Good Service , Fresh Food , And Lovely Employees ... Everyone Was Nice & Sweet ( 1000/10 ) Will Be…read moreGetting My Service For Now On

I hate leaving negative reviews, but this was a very disappointing experience…read more I ordered burgers, fries, and drinks through the drive-thru like normal. When I pulled up to the window, my food was handed to me, and I asked for a side of their sauce. That's when I was told they were out. I opened my burger and found that it only had the meat, one pickle, and the bun--no condiments at all. Thinking it was just an oversight, I asked for ketchup and mayonnaise. I was then told they were completely out of all sauces and condiments because they were waiting on their delivery truck the next morning. The only response I received was, "Sorry," followed by a shrug. I was even offered queso as a substitute, which wasn't a reasonable replacement for burger condiments. What was most frustrating is that no one mentioned they were out of everything when I placed my order. Had I known, I would have ordered something else or gone somewhere different. Instead, I paid full price for food that wasn't what I expected. I sat there honestly in disbelief, waiting for someone to offer a solution--a refund, a remake, or even an acknowledgment that this wasn't acceptable. Instead, everyone simply went back to work as if it wasn't a big deal. I was left feeling like the expectation was that I should just eat it. In the end, I left, went somewhere else to eat, and threw away the food I had just paid for. This was my second time stopping here while passing through West Monroe because I remembered wanting to eat here again. Unfortunately, after this experience, I don't see myself coming back. I truly hope this review is taken as constructive feedback. This restaurant has so much potential to be successful, but communication and customer service matter just as much as the food. Simply letting customers know about major menu limitations before they order--and making an effort to make things right when problems arise--would have made all the difference.

JUST WITNESSED AN AMAZING SERVICE ! 6 busses filled with over 300 youth group students arrived at…read moreboth locations. The same time as me and my family,we were hesitant at first but went on in. The service was VERY QUICK, workers never missed a lick. We're told over 300 orders were filled within no time at all, no wait time, no delays! Food was AMAZING AS ALWAYS. We love our local CFA locations.

I eat here on a regular basis. The food is constantly good,and I could only wish other restaurants…read morecould offer this level of service!

Fantastic. Loaded biscuit (with gravy) is decadent, Barnyard breakfast with French toast was the…read moreperfect combo for two. Fast and friendly. Super reasonable prices. I would eat here regularly if I lived nearby. Great coffee too!

This is the best place for breakfast in Monroe. The ham sandwiches are also excellent Service was…read moreall I could ask, and very friendly. The atmosphere is old school and welcoming. Try the pies if you get a chance.

Store had a weird aroma when we walked in the door. That should have been a sign to not eat…read morethere. I Spent $30 on two meals. Beef and Cheddar with Curly Fries. Had this meal for many years. This was one of the worst meals I've ever eaten anywhere. The first thing I noticed was how little beef was on the bun as I put Arby's sauce on it. As it turned out that was ok. Strong artificial taste reminded me of plastic. I simply ate 3 or 4 bites before it was just too unpleasant so 75% of the sandwich went in the trash can. The curly fries were very dark and it appeared the grease they were cooked in was exceptionally old giving them a burned taste as well. Even the tea had an old flavor to it but thankfully I replaced that with a coke - which far and away was the best part of the experience. Looking back now there were literally zero customers in the restaurant at 6pm on a Friday. I now see why. I will never go to this location again. How it stays open is a mystery.

you had one job. I love Arby's and they are getting three stars because the food is yummy. they…read morewould have gotten 5 if not for the mess I was given as a sandwich. It was horrible. i picked it up and it dripped on my shorts and my shirt. No matter how I tried to hold it or eat it, it made a mess. I love buffalo as much as the next person but this is ridiculous. Come on now, you can do better Arby's.

Decent food- not overly fancy. More casual. Service was…read morefine, not all that busy. Appetizers came out hot, mushrooms were good, I added salt to them. Chicken Cobb salad was the best, very fresh and the chicken was grilled well. Fish was a little dry, and the bbq shrimp was ok, not overly flavorful. Glad we finally made it in- decent spot

In short, horrible service experience on two different visits, and the food is not anything to…read moreovercompensate for the lack of decent service. The first time we dined here was in 2017, maybe, during which time the server slung our children's food across the table while setting it down-- french fries can roll off a plate with gusto! It was when the server placed the food back on the plate for the kids to eat as if we didn't all see what had just happened that put us off to coming back here. Fast forward to June 2026, it's a Saturday evening and the place my husband and I wanted to go was packed. We decided to give The Fat Pelican another try. When we walked in, there were only three tables occupied. As we stood there waiting for any signs of life from someone employed by this place, we could feel the stares from a particular table, as if trying to warn us to leave while we still could. But hindsight is always 20/20. A sweaty man emerged from the kitchen and told us we could have a seat wherever we liked. As we looked over the menu, I noted the shrimp plates all indicated (imported), which is pretty odd, being close enough to the gulf, and because our booth was right next to a poster celebrating some Louisiana Shrimp festival. I ordered unsweetened tea, which was more watery than tea, and patiently requested a soda instead, which he forgot about. One of the original 3 tables energetically waived sweaty man down, asking for their check so they could leave. Another quickly followed suit. The third table may have been playing mahjong-- they were clearly content in being out and visiting their friends. When it was our turn for what may have finally been the undivided attention of the server, we ordered. My husband ordered a steak. "We're out of steak"........ I ordered while he reconsidered the menu, really wanting to just abort the whole mission. There is a $1.50 up-charge for the loaded baked potato, which would have not been a big deal, but my husband's "loaded baked potato" was dry. We didn't bother to hunt the sweaty man down to ask for more butter, because we were both pretty frustrated. Because we were looking forward to a place that included dessert with their meal, we absolutely ordered the chocolate fudge cake. Look-- no shade on Duncan Hines or their brownies, but that is clearly what we each paid $8.99 for. You could literally taste the Duncan Hines, which was topped with ice cream and some confusing blue berries. It was a relief to pay out and leave, especially since the indie hits playlist had started its second loop. If you're still reading and wondering.. no one else came in to dine while we were there. There won't be a third time.

Great experience from start to finish. Sandy D took exceptional care of us--attentive, friendly,…read moreand clearly knows the menu well. Her recommendations were spot on, and every dish came out exactly right. The food was excellent, but what really stood out was the level of service. The team here takes what they do seriously, and it shows in how they treat guests. Easy 5 stars--will absolutely be back.

Good food, service and atmosphere can be found at Delta Biscuit. Reservations are recommended for…read moreweekend meals!

We stopped here on our road trip to Georgia. My daughter and I ordered here. Good food with no…read morecomplaints. We don't have a Checkers in Texas where I live so I took advantage of this opportunity.

We ate here twice. Convenient to where we were staying. They have a virtual person that takes your…read moreorder which was kinda funny but our order was 100% accurate! We tried the garlic parm fries, small burger, chicken bites, monsterella sticks, and chicken strips. We loved everything aside from the chicken bites. Chewy and spongy and just not fresh. But everything else we got was good and fresh. Service girls were friendly.

Me and my crew decided to have an early dinner here, and it did not disappoint. Jody was taking…read morecare of us, and she was very informative on what we should order. I decided for the pound of snow crab and that comes with sausages, a potato, and a corn. Get the house sauce medium spice, it's delicious and oh so good. I didn't even need the extra butter because it was very well seasoned. They do birthday celebrations and there happened to be 3 birthdays going on when we were dining in. If you're looking for a seafood joint, look no further West Monroe!

What a treat. The shrimp, the lobster, the crab and sauce, all served in a plastic bag with a KFC…read morebucket to toss the shells into - Magic!