I ordered takeout here 4/22/17 @ 11:45AM. I attempted to order a Veggie HASHBROWN. The server Sylvia was very nice initially. I asked for a veggie HASHBROWN, she confused it with a Veggie omelet but I corrected her and told her hashbrown once again. She's becoming a lil agitated at this point bc she has to change the order on the register but she continues. She updated the order to a Veggie Hashbrown.
I explained to her please have the cook to clean the grill area where my food would be cooked (they're supposed to do this before every new order anyways) and also cook my Veggie hashbrown away from diary and meats on the grill (separate if possible). It was fine, she notated on the cook's receipt and said it was cool. Then I mentioned, could you make that a double the hashbrown? At this point she's even more agitated and sucking her teeth bc she has to change the order again.
The manager is the cook. I'm expecting this to be a walk in the park like every Huddle House or Waffle House has done previously for my "special order" Veggie Hashbrown especially since the manager is working. I'm watching him throw 8 slabs of bacon on the the grill and he starts cooking the bacon. He cleans the area right on the side of the bacon, and starts making what looks like my Veggie Hashbrown (double). I catch him and say "Sir, is that my Veggie Hashbrown?" He (the cook/manager) says, "Yes!" I tell him right at that instance, "I can't eat that. Sir, when I made the order, I requested my food be made separate from meats and diary (It's also written on the receipt that he reads for his orders)." The cook/manager replies "Well bacon has been all over the grill." I said, "I understand that but you cleaned the grill area so I'm okay with that part but I'm not okay with you cooking my food immediately next to the bacon." The cook/manager then says, "I'll make sure no grease gets on your hashbrown" and my reply is "No, I'd prefer it's cooked separate or completely away from meats and diary." I guess he doesn't understand that cooking meats or anything directly next to your food will allow smoke and aroma to be absorbed by the other foods. He offers again, "I can only cook it right here but I'll make sure no grease gets on your food." I declined and asked for a refund.
This could've simply been resolved by him finishing his bacon order, cleaning the grill again, then completing my order. The cook/manager didn't even attempted to complete my request. I'm very disappointed only bc every Huddle House or Waffle House I stop at, has had no problem. I drive trucks so I stop at a lot of them. I will be contacting corporate office. They should be more lenient and helpful towards ppl with allergies, religious doctrines, health issues, or vegans. read more
