I bought my glasses here about 18 months ago. Yesterday mo6I woke up to find a broken ear piece. I took them back to this store and found that my protection plan was expired and they no longer carry that frame. The person who was helping me took my glasses to her manager to see if he could repair them. Long story short; he went through a box of used frames, found one that my lenses fit, and put my lenses in. There was no charge for this service at all. I was pleasantly stunned. read more

I would like to add a follow up review to my initial review. this is a receipt of all the charges they came up with and that was me brining my frames and being a very first time customer. I also called today and was told they were not ready and the reason was because since days ago the lab was actually out of lenses. which was never communicated to me so it could've saved me lots of time communicating to eyeglass world since they never bothered to give me any updates or courtesy with my 5-7 business days ready glasses turned into 3 weeks and 3 days now. absolutely will never purchase from here again would ask for a refund if it was they hadn't confirmed the glasses were made already supposedly let's se if it's true and if anyone calls me with an update this wednesday like they claimed. read more

Eyeglass World - overpriced services - Eyewear & Opticians Near Me - Phoenix, Arizona

Very good! We have been here before and are very pleased with this location. They have a great selection and great customer service. The prices are good too. read more

where do I start? This place is absolutely the worst. I had an appointment a couple of months ago and I was sitting in the lobby waiting to be seen with my husband and they canceled our appointments while we were sitting there because of some computer glitch so I went back today and had an appointment at 10:45 and I was still sitting in the waiting room for 50 minutes nobody came out to talk to me. I had to find out from the receptionist that the doctor was running behind. The customer service at this store is absolutely unbearable. They are all walking around like zombies, especially the receptionist in the optometrist that dude should find a different profession.! stay clear of this place read more

I went in about three weeks ago now to get a new eyeglass perscription and they gave me a completely innacurate perscription. I ordered glasses off of Zenni with the perscription they gave me and it was blurry. I gave it a few days but then compared them to my old glasses and my old glasses were so much clearer and sharper. I had historically gone to Walmart Vision Center for prescriptions and never had a problem with them. I tried Eyeglass World this time because Eyeglass World quoted $10 cheaper than Walmart Vision. Was not worth the $10 difference and was a complete waste of my money and time. Thankfully Zenni let me return my two pairs and exchange them for two pairs with my old glasses perscription and I got them in the mail yesterday and the vision was perfect out of the box. The Eyeglass World appointment itself was extremely fast and it felt like they didn't work hard to get to know me or my eye needs. They said "we don't have your old perscription on file so oh well we'll move on" when I had *told* them my old perscription in the online form. Never going there again. ​​​​​​​ read more

Found out when picking up glasses, that if you use insurance, then you don't get the 2nd frame free. I found out when i asked where the 2nd pair was. When i had exam done, they had issues with their printer and computer system. Wasn't able to get copy of receipt. Picked up glasses today. and found out i wasn't getting a 2nd pair, so i also forgot to ask about the receipt. I called thinking they can email me one. Again was surprised when I called, they told me they can only fax my receipt. How old is their system? read more

Horrible, I made a mistake coming in to this location. Absolutely no respect for my time. 11:15 appointment it is now 1:00 and they have not seen me yet. I will not longer use eyeglass world for me and my families needs. Their total lack of concern for their patients is appalling. read more

I ordered a pair of glasses from this location. When they came back, they weren't quite right. I wear progressives and the lenses weren't lining up properly with my eyes so I couldn't see. I brought them back in and not only did they correct the lenses, they let me pick an entirely different frame as I had second thoughts about the frame I originally chose. Excellent customer service! Also, they have the best selection of frames out of any other place I went. read more

I had an appointment at the Goodyear Arizona store on February 7th. I have received my new eyeglasses and the contact lenses for my right eye, and am still waiting for the lenses for my left eye. I have been into the store multiple times and have been told that they are on backorder. I have been told repeatedly that "someone" will follow up and call me. I have not received even 1 phone call. It is March 15th, still no word from anybody. I would not recommend using this location. There doesnt seem to be anyone interested in assisting me with this issue. I have been getting my eye exams at this location for a couple of years. Not sure what the issue is now, maybe the current staff? Anyone else have issues with eyeglass world. read more

I can't say enough good things about the team that works at this Eyeglass World location.Each staff member was professional, courteous,warm,and friendly.The opthalmologist..well she was absolutely wonderful.Raphael was the assistant who was extremely patient in assisting me when choosing my frames(I had been in the week prior and one of the frames was missing,yet he was diligent in trying to not only help locate it but find one similar).He was extremely personable and I spent an extra 15 minutes just chatting with him because he is such an interesting person.I would DEFINITELY recommend this location to ANYONE looking for eyeglasses and an exam.I was able to get two pairs,and an exam at a reasonable price. read more

Eyeglass World - Raphael was a great help in my decision to choose just the right frames - Eyewear & Opticians Near Me - Phoenix, Arizona

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I wish i could give this location negative stars. They promote same day glasses. Ive waited two weeks for a simple script. I was told next day to be ready at 1pm , i stopped in and they were not. They stated I would get a text. Two days later I did. Script was way wrong, that was a Thurs. The following Tues i called to see if ready, i was told they would call back, never happened. I called 3 times Weds and only to finally find out that they completely dropped the ball and it would be another 5 days for them to be ready. 3 weeks! For same day glasses. This place does not know their butt from their elbow. read more

I found four glasses and contacts there. Initially I went for just a box of contacts.... good customer service and good selection with good prices read more

I had a great visit to the central Phoenix store on Peoria. I didn't have to wait, I got some great Ray-Ban frames for much less than I have ever paid before and Deidra took her time to explain everything to me and made sure I was completely satisfied. read more

UNPROFESSIONAL, RUDE, and CONDESCENDING..... three words to describe CLAUDIA at Eyeglass World on 35th Ave & Peoria. We can in on a Saturday after returning from an international flight where my wife had gotten something in her eye on the way home. We tried to flush her eye before deciding we needed the help of a professional. We called as soon as we had service after landing and the person on the phone said as long as we were in before 4:30 that she would be seen by the doctor. We were greeted by Claudia in the optometrist area. If LACK of customer service had a name it would be Claudia. She was rude, condescending and all around unpleasant and unprofessional. I hope that management had a talking to with Claudia about her attitude. I do not recommend this place based on our interaction with Claudia. read more

I was told that I wouldn't be charged for my 2nd eye lens additions (blue light, anti-reflective, etc.) because it is 100% blind in my right eye, but was still charged for it. I called and asked about it, and was spoke to like I was an idiot on the phone and told that they have to do it to both lenses because of "a law" even though I was told that is not the case and that I would not be charged for it. I even went to a different Eyeglass World location where the man looked at my receipt and told me that I shouldn't have been charged for all of that, and that they essentially scammed me. The location in Scottsdale had to give me a complete refund for the service I received in Peoria because they stated "that is never an experience that you should have with us". I went to go pick up my glasses after this, and they gave me a lens based on both of my eyes, even though I clearly stated multiple times that my right eye is 100% blind. The man up front told me that I wasn't blind in my right eye, which I can assure you I am completely as my optical nerve in my brain was never developed on that side. The glasses were extremely blurry and unusable, and I was told that it was my fault because I'm a "special case" and that I'd have to wait multiple days for them to fix the issue. I was also lied to and told that I would receive a case with the glasses, which I did not. The audacity of this place to tell ME that I am not blind in the eye that I was born blind in, and to mess up my prescription (which no other eyeglass place has EVER done), then double charge me, and then BLAME ME for it makes me absolutely livid. When I asked for a refund, the man up front was extremely rude and basically asked me to leave and come back tomorrow and speak to a manager. read more

Great staff and place. Glasses buy one get one free.All designers. Love them. The optometrist and all the workers are great read more

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I can't wait to even place a star my worst experience from coming in to seeing the doc I should of know when there was not even one person inside that should of been a red flag. I was going through the process am like seems to every one is in bad mood. I don't get a reaction. Starting my eye no mask doc is like you need one am like says full vaccination don't need it she almost run out of the office. I was you have a sign posted full vaccination don't need it she like that's for Out side not here am like you know I'll go somewhere else. No wonder there's no one here read more

Please, for the love of God, don't let the 2 for $78 fool you. This has been one of the worst experiences I have ever had at an "optometrist" office I have ever had. I made appointments for my two kids, 16 and 13. I called ahead of time and they said they accepted my insurance, so I was cool with that too. After an extended wait, phone call to my insurance company finding out that they are not in-network and getting no acknowledgement of our existence when walking in, my first child was finally seen. The doctor at the first appointment was fairly nice and explained everything to my 13 year old. She ended up wanting contacts so we had to make a return visit, which is understandable because we did not initially book a contact fitting appointment. The second was for my 16 year old son and that went fairly smooth as well. Since we had so much time before the appointment, my 16 year old had enough time to pick out the frames he wanted. For some strange reason the 2 for $78 turned into one for $161. I get that I got the poly lenses, and anti glare, but it just doesn't add up. We returned a week later to pick up the completed glasses and also for the contact lens appointment. My son immediately said that his right eye was blurry. The sales associate said that she believed he needed more time to have his eye get used to the new prescription. The sales associate ended up saying they were made incorrectly after checking with the lab. They wanted us to return a week later, we had driven 40 minutes each way. I explained that I wanted a refund and the manager said that they could get them done in 20 minutes. For my 13 year old daughter's contact lens fitting, the lady, I believe her name was Cammie, was rude and told me to leave the room. I get that you have trained people in the past how to put on contacts, but I believe 1) parent supervision is necessary and 2) parents guidance can help when someone so young needs help. I have been wearing contacts for 22 years, my pointers can assist as well. I waited until my daughter was alone until the room to check her status and was told that the pressure of me being there wouldn't help yet there were two people "assisting" her. Needless to say, nearly two weeks later and my daughter still doesn't know how to put her contacts in. read more

worst place ever!! don't come here waste your money. false advertising!! if you can't see and need glasses asap. this isn't the place. they advertise same day but yet we're still waiting next day afternoon. we asked if we would get our glasses same day and we're told yes!! Michael manager poor service. read more

Eyeglass World - Eyewear & Opticians Near Me - Phoenix, Arizona

Would not recommend the one at 35th and Peoria. Poor customer service. Got two pairs and both had to go back to be done again (wrong lenses or frame). Got them back and they still arnt right. Gave up on them. read more

Deidra was very nice and helpful. She helped us a lot and was very kind! Thank you for helping me and my husband, we appreciate it!

I've only been to the store on periora, so I can't speak for the other locations. But I've gotten glasses 2x at this specific location. The first time was an ok visit, bc I got blessed with the only woman that knew how to do her job. The second time around was a horrible experience. These guys had no idea what they were doing. They were extremely rude and unhelpful. They make you feel stupid, for a mistake they made. I ordered 2 pairs of different glasses. They came back with 2 pair of the same glasses. So I have to wait another 2 weeks. Granted I realize ppl are human and make mistakes. But these ppl had very poor costumer service skills. They never call you when your glasses arrive. Thats 2x now. You have to call several times to get any helpful response. Unfortunately I have to give this store a not so good review bc my experience the last time around was very dissatisfying. read more

Re: Eye Glass World I've had numerous people through out my life tell me, "if you can't say or write anything good about something or someone, don't do it." Insert crickets chirping here. Chirp chirp! read more

I should've read the reviews before I went. I've been to this location several times over the past 5 years. I always got the 2 for 89 special and it comes out to like $110 without transitioning lenses cool. So I go there the other day, the doctor was wonderful as everyone pointed out. But after sitting in there and reading the reviews I had to get prepared. I have insurance that pays for eye exams and up to 250.00 toward glasses. You cannot get the 2 pair special using your insurance even though they'll cover it. So I found some frames for $99 you would think I would have the other $150 to go towards another pair. Nope they can't do that. You can get the first pair on your insurance and pay 40% off the second. Ok cool how much it's gonna be. Now I usually spend more because I get transitioning lenses HOWEVER I went to visit works last year and got everything plus transitioning lenses for like $70 extra. How are the glasses cheaper at Eyeglass world and I still have to come out of pocket when I got more expensive glasses at vision works and came out of pocket less. Make it make sense. No disrespect to the employees because they're just doing their job. read more

If you are in need of a cheap pair of eyeglasses and are not particularly interested in a trendy pair, this is the place for you. It's easy to schedule a quick appointment. The staff are nice but they are understaffed, so be patient. read more

Robert, The lab manager did an awesome job with my glasses, I purchased them over a year ago. They replaced a missing nose piece and was very experienced with his frame bending skills. The glasses were bend every which way and always gave me double vision. He worked the frame back to square and that was that. read more

Eyeglass World - Eyewear & Opticians Near Me - Phoenix, Arizona

I had a great experience at eyeglass world. The Asian man that helped me and the person that does the lenses went above and beyond for me and I appreciate it. Overall, it was an easy process and they glasses fit great I would return for future eye care needs. read more

On 35th Peoria Eye Doctor was great did her job in and out I went in and Allen called me over I had my Glasses I asked is 3 hrs long enough oh sure ok so as he was helping me he was interrupted because someone needed help ok that's fine I thought then I said ok I'm aBus Driver and I need Anti Glair n my Glasses and I'm progressive s wide ok then interrupted again and then again and the 2 more times I wanted to walk out but I didn't so then I was told to pick up my glasses in 3 days not next day like advertised But ok anti glare takes longer So I go in and get them here you go by see you later not how did they fit So I go to work I'm like no anti glare no Progressive and I went back-in and said they had no anti glare and they don't fit right I can check them she said there's no order for anti glare WOW he was to busy helping others and forgot about what I said so I had to buy another pair 200.00 again this was all along bad So these glass was do 3 days but didn't get them til 2 weeks later NEVER WILL I TELL ANYONE TO GO THERE THANKS FOR READING !!!! read more

mona was amazing. and made it super simple and easy for , amazing customer service and helped me above and beyond

So I am a little torn on my experience rating. If it was based on just the optometry visit it would most definitely be five star. The receptionist was great and Dr. Leah was awesome but once I left the optometrist office and walked into the Eyeglass World showroom it quickly went down hill. First, they advertise 2 pairs for various prices depending on quality and style. Second, the girl that helped me wasn't very happy, she wasn't rude or anything it was just obvious she didn't want to help me. They have hundreds of frame choices, it's almost overwhelming. I opted for a single pair of designer frames that had a price of $159.95. Once I started to order the person helping me said it would be better to order my contacts and pay half price for my glasses. I usually pay for my contacts it's cheaper for me to order through Costco, but today I took her advice. Ok. My husband has excellent health benefits through his employer. Imagine my surprise when she quoted me almost $300. Huh? Well your glasses are $159 with insurance $40 for contact exam and since your insurance will only pay $105 for your contacts that's another $59 plus the extra coating to the lenses. Wait. My insurance will pay up to $150 just for frames. Single vision lenses with anti scratch and anti glare coating are all paid in full, no deductible. She proceeded to tell me the price on the glasses is half of the actual price. What? Who does that? So I left with my prescription and found at Walmart Optical my contacts are $40 a box for 90 day ($80 total vs EGW $159) and the same Christian Siriano frames with lenses are $88. So my out of pocket is $80. Don't trust them. Once you have your script go someplace else. Save yourself the money and aggravation. read more

I think a lot of how this place works is an upsell and the 2 for one deal is sort of a joke. With that said, if all you need is a couple pai of very basic glasses, you're in the right place. Got out for $129 with 2 pair. The customer service was good. Brittany was well scripted and perfectly capable. Not annoying or over selling. I would come back for the basics. Glasses were both done in a few hours as promised. read more

Thank you, Brian with Eyeglass World. I am leaving for a job out of the Country in less than 5 days and need 2 sets of glasses ASAP. I have been to many different Eyeglass stores in the last couple of days all over the valley with the same answer, sorry it will take anywhere from 7 to 10 business days. Brian was the associate that helped me with everything, he was awesome, extremely knowledgeable, kind and patient. Thanks Again! read more

Love this location mostly because of its awesome workers ESPECIALLY Anna she's always the first face I see when coming in and her work ethic is exceptional she goes above and beyond with her service and is very patient because I'm so picky with glasses! Thank you Anna for having such great customer service it definitely isn't unnoticed! read more

Had an email confirming apt and when I showed up they were closed, not due to covid but closed the day before thanksgiving. Very unprofessional for a business to not email or call to reschedule and apt and just stand up a customer. I won't be going back or recommend them read more

Terrible experience. I would not waste my time or money here again. I actually went and got my money back. After shelling out over 600 for two pairs of glasses I was told it would take 10 days. Ok, no big deal, the tech said it never takes 10 days though...great I thought! I should have known at that point when there was a poor woman in there trying to pick up glasses she had ordered days before and they couldn't be located that it wasn't a good sign. Fast forward to day 12 later and the rudeness of the staff on the phone, who gave me several different stories...I went and got my money back..no glasses ever made it to my face. I'll stick with Target or Costco thanks...and maybe if your opticians weren't just standing about shooting the breeze...things might be more customer service oriented. read more

I went to eye glass world@4320 east cactus in phoenix Candis the store manager was friendly and knowledgeable so was the optometrist. store and exam room very clean tons better then where I went before will definitely go back again also got more with out my insurance read more

I like this place! It was my first time going there and the entire process was smooth and easy. Walk in tell them your name, check temp sign a waiver and go take it to the receptionist. Filled out more paperwork and had my eye exam. Optician was very nice and helpful. Was able to find 2 frames and I'm happy. Thanks eyeglass world read more

Great first time experience here. I was referred by my friend. My glasses was ready the next day, Saturday. All the staffs made me felt welcomed and was very kind. read more

The whole process was so easy! The optometrist that I met with answered any questions I had and was very personable. Claudia whom helped me pick out glasses and sunglasses was AWESOME. She is so very kind, passionate about what she does and so very helpful. I really appreciated her taking time out of her day to assist me. This place was great and I will refer people and be a returning customer for sure. The only disappointment was the lack of frames for oval faces, I eventually found a pair but It took nearly 2 hours. Highly recommend!! read more

Definitely don't regret coming here, everyone was so nice and friendly and helpful, place was very clean. Also got my glasses the same day within 3-4 hours! Hands down best place to get glasses! Definitely gonna let everyone know to come here, my mom went with me to help me pick my glasses and she's gonna schedule an appointment for her next :) very affordable! Definitely gonna keep going here from here on out! read more