morethan the DMV or any government social security agency you could think of. It just does not work and they have tried to fix it and it's just not getting any better. I think if they just keep it simple kiss it would work. But for the store itself it is a fantastic little gold gem. Forget if you're going there for your daily beer run. It's not a full store. They have great over-the-counter things like cold cough flu bandages etc. And the girls that work there and Guy. Are very friendly outgoing they care about you they look after you they call you by your first name when they get to know you. It's really fabulous little store. Except for the corporate deal phone nightmare.

Trying to refill a prescription over the phone can take you in circles. It will tell you your…read moreprescription is refillable, but offers no option to do so. The app only tells the last time it was filled, and didn't have an option to refill. Use a different pharmacy if you can