Thomas double checked the prescription details before he confirmed the intake instructions which I believe is a very responsible thing to do by a pharmacist. Thank you for that! read more

Walgreens - Drive thru - Drugstores Near Me - Irvine, California

I arrived at the pharmacy counter at approximately 8:40 PM and joined the queue. I waited patiently while the customer ahead of me was being served a process that took well over 15 minutes, causing a significant delay entirely outside of my control. At approximately 8:55 PM, a pharmacy staff member in a blue uniform approached me and informed me that the pharmacy was now closed and that I would need to return another time. I was given no opportunity to be served, despite the fact that: 1. I was physically present and in line BEFORE the closing time. 2. The excessive delay was caused by the transaction ahead of me -- not by any action on my part. 3. I was not warned at any point during my wait that I might not be served. 4. No reasonable effort was made to accommodate a customer who had been waiting in good faith. This is not simply an inconvenience depending on the nature of the prescription, a refusal to dispense medication to a patient already waiting in line can have serious health consequences. Turning away a customer who arrived before closing, due to a delay the customer had no part in creating, is both a failure of customer service and potentially contrary to your own service standards. read more

Walgreens - Pharmacy - Drugstores Near Me - Irvine, California

The wait time here is pretty much always rough. Not sure if it's a staffing issue or if they're just not efficient with how tasks are designated because it's been like this for a long time now. I hear ppl in line sighing and tapping their feet as I'm writing this. I was also told that a medication would be ready yesterday and of course, I come today and it isn't ready which has led to an even more extended wait. I only come here because it's close to my home. I'm hoping they can improve their wait time one day someday. read more

Ive been calling them since Monday and nope. Prescription isnt ready and this is Wednesday. The doctors office is saying they faxed in the order 3 times, Walgreens is saying they ddnt receive it. I asked the Walgreens to call doctors office and not sure if that is done. Now I have a terrible cold. Called Walgreens again. Was on hold for 20 min. Soneone finally picked it up at 330 and told me meds will be ready in 15 to 20 min. It's 615 and nope its not ready. There are 20 other people here waiting for prescription. One of them has been here since 1 and was called andtold his prescription is ready for pick up at 2. Well, they do not know where it is. I need to find a new pharmacy. read more

The young gentleman the served us in the blue scrub today(2/17/2026) was very kind, helpful and has a top tier customer service. Highly recommend this pharmacy :). read more

This review is solely for the pharmacy tech assistants. Make sure you open your prescription and check the dosage . My PC Dr put specific dosage for 4 months , each month increasing the dose . I had to come back 3 times . 1st time they said they didn't have it and notification for pick up was on accident or idk . 2nd time, I picked up and opened the package at home ... VERY HIGH DOSE GIVEN. Called them and said to return it ( despite policy of no returns ) also another pharmacist or tech said to keep it and just pick up right dose . ---- a cluster F of mixed info . 3rd time was the charm . Finally got it right but didn't even bother with pharmacist consult. They didn't want to deal with me . ---- I'm sorry but should I have not been paying attention to the dose I was handed , I would've been in the hospital Sick AF ... THIS WAS SERIOUS. Anyhow , I think they have it down now, as do I . Check your medication before you leave . I really feel like they should leave notes for a script if there was an issue to begin with . Anyhow .... Good luck read more

Linh was such a savior. We were passing through on a 4 month trip and another Walgreens only gave me a partial of my 90 day supply of meds which screws up their system. Linh picked up the ball, called the other Walgreens to cancel the order and got mine ready as soon as it was available for reorder so we could be on our way. She is a real star! read more

Moved to the Woodbury neighborhood 6 months ago because its absolutely beautiful but has to be the most unfriendly community I've ever been. Clearly a cultural thing that obviously applies to this Walgreens location. You ask for help and they act like you asked a personal question...is a certain culture not allowed to speak to men? Cashiers greet and converse with women then not say a SINGLE word to men. Every.Single.Time. If thats the case dont work with the public, it's awkward. read more

If I could give no stars I would. This Walgreens is garbage. Argumentative managers to incompetent pharmacy. Just garbage. Need medication for my husband NEVER EVER HAVE STOCK!! read more

They are consistent, but consistent in having the longest waiting line to the pharmacy & the slowest service you'll ever have at a Walgreens, try to avoid picking up medications around 5:30-6:30! read more

Walgreens - Typical line - Drugstores Near Me - Irvine, California

I tried so hard to like this pharmacy. But will be changing to a local CVS with better customer service. Staff here is unwilling to help, answers rudely when you inquire on a delay they caused. Also- don't pay for same day delivery- they are horrible at fulfilling this request and you'll end up just wasting your money. Very unprofessional. read more

Refused to fill my order. First they made me verify my address, that was a first for me. I've had this medication for over a decade and have never had any issues. Then they told me they would need to contact my doctor for additional information and never did. Aside from being completely ridiculous, I tried calling them but they hung up on me every time I tried to call. What a horrible business. I'll take my business elsewhere... read more

I share the same sentiment about this place as everyone else. Very slow. I was 3rd in line thinking I had a good spot. Waited an hour and there was no movement. The line ended up backed up to the front door. Not because they were "busy" but because they were slow. Everyone had issues with their order in the system. Pharmacists had to sign off prescriptions and nowhere to be found. Meanwhile the store was getting full of sick people coughing everywhere so I just left. I don't understand how service can be this bad. Never using this place again, do yourself a favor and stay away. read more

This is clearly the worst pharmacy. I'm so disappointed that it's now the closest to my house. The staff always looks lost and the line is 30 minutes every single time. I literally need to pick up 1 prescription that's ready and I won't get a chance to ask for 30 mins. The girl in the front of the line is lying in the floor because she's waited so long. It's just awful read more

Walgreens - Line for the pharmacy that will take 30 mins of I'm lucky - Drugstores Near Me - Irvine, California

Terrible pharmacy. The service is horrible. The wait times, in person and on the phone and in the drive thru, are awful. They run out of meds even when you get them every single month. I spent an hour in-line just to pick up a prescription that was all filled and ready to go. One employee working the line, and it was 12 people deep. Whoever manages this pharmacy is doing a heck of a crappy job. read more

How do I give negative 5 stars to this place. If you're choosing this pharmacy for its convenient location, reconsider, because what time you might save on its convenient location will be erased with not only the long lines there but waiting even more for medication to be ready beyond the time they tell you. I've encountered a few occasions where the line is long and my meds are not even ready multiple hours after the doc has called in a prescription - one time my doc called in a prescription before 10am and the meds weren't even ready around 5pm. I had to wait even though the doc called it at the beginning of the day. Today was the last straw. I called in to refill my prescription at 8am, and after providing the automated system with my prescription number and going through some prompts, it said my refill would be ready after 11am, but when I showed up at close to 6pm, it was not ready, and while I was waiting in the long line, I overheard another customer say that he had been waiting there an hour and was told it'd be ready in an hour but it wasn't. When I got to the window and told them I was told my meds would be ready after 11am, he explained that the phone system - although it was the number on my first prescription bag I received - does not talk to the pharmacy. Be wise - pick another pharmacy. read more

BEWARE OF INCOMPETENCE, LACK OF KNOWLEDGE, AND DECEPTION!!! My medication was filled improperly, so I went back for what should have been an easy and quick fix. The initial problem was I was given a liquid medicine that was unmixed; they forgot to add the 2nd part of the solution. This means the medication they gave me was either undiluted and dangerously strong, OR, it was only the dilution mixture and was completely missing the actual medicine I need. The 2 pharmacy techs AND the actual PHARMACIST somehow couldn't wrap their heads around this and kept giving me unmixed, incomplete solutions! The whole story is way more horrific than what I have space to write, but PLEASE BEWARE AND CHECK YOUR MEDICATIONS!!!! I will be contacting headquarters regarding this, because they are literally putting people's lives at risk. read more

You can find a lot of things at this store. Range from candies, skin care, on site pharmacy etc. what I like about coming here is you can order passport photos. You may have to wait for someone to be available to take photos for you but the processing time is 15 minutes. They also show you the proofs and let you choose which one you would like to use for your passports. One set of 2 photos cost $16. read more

NEVER GO TO THIS PHARMACY! Not only are lines ridiculously long for no good reason, their customer service is non-existent. I've lived across the street for over 4 years and time and time again as I had no choice but to fill a prescription here, they maintained their rude, slow service. I will continue driving to Tustin to fill prescriptions to avoid this pharmacy. read more

AVOID THIS PHARMACY AT ALL COSTS! Rude + unhelpful + incompetent people = bad experience I'm standing there for over 5 minutes at the pickup window. 5 people are working there. Not one even bothered to look at me let alone say someone will be with you. They literally just ignored my presence. Then the girl who was at the drive thru window comes up and says someone will be with you. She asks the other 5 people why no one is at the window. They don't respond to her either! She finally says okay I'll take it like it's a burden and asks me for my info. She tells me they just got my order 8 minutes ago - I had put it in 75 minutes prior! I said that's not right she goes well that's what my computer is telling me. So basically the person who took my order forgot or didn't put it in. So not only are they rude they're also incompetent. This isn't my first experience by the way. I changed pharmacy's that day. read more

This is our go to pharmacy spot, but looking to find a new place because if you don't go right when they open you're waiting forever. They have a drive thru, but it's a hit a miss. Customer service is ok. They're are a few times we've picked up the wrong items and couldn't return it and ended up taking a loss. read more

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Just want to give folks a warning: this is literally the slowest Pharmacy of all time. I've tried coming here at diff times of the day, and I have no idea why, but the staff processing pickup orders is painfully slow. Expect massive wait times. read more

This is the worst pharmacy in Irvine. They let you wait for a loooooong time even though the prescription was put in by my PCP a day or 2 days ahead. When I come in every time, they will say, "Your prescription is not quite ready." Really? If I only have a choice, I would go back to CVS in a heartbeat. read more

Pharmacy very slow and poor customer service. I have never been to a pharmacy that service is so bad for over 4 years. The only reason I go there it is close to my dr and house read more

Worst pharmacy ever. Don't ever use this place. They don't answer the phone. They put you on-hold for so long then hang up or it goes back to ringing again. read more

Worst pharmacy ever! Received a text message that medication was ready for pick up and waited in line for 40 mins for them to say it's not ready. read more

Huge line - more than 15 customers waiting for pickups!! They need to open more registers in pharmacy!! Very slow.. been waiting for 30 mins in line read more

Walgreens - Huge line - more than 15 customers waiting for pickups!! - Drugstores Near Me - Irvine, California

Walgreens Woodberry, Irvine is Terrible. I waited in the window for 5 minutes. Nobody shows interest in the client. I don't believe it. I don't know why they make money. Will change the store to Albertsons nearby. read more

Unprofessional and very slow service Would give 0 star if it was available:( Lines are super long most of the time and not enough help most of the time read more

I gave them my Medicare Part D ID number to get Shingrix, but they had no idea how to find it. I honestly don't understand how they got the job if they don't know how to use the pharmacy system. I ended up going to CVS instead and got Shingrix without any hassle. Now I see why they have a one-star review. read more

Needed prescriptions again and needed it separate from my normal pharmacy (which I switched to because of the terrible wait times and staffing here) so I decided to give this place another chance. DO NOT COME HERE. Doctor sent my prescription hours ago, still haven't received a text even stating they received it, sat on hold for 30 minutes for them to answer and say hold please to only have the phone ring and say they are experiencing trouble and hang up on me.... Now been on the phone for another 20 minutes and there is 3 people still ahead of me... absolutely terrible. Stop giving this place your service. read more

Be prepared for them to hang up on you. They're not interested in helping you, their employees are in the pharmacy field for all the wrong reasons. read more

My parents get calls/texts to pick up their medications and soon as they arrive nothing is ready or half their order is ready and they're forced to wait +45 minutes or come back. Unacceptable quality as this pharmacy is knowingly endangering peoples livelihoods. read more

Had an appointment for ful shot but waited for 30 min, never come here for ful shot, should do to CVS.

Really long wait for pharmacy compared to other pharmacies. Last time using this pharmacy.

There is always a very long line for the pharmacy no matter what time you go. Then, there are employees in the pharmacy just standing around doing nothing other than chatting with one another. Only one person actually seems to interface with patients. Plus they rarely have needed medications in stock--even those that are on auto refill. Any time you call, you are on hold for at least 20 minutes. read more

Find somewhere else! Been here 3 times and all 3 times were a disaster. Their system crashes constantly and if they can't weigh the pills they won't count them and give them to you. It's no wonder these places go under all the time. If you are going to be a pharmacy then you need to get much better at it!!! read more

Just picked up a box of Claritin D, 30 tablets, here. It's $12 more than what I paid at Target last month, $30 vs $42. Never again.

So, you know how when you watch Undercover Boss and they'll show an employee who is pretty awesome and they give him/her a promotion? Well, that is Ron in this store. I've never been in here before but my wife asked me to pick up some medicine on the way home and this is where I stopped. There was a little line for the the registers and Ron was on of the cashiers. He was so friendly with the customers, even greeting everyone as they walked in the door. When I worked in retail management, I would have wanted to clone this guy! When it my turn to pay, he was the cashier. I told him he earned an A+ for his customer service and he was so appreciative. He said I made his day. So, Walgreens, Ron should be promoted to Director of Customer Relations Training! He is one heck of an employee! read more

The wait to pick up your prescription here is insane. There are six people waiting in line in front of me and it seems like it is just not moving at all (already been waiting for 10-12 minutes). The pharmacists here are friendly but I don't know what is going on with the absurd wait times. read more