I hate leaving negative reviews, but this was a very disappointing experience…read more I ordered burgers, fries, and drinks through the drive-thru like normal. When I pulled up to the window, my food was handed to me, and I asked for a side of their sauce. That's when I was told they were out. I opened my burger and found that it only had the meat, one pickle, and the bun--no condiments at all. Thinking it was just an oversight, I asked for ketchup and mayonnaise. I was then told they were completely out of all sauces and condiments because they were waiting on their delivery truck the next morning. The only response I received was, "Sorry," followed by a shrug. I was even offered queso as a substitute, which wasn't a reasonable replacement for burger condiments. What was most frustrating is that no one mentioned they were out of everything when I placed my order. Had I known, I would have ordered something else or gone somewhere different. Instead, I paid full price for food that wasn't what I expected. I sat there honestly in disbelief, waiting for someone to offer a solution--a refund, a remake, or even an acknowledgment that this wasn't acceptable. Instead, everyone simply went back to work as if it wasn't a big deal. I was left feeling like the expectation was that I should just eat it. In the end, I left, went somewhere else to eat, and threw away the food I had just paid for. This was my second time stopping here while passing through West Monroe because I remembered wanting to eat here again. Unfortunately, after this experience, I don't see myself coming back. I truly hope this review is taken as constructive feedback. This restaurant has so much potential to be successful, but communication and customer service matter just as much as the food. Simply letting customers know about major menu limitations before they order--and making an effort to make things right when problems arise--would have made all the difference.

It did not take too long of time, we went through the drive through but it was a little hard to…read morehear through the speaker. Glad I added the bacon it was delicious and will definitely be back!

Gotta give this place a shout out. We made a pit stop for lunch on the way home to Dallas Texas,…read moreand walked in and were immediately greeted by Eugene and his team. Their hospitality was infectious. Eugene helped with our order and was so friendly, engaging, and funny. Made us feel like we'd known each other our whole lives. We watched him manage his team, provide exceptional customer service to the guests dining in and taking out. We were very impressed as there was so much brightness in the restaurant with people getting loved on by Eugene. I haven't seen a franchise like this before. Food came out quick and was really good! Wish we lived closer to support this location more often. Thank you Eugene and team for your brightness today!

The food was awesome!! Perfect ratio of everything perfect ingredients impeccable taste the service…read morewas amazing and don't you get me started about the manager he was so friendly and nice he was talkative and was actually invested in what we thought he is the example of how other managers should act and the super cool restaurant was decorated with awesome decor

I was driving from Oklahoma to South Carolina last week and made a stop here for breakfast. I…read morelived in Las Vegas till November when I retired and we got a Bojangle's about a year before and we were so excited. Well come to find out West of The Mississippi they don't do the full menu ! No bone- in chicken , no Cajun Chicken Biscuit only the Regular , No Country Ham Biscuit. So of course I ordered a Cajun Chicken Biscuit and a Country Ham and Egg Biscuit. They were both good. The dining room and counter area was clean and the employees were nice. I will hit Bojangle's in the Carolinas during my vacation for bone-in chicken breast , dirty rice , and more.

This is my second visit here and the food has been consistently cold. I'm not understanding how…read moreyou all are serving cold fried food there. I mean, what's the deal?? It's already expensive as heck and yet I have to indulge a cold fried bird. Sheeesh!! Maybe eating cold fried chicken is a thing in Ruston but where I'm from, we eat hot fried chicken. No worries, I won't be returning here anymore. The drive thru service was great but the cold food sucks!

Good but they always forget my sauce 50-75% of the time. Staff is nice though. And the place is…read moreclean everytime I come.

First time visiting. Great food, great service. Only issue I have is that I felt the chain did…read morenot offer value for the price charged. Not many people I know these days want bread with their breaded chicken tenders. Company could save some money and offer a slight discount for the combo meals. We would try again perhaps sharing a larger combo meal and sharing another time down the road...

I don't get to Ruston very often, but when I do, Griff's is always on the list…read more Maybe it's the cute...or slightly creepy...little chef logo that gets me every time. Who am I kidding? It's the hot link. It tastes like somebody fired up the grill in their backyard instead of a fast-food kitchen. The burgers hold their own against just about every chain out there, and if you add chili, you'll thank me later. Then there's dessert. Shakes, fried pies, strawberry shortcake...they've got every course covered. Griff's feels like a throwback to a time when fast food had a little more personality and tasted like somebody actually cared. Places like this are getting harder to find. It's right across from Louisiana Tech, so expect a line when school's in session. Don't let it scare you off. It's absolutely worth the wait. Face it, people like Griff's.

Bomb burgers and fries. Don't come to Ruston and not stop for a bite. You will not be disappointedread more

We're currently in town for work and decided to stop by Texas Roadhouse since we were craving some…read moresteak. As we entered the restaurant we were a bit taken back since it was not the friendly environment we were used to at other locations. Once we were seated our server was amazing but even she was a bit taken back since the person that takes you to your table was a big rude and didn't give us utensils nor butter for the rolls. After all of that we ordered our food and ate without a problem. Food was ok, nothing really stood out from other locations but nonetheless it was delicious. To be honest that first interaction left a sour taste in our mouth and this place wouldn't be first pick to come back and eat, maybe takeout next time.

Texas RH in LOUISIANA is the same as CALIFORNIA! VERY good dinners & enough for left overs. We all…read moreordered salads but the food came before we finished so the table was waaay over crowded. They give you rolls but they were baked light so kind of gummy inside. After asking 3 servers we found the one that could get the rolls baked a little more - huge difference! The service was attentive & cheery! The rattle snake bites were spicy & cooked well.

Service and food were good. Ambiance on a thursday noon was that of a regular lunch crowd. Not too…read morebusy not too empty. Bar had ample seating. My only gripe was that they didnt have any happy hour specials on food or drinks.

My husband & I ordered to different salads, looked beautiful when they arrived of course! His…read moredidn't have tomatos or eggs at all & very little bacon! Mine didn't have red onion, bell pepper at all & very little avocado! This happens all the time with their salads! So disappointing...told our waitress but we should have told her sooner! Just a few ingredients missing ruins a salad to me! So done with their salads with tooooo much lettuce & not the stuff that makes a salad ‼ Of course same price‼

Great looking place many options, pizza, wraps, subs and mac & cheese…read more My wife had the Club sandwich and loved it. I had the cheesesteak and it was wonderful. Great food for sure service was great and the place it set up for all kinds of service. Plenty of seating area. Back area looks well organized and clean. Great place if in town must stop and sample their food.

Ordered a small pizza to go, was super tasty a bit pricey for a 10 inch pizza but everything's…read moreexpensive in this little town Ruston, if I ever come back, I'll definitely stop by. The brownie was too sweet and too small but it was still good.