Horrible place, went in as a walk in filled out paperwork waited about 45 min and was never seen, they couldn't fit me in since lunch time was coming up. Office manger was no help guess lunch is THAT important. I'm in the medical field and never would I turn a patient away for that. Ended up going to VisionWorks at arrowhead mall and they were nothing short of amazing there! Dr was amazing, staff was amazing and they actually cared about you and helping you! So thanks for sucking eyeglass world so I could find a better place to go for myself and my family!! read more

The young woman who waited on me was curt to the point of rudeness. After I selected a frame she added uncharges to my order without discussing them with me. When I had an opportunity to check my receipt I found charges for breakage insurance that we hadn't discussed. I won't be a return customer. read more

I brought my son here for some glasses, our first time here. Looking for some where to go to get the best deal for him. 2 Pairs of Glasses $78 or BOGO on Designer Glasses My son, we will call him Corey, is pretty happy far as i know with his glasses. The exam was pretty fast and thorough. Corey was able to make his appointment and get in the same day. He chose his glasses and got them within a few days. No appointment need to the glasses pick up and adjustment. We picked up the additional insurance on them just in case. Hopefully we won't need to use it but if we do, i will update my review with how that went. Overall, we are pretty happy and we will be back, if that is the route that Corey wants to go. read more

I have called 5 times today to get an appointment, 1 time I got an answering machine saying I called after business hours (at 3:15), 3 times someone picked up and hung up on me and the last time a lady picked up and before I could say anything she said "your going to have to hold on" and then she hung up on me. So if you are able to get in touch with them and actually get an appointment let me know how their service is, because their office portion of this business sucks. I gave up and called America's Best and wow what do you know, they picked up on the 3rd ring and I have an appointment on the day I requested and the time I have available. Save yourself some aggression and go some place else. read more

What a great experience! I am new to this area and I had no idea where to go get glasses with my new vision insurance. Eyeglass world took my insurance so I figured why not give them a try! All of the staff members that I encountered were quick, efficient, helpful and kind. Brianna was even helpful enough to assist me in choosing a set of frames within my budget. My entire appointment took about an hour and my glasses were ready the same day! Nice job ladies! read more

I walked in here and browsed their glasses for a good 20 minutes. I never got one Hi, do you need help, I'll be with you in a moment just nothing. They had several workers and not one of them acknowledged me. read more

I don't blast businesses often - because I know what it is like on the other end. However - Eyeglass world has given us one of the worst experiences in customer service ever! Buyer beware! read more

Have been going and taking family to eyeglass world for many many years and now I will not. In January I had an Eye exam and fitting for contacts and purchased a 6 month supply of contacts. After a few months I found the contacts to be uncomfortable and dry out towards the evening. When I used up all my contacts i called and advised I didn't like the current contacts and wanted a different brand - they scheduled me for a new fitting, great! Once I arrived, the receptionist for the Optometrist took me to the back to begin an eye exam. I thought we were just having a new fitting. She advised since it had been more than 3 months (purchased 6 months of contacts) I needed a new exam. I asked if insurance would pay for the exam, she replied I haven't had VSP insurance since 2011 - wtf? Who paid in January then? She didn't know, and advised I call VSP... ok I thought that was her job, to find a way to earn my business. I called VSP, I have never had a lapse. After a bit of grief, the receptionist comes back and says they will comp the exam. I wait 5 minutes more, the store manager for Eyeglass world comes out and says he offered to comp the exam but the Dr. Leah Collison (not the Dr that saw me in Jan) would not comp the exam and i had to pay 80$. At this point I was sick of the roller coaster and left and will not be back. Understand the eyeglass world is amazing however this new Dr. Leah Collison wouldn't even tell me herself why any of this was necessary and seemed to only want her exam fee. Bring your prescription for great deals on frames l, but get an eye exam from someone there to help their patient. 2 stars only because the store manager of eyeglass has always been amazing, otherwise "Vision Care is Arizona" 000 read more

I had a terrific experience in dealing with Moises, Brian,Brittany and other staff members. They expedited both pair of glasses while I waited. I couldn't be more pleased with my choice of locations or my new glasses! read more

My husband and I have been following Dr.Cline for years, he's awesome! First time today in the new Arrowhead location , it was the second day they were open so they didn't have everything moved over yet but it's a nice place. The staff was great! It was nice to see some familiar faces from the old office. We were greeted and helped right away, my husband and I enjoy our talks during our appts with Dr.Cline. We were checked out by a young gentleman named Hunter and a lovely lady Felicia. They both helped us out a lot, very nice. I would highly reccommend Dr.Cline and his staff. You won't leave disappointed. read more

The staff was super friendly. The doctor was great. He was very fast, but still thorough. The one downside, price. They aren't very competitive. I got my exam and RX, I'll use an online vendor for glasses and contacts. read more

I would give 0 stars. After paying $450 and insurance paying $500. The glass lenses suck and the frame looks hideous on me. I called to see the return policy. The girl who answered shushed me off the phone! No answers just come in. I asked if there was a general idea of the process. She refused and tried to hang up on me. I had to call corporate to find out the policy on returns. I should have known from the bad vibe I got from the actual optometrist that this place is horrible. Also when I picked up my glasses the guy says to me when I walk in "oh I'm not ready" why was the door unlocked ? Geez what a bunch of idiots! read more

The guys up front suck they get all n your face and are rude. They didn't have my glasses or contacts they gave me a cheap knock off contacts that say they are something they are not. I wore these contacts for 5 years I know the difference! Also email you constantly to come pick up the glasses I paid for and want me to drive there when they know they have to ship them. So cheap place they advertise something they are not. They hide cost an deceive the customer I.say your a black market professional. Scam artist!!!'n read more

Went in to get my glasses fixed cause someone sat on em and I have the warranty. Totally expecting some flack as they were sat on not some malfunction. At any rate they fixed it right there. Didn't even take em five minutes. I was able to make my next appointment early. Totally appreciate the great and friendly and quicservice and Once again. Brian and these guys saved my butt. I'm outta town and he helped me figure out a way to replace a pair of glasses I had lost with the help of a gal in Oceanside. At any rate. Saved my/our vacation read more

Unbelievably great service. Emmett was very knowledgeable and patient. He got me in and out of the store with glasses that I really liked in 30 minutes. The prices are 1/3 of any of the other stores that I've gotten glasses from and I got two pair for that one third price! The happy camper, five star worthy, thanks. read more

Great customer service. No one tried to upsell us anything. Brian was so helpful could not ask for a better place to get our glasses. Hubby and I are very happy read more

Read reviews online and was initially weary to come in, but they were the only place that could get me in same-day, but now I see why they have such open availability. The women who work there are overwhelmingly unfriendly, and have zero customer service skills. After waiting a week for my contacts to come in (overpriced I might add), I come home only to notice that 2/4 boxes are the WRONG PRESCRIPTION. I return them, only for the unattractive mopey faced worker to condescendingly ask me why I thought they were wrong. I've worn contacts for 12 years, wearing the same prescription for the last 5 years, I seriously doubt my prescription would change so drastically in one year. Eventually she gets the paper document, and of course, she is wrong. I have to wait a week for them to be re-ordered, but that was no big deal. Walk in a week later, same three under enthused women on the floor, only one actually helping a customer, one literally just walking around, and one eating her lunch at the counter in front of customers. I waited 20 minutes just to pick up contacts that THEY made the mistake of ordering. It doesn't really take anyone smart to hand over contacts, I could have went behind the counter and got them myself. If you want to get in quick, this place will do, but don't expect anything outside that. If I could give it zero stars, I would. read more

Came here for a pair of glasses for the shooting range. Told the Doc. I only needed the glasses once every 2 or 3 months for the range. The idiot guy who sizes the glasses at the Peoria store told me that I need to wear the glasses for 2 hours to 24 hours a day to get used to the glasses. I told him, why wasn't I told that by the Doctor when I had my eye exam. The guy said, sarcastically...."Well, I'm telling you." Rather then make a scene which I really wanted to put this idiot in his place, I took the higher road said, "Just refund me my money back I'll go to a real Doctor." I walked out. This guy has no business working in this place, his demeanor really sucks and his customer service lacks something horribly. read more

I had a great experience. The doctor was straightforward and thorough. The glasses were done in just a few hours. My only complaint was that I didn't get the two pair deal because I had insurance. Overall great customer service. read more

If I could give them ZERO STARS I WOULD! After waiting for a week and a half for my appointment, the day of when I came in, they told me that NO APPOINTMENT WAS SCHEDULED. I showed her the phone call I had placed with them then she looked in the computer and tells me that she sees all of my information in the system but no appointment set! This is absolutely unprofessional and still she said she couldn't see me even if it was their mistake! The lady was RUDE and just seemed like she wanted to leave because I saw 2-3 coworkers leaving upon my arrival. Don't waste your time or money here! read more

Went for the first time here instead of going back to Nationwide. The exam was good but the service I received afterwards was horrible. Brittany was very pushy and telling me I should get bifocals which I did not need only reading glasses. Telling me I needed other things too. I went back to Nationwide and got what I needed and it will only coast me maybe 10 dollars instead of 50 to 80. read more

My glasses I had purchased previously with eyeglass world (that I was very happy with) unfortunately we're damaged yesterday, frame arm was bent, stopped in to see if there was any way they could fix/adjust. The mgr. Huannhee sorry if spelled incorrectly, was very nice and happy to help. I've dealt with this gentleman a time or two in the past and he's always been very courteous and helpful as has everyone there I've encountered. This co. And staff are always great to deal with and they really want you to be happy with your glasses. 5 stars thank you guys read more

I got my call glasses were ready went in on the 30th had to say no wait time again Thomas was available and helped me within minutes of coming thru doors Very happy with my glasses and the service i received Thomas made sure i had no issues with both pairs and that i was able to see clearly When the time comes for my next check up I know I can come here and be treated fairly and in a timely manner read more

Love the service.... Got my kids into see the doctor, who was awesome. I was able to get 2 pairs that day for each kid before school !!!! Definitely will be coming back !!! read more

Eyeglass World - Oakley's buy one get one free ? Can't beat it... Thanks guys - Eyewear & Opticians Near Me - Phoenix, Arizona

Customer service sucks here. Half the time I question if they even know what they're doing. I went in for an eye exam, and I asked Dr. Saleki to measure my pupil distance. She said they can do it when I go and pay. As I'm paying I ask again, they told me "since you're not buying frames we're not measuring your PD." Really? I paid $39 for an eye exam and you can't measure something for 2 seconds? The African American worker was one of the rudest I've come across. I've been going here for a couple years & each time it goes downhill. I'll continue to go with Costco! The selection is quite limited here as well. read more

I had a great experience here. It was a good price. I got an appointment quickly after calling and the scheduling was easy. While waiting, I looked at glasses and started trying on. The high end options are locked up but there was someone willing to help me by unlocking every pair I wanted to try on (which was a lot, I'm super picky) and I didn't feel rushed at all even after spending quite some time looking at all my options. I felt they helped me get the best price for my needs and it was buy one get one free glasses! The turn around time was fast although I did call and check if they were ready and they said yes before having ever called me to tell me. I was just very excited to get them. They ordered trial contacts for me also. Picking up was fast and easy. I wasn't waiting forever which is appreciated. I must say this was a good experience and I will be back. read more

I went to get my eye exam here and it was awful. Employee "Willy" is beyond disrespectful. The way he was rushing me to pick out my glasses was unacceptable thus the reason why I chose not to do business with them. I asked them to fax in my prescription to my new office & they ensured my request was completed. I go to the office at 5:45 & sure enough they never got anything. Just my luck "Willy" answered my call & rudely stated I needed to get the office to send a request for my prescription. He didn't even let me tell him what was going on. He hung up on me in the middle of my sentence. I called and called, no one would answer. I am so disappointed. I can't believe he has the nerve to just hang up on people like that. read more

When I came here yesterday I was ready to give them one star, but the friendly staff won me back. Mark is the bomb! (Pardon the tired vernacular.) Today's doctor saw me right on time, unlike yesterday when I just left after being kept waiting for fifty minutes. My time is valuable too folks! But today Mark was attentive, helpful and fun to sit and chat with as we went over my options. Instead of trying to up sell me on options I didn't need, we looked everything over and chose the best options for me. Kudos to Mark!!! If I wasn't leaving town I'd be back every year because of him and the rest of the friendly staff. read more

The staff is always welcoming and friendly. Eager to help out if something needs fixing. We're so thankful they have helped out numerous times! read more

I had an amazing experience today at Eyeglass World. Not only did we find frames we fell in love with but we were able to walk out with our new glasses which is very rare. Everything was seemless. The Optometrist was extremely thorough and caring. I have to give a special thanks to Brittany. She was professional and personable which is not an easy balance. She also took the time to make great recommendations. Robert stayed late just to make sure we got our glasses which was not expected. He even did an extra test to make sure everything was good to go. Thank you guys for a great experience. read more

Went into the store for the two pairs for $78 Greeting was very friendly and I was left to look at the different frames. A young man assistant asked if I needed help and assisted with my final choice. He was super helpful with choosing lenses and there was zero upsell or pushiness. I am so pleased with my two pairs of glasses. Settled on one pair distance and one pair distance with tinted lenses which were ready the next day. Would definitely recommend. read more

Today I had an appointment. I did show up 30 minutes early prior to my scheduled time. No one told me it was during there lunch time (even though they had me fill out forms) and all of a sudden no one is around on the optical exam side. Very rude. After 15 min the optometrist showed up and without a word went in a room and closed the door. I waited till the exact time of my appointment still no one showed or let me know of any information. I left. Very bad customer service. It's really sad when I have taken a family of 4 there for more then 5 years and they have just lost a customer. read more

If you want your glasses in a timely manner, this is not your place. The staff is friendly enough but apologies can only get you so far. After glasses taking 4 weeks on what was supposed to be 10 business days, the prescription was wrong. Another "10 business days later" and then some and the glasses are still not ready. Geesh. Original order date was mid-February. We are about to enter MAY. read more

Need to hire more people. This is a good location and service provider but the wait time is bonkers. The Doctor is the best I've had yet. Her exam was the least painless I've had. She looks great also so keep your composure and give her the beauty courtesy she deserves. I would recommend this location to everyone. read more

Wow I don't know where to begin. I had this place at 5 stars but that was for the old doctor and evaluation. I guess everyone is nice when they're taking your money. I posted earlier with the thought that i would get my contacts but I'm still waiting - 7 months and counting!! Customer service is non-existent in this place so STAY AWAY!! I was waiting for them to call me when they received the third contact brand in my strength, but I've had to call them three times now! Absolutely NO communication. This time Mary belle tells me i have to get a whole new exam done because the doctor is in another location and can't sign my prescription. Again, great communication to the patients huh? All i want now is the air optics brand so at least ill get something for all that money and time wasted, but she said no way. I asked for the manager but he won't be in until Thursday. I'm going in to talk to him face to face on that day... To be continued... read more

I had a very good experience here. I broke my glasses and had to drive a bit out of my way to get here for the same day service option. I was greeted and helped by Claudia who was patient and answered all my questions. The price was amazing-two pairs for $129 as advertised. Lots and lots of choices too. read more

I have been coming to this place for years now. Any time I need to get my eyes checked on, this is the place. Sometimes it can be a bit slow but generally they get to you pretty quick. They treat everyone here with such respect and are very friendly. If you need an eye exam. Come here. Always set an appointment to be on anyone's good side :). read more

I had my initial appointment nearly 2months ago. Never got a call my trial contacts were in so I decided just to order the sample I was given. When I finally got ahold of someone they said they had ordered the wrong trials and reordered them stating it would take a week. Rhey also wpuld not let me order until i use the trials. Well this was nearly 3 weeks ago and no call. tried calling a few times today to see if they were even in and of course no answer. So frustrating. read more

I got my new eyeglasses and sunglasses through this company about 2 months ago. The right lens on my glasses were shattered along the edges, which is strange because they are supposed to be poly carbonate lenses. The same lens doesn't fit in the frame properly, either, not going all the way up to the upper nose side of the frame. So I went back to get them on 6/11/16 and the woman who helped me said that she would just order a whole new lenses and frames, because of the ill fit of the lens in the frame. I called this morning around 10:30 AM, 6/27/16, over 2 weeks later to see where my replacement pair was at and was told the lenses were in! I explained the situation about new frames. The lady said she was with a customer and would call me back as soon as she was done. Nobody ever did call me back so at 6:30 PM, 6/27/16, I called back and spoke to a man with a French accent who tried to tell me the same thing "I'm with a customer right now, let me take your information and I'll call you TOMORROW morning". That's not acceptable at all since I've been waiting for over 2 weeks already and what they got was wrong. Now they're telling me that I have to come in tomorrow after work and pick a new pair of frames, mine are discontinued & nobody had the sense to call me on 6/11/16 to tell me so they just ordered lenses for frames they no longer exist. New frames and ANOTHER 2 + week wait for them. Next time I have to get my glasses I will spend my $800+ somewhere else!!!!! read more

I like this place because it can be quick, convenient and easy but man oh man. This place can be interesting, the Dr pretty much said we all lie about our eyes. I was very offended because I am not someone who lies about my eyesight. I want to have perfect vision not bullshit eye sight and wearing big ass glasses or sticking my fingers in my eyes. Or worse going to get my eye cut up. I was butthurt over her insulting me but I am over it and I just think she shouldn't be so harshly blunt or presume I'm that kind of person. I am not a liar and I wouldn't lie about my eyes. I do like most of the staff and I definitely like the prices, glasses selection and speediness of the process. read more