I want to start by saying I have never written a review on any product I've bought or store I've bought something from. I do however, track down and read every review someone else has written before I make a decision. That is why I'm writing this. I was VERY NERVOUS to buy our TV from Video Only. My husband and I had been saving for a long time to buy a "big" HDTV. We finally had enough and were pretty sure we were going to get it at Costco - basically for their return policy. Well, we randomly found ourselves in the Video Only in Bellevue and were offered a great deal on a Panasonic 42 inch plasma TV. It was an "open box" meaning someone had returned it. The only reason we went ahead and got it was because they told us we had 30 days to return it for a store credit (which honestly still made me nervous). We got home and immediately looked up reviews on Video Only and the TV. I panicked that we had made a huge mistake buying from them. We ended up keeping the TV because it got such good reviews and we got it for such a great deal. Well, 45 days later the TV quit working - it wouldn't turn on, the red light on the bottom just blinked. We looked up on the internet and found out it was called "the blinking light of death". I felt like I was going to throw up. I called the store and talked with John, the sales manager. He asked if we had kept the box, which we had. He said it was no problem then, bring it back in, along with the receipt, and he would replace it. I got off the phone and searched the house for 2 straight hours but could not find the receipt despite having seen it 2 days before. I called John back and he took down all my info. and promised to have the correct person look up our transaction the next day. He asked what the exact total was on our credit card statement and I told him. He was confused because it was so low. I explained the "open box" thing and he paused. He said he would go ahead and honor what he said and replace it. John called back the next day and said the record of our transaction had been found and to bring it back in. My husband did and John had the new TV waiting. The surprise was that it was the upgraded 3-D version of our TV. We can't say enough positive things about the Belleveue Video Only or John. We recommend shopping there - just keep your box and all the packing materials :) read more

First off, some background: I am (or was) a Video Only customer, having purchased a 37" Sharp Aquos LCD TV last year, and I am planning on buying a new 52"+ LCD or Plasma TV before the end of the month. We bought a house in July, and we have been slowly and meticulously building a home theater room over the last couple months. Today I went to the Video Only in Bellevue to review several models that I'd researched online, as we wanted to get my home theater up and operational before Thanksgiving, which we're hosting this year. We've been to this location a few times before, and having had good experiences, even referring some friends and associates to this store because of the excellent customer service we'd got back then. Well, I guess things have changed... Today I perhaps experienced the worst customer service of my life there. The salesman that was helping us was a nice and helpful guy, if a bit inexperienced, but the store manager was very rude and disrespectful, which caught me completely off guard. After browsing the selection, we decided that a 52" HDTV was the optimal size, and were trying to decide whether we should purchase another LCD or to switch to a Plasma, but we were having some difficulty discerning some of the subtle differences between some of the similarly sized LCDs and Plamas. One model in particular - a 52" Mitsubishi - was playing a Blu Ray disc, and I noted that it was curious that only a few select models were connected to an HD source, and that I wished all of the displays were hooked up to the same HD source (as opposed to non-HD split coaxial), as that would allow us to observe some of the subtle differences between the models. This is particularly so as I have limited vision in one eye and the color contrasts (i.e, greens) can appear drastically different to me between models when coming from a true HD source. While we were sitting down talking between ourselves regarding the various 52" models in one of the areas, the store manager came up to us and very rudely implied that it seemed we weren't seriously looking to make a purchase and that we might as well leave his store. This came as a complete surprise to us, as we didn't understand what he was implying, and so I explained to him our corncern that we were having difficulty discerning some of the subtle differences between the models as we did not have the liberty of viewing them through an HD source. He apparently took offense to this and got very defensive, raising his voice and making insinuations that we were somehow trying to cause problems for him and his store, which we found very insulting and disrespectful. Perhaps it was because we looked quite young and were casually dressed, having come there directly after taking our dog to Marymoore dog park, but it was very obvious that he was profiling us as unlikely customers based on our physical appearance and our critique of the store's display practices. Regardless of how he tried to justify his actions, this was horribly disrespectful and rude, especially considering how respectful and helpful the staff at Magnolia Video was to us earlier today (it used to be the other way around). There was NO excuse for his behaviour. In addition, it was obvious the salesman seemed at odds towards his manager's behaviour, as we were planning to come back in the next couple weeks to make a purchase with him once we did a bit more research on the 4-5 models we were interested in, as he was pleasant and helpful. Unfortunately, we will NOT be coming back, as the manager's rude and disrespectful attitude has persuaded us to take to take our business elsewhere. I am a person of principle and I am loyal to businesses that treat me well and appreciate my patronage. I thought Video Only was one such store, but it seems like I was rather mistaken as this establishment clearly did not have our best interests in mind. In these tough economic times, one would think that businesses such as these would focus on providing excellent customer service, but from today's experience we saw nothing but the opposite from the store management. So, if this lack of customer service is part of some new business model for this establishment, congratulations, it worked exceeding well, losing upwards of $2,500+ in revenue for November that will now go to one their competitors. read more

I had a great experience at the store. Bought a 55 inch Sony LED for far less than I could find it online or especially at Best Buy. Also purchased a Definitive Technologies Subwoofer for far less than any where else. I like saving money for sure, but what I appreciated more was working with a guy who has been doing this for 18 years. He really new his products and was very clear in his recommendations. His name was Jeff Hamanishi and I would buy from him again and again and also refer my friends to him. Ask for him when you go in and you "won't be sorry". cheers. read more

Got a good price for my TV, but their in-store experience & customer service were disappointing. Video Only referred me to a company they use for a lot for TV installations and I had a terrible experience with them (the installers). After scheduling a 2-hour window for them to show up and confirming the appointment earlier that day, I waited...and waited....and waited. 4 hours later, I was still wating for them to show up. They wasted my entire Sunday afternoon. Can't believe Video Only would refer me to a company like that. read more

We bought a 47" smart hdtv today, the sales guy was so helpful, he knew what he was talking about.he gave us discount and extended our warranty to 2 years.We are happy with our new tv and the picture is so clear so close to a 3D,it is wide angled and you can watch from the sides.we love that store! read more

My entire buying experience at Video Only at the Bellevue store was fantastic! I worked with two excellent people - Jeff (Manager) and Jarrod. (sp). Both were awesome - knowledgeable - low pressure and customer oriented. As a female making a big purchase for a new TV - I felt a bit vulnerable walking into the store. Never once did they make me feel intimidated by the technology or when I worked with them on pricing - they always treated me with respect. After my purchase - I had some questions and concerns and they addressed them right away so I ended up feeling better than ever about my purchase. And, i love my new Sony 4K tv! Go Hawks! And thank you Jeff and Jarrod - I will definitely be sending my friends, family and colleagues to your store! read more

We bought two TVs in the last year along with other equipment in the past. We always got great service and prices were the lowest around. Especially important and impressive was the knowledge of the sales person, guiding us to get the best TVs meeting our needs. (While obviously subjective, I say best because as an Electrical Engineer, I am familiar with the technical aspects.) I would definitely recommend Video Only to my mother and friends and return there. Five Stars. read more

Deeply Sorry....While remodeling our home I built in a media room and put speakers throughout the house; falling for perceived reputation and price, I made a huge error. Video-Only provided great pricing, but the customer service and incredibly poor integrity of their sales staff has left me furious. I paid over $5K cash for my components including a modest sized Sharp Aquous LCD HDTV - this became a HUGE problem as it gave me no recourse in voiding payment for their lack of product support, customer service, and ANY resolution suggestion. The TV's sound didn't work, but because we had discarded the factory packaging (box) VO wouldn't take it back nor honor the warranty....even though I had the receipts and had only picked it up 10 days earlier. The receiver, amp, DVI cables, etc needed nearly a NASA engineer to figure out and upon my request for a technician to install (PAID installation - hell, I just wanted it to work) was told essentially to pound sand....I hate Video Only - the sales people don't have the integrity to sell used cars, and their return policy is absurd. Sure their prices are great, too bad everything else sucks....they are the best advertisement for Magnolial Hi-Fi ever. read more

Avoid Video Only - the lowest price guarantee is not worth the poor service and return policy. I had my first customer experience with Video Only July 20, 2007 in Bellevue. I purchased a Toshiba 47" Regza HD LCD. From day 1 I realized there were several 'HD' channels/programs that came with a white line across the top or left edge of the screen. I also noticed the lines with the DVD's using the brand new Toshiba HD DVD player I bought with the TV. Being the type of consumer that tries to avoid returning products at all costs; i attempted 3 times to solve the problem with Comcast Cable. After troubleshooting multiple times, Comcast concluded this was not a cable issue; but rather the TV. After trying multiple times on my own to adjust settings to fix the problem without success, i finally called Toshiba. Toshiba could not help over the phone and gave me the name of two service companies and noted if they could not fix it at my home they would have to take the TV in for repair. Subsequently I called the Bellevue Video Only to find out if we can just exchange the TV due to this ongoing problem of a brand new TV. The manager patronized me by bluntly reading the 30 day refund policy on the receipt to me and remarked "it's right there on your reciept." Being in Customer Service as a Regional Sales Manager myself, I do not take kindly to this kind of service. I calmly replied I just spent almost $3K on a new TV two months ago and i'm just trying to have a good customer experience. I'd like to be able to exchange the TV for a new one. He did not agree to that, rather he assured me the service company should be able to fix the TV in my home and if they can't they should be able to take it in for repair (exactly what Toshiba told me, which is why I called him in the first place.) He took my number and said he'd call me back. I never heard back from him. Unfortunately I did not get his name. As I mentioned, this was my first customer experience with Video Only and it will most definitely be the last if I can't get better service and a better solution to my problem immediately. It is very easy to spread bad publicity about a company as you know. I also opened a new account with Video Only, which will be closed as well. I've been a loyal Costco customer for 5 years and have purchased all of my electronics from them. They have always provided my family with exceptional customer service. I decided to give VO a shot this time due to their "lowest price guarantee" i heard on the radio - unfortunately you don't back up your lowest price with good customer service. All your Sales Manager had to do was make a better decision to make a first time customer a priority and he failed to do that i a major way; as if I was looking to take advantage of your company. I wasn't looking for this problem - I just wanted my first experience with a nice HD TV to be a good one. A call would be appreciated; but based on the service I recieved so far, i'm betting I will not hear from anyone on this matter. read more

I just made my fourth purchase in 22 years from Video Only. Every time I feel that I recieved the latest products, high quality service, and their pricing is competetive with the online dealers. The salespeople are very knowledgeable but not too pushy. I will shop there again. read more

This is the greatest place ever. The people are not pushy and are will to help you with any questions you may have. We purchased two flat screens in the same day we are all satisfied with the flat screens and will be recommending others to this store to our friends and family. Thank you Video Only read more

Great bargain. Just bought the Sony 55" 3D 729 TV with Blue Ray player and glasses. Much better than Costco. Costco had the older model for a higher price. Staff was friendly and answered all my questions. Jeff Todd is an awesome and honest sales manager (It is a rare combination!!) read more

These guys are super knowledgeable. And they love to deal, I got my Tv about $100 less then it was offered on amazon. My sales person talked a little fast but I think he was just excited about the product. read more

I went to video only for a black Friday sale...the sales person told me about Samsung blue tooth surround sound....he said the rear speakers were wireless do to a wireless receiver module.....well was he full of it!!! Yes the rear speakers don't need to be connected to the main unit BUT....the need to be wired into this receiver module...SO in the back of my room on the floor is this module with wires up the wall to the speakers....when I went to the store to complain I got "sorry" I will NOT BE SORRY again because I will never go back!!!!! read more

came back again cause we was ready to upgrade the surround sound system at the pad. we got here and the shelves was lookin' pretty bare! i thought they was going outta business or something! turns out they are between model years so out with the old and, wait wait wait, in with the new models. new models should be arriving soon but we wanted to see what he still had left. found a mid range yamaha 7.1 with 3d compatibility (for when we decide to go that route). a little over kill for our house right now but i like that it's expandable for the future. again, no pressure sales from jeff. all he did was crunch numbers and came back with a FANTASTIC deal. we picked it up right away. he asked us if we needed any wiring. didn't even offer no stupid extended service plan. haha. we were in an outta there in about 30 minutes. just for giggles i decided to check prices online and we paid less out the door (with tax and everything) than the nearest online retailer we could find. woot. i'll be back again for my next home theatre toy. jeff's the man. read more

I stopped by this store to buy a big HDTV. I kinda had an idea of what i wanted though i was not sure. Initially the sales guy was nice because he noticed i was decided to buy it. However I had a feeling the were kinda pushy to sell me models that i was not initially inclined to buy but they were giving me good discounts so i was getting confused. Anyways, I noticed that for some reason they really wanted to sell more brands/models more than other and I started to suspect of something. After thinking a bit and discussing to the sales guy I told him i was not yet sure what i wanted and that i was going to think and come back some other day. At that pointed I noticed he was already impatient because i was taking "too long" before i decide to cash out $1800 ( I dont find that much money in garbage bins u know). So after i said id come back next day with my decision the guy said in low voice thinking i wouldnt hear "u r just wasting my time". Oh well....guess what i aint returning there again to waste his time and my money. read more