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    Verizon Wireless Chester - Pure Wireless

    5.0 (7 reviews)
    Closed 11:00 am - 4:00 pm

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    AT&T Store

    AT&T Store

    (2 reviews)

    Brought in my old phone and a newer phone to get things transferred. 10 minutes go by and she tells…read moreme, "It froze. I don't know what to do". Apparently an error message came up and then the phone froze on the google screen. She asked me if the back came off (because she didn't know) and unfortuately for me it did not come off. She then told me I could try bringing it to a nearby business for a factory reset. I asked how much that would cost but she didn't know. She then tried to suss out if I would buy a new phone because she didn't know how to fix the phone I brought in. That was just about the worst thing she could have done at that time. Thankfully my old phone still worked so at least I didn't leave there with less than what I came in with. Would've been nice if she knew how to get my new phone working but she didn't.

    I stopped by there today because my son's phone was not working. He was there on Friday and they…read moretold him he needed a new sim card but would not replace it without a parent there. So I went there today. The woman working in the store today was completely uninterested in helping us. She got the new sim card and threw it on the table. My son was asking her for help and again could barely look up and answer his question. He said his phone was still not working. Her "technical" opinion was that it was the phone. She offered no further advice or help. She had to have been the laziest Customer Service Rep I have ever come across. I am due for an upgrade soon. I will go anywhere else to get my upgrade....there is no way I will ever step in that store again. If I owned that store I would fire her. If she is that lazy with me she that lazy with other customers.

    Verizon Wireless Chester - Pure Wireless - cellphoneaccessories - Updated May 2026

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