Do yourself a favor and do not order from this shitdump. They have to be one of the rudest places on the north shore to order from, next to Rizzos. So, pretty good Vesuvius keep it up. I love getting an attitude when I say I have to pay by card over the phone. Especially, the huffing and puffing, it's so amazing I can't wait to call back and give them my card number. The"girls" answering the phone are some of the worst spoiled north shore stock you will ever find. I would highly recommend other places like Dinas, Omega, Pizza World, anything other than this place. If you have a problem with any of the employees there go talk to the manager, and he will make sure he has a date with them that weekend! He backs them up like you wouldn't believe. Big tough guy! This place is horrible don't waste your time... Vesuvius, I'd love to see you succeed, but your choice of employees is subpar. Is it that difficult to not toast lettuce!! (lol) or, follow instructions from your customers without attitude. How much of the cost of food is allocated to spoiled teenage rudeness?? I wonder? I have officially sworn off this place, and I recommend those who appreciate work ethic and respect to do the same... read more

I live a minute or less away. Ordered on the phone for pick up pasta and a burger. Told it would be 20 minutes. Arrived 10 minutes later and was told, as I expected, that it would be a couple more minutes. Paid for food and it was ready several minutes later. Immediately returned to vehicle and was home in less than 2 minutes enjoying soggy and obviously old French fries and lukewarm pasta. This is the second time that something like this has happened at this location with our order. Between my wife and I we have a combined 30 years of experience in the food service industry. It is obvious given the complete lack of attention paid to the order in which food is prepared relative to the time it takes to make it and its hold time, and the inexperience of the counter staff (where the hiring requirements seem to be under 20 and female) that the management of this restaurant has little clue what they are doing. read more

This place has been disappointing recently. It had been a reliable and fast way to get lunch or dinner. Recently we have had very bad experiences. Last time the chicken Caesar wrap had hard and inedible chicken along with a piece of hard plastic. This time our order of buffalo chicken pizza was given to us as just plain cheese and the buffalo chicken fingers had the wrong dipping sauce. Used to love this place but don't think I can go back. read more

The service is bad. The pizza is great. Had a young girl serve me and had a bad attitude about serving me. I asked for a slice of Hawaiian pizza. She grabbed it with her unwashed hands after handling money. Threw it in the oven then when I was watching her she asked if that was enough time to reheat it. I don't know maybe she should have. It was cold. Wanted to eat there she gave it to me and was told to have a nice day and then continued to have her conversation with her friend. I like the one one in Marblehead better avoid this location. read more

I would give half a star if I can. If you are expecting a mediocre and less than average sandwiches then it's your place. I've had better roast beef from other places, even cold subs from the supermarket beats this pretentious spot. After ordering the food, it was drop off by a girl with the coldest attitude ever, not a smile, just slam your food and ketchup and go. I would be looking elsewhere to order from. read more

Very similar experiences here, as well. The food is great, but the service is horrendous. Zero attention to detail. My family has eaten here about 20 times, and they have messed up our order half the time. Not a great percentage. They have forgotten to toast the bread after offering it to me twice and repeating the order back to me, they have not included salad dressing with a delivery order, etc..... We continue to go there, but they are making it very hard for us to give them our money. Stop hiring morons who don't give a rats ass. read more

I love this place, I probably eat here more than i eat at my house. I love their pizza, and my favorite sandwich is the Chicken Special. They make their own Foccacia bread, and its fantastic. I just grabbed lunch from here today again, no issues, never have issues really. Shit, i will probably grab dinner too, #fatguyproblems....I saw some of the reviews talking about an immature staff, and having to wait for food....the kids that work their are young, but again I never have any issues. And the place is freaking good, so of course your going to have to wait a bit read more

5 star food but they don't recycle and no free refills on fountain drinks. I recommend the Pegasus

Great pizza. I think it's better than UNOs or Bertucci's. I normally don't like pizza crust but it's so good here I usually eat it all.

This place blows my mind every time I go in there customer service is excellent all the cooks are fantastic the owner always comes out and says hello very friendly place my favorite there is the light Lindsey sandwich I take my children there often they like the buffalo chicken wraps chicken Caesar wrap my mother raves about the chicken parm the pizza is excellent I've taken some home numerous times love the sauce I would highly recommend this place to anyone out here looking for fantastic food I would give it a six thumbs up if possible read more

Better off going to a fast food restaurant. Order was messed up and cold. 2nd time going and most likely won't go again.

Really Vesuvius? You can't make a pizza with a topping on one quarter only? I have had such high hopes that the silliness I have experienced and others have noted would end and finally a place would succeed in this location. Clearly not. We won't try ever again. At least the person on the phone agreed with me. read more

I like it for what it is which is a sandwich/pizza shop. I got a grill chicken with garlic mayo which I like. The bread was a little too hard for my tasting but not bad. The staff really isn't that great so I can see where people are coming from on that part. read more

Ordered pizza from Vesuvius tonight. When I ordered, they did not give me a time frame. It took 2 hours to come, and it was ice cold when it did. The manager refused to give me a full refund, saying their policy was 50% only, but he did offer to let me wait another hour for a new pizza. I'm sorry, but when I have to reheat my take out food, I want all of my money back. read more

Seems like a 16 year old is running this business. The pizza is very good. However ... One time I called in for a to go order. Was told the computers were down and they couldn't place orders. I asked if they could take my order on paper and call me when it would be ready. No couldn't do that. Called 15 min later and they took the order. Most recently I called at 8 pm on a Saturday for a delivery. Was told they were not delivering any more because they close at 9 and dont deliver within 1 hr of close. I told the person on the phone they close at 10. She puts her hand over the phone and asks someone what time they close. Ok, they are delivering. I order my usual pizza. Then told 'we don't have portabella mushrooms'. I say huh you always had them before. Hand over the phone again asking if they have portabella. Yes they do have them. Order placed. Gave cc number. Delivery arrives. Driver says 'all set'. I say nothing to sign? She huffs and hands me the receipt. I ask if she has a pen. Nope. I get a pen and return to front door. Wanted to tip on credit card. Driver says cash tips only. The Ttl was about $25 for the order. I only had a $10 bill. Asked if she had change for it. I go get it and come to the door and expecting a $5 and ones. She hands me only a $5 bill. Frustrated, I just let it go without telling the driver common courtesy on tipping. Never ordering from here again. Flying Saucer here I come. read more

Food is great, 5 star worthy. But the no refills sign on the soda machine is the tackiest thing I've ever seen. Vesuvius will never attain 5 stars until they take the sign down. In the general scheme of things, the no refills policy will not save them any money and will make them seem very cheap. read more

They got the best pizza in the Salem area. Doesn't disappoint even their other menu items are all good every time.

I have zero regrets about the deliciously juicy bacon cheeseburger with cheddar, barbecue sauce and homemade potato chips that I had. NOM NOM. read more

I have never been to the original Cafe Vesuvius location in Marblehead, but I can say that this is the best pizza I've had in the Swampscott/Salem area. They have a great variety of specialty pizzas. So far, I've had the Tuscan (ground sausage, red pepper, onion, garlic) and the Al Fresco (Fresh tomato, fresh basil, mozzarella, olive oil and fresh garlic). The ingredients are fresh and the crust is amazing- chewy/crispy and just the right amount of salty. In an area that is full of mediocre pizza joints, this place is a welcome addition. Looks like they're also looking to add pasta soon and they recently added desserts. Give it a shot- you won't be disappointed! read more

We loved the pizza at first when it opened but the last 2times the food was not great Spaghetti sauce bitter and pizza very salty We are not going to order from here again read more

Best pizza around. Delicious, consistent. Staff is always very courteous. I go often.

Usually get the Turkey Emily sandwich here and it always hits the spot.

I enjoy the food and the staff super friendly. One of the cooks,nows how to fuckin cook a mean pizza. Thanks Tony for hiring Jeremy.

We order delivery .. We ordered chicken Cobb salad , meatball sub, cheesesteak sub, turkey sandwich , chicken kabob sub , potato tots and sweet potato fries ... They forgot the chicken on the salad , the potato tots were horrible , (no flavor at all), and meatball sub was dry.. we called to complain and all they wanted to do was give a store credit ... my mother told them she wasn't ordering from them again and wanted credit to her debit card . They again said they would give store credit . After repeatedly telling them we were not ordering from them again they said they would credit us $9.98 .. Talk about being cheap. They didn't offer to bring new chicken Cobb salad or say they would take the salad off or bring new meatball sub with more sauce .. All they credited was $9.98 and that was after a lot of complaining.. we will never order from them again read more

I saw some of the reviews below and was expecting something terrible but, I decided to give this place a shot. When I walked in the door I was greeted by a warm welcome, friendly smiles, and a clean modern atmosphere. I ordered the chicken Parmesan sub and a slice of buffalo chicken pizza. The chicken Parmesan was different than most. Instead of a savory robust red sauce, it was of the lighter and sweet variety. The Chicken itself was moist and coated in Italian seasoned bread crumbs. Also, unlike most restaurants who use bagged shredded cheese, you get a great portion of FRESH mozzarella. When I took a bite of the pizza (which is also sold by the slice) the crust had an excellent NY quality consistency. All in all, give this place a shot, it's a great addition to the north shore restaurant community. read more

Vesuvius - Pizza Near Me - Salem, Massachusetts

I wish they had negative stars, especially for counter girls. I tried once again after dozens of visits since they opened, was told it would be 20 min arrived in 10 to see it sitting in a bag, politely asked twice if it could be mine and was abruptly told to "wait I'm busy" while stacking empty pizza boxes, then basically threw the bag of soggy food at me across the counter. When i opened it at home the order was completely inaccurate. As others have mentioned time and time again the food is great, when they get the order correct and better if eaten there.. and it's keeping this place open, even after reading the horrible reviews people still try it for the food. But also as mentioned, the staff, notably the girls behind the counter with the Valley Girl attitudes and lack of any concern for the customer in front of them, will ultimately close this place for good. I'm surprised how this continues as the family knows how to run successful businesses like Cindys in Swampscott and Vesuvius in Marblehead. (assuming its still the same owners) The only thing I could possibly guess, is these girls are the owners daughters and are getting a free ride. If not, they should all be fired as a thank you to the thousands of local patrons that have kept this place open and continue to pray for new counter staff !! Until then I am done with this place. read more

Ordered a large pepperoni pizza that was received cold. Their response was simply to tell me to heat it up at home. Fantastic advice

Even though I've given 2 stars, I will probably try the place again, but my first visit was a mixed bag of ups and downs. Here is how it went: my wife and I walked in and the place looked similar to the restaurant that was there before; modern and clean. Placing the order was not an issue, the cashier was friendly but minimal. We ordered two chicken ranch wraps, an order of fries and two waters to go. The total was just over $22. The place was not swamped or empty, so the 30 minutes before the order was ready was quite unexpected, especially since a few people who ordered after us got their food before us and their food was more involved. The guy behind the counter was polite but impatient. We took the food and went home, when we arrived at home we opened the food and found that they got half the order wrong - one chicken ranch, one turkey bacon wrap. I have to wonder how that can happen, they were the same wrap? The food was tasty, even the one that wasn't ordered. However, both my wife and I were not feeling well 20 minutes after consumption. Again, I'm not sure if it was the food, but it seemed that way. The symptoms passed fairly quickly with the help of some tums. As I said, it was a mixed bag and I'm not settled on its worth as time moves on. I have another experience like this one, I'll never visit again. read more

I rarely eat pizza, but when I do, I want it to be delicious. I was very impressed with the service I received and very pleased with the quality of the food. Next time I crave pizza I'm going there again. They also serve many other foods, It's not much for atmosphere. I think most people have it delivered or pick up for take out. They were really busy when I was there and everyone seemed to be pleased with the service they received. read more

The woman that answers the phone there is so rude it makes their 4 star pizza not at all worth it. She immediately puts you on hold, before you can get a word out, for 5+ minutes then says "i don't think we deliver to you" (10 minutes away). It is possible to be friendly, or even just polite, and busy at the same time. Either she is not good at her job (customer service) or the owners don't see it fit to hire enough people to get the job done correctly. Either way, its too bad because paying for food service is an all encompassing package for me starting with good customer service and ending with good food. read more

I have been to this restaurant a few times, and each time has been a different experience, some great and some bad. The last few times I have called to order, the girls at the counter who answer the phone have been rude and careless. They have messed up our orders multiple times and don't really seem to care. 1 out of 5 stars for customer service. read more

Went in to give it a try. Waited 20 minutes for a sandwich and burger which were cold and soggy by the time we got them. Marinara sauce was bland and condiments were inconvenient for a sit down restaurant, packets of salt and pepper (instead of shakers) and ketchup in the little pouches like you get at the drive thru! Also the staff was too busy talking to each other to realize that we were sitting there for a lifetime and our food was sitting there at the counter getting cold! Won't be going back! read more

We normally order from this place about twice a week because of how close they are to our house. About one third of the time we order, they tell us they don't deliver to our area even though we are close by. Usually they realize their mistake and deliver to us. However, today the girl on the phone refused to deliver to us. When we asked to speak to the manager, she said he wasn't in, and wasn't willing to contact him to resolve the issue. She was rude and unhelpful, and quite frankly I don't know if we will order from them again given their poor customer service. Unless you live across the street from them, beware they may say you're too far away. read more

We loved it when it first opened. Then the issues started. Wrong orders on pick-up. Missing items. Worst of all food quality went downhill. The pasta was rubbery and the eggplant soggy on last order. All the other reviews of service are also correct. The place is full of teenagers and often friends are hanging out. They have such potential. I hope they get better staff soon. read more

The food is really good and I go here all the time. Awesome specialty salads and sandwiches. Pizza is great too. I was surprised to see that the rating was so low. After reading some reviews, it looks like people feel the service is rude. From my experience, it is pretty standard for a sandwich shop. Even if they were rude I really do not care because I would rather great food and shitty service than the typical boring alternatives at other sub shops who don't bother with specialty choices and basically have identical menus. Also, for the people shocked this place doesn't have 5 star service, if you want friendly service with a smile I do not suggest trying to get at a busy sub shop, go out to a sit down place. The good sandwich shops want you in and out and I accept that as long as the food is good! read more

As the other reviews said, this place is not worth trying again. We have tried it twice and both times were disappointed. I'm not sure, but $20.00 is a lot to us and probably most people. More importantly, satisfaction is more important than money. We ordered a shrimp scampi pizza to be delivered just 1- 1/2 mile from the restaurant. Upon arrival, we paid for the pizza and found it to be ice cold, not hot, not warm, COLD!. It was not delivered in a pizza bag as all pizza shops use. We heated it in the micro and it was terrible. We called and asked for the owner and he never came to the phone. We were so upset, we had our son call them and he waited 3 minutes to be taken off of hold then another 3 minutes to be told the owner was on the phone with another customer and he would call back. Of course he never did. Not only is the product substandard but certainly the owners customer service is worse. We will never call them again and will spread the word in and around Swampscott and Salem that this restaurant is not worth patronizing. read more

I just had a cold chicken parm sub from this restaurant. The top was completely soggy. The mozzarella was in block form and un-melted. The chicken was tough. And the end 3 inches on the roll were just bread. Half the sub just bread. And did I mention that it was cold? read more

The food here is top notch! Would love to give it 5 stars but can't because of the terrible counter staff. One girl in particular is a miserable b***ch every time we call in an order. Picked up an order tonight and she was complaining about a customer on the phone in front of all the customers in the store. Not very smart. If Vesuvius got rid of employees like her they would be the best in the area. Customer service goes a long way. read more

Vesuvius is the best place around in the Swampscott/Salem area. Amazing food, great staff, with a welcoming/warm environment. I highly recommended the buffalo chicken pizza and potato tots! read more

I'm there ALOT, to hear people say the staff and managers are rude just blows my mind! The food is incredible,I've had just about everything on the menu,when they're packed,yes you have to wait,but it's worth it! Keep up the great work Vesuvius!! read more