I bought my glasses here about 18 months ago. Yesterday mo6I woke up to find a broken ear piece…read more I took them back to this store and found that my protection plan was expired and they no longer carry that frame. The person who was helping me took my glasses to her manager to see if he could repair them. Long story short; he went through a box of used frames, found one that my lenses fit, and put my lenses in. There was no charge for this service at all. I was pleasantly stunned.

I would like to add a follow up review to my initial review. this is a receipt of all the charges…read morethey came up with and that was me brining my frames and being a very first time customer. I also called today and was told they were not ready and the reason was because since days ago the lab was actually out of lenses. which was never communicated to me so it could've saved me lots of time communicating to eyeglass world since they never bothered to give me any updates or courtesy with my 5-7 business days ready glasses turned into 3 weeks and 3 days now. absolutely will never purchase from here again would ask for a refund if it was they hadn't confirmed the glasses were made already supposedly let's se if it's true and if anyone calls me with an update this wednesday like they claimed.

I had a wonderful experience with Dr, Singh after my TBI 10-21-25…read moreI went in today to reorder some transitional Glasses to Sunglasses from my previous order. Sue was so extremely comfortable assisting me with exactly what I needed. Thank you both for a wonderful experience. Dr Singh I hope will be there for a very long time. We need more Dr. Sings and Sues in today's society. Thank you again Lens Crafters. Karen H

I had an awesome experience at LensCrafters in Surprise!…read more About two months ago, I had an issue with the fishing wire on my semi-rimless glasses. I took them to another optical department for a repair, but they told me they didn't have the correct length of wire and had to rig the repair. Afterward, the frames never felt quite right. Today, I noticed the wire was actually hanging out from the top of my frame. I first stopped at another optical center in Surprise that I knew did repairs, but they told me they wouldn't repair frames that weren't purchased from their location. So I went to LensCrafters in Surprise -- and what a difference! From the moment I walked in, the team was friendly, welcoming, and completely confident that they could fix my glasses. Keep in mind, this was only about an hour and a half before closing. Ricardo told me, "I'll take care of your glasses. Just give me about an hour." I ran a few errands, and before long I received a call saying my glasses were ready. When I returned, Ricardo explained that he had straightened the frames and installed all-new wire. I put them on, and they felt fantastic -- comfortable, straight, and sitting perfectly on my face. I asked what I owed them, and they wouldn't accept payment. I was told it's LensCrafters' policy to provide these types of repairs at no charge. The confidence, friendliness, and willingness to help really impressed me. Awesome job, Ricardo and the entire LensCrafters team! You earned a very happy customer!

I had almost forgotten about needing to schedule my annual eye exam when less than a week before…read moreChristmas I remembered about it. Literally driving home on a Thursday 12/19/24, after work like 7pm is when I made the appt and confirmed the LensCrafters inside the Macys at Arrowhead do have an Ophthalmologist for a 12/21/24 Saturday Appt. The mall was nuts but I expected the Christmas Shopping Rush and went upstairs and wedged between the perfume counters and the men's departments to the LensCrafters. The Dr and staff were so very helpful and knowledgeable all while being surrounded by Christmas shopping madness. While I was choosing my new frames the staff fixed my Rayban sunglasses I had been wearing with a missing nosepad. On Dec 29th I received a text message informing me my glasses were ready for pickup. Color me impressed

My fave place to get eyeglasses. There are sunglasses to choose from such as cat eyeglasses and a…read moresophisticated look. I'm always satisfied with what I buy. The customer service is great and it's not busy.

0/5 -- Visionworks is the type of place that makes you regret ever needing glasses. The staff…read moreexperience is straight-up disrespectful. They cancel appointments day-of, no apology, no accountability, just "come back later" like people don't have schedules. And the worst part yet? They hold your RX hostage so you're forced to return and deal with the same disrespect all over again. It's a loop of unnecessary attitude, inconvenience, and straight-up BS. Save yourself the headache and go somewhere that actually values your health, your time, and gives you the respect you deserve.

Very difficult to get appointments, long wait times to order glasses. Double charging for contact…read moreeye exams.

Had to wait three weeks for my glasses, they claimed technical issues. When glasses arrived, upon…read morepicking them up, the reception staff was totally rude and obnoxious. A forty ($40) hidden charge in which I enquired about. I was told if I did like them or the service, go elsewhere. WOW!

Dr always explains everything that's going on and dumbs it down for you. They can always get me in…read morewith my limited schedule. The front staff is super nice and helpful. Highly recommend

Southwestern Eye Center gives the best eye care, and is a very professional and caring eye center…read more Dr. Patel is a blessing for my mom. She is an amazing doctor, extremely knowledgeable, kind and caring.. My mom has had diabetes for over 30 years which due to the diabetes has affected her eyesight, but Dr. Patel has given her the best care from day 1 so her eyesight has been stable and glaucoma has been controlled, because Dr. Patel makes sure she has the best medications to control it. I thank God and Dr. Patel for my mom's eyesight as she still continues to do all the things she loves to do, because of the great care she gets at Southwestern Eye Center. I recommend Dr. Patel to anybody that I know, family, friends and strangers. Thank you Dr Patel and Southwestern Eye Center for all you do for my mom we are forever greatful :) Sincerely, Terri and Mariaana Mendez

My mom had cataract surgery and was told to report the next day at 7 AM for a check up. When she…read morearrived at 6:45 AM, because she was told arrive 15 minutes before your appointment time, the doors were locked. There were two other patients told the same thing who were also waiting outside. If a doctors office tells people to arrive 15 minutes before a 7 AM appointment, then the door should be unlocked at 6:45 AM. Especially in an area like Sun City where you're dealing with the elderly population. And it's August and already 90 degrees. Does "do no harm" not apply to eye doctors?

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.