NATE just helped us out with a new account. The transaction was complex - many lines, different people in different cities, different new phones. He was knowledgeable, friendly and AWESOME. read more

Jerome worked hard to get me the best deals and guided me through getting a new phone and transferring all my data. Incredibly helpful and smart employee. Made the whole thing easier for me! read more

I had been in this store three times and very time I had such a bad experience. The reps they don't know what they doing or clearly don't care about service. The rep told me that it is my fault that my phone has virus and that I should also blame the Samsung company for the crappy phone. Verizon has no responsibility of what product they are selling WOW! What I gathered from the conversation is that this is a business, where everyone makes money and all business are crooked. I was very disappointed. All Verizon wants is money! What a shame! read more

Wasted my time, they can't sell phones if you trying to pay in full unless you sign a contract. 30 minutes drive to come here .... bla .... bla.... bla.... avoid this place go to Verizon direct not retail stores. read more

Verizon - Mobile Phones Near Me - Van Nuys, California

Corey was the ultimate professional, he walked me thru disconnecting the horror that is Google Fi and got me into a Samsung S10 at a great trade in deal for my Pixel 3. Getting Account info and PIN from Google was a PITA but he kept cool and calm while we did that. He also was cool while I consideres different plans and options without getting impatient, which I really appreciated. read more

The location is so convenient! It's near my place. The service is excellent! Julio is the best! He goes out of his way to explain the services and products. He made sure that I understood the bill as well. He made sure that i was fully satisfied with the service. I will tell my friends about this place. Very happy. read more

Verizon - Mobile Phones Near Me - Van Nuys, California

Today Ricky ... the representative here redeemed Verizon. About 9 days ago I went to the other Verizon store on Burbank across from Ralph's in my neighborhood, here in Sherman Oaks. I was mistreated by the so called "Manager" there ,Trevor, who was prejudiced towards me. Closet racist, perhaps. I guess it was also because I wasn't in a suit and looked like a "thug" to him. Judging a book by its cover, .... so wrong. Today, I had to pay my bill again and so I went to "Trevor's Exclusive Verizon" store on Burbank. I knew intuitively that he would be the only one inside the store when I got there. My intuition seldom fails me ... and yes it was just Trevor and I. The second "date" or "battle" ? I went in there in the spirit of peace and love but with the strength of the lion activated just in case" Trevor the street fighter " came out and decided to fight me on the job again. I told him the same thing I said 9 days ago, "I'm here to pay a bill"....then offered my drivers license for identification. He looked at me calmly but calculated and stubbornly after he realized it was me and asked again, "is it prepaid" ...rather than looking my account up .... yes, today Trevor failed again. Now, today... the great difference and redemption was humbly offered and served to me by Ricky at this store. I went there after " Trevor" refused to serve me and said they told him not to help me.... ok so Trevor got on his phone to make a call as if I had come there to cause trouble. Black dude with "issues" right... ...So back to Ricky the bright light at this amazing store, I offered my ID and he pulled up my account and asked for a few security questions, then took my payment and he was so pleasant and genuine providing assistance. Ricky is the kind of person that makes people feel RICH and he's the best example of an employee who is an asset to an organization . Ricky was my Rock ! Trevor please come for management training here. Maybe Verizon should read this review and set up a universal standard for their customer service even for the retailer stores because the tale and tail of Trevor really sucks. Anytime I go to " Trevor's exclusive Verizon" on Burbank and I see him I will drop the mike, turn around, and do the walk away with my back facing him. Bad news ... bad dude ... in my DOnald trump voice. Bye .. bye ...Trouble Trevor from the other store ... you still haven't learned you lesson and today you failed again. It's going to cost him a great deal soon.....my psychic prediction . read more

My first smart phone, so lots of questions. Yes, late to the game, but Greg Clayton was so nice, patient and helpful I left feeling confident. He did not try to oversell me and completely understood what i needed. The company is lucky to have him and I will come back in the future as long as he is there. Thanks Greg!! Eileen Cohen read more

It was my first time handling switching phones and it could not have been a more easy process thanks to Corey. He carefully answered all the questions I had regarding the different models I was debating over and was very knowledgeable. I felt confident I was making the right purchase thanks to him. He was great about following up when my phone was delivered and then guided me through the setup process. I really appreciated his help and this made everything go so smoothly. read more

Customer service from Taylor was great and the store was nice and clean. I was helped quickly, and also was informed of some very good info. Overall, great experience and great store. -Jamie LeRoyce read more

Very similar experience to the one Jan described. Bought a new car charger and fresh out of the package, it's broken. So, I bring it in. No, they won't credit my charge card back and no, they won't exchange it for the same thing. They've referred me to the manufacturers warranty. The sales guy had to call the manager -- a real brain surgeon named Helen who's about as un-customer friendly as any manager could ever be -- and she told him to basically not help me at all...and that she didn't want to be bothered again for the rest of the night. So, it's now officially MY problem and I'm going to call the manufacturer tomorrow when they open and delve into this. But, here's the kicker...I don't have a receipt. You see, when I bought the thing on Sunday, their printer wasn't working. So, I couldn't get a receipt. No big deal, I thought. But, I have this sneaking suspicion that tomorrow when I call the manufacturer that the first thing they'll tell me to mail in is the receipt and the bad equipment. Again, this is all irritating -- why do I have to do all this? If this fails, I'll dispute the charge on my credit card and we'll go from there. Anyway, go ANYWHERE ELSE to buy your phones or your phone supplies. This is not a helpful store. They're not in business to help people who come in off the street. The people working in the store were nice enough but clearly they are terrorized by this Helen woman who demanded to be left alone. Never going back again...except for my $38 which I will somehow get back. read more

Horrible place... Liars... Would never recommend anyone to go here and purchase a phone Waste of time, all they care about us making money and not helping customers. read more

I walked into wireless plus. Greg Clayton helped me out and he was great. I was in and out in 10 minutes. Excellent customer service! Excellent experience. read more

Went here instead of a verizon store. Much better experience. Highly recommend. Araceli our sales rep was great and she gave my family great service. read more

IF YOU HAVE AN IPHONE 5 OR 6 DO NOT COME HERE. This place ONLY sells third party accessories for Verizon phones. They are not an official retailer. iPhone 5 and up models require a lightning cable that has a chip specially embedded inside. The cables sold at this store are NOT OFFICIALLY LICENSED by apple or Verizon so they will stop working after a while. Also these crooks tried to charge me $30 for a knockoff fake lightning cable when you can get the official one from Verizon for the same price and with warranty. Go to an official Verizon store, avoid this one. read more

In a day where customer service seem to be a thing of the past, a visit to this Verizon store is all the more appreciated. You won't find a more courteous, knowledgeable and helpful staff anywhere - especially in the cell phone category (which certainly has more than its fair share of grumpy customers AND employees). I have been coming here for several years as our family has grown, and the helpful team always recommends the most cost-efficient plan, and doesn't try to over-sell you on devices. A++ all around. Worth a drive even if you have a Verizon store near you. read more

Great service from Mickey. Was very helpful and gave me detailed information about my plan and the phone I was purchasing. Would definitely come back. Thanks Mickey! read more

Julio was very pleasant and knowledgeable and firendly. I cam i. For a business account. Nice clean and organized store. read more

What a great place to get all your Verizon needs taken care of. I just bought my Galaxy S8+ and it was a very smooth transition..OMG ask for Taylor she rocks,knows every answer to every question.... definitely would recommend Wireless Pluss!!! read more

I've been to this store many times. I know lots of people who have had a similar experiences. And I have now had enough. Taylor, who is apparently the manager, has a foul attitude - literally rolling her eyes and sighing when asked to explain something. She is completely unable to answer questions in a logical manner, consistently providing fragmented information. I left the store with an agreement that did not reflect charges that were added to my account. I spent an hour at this store asking different questions, none of which were answered accurately. The next day, I got on the phone with a Verizon rep who explained everything to me in about 10 minutes and took off the unauthorized additions to my plan. Steer clear of this store. They convolute the process far passed the average headache. Taylor, an incompetent manager with an attitude, has no talent in or understanding of customer service. read more

Mickey was very helpful in making sure things were correct on my account. He takes the time to work on things. Great service!

Awesome experience with Greg. Came in with an old broken phone, came out with a nice new one quick and easy. He took care of everything I needed and more. read more

The worst of the worst Verizon stores. Some stores are Corp and some are privately owned. This store has had multiple owners during the years. I only come here out of desperation. The sales people try hard to work with you and that I appreciate, but if you have a problem with the products they sell. Your out of luck!! I have had so many problems over the years and each owner had lied to my face. They are often out of stock on popular items. Better to keep driving. read more

Wow! What an experience, Mickey saved us, after going to 3 different Verizon stores, and being drove crazy. Mick was straight to the point, and found a resolution to all my problems. He went the extra mile by calling customer service, did everything he said he would plus more!! That's why we came back today, upgraded two of lines with Mick, and I have never been happier with my service! Need anything, Ask for Mick! read more

I read through some of these negative reviews and I understand people are more likely to write a review if they've had a very negative or positive experience, but I think you have to take these with a grain of salt. I personally had a great experience. Tayler was the associate who helped me with replacing a broken phone and overall she really came through for me and provided me with exceptional service. It was refreshing to not be given the run around and she was very accommodating with my price range requests and was able to help me out. When the replacement phone ended up dying on me she had me set up with an alternative relatively quickly in and out in like 15 minutes. I was astounded I'm usually in Verizon stores for at least an hour dealing with the employee walking back and forth between manager and me so I was happy they were able to help me out quickly. Honestly form opinions for yourself. Take the time to treat people with respect when you have an issue and you'll be surprised how far people will go to help you out and make sure you leave satisfied. read more

This is probably my favorite verizon location in town. The reps here are friendly and knowledgeable. It's usually not too busy, (and right around the corner from Costco to boot!). We are happily leaving with a new 6S and some accessories we got a good price on. read more

Verizon - Mobile Phones Near Me - Van Nuys, California

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If you want a great service, go here and ask for Alex. He was patient and professional. Answered every single question I had and at the end of the day found the best deal for me. The most painless trip to Verizon ever. Thank you Alex! Keep up the good work. read more

Do not go to any other location!! Mickey and the team are incredibly helpful and so nice. I had a bad experience at a close Verizon location and came here- Mickey answered all my questions and was able to help me, which no one else was able to do. I am forever grateful and appreciative! Thank you guys again! read more

You go to a Sprint store in Encino to talk about getting new phones and possibly knocking your Sprint bill down a little with a different plan. The store is virtually empty, but you're told to put your name on a list, sit down, and wait your turn. (Seriously, it was "sit down" -- not "why don't you have a look around in the meantime" or "feel free to play with the phones on display.") Employees who look like models are all bustling around doing things that don't involve helping customers. People who walk in after you get help -- rich Valley housewives; fat guys driving 'round in jeeps through the city wearing big diamond rings and silk suits. Okay not really the silk suits part. But everything else. After a while of this, you walk out, drive about three miles, and see if you can get anyone from Verizon to care. In contrast to Sprint, you meet three people who are actually happy to help you. Prior to our visit we'd spoken to customer service reps from the major cell carriers and knew that Verizon would be a bit pricier than what we were paying before. However, the employees helped us pick a plan that was ultimately more or less the same, if not $5-10 less, and included two new phones. I've been phone/plan shopping on and off for two months, and I have to say, I wasn't totally prepared to buy. However, being the only people in the store, getting three employees' attention, and generally feeling like it was really important to them that we be happy with our plan put me in a buying mood. It was also kinda cute how proud they were of Verizon's coverage in our area. Being noobs, we had a lot of questions. So. Many. Questions. All three of the people working knew their stuff. If anything, things were overexplained (the $35 restocking fee if we changed our mind about the phones was pointed out no less than five times). They suggested a tempered glass screen for the phones -- a good idea, since between my husband and I we've broken three screens -- but we were inclined to pass and buy them cheaper online. But they gave us a good deal and then Ernesto installed them for us, painstakingly. He even set up our work email accounts on both phones, which saved me so much aggravation. One thing I noticed about the other reviews: they act outraged that a business needs to make money. A business is not a charity. It is not their fault that a part you bought had a manufacturing flaw, so it's not required that they take a loss on it. Is it nice when a retailer deals with that for you? Absolutely. And they should. But not all retailers are empowered to do that by the manufacturers. Store-level management are even less empowered. read more

Probably the best experience I've ever had at a Verizon Store hands down. First off, that man Menooa needs a raise. He helped me out with everything and then some. I knew my experience was going to be great because as soon as I walked in he was already helping a customer, but when he saw me come through the door he made eye contact with me and told me he'd be "right with me." I've been to a lot of places and half the time I'm not acknowledged and I'm stuck there waiting without knowing when I'm going to be helped. He proceeded to help the customer and then warmly greeted me by introducing himself. After, I had questions about an upgrade to which he answered easily and thoroughly, we proceeded to get me a phone that I didn't expect to get. I feel like I'm rambling at this point but I never write Yelp reviews because I don't want to take time out of the day to write something about a stranger. But this man deserves all the praise he can get because even while I was there people kept coming in and he treated them with the same respect he did me. Also, he was there by himself and handled everything like a true professional. So in short. Menooa deserves a raise or some sort of recognition for his flawless work ethic and professionalism. I'll definitely only be coming back to this store because of him. read more

I don't know where to start :-) My wife and I were on a walk Sun and decided to stop by and check out the I phone 7 plus. Marlena K. Was amazing she explained to us all of the benifets we will get buy getting a new phone and sighting up for 2 more years ( I have been with Verizon since the 90's ). We couldn't be happier with our deal. A week later my I phone 6 stop responding to the screen ( I phone 7 is coming wid Oct ) Not having a working phone I went back and that's when I met Julio R. He assured me he can help me and went above and beyond to make things work. Thank you Marlena and Julio for all your help. You have a customer for life. read more

It says open till 8 pm on 23 of Dec. it's 7:45 pm and see a manager inside. By it's locked. Pretty unprofessional. Go to the #verizon store on Ventura Blvd instead. read more

Today I'm buying new phone in this store. I got the sweetest deal ever. I really appreciate the job Mickey done for me. Here is the man who knows what he is doing. 5++++ read more

This store is phenomenal in the way they treat their customers! Mickey was so helpful in answering all of our questions and we ended up getting our new Samsung phones. I definitely recommend anyone to come here and talk to Mickey for all your phone needs. He is the best! read more

their sales reps are not as friendly if you are not going to purchase something from them since they make most of their money on commission. I went in to get some work done on my account and the guy wasn't friendly and of course the other guy was trying to steal me phone when I wasn't even in the market to get a new one. seemed pushy. I think it's best to go to a corporate location than here read more

Best service, I came in to check my phone and to look for more options for a better plan , Taylor was patient and amazing, so is so knowledgeable , after all my phone was good and didn't have to replace , she just cleaned the charging port and it was good to go read more

Verizon - Mobile Phones Near Me - Van Nuys, California

Fast friendly service with knowledgable staff! Got me a great deal for my upgrade. Dont be put off by the fact it is a small store. Ive been to many verizon stores in the past and this one definitely gave me a great buying experience. Will purchase here again next time! read more

Verizon - Mobile Phones Near Me - Van Nuys, California

The district manager Nick is who helped us. I was suppose to receive a call from him on Monday about a credit for my device trade in. Of course never received a call nor the credit on my account. Spend your money the way you please but I recommend going to a corporate store and not this place. read more

Poor and slow service. Went in to arrange for two new phones. First they were not in stock so I was to receive a call. Several days later I had to call them. I am going on the third day in which I have gone to the store and yet no satisfaction. Save yourself a big hassle, go elsewhere. read more

Our visit here was fast and easy. Julio helped us with our upgrades. Customer service was excellent!!!