Gotta give this place a shout out. We made a pit stop for lunch on the way home to Dallas Texas, and walked in and were immediately greeted by Eugene and his team. Their hospitality was infectious. Eugene helped with our order and was so friendly, engaging, and funny. Made us feel like we'd known each other our whole lives. We watched him manage his team, provide exceptional customer service to the guests dining in and taking out. We were very impressed as there was so much brightness in the restaurant with people getting loved on by Eugene. I haven't seen a franchise like this before. Food came out quick and was really good! Wish we lived closer to support this location more often. Thank you Eugene and team for your brightness today! read more

The food was awesome!! Perfect ratio of everything perfect ingredients impeccable taste the service was amazing and don't you get me started about the manager he was so friendly and nice he was talkative and was actually invested in what we thought he is the example of how other managers should act and the super cool restaurant was decorated with awesome decor read more

I went in a couple days ago to order their meatball special they had advertise. I didn't realize I was going to have to pay almost $20 for a combo for a half a sandwich as far as quality of the food. Very disappointed I think even my dog did not like the sandwich when I gave it to him, the service was minimal and the ambiance of the place was typical fast food. It's a no for me. read more

I wish I could give it a zero. Every time I go here my order is wrong despite me saying exactly what I want on my sandwich. I'm tired of wasting my money here ugh! read more

Outstanding service, excellent store manage. He is very friendly and attentive to all staff and customer. Therestaurant was clean, the person who took our order was friendly and the food came out quickly. read more

UPDATED: Was able to get through to the store, spoke to Mr. Eugene and he was so incredible!!! Turned this review all the way around. He is sending one of HIS ASST MGR to our location with the missing items and a remake on my sandwich! I am thoroughly impressed with the customer service!! I WILL dine again! ********* Ordered a large steak and cheese sub. I asked for no bell peppers and to add extra onions ... instead I received meat, bread, mayonnaise and a few pieces of lettuce. I think there might be a couple of pieces of onions but overall very disappointed in my first experience with them. I also ordered chips and didn't get them at all. read more

The workers have no hygiene!!! Long hair not covered or netted hanging over the food prep area. Absolutely disgusting.

We have given this location multiple tries to lacking and/or inconsistent results in regards to the food. What has been consistent is the poor, to unprofessional, to flat out rude interactions with its owner, who unfortunately is ever present. The staff itself has been friendly in my experience, but seems to operate with a level of tension due to the overbearing and disrespectful environment this gentleman creates. As an insignificant but telling example, when entering the store you will be sure to hear a barking at the staff to greet you followed by a listless and morose refrain. read more

Food was nasty and overpriced ASF DONT EAT THERE service was terrible to couldn't understand what the cashier said either it was my first time there and made me feel nauseous after eating shortly. I have raging diarrhea now that was my last time there read more

Food was gross as hell, paid over 20 bucks for a combo that was hardly edible, are yall on drugs? Dude yelling for someone to pick up their food probably blew my eardrum while I was ordering. That dude needs to gtfo of my ear with all that. Like a f****** shotgun blast in my ear, literally. Just got home and I'm already sick. Nowhere good to eat in this town anymore hardly, it's time to pack up and leave it to the pigs. read more

Amazing location!! Great food!! Mr. Eugene is super nice and is all about the community! you can have great food but if the management isn't good, you will not get my money. this location has great food as well as great management!! My fav location!! read more

God, best sub sandwich I've ever had and amazing service. Everyone has to try this place at least once...and then return lol

The manager here definitely cares about his customers. He went above and beyond for us when his staff was preoccupied. The restaurant was very clean and there was someone constantly sweeping and wiping down tables. Will definitely come back. read more

Fast service! Great staff!! Awesome subs!!! Had the medium Steamer on white and enjoyed it!! small sweet tea too. read more

This place has become a favorite of mine for quick lunches, or getting something to go for my son when I am headed home from work. My son loves these sandwiches. Everyone greets. Love the atmosphere! read more

Wow! I am so glad we tried this place! After church, took the kids for lunch. Let our guest pick and so glad this was his choice. Manager, maybe even the owner, was on site and greeted everyone, made conversation, and made everyone feel welcome. We were all happy with our food, and he later told the kids to get a cookie on him. The boys saw a Lamborghini outside and I noticed it had cones around it. Later made conversation with its owner, who was not an employee. Found out that friendly manager/owner has him park his sweet ride there-- he's a regular at this place. Even the car owner was personable, letting the boys climb in this awesome car worth more/cost more than my two houses combined. Their minds were blown and that cookie treat was icing on their cake! We will be back! read more

Very impressed with the service, the manager was very friendly and working hard along his employees. We have been traveling for the past two days and I have to say this was our best stop so far. The food and the service were great and they have the cleanest bathrooms so far. read more

Our visit was horrible to me self and my co-workers! The food is always fulfilling, delivered in a timely manner and the workers are very welcoming and delightful! On the other hand, management is atrocious. Very disrespectful to his employees in the guest presence. I would never allow my child to work under these circumstances and advise any parent to take heed! read more

Love this place! Great food and clean restaurant. The manager is an EXTREMELY hard worker and service oriented. I made a mistake setting up my app and accidentally was charged for a sandwiched. The manager went out of his way to rectify MY mistake. You just don't see service like this anymore. The Italian sandwich is my favorite, but all are delicious! read more

Love their subs better than any. I was glad they finally brought one to Monroe. Clean restaurant and The Steamer is a fantastic sandwich. Will be back many more times. read more

Very delicious subs here. Brisket was tender and bread was substantial. Prices are okay. Service is commendable. I wish the proprietors well. read more

First time visiting this restaurant. I went with the small hero for myself and the large Philly cheesesteak for my husband. His sandwich was HUGE!!! The bread was so soft and the food was delicious I will be going back here very soon. read more

I had lunch at this location today. I debated between Caine's and Whataburger but decided I would save a few calories by having a nice sandwich. I am giving this review 5 stars not because of the sandwich, which was very good and made with care, but because of the customer service. I wish I would have gotten the name of the Manager on Duty, middle-aged African American man, so that I could give him the proper respect. I work in operations and often walk into establishments evaluating the cleanliness of the building, the attention to details and the level of customer service provided. It's a bad habit! However, today, I was so pleased! The manager was positively affirming the team as they were working with the busy lunch crowd. He was right there side by side helping. He was greeting customers with the most pleasant smile and supporting his team at the same time. Made my heart happy! In an establishment where the pay may be minimal, it feels good to work for a manager that is positive and appreciates his team. His praise towards his team was genuine. You could tell this was how he was all the time. I will come back just because of the manager! I told him on the way out what a great job he was doing and to keep up the good work! Firehouse Subs in Monroe has my business whenever I am in town for work! May God richly bless this man, his team, and the organization! read more

The subs were delicious. I had the smokehouse beef and cheddar brisket. It taste so good! The restaurant is clean and new and the service was great! read more

I ordered the Reuben and it was great. The managers name is Eugene and he is on site working to ensure food is prepared promptly. Clean dining area and friendly staff. Great sweet tea with optional fresh lime or lemon wedges. I recommend this place. read more

Spend a lot of money here and service is so nice and helpful food is always great I love firehouse