I have a warranty on my TV and the warranty company referred me to Video Technics for the repair. After reading the previous reviews, I was concerned. The warranty rep told me that they could have a tech out to my house in 48 hours. I called Rommel at the store within an hour of filing my warranty claim. He already had my info and diagnosed the problem over the phone. Rommel had my part in stock and indicated he could have a tech out to my house the following morning. As promised the tech arrived promptly this morning and repaired my TV in 5 minutes. I am very happy with the service I received from Video Technics. read more

These people are great! I really thought I had already reviewed them, but apparently not! I've known of Video Technics back when they were on Glassell. They helped me out once at that location and once at this location. They are highly professional and do such quality work. The owner does his best to try to accommodate you asap (keyword is try)! Granted sometimes the problem you thought you had wasn't really it so it might take a little longer to get your tv back, but that's because they are thorough and you'll know your system is good to go once you get it back. Will keep coming back for years to come! read more

Our older Mitsubishi big screen projection TV started having picture problems and I called Video Technics to see if they could come to my home and fix it. Romelle JR answered and seemed to know exactly what the problem was. He said he'd have the repair person call me back to discuss that and a price. Romelle Sr, the repairman did just that and said it was fixable and could come out. We scheduled for Friday because he said Thursday was busy but if he had time, he'd call and come out. He did just that. He and another repairman came out within 15 min of the call. They expertly fixed my TV. They were professional, kind and courteous. The picture on the TV looks better than ever now. They were affordable and fair priced. I definitely recommend them to anyone with a problem with their TV. I was so relieved that they came out to the house too. read more

One phone call. They answered, they scheduled an appointment, they came on time, they fixed the problem quickly. Romelle helped program and set up my HD DVR, this was not part of the deal. Very pleasant. I would definitely recommend them. Mitsubishi / DLP. white & black dot issue. TV looks brand spanking, freaking NEW! read more

Fast friendly service would definitely recommend to friends and family. This is a family operation with many used TV sets at a bargain price. I purchased a new bulb for my older Sony TV and saved a bundle! No need to purchase another TV set! I brought the bulb in and they changed out the housing at no charge. I was in and out after five minutes. Very nice people! read more

My Samsung TV was only showing picture in top left corner. The TV was inspected and nothing was wrong. Technician asked me to bring in the One Connect just to double check. Still the TV was fine. I commend this business for their honesty. I even asked if I owed anything for their time trouble shooting. Said not to worry and if anything acted up again to take a photo to help diagnose. Really felt confident I was not taken advantage of and simply given honest observation. Highly recommended and you have a loyal customer in the future! read more

Excellent service....once I finally made contact with the technician. Fixed my Mitsubishi issue with one call. Only issue was getting the first phone call to the tech took several attempts. But once contact was made he was very knowledgeable and polite. read more

I've relied on Rommel at Video Technics for many years. I'm thrilled to see he has an Internet presence. I appreciate his professionalism and honesty. The first time I met him, he told me it was not worth the cost to repair my beloved CD player. (Yes, it was that long ago.) Since then, he has repaired many TV's for me. He keeps my giant screen Samsung TV working great. I rely on him exclusively. There's a reason Video Technics is an authorized service center; you can rely on them too. read more

I had a couple issues with my 83" Mitsubishi DLP. Called them up to set up an inspection to see if anything else was wrong, from what I explained to the tech he addressed the TV issues over the phone and brought the parts with him the day of the appt and fixed it on the spot. I needed a new bulb and new chip or motherboard. Price was very fair I believe it was about $550 for everything. They were in and out in 35 minutes and my TV looks as if it came right out the showroom floor again! Glad I repaired it because with a TV this size I would hate to get rid of it. Thanks guys! read more

My Samsung PN64E8000 went out with no picture and no sound. I called Samsung and they wanted nearly $500 for the parts, labor, and the trip and quoted me a week and a half before a technician could come out. I stumbled upon Video Technics via Google and I'm glad I did. Rommel is absolutely fantastic. He was able to diagnose what the problem was over the phone and give me an accurate quote for him to come out and fix it, parts and labor it came to $350. He was also able to come out the very next day. We had a time slot of 10-12 and since he finished early at a previous job, he actually called and offered to show up 45 minutes early. In what universe have you ever had a technician arrive earlier than the quote!? I was amazed. Rommel was fast, efficient, great to talk to, and very knowledgeable. He's clearly been doing it for a while and is very good at his craft. The whole process took less than 30 minutes to replace the main power board and remount the TV. While I hope I never have to get a TV repaired again, if I do or know anyone that does, I will send them to Rommel. Fantastic experience. read more

I had a great experience with Video Technics; my 3 year old Samsung 55" LED TV stopped working, all it would do was power on and off. Another shop (see below) told me the LED panel had gone out, and that replacing it would cost $950 - very close to replacement cost for a similar new TV. For a few reasons, I didn't trust the first shop's diagnosis, so I brought my TV to Rommel at Video Technics for a 2nd opinion. Rommel reduced his diagnosis charge to $20 for me, since I had already been to another shop. Rommel confirmed the diagnosis, but said he would actually try to repair the panel on a component level (the old-fashion way!!), charge me $370, and warrantee the repair for 6 months! He was able to do that, and saved me buying a new large screen. The TV works great. Thank you, Rommel!! A word on "the other shop": The other shop I called first is closer to me in Costa Mesa (Mike's TV). Mike came over practically immediately and picked my TV up, charged me $50 on the spot for diagnostics, and said he'd take it to his shop and let me know in 3 days what was wrong with it. I waited 4 days and called, Mike's assistant said he was out and would call me back. A week later, I hadn't even gotten a call, so I went by the shop, (on day 12) and asked for my TV back. It was on a table, with the back off. The assistant told me it was the LED panel, and that Mike had made a few calls looking for the part (swap parts, don't repair), and that the replacement part was available for $950. I was ticked at having been dissed for 12 days, so I just took the TV and left. Oh, I actually had to return to the shop later that day to get it, since it was in pieces when I stopped by. Rommel at Video Technics provided much better service, a lower diagnostic charge, and he actually repaired the TV at the component level, rather than just swapping out expensive parts. I am glad to give him my rec! read more

Rommel was great and very reliable. We had an old 63" tv and he was able to fix it at a reasonable price and within a couple days. Great people to work with! Very professional and courteous. read more

Mitsubishi Customer Service referred me to Video Technics in Orange to fix my TV. When VT didn't respond to my first voice message I called Mitsubishi who called the technician, Rommel. Rommel called me within 5 mins. he had the part (a thermal sensor) and came over within 2 hours and fixed my TV. 5 stars to Rommel, Video Technics and Mitsubishi Customer Service!! read more

I had a problem with my 62" Mitsubishi that experienced a power surge, even with a surge protector. Went in to Video Technics and he had a 72" Mitsubishi that had been reconditioned for a very good price. The transaction went smoothly and I asked him about removing my old television. He said that he had someone that might take it, and then said he would come personally by and pick it up. I tried to set up a time/date to get rid of the tv and when he was a no show I called back about 8 times. I felt my phone was on auto dial. I rate very heavily on someone that will not return calls. I think that is rude and not professional. TV I bought is performing well, but still disappointed. I had already recommended someone to him that had bought another television from him Guess no more referrals. read more

I have taken 3 TV's to this place. The first one I had to bring back 3 times before it worked properly the awcond was fixed but the same part broke again about 4 months later and was out of warranty. The third one I took in. A week and a half later they had an estimate. They told me it would take 4 days to fix. It would be ready on Sat. No call Sat. So I called them Monday. They said it would be ready Monday in the evening. No call again. I called Tuesday. It would be ready Tuesday afternoon. This time I called them at 2 and it still wasn't done. They tell me Wednesday at 2 NO LATER. I call at 2 and she says it won't be done until 6. Finally I get my tv, hang it and now the colored backlight bwhind the tv doesn't work. NEVER, EVER TAKE ANYTHING TO THESE PEOPLE! read more

Very very impressed with service and honesty. My 46" Samsung last picture. They told me up front the 3 different problems it could be and a price for each potential problem. Looked at tv free of charge Had it fixed in 2 days for $150 out the door. read more

Thank you, Rommel for coming out to fix our old Mitsubishi big screen HDTV. Its been working great! and thanks for teaching us how to use some of the features on the TV we never knew how to utilize. read more

They fixed my TV and the price wasn't bad, but the service was pretty terrible. I called to bring it in, I spoke to a lady who said that a technician would call me back...it never happend. Next time I called they told me to bring it on in (not sure why I couldn't do it the first time I called). After three days I got a call with an estimate, I said go ahead and they told me it should take a "few days". After two weeks I call (on a Thursday) and ask for an update, the lady says a technician would call me back...it never happend. I call again on Saturday, they say "yeah its been ready since Thursday, nobody called you?". This suggests to me that it could have been ready two weeks earlier, but they forgot all about me until I called. The guy also says I can pick it up after 11. So I come at 2, and the place is closed (closes at 1 on Saturday). To their credit the hours are made clear, but when he said pick it up after 11, I didn't check the hours, figuring if I only had a 2 hour window, he would have let me know. So go ahead and take your TV here, the free estimate is nice (though you need to tell them you know about the free estimate offer), but don't expect them to ever call you, keep calling them. read more

Called on a weekday around 9:30 am for my beloved Mitsubishi WS-65809. Talked with the young Romnel. He came over around noon. Repair is done by 1:00.pm My Mitsubishi is back to 100%. Cost of repair is FANTASTIC. You cannot ask for better service!!!!!!!!! THANK YOU Video Technics. read more

Power surge took out my tv along with everything plugged into it via hdmi cord. PS3,ps4,Apple TV and all the satellite hardware. Took my tv in. They had the mother board in stock and it was home the next day. Then he checked all my damaged equipment. Saved me a ton of money!!would totally recommend to anyone! read more

You want to avoid this shop like the plague. Not only are they bad in returning calls about the status of your repair, but also their work is shoddy and poor quality. I took a stereo receiver to have it repaired by John, the technician. He kept telling me that it would take a couple of days to clean. Well it took two weeks to get it back, and that was only when I personally went to the shop and asked what was going on and why no one was calling me to let me know the status of my unit. When I got the receiver home and hooked it up, it didn't function. In fact, it was worst than before I dropped it off. I returned the unit and it took them another two weeks before I got it back - still not working properly. I spent a month going back and forth with these people. They wouldn't call me, so I either had to show up at their doorstep or phone them myself. Long story short, I took the receiver to another repairman in Lake Forest and he had it properly diagnosed and repaired in a week. I took the broken parts that were supposedly removed from my receiver to the repairman. He told me that most of them (transistors, diodes, etc.) weren't from my unit. The technician from Lake Forest was a little more expensive but well worth it. Pay head to the comments about this shop. Stay away from them. read more

I contacted Mitsubishi TV because the DLP chip in my 73 inch TV was making white spots appear on the screen. Video Technics called some time later and wanted to set up a time to have my TV repaired. I told them that I already had the TV apart and all I needed was the chip to replace in the board. Everything else on the TV was working properly. They said they couldn't do that....I had to have the chip (which Mitsubishi said they would replace for free) installed by them and it would be over $350 AND a $75 fee to come out to my house. I can buy these chips all day long for $300 on Ebay or Amazon. Bottom line is that they were NOT very consumer friendly....I understand they need to make their money and I offered to bring the board to them so they could install the chip (about a 30 second job and I offered to let them do it for $100, but they wouldn't go for it. The Video Technics rep kept talking over me and as far as customer relations go, if the rep is any indication of their staff, this company really sucks. I would rather give my TV to Goodwill and buy another LED/LCD TV rather than giving them my business. I recontacted Mitsubishi and they referred me to another dealer and everything is cool now. DO NOT TRUST THIS BUSINESS. NOT CUSTOMER FRIENDLY!!!! read more

POOR CUSTOMER SERVICE - Called several times to see to get estimate. Both times they said they would call me back in 1 hour. The didn't call me back until almost a weak later. Owner is very rude and unprofessional. Ended up taking my camera somewhere else, I didn't trust them to do the job correctly. Got the work done cheaper somewhere else. Take your business somewhere else. There are a lot of other business that want and will work for your business. The people here treat their customers like crap. read more

Went into have a Phillips tv repaired. Let me start off by saying they were very nice people that own the store but they never called to tell me the diagnosis of the problem and how much it will cost, after they fixed it they put the wall attachment upside down, that i had to fix myself, and finally they put about 10 scratches on the screen of the tv, i will not be returning unfortunately. read more